642 East 3 Road Street, Black River Falls, WI 54615
For more information about senior living options: (844) 490-3973
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The brother-in-law is very well cared for. The staff treats him with respect and kindness. Two staff members helped grandma, showing attentive care.
One resident acted like she was the only one who needed assistance and would get mad if staff didn't respond immediately. Staff catered to that resident, causing others to wait for help. The director was disrespectful and treated the reviewer's father and the staff like dirt. The new director is worse than the previous one and is very disrespectful. She yelled in a visitor's face, saying they weren't welcome and to leave. The reviewer fears how the director might treat other residents, including their uncle, and is considering moving him to a better facility.From the accounts shared, this care setting comes across as a place with a wide spectrum of experiences. Some families describe moments of frustration and mistreatment, while others recall warm interactions and genuine care. The common thread through these stories is a lived reality of contrasts: moments when staff appear overwhelmed or misdirected, and moments when residents are treated with kindness and respect. Taken together, the recollections sketch a facility whose quality seems to ebb and flow with leadership, staffing, and the day-to-day pressures of caregiving.
One recurring theme centers on a resident who seemed to command all the attention. According to those who observed her, she acted as if she was the only one who needed help, and she expected staff to drop everything to attend to her. When staff didn't appear instantly because they were busy with other residents, she became upset. The reviews describe staff as bending over backward at times to accommodate her, to the point where two caregivers would be drawn away from other residents - an arrangement that left some families waiting or feeling that their loved ones were not being prioritized. In one telling detail, it was noted that two staff members helped a grandparent who clearly required assistance, while the demanding resident was actively ringing for attention. The sentiment here is a mix of frustration and, at least in some cases, a sense that staff were pulled into disproportionate attention to a single resident. In the end, some families expressed relief when they were able to move their relative out of that environment, suggesting that the dynamic was unsustainable and distressing for others who needed steady, reliable help.
The leadership of the facility is another hot-button topic. Several reviews question the wisdom of hiring the current director, implying a troubling misalignment between management style and the needs of residents and their families. The sentiment is blunt: the new director is perceived as disrespectful and, in some accounts, as treating the dad and the staff poorly. One person contrasted the current director unfavorably with the previous one, describing the last director as notably better. The criticisms extend beyond professional capability to personal comportment - an impression that leadership matters deeply when families feel unwelcome. In a particularly striking moment, a visitor recounted walking into the building to find the director shouting at them, telling them they were not welcome and insisting they leave. That kind of confrontation left the visitor wondering how the director might treat a resident like an uncle or guardian, raising concerns about the overall culture of respect and safety within the facility.
The possibility that guardians might reconsider placements adds another layer of concern. Given the reported behavior of the new director, some family members wondered if their relatives would be better off elsewhere, especially if a guardian is involved in making placement decisions for someone they care about. The sense is that the director's attitude toward visitors and perhaps toward residents could influence guardians' confidence in the quality of care and the living environment. Those thoughts reflect worry that one troubling interaction could have long-term implications for where a loved one ends up living and receiving care.
Amid the tensions and criticisms, there are clearly positive notes as well. One account highlights a family member - the brother-in-law - who is described as being very well cared for, with staff treating him with respect and kindness. This contrasting report suggests that not all experiences at the facility are fraught; for some residents, the staff's approach is genuinely supportive, and the environment feels safe and nurturing. The presence of such praise alongside harsher critiques points to a facility whose performance may vary by unit, shift, or individual caregiver, rather than being uniformly good or bad.
The collection of experiences leaves a nuanced impression. On the one hand, the stories describe real moments of distress: a resident who dominates care demands, staff pulled in multiple directions, and a director who can come across as harsh and unwelcoming. On the other hand, there are affirmations of respectful, kind treatment for at least some residents, and memories of better leadership under a former director. The overall takeaway is that the care setting feels inconsistent, with care quality heavily dependent on the day, the staff on duty, and the leadership at the helm. For families weighing options, these mixed reviews suggest the importance of visiting at different times, meeting multiple staff members, and assessing whether the culture of the facility aligns with the needs and expectations for their loved ones.
In closing, the narratives reflect a real-world tension between demand, care, and management in a care facility. While some families recount difficult experiences and alarming interactions, others report relief and satisfaction when loved ones receive attentive, courteous care. The recurring question remains: how can the facility reconcile conflicting experiences and ensure that every resident receives timely, respectful, and compassionate help? For now, the varied stories indicate that improvements may hinge on consistent leadership, adequate staffing, and a culture that honors every resident's dignity, with some families already seeing the positive outcomes in the care their relatives receive.
25 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs. Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Country Terrace Black River Falls II is an assisted living community located in Black River Falls, WI. We specialize in memory care for individuals with dementia and other memory-related conditions. Our residents enjoy a wide range of amenities and care services to ensure their comfort and well-being.
Our community offers fully furnished apartments with cable or satellite TV, Wi-Fi/high-speed internet, and telephone services. Each apartment also has a kitchenette for the convenience of our residents. Housekeeping services are provided to keep the living spaces clean and tidy.
We understand the importance of outdoor space and gardening for our residents' enjoyment and relaxation. Our community features a beautiful garden where residents can take walks or simply sit and enjoy nature. Additionally, we have an outdoor space where residents can gather for socializing or participate in organized activities.
At Country Terrace Black River Falls II, our dedicated staff is available 24/7 to provide 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that all medical needs are met. Medication management is provided to ensure that residents receive their prescribed medications on time.
We offer specialized memory care programming to cater to the unique needs of our residents with memory impairment. Our mental wellness program focuses on promoting cognitive health and engagement through stimulating activities tailored to individual abilities.
Dining at our community is designed to accommodate special dietary restrictions. Our team prepares delicious meals for our residents while considering their specific dietary needs such as diabetes diet or special dietary restrictions.
Residents can engage in resident-run activities or participate in scheduled daily activities organized by our staff. This allows them to socialize, stay active, and maintain their overall well-being.
Country Terrace Black River Falls II is conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals. This ensures easy access to essential amenities and services for both residents and their families.
We strive to provide a nurturing and supportive environment where our residents can thrive and enjoy their retirement years. Visit Country Terrace Black River Falls II today to experience our exceptional memory care services and amenities.
Country Terrace Black River Falls II is located at 642 East 3 Road Street, Black River Falls, WI 54615 in Monroe County, Wisconsin
Country Terrace Black River Falls II offers a comprehensive suite of features tailored to support residents with varying degrees of dementia or Alzheimer's disease. Assistance with dressing and bathing ensures that residents maintain dignity and comfort while receiving the help they need in personal hygiene. Medication management minimizes the risk of errors, providing peace of mind for families concerned about proper medication intake. Meal preparation and service promote nutrition and social interaction, while transportation arrangements facilitate access to medical appointments, ensuring that health needs are continuously met. Coordination with healthcare providers fosters an integrated approach to each resident's well-being. Activities of daily living assistance, along with help during transfers, enable residents to engage in routine tasks safely. The 24-hour supervision provides security and immediate support in case of emergencies. The dementia waiver allows for personalized care plans suited to individual needs, complemented by a mental wellness program aimed at enhancing cognitive function. For those experiencing mild cognitive impairment, specialized memory care programming engages residents meaningfully while promoting both cognitive stimulation and emotional well-being.
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