N3779 Country Villa Way, Freedom, WI 54913
For more information about senior living options: (866) 208-4318
Overall Review of Country Villa Assisted Living 2
Pros
The facility is very functional.- The caregivers' attention to detail and personal commitment to caring for residents is outstanding.
- Country Villa and hospice care work together seamlessly to keep residents comfortable with the least amount of pain.
- The facility offers a modern, clean, comfy atmosphere and a loving, caring, compassionate staff.
- The caregivers are attentive, engaged, and kind.
- The staff are always responsive and skilled at meeting residents' needs.
- The facility is clean, well maintained, and comfortable.
- Country Villa staff stepped up to provide extended family support for residents during challenging times.
Cons
The facility is described as the worst place, with most employees not really caring.- It has gone downhill: drywall patches, blinds that wonât open, parking-lot views, cold meals in styrofoam, and neglect causing frequent falls and skin breakdown.
- The reviewer wouldnât even leave their dog there.
- The care is minimal and residents are often not fed.
- Some staff are unfriendly and avoid eye contact; the administration comes across as defensive and unhelpful.
- There is no leadership or respect for residents; staff are rude, not attentive, and residents have to yell for help.
Review
Country Villa Assisted Living 2 in Freedom, Wisconsin is best suited for families seeking a warm, home-like setting where daily life is supported by attentive caregivers who cultivate real relationships with residents. The strongest fit is for seniors who need a steady level of assistance, benefit from clean, comfortable surroundings, and do well in a memory-careâfriendly design that supports safety and routine. When staff engagement is consistent, the community can feel like an extended family, with residents who appreciate a calm, neighborly atmosphere and caregivers who treat everyday moments as opportunities to show genuine care.
Families should consider alternatives if the primary concern is rock-solid leadership and uniformly high-quality care across all shifts. Several reviews flag inconsistencies in staffing and administrative responsiveness, with hints of defensive management and even experiences suggesting neglect or underfeeding in certain moments. For residents who require flawless meal service, proactive problem resolution, and tight, 24/7 supervision, especially during transitions or health changes, other options may offer more predictable oversight and accountability.
On balance, the strongest positives are meaningful and real. The facilityâs spaces are described as clean, modern, and comfortable, with well-designed common areas that invite socialization and connection to the outdoors. Caregivers are repeatedly depicted as attentive and compassionate, with some families noting excellent coordination with hospice and a level of care that can feel deeply personal and supportive. For residents who respond well to a homey environment and staff who invest effort in daily interactions, these strengths can meaningfully offset concerns when staffing is consistent and leadership remains engaged.
The reality, however, is highly variable and tends to hinge on leadership and shift-level performance. Some reviewers portray administration as defensive or slow to acknowledge problems, while others credit leaders who are accessible and proactive in addressing family concerns. This divergence means care quality can swing with who is on duty and how well supervision is implemented. For families, the takeaway is clear: verify, during tours, that daily operations, meal timing, resident interaction, response times, and error reporting, meet expectations and that a culture of accountability permeates both the front-line staff and those in supervisory roles.
Safety and maintenance issues add another layer of risk to weigh. At least one review notes tangible facility maintenance concerns, such as unaddressed repairs and limited window views, while others describe the environment as clean and well-kept. More troubling are accounts linking care gaps to skin issues or missed meals, and claims of lax monitoring that can lead to falls or other avoidable incidents. Memory-care residents particularly require consistent supervision and timely assistance, so any evidence of staffing gaps or delayed response should steer families toward a longer, more cautious evaluation or toward alternatives with clearer, verificable safety and care protocols.
In practical terms, families evaluating Country Villa should approach with a disciplined plan. Schedule a comprehensive tour and observe interactions during peak times, including meal service and activity periods. Ask for transparent staffing data, ratios by shift, turnover rates, and training standards, and request to see recent incident reports and follow-up actions. Meet the administrator and several frontline caregivers to gauge accessibility and communication style, and request a look at care plans specific to memory-care residents. If these elements reflect reliable leadership, consistent staffing, and responsive care, Country Villa can be a solid fit. If not, it is prudent to compare with other local options that offer steadier oversight, stronger meal service reliability, and a proven track record of sustained resident well-being.
24 resident community capacity
Assisted Living
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Outagamie County Regional (8 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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