N3779 Country Villa Way, Freedom, WI 54913
For more information about senior living options: (844) 490-3973
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These accounts reveal a facility that many families regard as a complex blend of warmth and worry, comfort and concern. Some reviewers describe Country Villa as a place that truly feels like home in its own right: a functional, well-run environment where the staff are attentive, compassionate, and deeply engaged with residents. Several families express heartfelt gratitude for the level of care their loved ones received, noting seamless collaboration with hospice, personal attention from caregivers, and a sense that the team goes above and beyond to keep residents comfortable and safe. In these voices, the staff are described as loving, patient, and responsive, with administrators and caregivers forming a bridge that helps families feel supported during trying times. For at least a few families, the setting is modern, clean, and homey, with quiet confidence about the care their loved ones receive.
Alongside the praise, there are equally strong critiques that paint a very different picture. One reviewer describes a steep decline in conditions and service, pointing to obvious maintenance issues like patches of drywall, blinds that won't open, and a view that's largely unappealing. They paint the experience of meals as inconsistent at best - food that arrives cold and is served in disposable containers in a memory care building - paired with concerns about frequent falls and skin breakdown attributed to neglect. The same account characterizes the administrative team as defensive and argumentative, at times seemingly excusing or defending troubling behavior by care staff, and ends with a stark verdict: they would not leave their dog there, much less a loved one.
There are other critiques that focus on daily operations and safety. Several reviewers claim that care can be minimal, with residents missing meals or not being checked in a timely way, and with family members told to be present for meals to ensure proper nourishment. One family recalls a warning email from an administrator suggesting that family members should drop in for every meal if they want to guarantee that their loved one eats, framing the situation as elder neglect. This thread of feedback leads some families to move their loved ones to other facilities, where they report better outcomes and more reliable attention to basic needs and overall safety.
Beyond the operational criticisms, a number of reviewers report broader leadership and culture concerns. Some describe a lack of consistent leadership, with comments about residents not being respected, rude or inconsiderate behavior, and a sense that people in charge do not always prioritize residents' rights or well-being. There are references to reports or discussions within the community about the plant of care, suggesting that important information about residents' needs isn't always communicated effectively to doctors or care teams. One review even mentions a local news outlet's coverage, implying public scrutiny of the facility's practices, which adds another layer to the perception of risk for potential families.
There are also highly charged claims about the workplace culture and equity. One reviewer asserts that the facility shows prejudice and favoritism toward non-Black employees, labeling it unprofessional and under-staffed. Other accounts describe mixed interpersonal dynamics - some staff members as friendly and engaged, while others reportedly avoid eye contact or appear disinterested. In at least one case, a reviewer notes that administrators and owners seem to be a recurring topic of frustration, and that staff morale and accountability may be inconsistent. The presence of such tensions contributes to a sense that experiences can vary dramatically from one wing, shift, or staff group to another.
Yet mixed in with the concerns, several reviewers still acknowledge meaningful positives. A recurring thread emphasizes the facility as a place that tries to support families as extended members of the care team, especially during challenging periods such as the Covid-19 pandemic when family visits were restricted. Some accounts highlight a genuine, sustained commitment from caregivers over multiple years, with families expressing gratitude for dedicated, compassionate care and for the communities' efforts to keep residents safe, comfortable, and dignified through difficult circumstances. In these narratives, Country Villa is viewed as a setting where staff strive to be like an extended family, providing stability and familiarity in trying times.
When you weave these experiences together, a nuanced picture emerges. For some families, Country Villa represents a solid, caring environment where staff show up every day with compassion, where the facility is clean and carefully maintained, and where cooperation with external care providers helps ensure residents' needs are met. For others, the same setting feels incomplete or unsafe at times, with serious concerns about leadership, consistency of care, meal quality, and overall attentiveness to residents' well-being. The range of experiences underscores the importance of careful, on-site evaluation: talking directly with staff and administrators, observing mealtimes and routines, reviewing recent care plans, and considering how well the facility's culture and processes align with a loved one's specific needs. In short, Country Villa seems to offer meaningful benefits in many stories, while also raising red flags in others that families should investigate thoroughly before making a decision.
Country Villa Assisted Living 2 in Freedom, WI is a comfortable and welcoming senior living community that offers a wide range of amenities and care services to cater to the individual needs of our residents. Our fully furnished apartments provide a cozy and home-like atmosphere for our residents to enjoy.
Residents can stay connected with their favorite TV shows through cable or satellite TV, and they have access to Wi-Fi/high-speed internet throughout the community. Meals are served in our elegant dining room where residents can enjoy delicious and nutritious food tailored to their specific dietary restrictions. Our dedicated housekeeping staff ensures that the apartments and common areas are always clean and tidy.
To promote an active lifestyle, we offer various resident-run activities as well as scheduled daily activities that cater to different interests and preferences. These activities provide opportunities for socializing, staying mentally stimulated, and engaging in enjoyable hobbies.
The safety and well-being of our residents are of utmost importance to us. We provide 24-hour supervision as well as assistance with daily living activities such as bathing, dressing, and transfers. Our trained staff also coordinates with health care providers to ensure that each resident's medical needs are met. Medication management is available to ensure proper dosage and timing.
Our community is conveniently located near several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. We also offer transportation arrangements for medical appointments so that residents can easily access healthcare services when needed.
At Country Villa Assisted Living 2 in Freedom, WI, we strive to create a warm and supportive environment where seniors can live comfortably while receiving personalized care based on their unique needs.
Country Villa Assisted Living 2 is located at N3779 Country Villa Way, Freedom, WI 54913 in Outagamie County, Wisconsin
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