1077 Harold Drive, Menasha, WI 54952
For more information about senior living options: (844) 490-3973
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The hair and nails staff are described as very sweet. The nurses with compassion, love, and care are praised as deserving five stars. The staff across the facility - nurses, CNAs, physical and occupational therapists, laundry, office, and housekeeping - are described as very nice and attentive, keeping families informed. The physical therapy and occupational therapy teams are great and help residents stay or regain strength and independence. The rooms are reported to be clean and laundry is consistently washed and returned. The food is liked by residents.
A reviewer claimed 17 medications not prescribed for the patient were given, contributing to harm and death. Management was described as very poor and judgmental. The nursing director was accused of wanting to discharge the patient quickly, ignoring discharge orders. The patient was discharged without medical supplies or proper equipment at home. Nephrostomy tube changes were not performed as ordered, leading to an ER visit soon after discharge. The facility was accused of punishing patients for medication side effects and restricting autonomy, including denying an electric wheelchair. The patient faced hours-long delays for basic needs like drinks and showers. The admission coordinator was described as rude, unprofessional, uninformed, inconsiderate, and dishonest.The collection of experiences shared about Oakridge Gardens paints a picture of a facility that can feel supportive and caring in some moments, but alarming and dehumanizing in others. Across the stories, families describe a mix of compassion from the frontline staff and troubling failures by management, with the most devastating accounts centering on the safety and dignity of elderly residents. At the heart of these narratives is a 93-year-old mother who, in one reviewer's terms, was subjected to a medication mix-up that could have had fatal consequences. According to that account, 17 medications that were intended for another patient were given to her, and she had to endure food that was pureed and pills that were not hers. The reviewer notes that while the hair and nails staff were "very sweet," the overall care was overshadowed by "very poor management" and a harsh, punitive atmosphere around medications and autonomy. The profound moment for this family was the perception that their loved one's body could not tolerate such treatment, and that the resulting decline culminated in a death just days after the medication episode.
Another thread running through the reviews is the discharge process and the perceived lack of preparation for home care. A particularly harsh critique targets the nursing director for comments that suggested rushing patients out of the facility rather than adhering to orders and coordinating a safe, orderly discharge. The reviewer accuses Dr. Schreiber of focusing on outcomes that could strip away benefits or prevent rehabilitation, rather than working collaboratively to rehab the patient through trauma. This family describes a discharge with no medical supplies ready at home, no appropriate sling for the lift, and a sense that the staff did not want to deal with them. The failure to follow discharge orders, including not changing a nephrostomy tube and leaving the patient vulnerable to complications only days after leaving the facility, underscores what they see as a systemic problem: a disregard for patient autonomy, safety, and continuity of care.
Beyond discharge logistics, several reviewers emphasize a troubling dynamic around medication management and patient independence. One account explicitly says that patients are penalized for medication side effects and that there is dishonesty about what meds are being administered. The reviewer notes that the facility would not allow the patient to use an electric wheelchair, and that the patient waited hours for a drink while being paralyzed and unable to move on their own, with the call light going unanswered for long stretches. The fear is not only about the immediate discomfort, but about the potential consequences of delays in basic needs and the erosion of a patient's self-determination. The recurring theme is a sense that staff were overwhelmed or indifferent, with systemic gaps that could turn routine needs - hydration, mobility, comfort - into long, painful waits.
In contrast to the dark portraits of management and safety concerns, some readers offer a more positive lens on parts of the Oakridge Gardens experience. A family recounts a different reality where their loved one is in rehab and receives consistent, attentive care. They praise the physical therapy and occupational therapy teams for their hands-on approach, the thoroughness of the nurses and CNAs, and the ongoing communication that keeps them informed about progress. They describe a clean room, clothes being washed and returned, and a sense that staff across departments - from therapy to housekeeping and administration - were capable of delivering good care. This variance in experiences - sometimes within the same facility - suggests that quality can depend heavily on the specific shift, department, or caregiver, and perhaps on resource constraints at any given time.
There are also pointed critiques about particular staff members and administrative practices. One review singles out the admission coordinator, Becky Perry, as rude and unprofessional, underscoring how a single interaction can color a family's overall impression of the facility. A former travel CNA's perspective adds another layer: while the initial experience seemed positive, miscommunications, perceived favoritism, and micromanagement across departments created an environment that felt unfair and unsupportive, especially for someone working under contract. The kitchen's performance is described as inconsistent, and the overall tone suggests that internal culture and operations may hinder the delivery of cohesive patient care. The lingering message here is that the support staff and kitchen operations matter just as much as the nurses and therapists in shaping a resident's daily experience.
Other individual stories reinforce the sense that the patient experience at Oakridge Gardens can be highly variable and sometimes alarming. A grandfather's bathroom assistance allegedly took ten minutes, while his food arrived cold, prompting his family to caution others against relying on the facility. A separate account describes a patient who, after a long wait, did not receive a necessary shower for days, and whose family member voiced outrage at the level of care. These anecdotes culminate in a stark warning from several reviewers: do not entrust a loved one to this facility without personally verifying the level of care, staff responsiveness, and the facility's ability to meet specific medical and daily living needs.
Taken together, the reviews present a nuanced and at times conflicting portrait of Oakridge Gardens. There are clearly dedicated professionals - nurses, therapists, CNAs, and support staff - whose compassion and competence shine through in certain circumstances, offering tangible improvements in mobility, daily functioning, and overall well-being. Yet there are also deeply troubling reports of medication errors, insufficient discharge planning, neglect of basic needs, and a culture that can feel punitive or dismissive toward patient autonomy. For families considering Oakridge Gardens, these accounts underline the importance of thorough, ongoing communication with the care team, close monitoring of medications and equipment, and vigilance around discharge planning and supplies. They also remind prospective residents and families that, within the same facility, experiences can vary dramatically from one resident to another and from one caregiver to the next.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Outagamie County Regional (6 miles away) Austin Straubel International (23 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Robinson Adult Family Home in Menasha, WI is an inviting and comfortable assisted living community that offers a range of amenities and care services to meet the needs of its residents. The dining room provides a welcoming space for meals, and the entire home is fully furnished to create a cozy atmosphere.
Residents can enjoy spending time outdoors in the garden or other outdoor spaces, and can also stay connected with loved ones through telephone and Wi-Fi/high-speed internet access. Housekeeping services are provided to ensure a clean and tidy living environment.
The care services offered at Robinson Adult Family Home include assistance with activities of daily living such as bathing, dressing, and transfers. The staff also coordinates with health care providers to ensure residents receive the necessary medical attention when needed. Diabetes diets are catered to, ensuring proper nutrition for those with specific dietary requirements.
Meal preparation and service are provided, taking into account any special dietary restrictions that residents may have. Medication management is also available to ensure residents take their medications as prescribed.
Transportation arrangement for medical appointments is provided, ensuring residents can easily access necessary healthcare services. Additionally, transportation to doctors' appointments is available.
Robinson Adult Family Home is conveniently located near various amenities in the Menasha area. There are three cafes nearby for residents to socialize or grab a cup of coffee. Six parks offer opportunities for outdoor recreation or peaceful walks. With 16 pharmacies nearby, residents have easy access to medication and other health-related supplies. The proximity of 29 physicians ensures prompt medical attention when needed.
For dining options outside of the community, there are 40 restaurants nearby offering a variety of cuisines to suit different tastes. There are also three places of worship nearby for residents who wish to participate in religious activities or find spiritual support. Three hospitals close by provide prompt medical assistance in case of emergencies.
Overall, Robinson Adult Family Home combines comfortable living spaces with comprehensive care services and convenient access to amenities in Menasha.
Robinson Adult Family Home is located at 1077 Harold Drive, Menasha, WI 54952 in Winnebago County, Wisconsin
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