BrightStar Healthcare

Pros

• BrightStar initially assured the customer that they could provide the necessary care hours for their husband with dementia.
• The customer mentioned that there were some good aides working at BrightStar.
• The company was contacted by the customer in an immediate need situation, indicating their willingness to accommodate urgent requests for assistance.

Cons

• The company assured the customer they could provide care for their husband with dementia, but failed to show up for the scheduled assessment without any notification.
• They informed the customer that they didn't have enough staff to meet their caregiving needs, leaving them in a difficult situation without proper support.
• The management of BrightStar has been described as lacking basic professionalism, lying, and bullying.
• The customer felt let down by the company's inability to fulfill their promises and felt that they couldn't be trusted to provide reliable care for their loved one.
• Based on the negative experiences shared in the reviews, recommending BrightStar as a caregiving company is not something the customers would consider.

Review

BrightStar, a home care agency, has recently received negative feedback from a dissatisfied customer who was seeking care for her husband with dementia. The customer had reached out to BrightStar with an urgent need for assistance and was assured that they could provide the required care. However, when an assessment was scheduled, the company failed to show up, leaving the customer in a state of confusion and disappointment.

Upon realizing that the scheduled meeting had been forgotten by BrightStar, the frustrated customer took matters into her own hands and contacted the company herself. It was during this conversation that she learned of their inability to meet her caregiving needs due to a lack of staff. What compounded her frustration further was the fact that BrightStar had failed to inform her about their staffing issues or cancel the assessment appointment.

Being a caregiver is an enormous responsibility, requiring individuals to entrust their loved ones' well-being to others. In light of this crucial role, reliability and trustworthiness become paramount when considering potential caregivers or care agencies. Unfortunately, BrightStar's actions have left this particular customer feeling let down and unable to rely on them.

While it is worth noting that some aides provided by BrightStar were competent in their roles as caregivers, it appears that management falls short in several areas. Multiple negative aspects of their service have been raised in regard to lying, bullying behavior, and a general lack of professionalism displayed by management.

These reviews highlight how essential it is for caregivers to have someone dependable they can count on when it comes to the well-being of their loved ones. The incident described above has led the dissatisfied customer to vehemently advise against choosing BrightStar as a caregiver agency.

In conclusion, BrightStar's failure to fulfill their promises and communicate effectively regarding staffing availability has left one frustrated customer without much faith in their services. Caregivers should prioritize finding reliable professionals who can be trusted with their loved ones' care. While there may be commendable aides within the company, the issues with management give potential clients reason to exercise caution and consider other options for their caregiving needs.

Physicians

• Michael P Vrabec, MD (0 miles)
• Winius, Michael Msw LCSW Cadc (0.1 miles)
• 920 Wellness Studio (0.2 miles)
• Alexander Eye Institute (0.5 miles)
• Pearl Vision (0.8 miles)
• Li Zhou, MD (0.9 miles)
• Aascend Pain Institute (0.9 miles)

Restaurants

• Chick-Fil-A (0.4 miles)
• Chipotle Mexican Grill (0.4 miles)
• Five Guys Burgers & Fries (0.4 miles)
• Machine Shed Restaurant (0.4 miles)
• Fazoli's (0.5 miles)
• Denny's (0.6 miles)
• HuHot Mongolian Grill (0.6 miles)

Theaters

• Hollywood Cinema Appleton, Wi (0.5 miles)

Cafes

• Starbucks (0.6 miles)
• Starbucks (1.1 miles)
• Starbucks (2.7 miles)
• Copper Rock Coffee (3 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Walgreens (1.2 miles)
• Consumer Prescription Center (1.4 miles)
• Pick 'n Save Pharmacy (1.6 miles)
• Home Town Pharmacy (2 miles)
• Morton LTC (2.3 miles)
• Omnicare (2.4 miles)

Hospitals

• Valley Thermography (1.4 miles)
• St Elizabeth Hospital Auxiliary (3.2 miles)

Parks

• Alicia Park (2.1 miles)
• Pierce Park (2.3 miles)
• Jones Park (2.9 miles)

Transportation

• Appleton International Airport (ATW) (2.2 miles)
• Atw Bagage Claim (2.2 miles)
• Platinum Flight Center (2.6 miles)