Lewis Wetzel Personal Care Hm in New Martinsville, WV

Pros

• The staff were wonderful.
• The hospital in New Martinsville is very nice, and the staff are nice.
• The lab draw was quick and painless; the staff were very nice and helped the patient get to the right place.
• The patient was overwhelmed and grateful for the MRI; Bri and Tammy made them feel comfortable.
• The staff were absolutely great.
• The staff were quick to see the child and the doctor was friendly; they were in and out in under a couple of hours.
• The nurses were helpful and kind, and the entire process went smoothly.
• The hospital offers great service; doctors and nurses are knowledgeable and respectful.
• The hospital provides terrific service and outstanding medical care; it is strongly recommended.
• The staff were very nice, and the reviewer had no bad things to say.
• The facility was very clean and everyone was polite and cheery.
• The care was great from start to finish; staff were very caring.

Cons

• The ER doctor does nothing but send patients home, leaving injuries untreated.
• The hospital is criticized for extremely long wait times in the ER.
• Pain management is described as the worst the patient has ever experienced.
• Communication within the facility is terrible and inconsistent.
• Staff are accused of being rude, uncaring, or neglectful, including laughing at a patient in crisis.
• There are claims of negligent care that worsened a patient’s condition.
• The ER environment is described as dirty or unsanitary, with blood and pests reported.
• Some patients report being treated like junkies or dismissed without proper evaluation.
• The hospital is described as uneducated in health care or otherwise incompetent.
• Policies and processes are said to be confusing or inconsistently applied.
• Reviewers say they would not recommend the hospital and would go elsewhere.
• Several reviews label the hospital as the worst or the worst hospital ever.

Review

Lewis Wetzel Personal Care Hm in New Martinsville, WV is best suited for local seniors who want nearby access to basic hospital services without traveling to a larger city. It works well for non-acute needs, quick labs, routine diagnostics, and rehabilitation services where the care team can move patients through efficiently. In practice, when the right staff is on duty, care can be responsive and compassionate, with nurses and therapists delivering solid support. The facility’s advantage is proximity, a familiar hometown atmosphere, and a willingness to assist with everyday medical tasks. Families anchored in the region with a preference for hands-on, lower-frill care will find this option practical. It is not ideal for complex medical problems that demand consistent, highly specialized oversight, but for simpler, locally managed care it can be workable.

Those who should consider alternatives include anyone facing complex acute care needs, high-stakes diagnoses, or chronic issues requiring stable, expert pain management and rapid, reliable decision-making. The reviews describe long ER waits, misdiagnoses, and discharge planning that leaves families scrambling. Communication gaps recur, plans to transfer to rehab or home care are often not conveyed clearly, and staff can appear overwhelmed or disengaged. For relatives who need steady clinical oversight and predictable, timely responses, other nearby hospitals, such as Camden Clark or Morgantown, offer more reliable, tightly managed care that reduces uncertainty.

Still, the strongest pros do exist, but their impact is contingent on shift and department. Positive reports highlight fast labs, friendly reception staff, engaged nurses, and therapists who help patients progress. Some ER interactions feature doctors who listen, explain clearly, and orders/tests move quickly. Yet those successes are inconsistent, and the broader pattern shows delays, frustrations with pain control, and questions about diagnoses. The risk of wrong or delayed treatment and gaps in discharge instructions undermine trust and complicate decisions for families evaluating urgent or ongoing care here.

Examples from the field illustrate the split reality. On some visits, staff are described as wonderful, caring, and competent, with PT teams and ER nurses earning praise. On others, the ER becomes a bottleneck: hours-long waits, little attention to vital signs, or discharge processes that lack clear guidance. Several reviews mention communication failures, accusations of negligence, or disrespectful treatment that erodes confidence. Cleanliness and safety concerns show up in a few accounts, including reports of unsanitary conditions and unstable patients not being promptly stabilized. The bottom line is a landscape where standout professionals exist alongside systemic inefficiencies, making outcomes depend heavily on which team member is available.

For families evaluating this community, a practical plan is essential. Before deciding, seek typical ER wait times, understand how pain is managed, and learn what the discharge process looks like when rehab or home care is involved. Ask for a dedicated case manager and a clear referral workflow to rehab facilities, with written milestones. Bring a trusted advocate to visits and have a backup hospital in mind in case transfers prove necessary. Finally, tour the facility, speak with front-desk staff, nurses, and therapists, and assess whether the culture emphasizes responsiveness and respectful care. Document questions in advance and expect transparent answers; if not, treat it as a red flag.

Bottom line: Lewis Wetzel Personal Care Hm offers local access and occasional high-quality care, but the overall picture is uneven enough to warrant caution. For families prioritizing steady, credible acute care and predictable communication, alternatives should be seriously considered. For those who value proximity, personal attention, and the occasional excellent interaction, this community can work when expectations are managed and a contingency plan is in place. The decisive factor is whether the relative’s needs lean toward routine services and rehab support in a close-to-home setting, or toward consistently dependable acute care with reliable discharge planning that nearby facilities are better positioned to provide.

Physicians

• First Settlement Orthopedics (0.2 miles)
• Ezcare Walk-In Medical Center (1.7 miles)
• E Z Care (1.7 miles)
• Davison Audiology (1.8 miles)
• Dr Edward Emch (2 miles)
• Tri-County Hearing Center (2.6 miles)
• Sistersville General Hospital (11.6 miles)

Places of Worship

• Journey Christian Church (0.3 miles)
• Duffy Church of Christ (1.4 miles)
• Church of Christ (2.5 miles)
• Light House Community Church (2.8 miles)
• Apostolic Christian Church (4.5 miles)
• St John Bosco Mission (4.9 miles)
• Mt. Olive Church Sardis (5.8 miles)

Hospitals

• Wetzel County Hospital (0.3 miles)
• Sistersville General Hospital (11.1 miles)

Cafes

• Curby's Ii (0.3 miles)
• Crystal's Cafe & Bakery (13.1 miles)
• Lil' B's (17.8 miles)

Restaurants

• Ole Mexican Foods (0.3 miles)
• Arby's (0.4 miles)
• Taco Bell (0.6 miles)
• Burger King (0.7 miles)
• Bob Evans (1 miles)
• McDonald's (1.1 miles)
• Off The Wall (2.1 miles)

Parks

• Hydro Park (1 miles)
• Paden City Park (6.9 miles)

Pharmacies

• Walmart Pharmacy (1.7 miles)
• Witschey's Market (2.6 miles)
• New Martinsville Pharmacy (2.7 miles)
• Phillips Pharmacy (11 miles)
• Health Mart Pharmacy (11.1 miles)
• Rite Aid (15.1 miles)
• Weber's Pharmacy (15.1 miles)

Transportation

• Enterprise Rent-A-Car (2.2 miles)
• Monroe County Airport (4G5) (14.8 miles)
• U-Haul (14.9 miles)
• Griffin's Taxidermy (15.3 miles)

Theaters

• Lincoln Theater (2.8 miles)
• The Strand Theatre (17.6 miles)