For more information about senior living options: (866) 208-4318
2.9 from 91 reviews
5 stars
36
4 stars
8
3 stars
2
2 stars
4
1 stars
41
Overall Review of Lewis Wetzel Personal Care Hm
common18 reviews mention this
Staff kindness comes through
Residents and visitors describe frequent kind, responsive care from staff.
Many reviews highlight staff who respond quickly, explain what’s happening, and treat patients with politeness. Several mention fast assessment and supportive interactions, including nurses and doctors listening and helping with pain or next steps. A few reviews also specifically praise staff for comfort during testing and for keeping the experience smooth.
caveat12 reviews mention this
Wait times frustrate families
Some families report long waits, even when the ER does not seem busy.
A recurring complaint is that patients can wait hours for evaluation, scans, or discharge steps. Several reviewers describe slow ER service despite having only a few people ahead of them, and some report getting stuck waiting for doses or provider follow-up. While a minority of reviews describe quick visits, the long-wait reports are frequent enough to stand out as a common downside.
caveat6 reviews mention this
Testing and diagnosis are mixed
Reviews describe both quick testing and serious concerns about missed or delayed evaluation.
Some reviewers praise timely diagnostics such as labs and radiology, saying things were handled quickly and painlessly. Others describe situations where they felt no tests were done, tests were delayed, or the diagnosis was incorrect. A few comments describe problems that were only found after switching to a different facility, which leaves uncertainty for families comparing experiences.
caveat5 reviews mention this
Communication can fall apart
Multiple reviewers mention problems getting clear updates and reaching the right people.
Some families report delays and miscommunication when arranging next steps, including transport and rehab planning. Others say phone lines were difficult to reach or calls were not answered, and that they received inconsistent information during follow-up. A separate set of complaints focuses on getting incorrect paperwork and needing to redo steps, which added more waiting and stress.
caveat2 reviews mention this
Cleanliness feedback is divided
Some reviews praise cleanliness, while others report serious cleanliness problems.
One review describes the facility as very clean with polite, cheerful staff. Another reports a much worse experience, describing visible filth and pests in an exam area and concerns about blood on equipment and sheets after discharge. These sharply different impressions make cleanliness a mixed part of the overall feedback.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
In-home care is increasingly sought after by older adults for maintaining independence, with average private home care rates in 2025 varying by state and service type, reflecting geographical and local labor market influences. As demand rises, families are considering funding options like Medicaid waivers and long-term care insurance to manage costs effectively while ensuring quality care.
Home health care has become essential for supporting independence among the aging population, offering diverse services such as skilled nursing and rehabilitation in familiar environments, while also incorporating technology for personalized care. Despite its benefits, including improved recovery rates and emotional well-being, challenges like safety, staff availability, and insurance navigation must be managed for effective implementation.
Home health care offers a range of clinical services provided in a patient's home, including nursing and therapy, tailored to individual needs, particularly for aging seniors with chronic conditions. This approach enhances patient independence, promotes better disease management, and utilizes technology for real-time monitoring while fostering collaboration among healthcare providers and family members.
Get PricingAsk A QuestionSchedule A TourContact Senior Advisor
By clicking submit, you agree to our Partner's Terms of Use. You
also consent to receive calls and texts, which may be autodialed, from our Partner. Your consent is not a condition to
using our Partner's service. Please visit our Partner's Privacy Policy for information about their privacy practices.
Board and Care Home
Strong 24/7 care with comprehensive services and attentive staff.
In-Home Care Costs in 2025: A Detailed State-by-State Exploration
Understanding Home Health Care: A Comprehensive Guide
Home Health Care Demystified: A Comprehensive Guide for Families and Caregivers