Lewis Wetzel Personal Care Hm

Pros

• They described the hospital as very nice with friendly staff.
• They noted the labs were quick and painless, and the staff helped them get to the right place.
• They were impressed by the MRI mobile and appreciated Bri and Tammy for making them feel comfortable.
• They called the staff absolutely great.
• They reported fast, friendly care with their child being seen quickly and the visit ending in under a couple of hours.
• They praised the nurses during an ablation for being helpful and kind, with the process going smoothly.
• They commended service across all departments, with knowledgeable and respectful doctors and nurses.
• They described exceptional service from Dr. Elsarrag and the nursing staff, with rapid turnaround and clear prescriptions.
• They noted the facility was very clean and the staff were polite and cheery.
• They highlighted two radiology techs for doing amazing work with their two-year-old.
• They praised Kristi Musellie NP, Tonya CARE, and Rochelle for warmth, professionalism, and dedication.

Cons

• They say communication at the hospital is terrible.
• They claim discharge planning to a rehab facility was mishandled, with transport arranged last-minute on a Sunday.
• They feel triage would result in serious harm, saying you'd bleed out before staff even look at your chart.
• They allege ER staff laughed at them during a mental health crisis.
• They claim the hospital would not admit a patient or provide care because of lack of health insurance.
• They felt they were treated like a junky by clinic staff and not properly evaluated.
• They report long, slow wait times in the ER with little or no explanation.
• They say some staff were rude and lacked basic courtesy (e.g., the dietary manager should have better people skills).
• They allege incorrect or changing diagnoses and rude treatment when questioning them.
• They claim policies and forms were misrepresented or incorrect, causing confusion.
• They say they were unable to obtain information about a patient due to privacy rules or policy, even when appropriate.
• They describe suggestions to sign out AMA or be given poor guidance about how to proceed.

Review

The hospital in Martinville, West Virginia, is clearly a place with both bright spots and deep cracks. On one hand, several reviewers praise the facility as modern and inviting, with quick, painless labs, courteous staff, and moments of genuine compassion. A number of comments describe clean environments, friendly reception staff, and clinicians who communicate well and make patients feel taken care of. Families recount getting answers in a timely way in some departments, and there are recurring mentions of individual nurses, aides, and therapists who go the extra mile. In particular, the lab experience is singled out as fast and painless, and the MRI team - especially Bri and Tammy - are remembered for making a first-timer feel comfortable during a procedure that can be stressful. Positive mentions of the PT department and of nurses who are warm, professional, and attentive suggest that when things run smoothly, patients leave with a sense that capable people are on their side.

But the other side of the coin is equally loud and persistent. A central thread across many reviews is frustration with communication, especially when a patient is transitioning between levels of care. Several accounts describe a breakdown in discharge planning or in coordinating with a rehab facility. In one Sunday scenario, a patient who was reportedly ready for transfer was told for the first time by phone to arrange a pickup - an action that would normally be expected to happen via the facility handling the rehab, not from a family member after hours. The tone of the complaints hints at a broader worry that healthcare is increasingly treated as an "industry" with procedural bottlenecks rather than a seamless continuum of care. The frustration isn't just about the misstep itself but about a sense that better planning and clearer communication could reduce a lot of angst and confusion for families already under stress.

The emergency department, in particular, shows mixed signals. Several reviews paint an urgent, sometimes alarming picture: a patient in a mental health crisis who felt mocked and dismissed by hallway staff, and even references to seeing the same staff outside the hospital in public settings. These accounts are stark, suggesting a perception of disrespect and neglect during moments of vulnerability. Yet not all ER experiences are negative; other reviewers describe compassionate staff, attentive doctors who listen, and nurses like Renee who made a positive impact. The inconsistency here is jarring: every patient can have a life-or-death moment in the ER, so the unevenness in empathy and responsiveness can color the entire experience of care in powerful ways. There are also alarming anecdotes about patients who were turned away or poorly stabilized when in danger, and about policies that felt rigid or opaque, including references to information privacy and how patient data can be shared or requested.

Policy and administration concerns surface frequently as well. Complaints include issues with phone access, long or opaque wait times, and forms or procedures that seem to contradict published policies. One reviewer noted confusion when the hospital's own guidelines appeared to differ from what staff told them, and another described being asked to sign AMA despite serious health concerns. There are also remarks about the accessibility of information - such as difficulties getting through on the phone and problems with medical record requests - alongside observations that some staff adhere to standards with courtesy and efficiency while others appear overwhelmed or unresponsive. Privacy concerns pop up too, with references to situations where patient information was discussed in ways that felt inappropriate or insufficiently protected.

Beyond acute care, a few reviews touch on the broader patient journey: delays that stretch into hours, reports that some people wait while others seem to be moving through effortlessly, and comments suggesting that better utilization of staff energy could dramatically improve the patient experience. Still, there are outright praises for departments like physical therapy and for individuals who deliver excellent care, reinforcing that quality exists within the same walls as frustration. Some reviewers highlight the convenience of a system that includes clinics, ER triage, and hospital services working in tandem, while others point to experiences that feel misaligned with the expectations of modern healthcare, especially when costs, insurance, and consent issues complicate the path to recovery.

In sum, the Martinville hospital presents a complex portrait. There are certainly moments of outstanding care: quick labs, compassionate and skilled clinicians, effective therapy services, and a general sense that many staff members truly want to help patients and families. Yet the same facility is also home to enduring complaints about communication gaps, slow or opaque processes, and episodes where patients or their loved ones feel ignored or dismissed during high-stress times. The most consistent theme across reviews is not a simple verdict but a spectrum: excellence in some encounters alongside serious shortcomings in others. For families and patients navigating this hospital, the experience seems to depend heavily on which department is involved, who happens to be caring for them, and how well the system coordinates across the transitions from emergency care to ongoing treatment or rehab.

Physicians

• First Settlement Orthopedics (0.2 miles)
• Ezcare Walk-In Medical Center (1.7 miles)
• E Z Care (1.7 miles)
• Davison Audiology (1.8 miles)
• Dr Edward Emch (2 miles)
• Tri-County Hearing Center (2.6 miles)
• Sistersville General Hospital (11.6 miles)

Places of Worship

• Journey Christian Church (0.3 miles)
• Duffy Church of Christ (1.4 miles)
• Church of Christ (2.5 miles)
• Light House Community Church (2.8 miles)
• Apostolic Christian Church (4.5 miles)
• St John Bosco Mission (4.9 miles)
• Mt. Olive Church Sardis (5.8 miles)

Hospitals

• Wetzel County Hospital (0.3 miles)
• Sistersville General Hospital (11.1 miles)

Cafes

• Curby's Ii (0.3 miles)
• Crystal's Cafe & Bakery (13.1 miles)
• Lil' B's (17.8 miles)

Restaurants

• Ole Mexican Foods (0.3 miles)
• Arby's (0.4 miles)
• Taco Bell (0.6 miles)
• Burger King (0.7 miles)
• Bob Evans (1 miles)
• McDonald's (1.1 miles)
• Off The Wall (2.1 miles)

Parks

• Hydro Park (1 miles)
• Paden City Park (6.9 miles)

Pharmacies

• Walmart Pharmacy (1.7 miles)
• Witschey's Market (2.6 miles)
• New Martinsville Pharmacy (2.7 miles)
• Phillips Pharmacy (11 miles)
• Health Mart Pharmacy (11.1 miles)
• Rite Aid (15.1 miles)
• Weber's Pharmacy (15.1 miles)

Transportation

• Enterprise Rent-A-Car (2.2 miles)
• Monroe County Airport (4G5) (14.8 miles)
• U-Haul (14.9 miles)
• Griffin's Taxidermy (15.3 miles)

Theaters

• Lincoln Theater (2.8 miles)
• The Strand Theatre (17.6 miles)