Lewis Wetzel Personal Care Hm in New Martinsville, WV

Pros

• The hospital is very nice and has friendly staff.
• The lab work is quick and painless, and the staff are very helpful.
• The MRI staff made the patient feel comfortable with compassionate, thoughtful care.
• The staff are absolutely great.
• The admissions and treatment are fast; patients are in and out quickly.
• The nurses are helpful and kind, and the overall process goes smoothly.
• Service across all departments is excellent; doctors and nurses are knowledgeable and respectful.
• The doctors and nursing staff provide exceptional care and keep patients informed.
• The radiology techs did amazing work with a young patient.
• The PT department is great.
• The NP and support staff are dedicated, warm, and professional.
• Overall, the experience is positive and highly recommended.

Cons

• The hospital's communication was terrible.
• Staff failed to contact the rehab facility, delaying the patient's discharge on a Sunday.
• Staff turned away a relative and did not stabilize a patient who fainted.
• ER nurses laughed at a patient during a mental-health crisis.
• ER wait times were tremendous and patients waited for hours.
• Front desk staff were rude and showed no compassion.
• A doctor changed a diagnosis incorrectly and staff were rude about it.
• The ER was dirty, with ants on the floor and blood on the sheets.
• Nurses refused to release information to relatives, citing privacy.
• The hospital would not admit a patient because he lacked health insurance.

Review

Lewis Wetzel Personal Care Home in New Martinsville is best suited for seniors who want a locally accessible, smaller-scale living option with basic assisted-care support and some rehabilitation services, provided the family accepts that consistency and communication can be uneven. This community can work for residents who can tolerate variability in frontline responsiveness and who value the proximity to a hospital network for needed care, rather than relying on flawless daily communication or perfectly predictable service. It fits for households prioritizing affordability and a simple, local setting over the most streamlined clinical experience.

Those who should consider alternatives are families requiring relentless, proactive communication and tightly coordinated medical oversight. Residents with complex medical needs, frequent changes in treatment, or a history of difficult hospital-to-home transitions will likely feel exposed by the gaps in information sharing and lagging responsiveness that repeatedly surface in feedback. If privacy, respectful bedside manner across all shifts, and consistently short wait times are nonnegotiable, explore other options - ideally within a larger hospital-affiliated network that prioritizes standardized communication and faster triage.

On the upside, pockets of care stand out. Several reviews praise genuinely compassionate staff in treatment moments, with nurses and aides who are described as kind, professional, and patient. The physical therapy team earns consistent praise for effectiveness, and there are reports of efficient lab work and responsive imaging in some encounters. When clinicians and therapists are engaged, the care experience can be reassuring, and the facility can deliver meaningful rehabilitation outcomes and practical day-to-day support that families rely on.

Yet the negatives are persistent enough to shape the overall decision. Communication failures consistently surface, including miscommunications about transfers and directives, delays in notifying family members, and a perception that information is not shared promptly or clearly. Wait times - especially in the ER or during diagnostic workflows - are repeatedly cited as excessive, sometimes with patients left waiting for hours. Complaints about rude front-desk staff, inconsistent courtesy, and questions about privacy and access to information further erode trust. Cleanliness concerns and reports of suboptimal patient handling in a few visits add to the risk profile, making reliability a major concern.

The key pros do not fully offset these cons. When the team is cohesive and responsive, the care level can be strong: responsive therapy, attentive nursing when present, and generally empathetic interactions in certain shifts. However, the weight of ongoing communication lapses, inconsistent staffing quality, and long waits undermines safety and peace of mind for families planning long-term residency. For some families, the positive moments are real but episodic, enough to justify short-term stays or lower-acuity needs, but not a dependable platform for ongoing, complex caregiving.

In a decision framework, this community warrants a cautious, use-as-needed approach rather than a default choice. It may serve well for a low-maintenance elder who primarily needs routine supervision, social engagement, and periodic therapy, with a ready plan to pivot to a higher-capacity facility if medical complexity grows. If choosing this community, insist on a clear, written commitment about care coordination, appoint a primary contact for family updates, and schedule regular, formal care conferences. For families prioritizing predictable communication and consistent, enterprise-level responsiveness, evaluate alternatives within the region - preferably hospital-affiliated settings with established protocols and quicker escalation pathways. A tour and candid conversations with the administrator will reveal how current staff handle transfers, family updates, and day-to-day operations, shaping a well-grounded, risk-adjusted decision.

Physicians

• First Settlement Orthopedics (0.2 miles)
• Ezcare Walk-In Medical Center (1.7 miles)
• E Z Care (1.7 miles)
• Davison Audiology (1.8 miles)
• Dr Edward Emch (2 miles)
• Tri-County Hearing Center (2.6 miles)
• Sistersville General Hospital (11.6 miles)

Places of Worship

• Journey Christian Church (0.3 miles)
• Duffy Church of Christ (1.4 miles)
• Church of Christ (2.5 miles)
• Light House Community Church (2.8 miles)
• Apostolic Christian Church (4.5 miles)
• St John Bosco Mission (4.9 miles)
• Mt. Olive Church Sardis (5.8 miles)

Hospitals

• Wetzel County Hospital (0.3 miles)
• Sistersville General Hospital (11.1 miles)

Cafes

• Curby's Ii (0.3 miles)
• Crystal's Cafe & Bakery (13.1 miles)
• Lil' B's (17.8 miles)

Restaurants

• Ole Mexican Foods (0.3 miles)
• Arby's (0.4 miles)
• Taco Bell (0.6 miles)
• Burger King (0.7 miles)
• Bob Evans (1 miles)
• McDonald's (1.1 miles)
• Off The Wall (2.1 miles)

Parks

• Hydro Park (1 miles)
• Paden City Park (6.9 miles)

Pharmacies

• Walmart Pharmacy (1.7 miles)
• Witschey's Market (2.6 miles)
• New Martinsville Pharmacy (2.7 miles)
• Phillips Pharmacy (11 miles)
• Health Mart Pharmacy (11.1 miles)
• Rite Aid (15.1 miles)
• Weber's Pharmacy (15.1 miles)

Transportation

• Enterprise Rent-A-Car (2.2 miles)
• Monroe County Airport (4G5) (14.8 miles)
• U-Haul (14.9 miles)
• Griffin's Taxidermy (15.3 miles)

Theaters

• Lincoln Theater (2.8 miles)
• The Strand Theatre (17.6 miles)