Right at Home in Charleston, WV

Pros

• Right at Home is described as a professional, honest, caring, and helpful agency.
• Caregivers like Karri Adkins go above and beyond for their clients.
• Heather Pilcher is a caring, competent, and punctual caregiver.
• Lisa McNeely is praised as one of the best caregivers and consistently ahead of her clock.
• Jessica Caraballo and John Carter are outstanding caregivers who exceed expectations.
• Sherri Woods is described as amazing and an angel to the family.
• The caregivers are personal and caring, and feel like family to clients.
• Kathy Bailey is a caregiver who goes above and beyond, ensuring medications and meals are attended to.
• Alexus Pritt is a compassionate caregiver who goes above and beyond.
• Right at Home is loved by clients who feel supported and not forgotten.

Cons

• The company is described as terrible due to frequent no-shows and endless excuses.
• Caregivers reportedly arrive only 20% of the time and do not notify clients when they can't come.
• Shifts can be canceled without notice, causing distress and even hospitalizations.
• The quality of staff sent is criticized, with claims they would not last a day under leadership.
• There are allegations that staff steal property and the company refuses to replace broken items.
• Some reviewers warn others not to use the service.

Review

Right at Home in Charleston is best suited for families seeking deeply personal, in-home care where caregivers become trusted companions and practical partners in daily living. This community shines when a senior values consistent, long-tenured aides who handle medication reminders, light housekeeping, errands, and transportation with a respectful, relational approach. The strongest testimonials come from clients who feel their caregiver is like family, who arrive with a smile, connect personally, and stay ahead of needs - making daily routines safer, easier, and more engaging. It is especially appealing for families who want to preserve independence at home while offloading tasks that enable work and life beyond caregiving duties.

Those considering alternatives should note that not every experience is flawless. A portion of reviews describe scheduling instability, with caregivers arriving late or not at all and with limited notice given for changes. A few accounts raise concerns about communication gaps, timekeeping issues, and even pressure related to care transitions. For families that demand absolute reliability, rock-solid scheduling, and fully transparent accountability, such gaps can be a decisive factor. In those cases, exploring other in-home options with stronger scheduling guarantees or weighing the benefits of an assisted living setting with on-site supervision may be warranted.

The core strengths - personal connection, consistency when the same caregiver is available, and a can-do attitude - tend to offset many practical drawbacks. When caregivers are punctual, attentive, and willing to go beyond the tasks on a checklist, families report real relief: medication prompts kept on track, errands completed, and a sense of companionship that lightens the emotional load of caregiving. The ability to coordinate with doctors, manage appointments, and even troubleshoot daily technology adds tangible value for clients who struggle with independence but still want to stay in their own homes. In these moments, the care feels holistic, not merely transactional.

Crucially, several reviews highlight long-term relationships that feel indispensable. A caregiver who has worked with a client for years - becoming a trusted presence during a difficult season - counts as a major differentiator. When families see a caregiver who consistently shows up, remembers routines, and communicates thoughtfully, the overall experience can feel both stabilizing and uplifting. This is where Right at Home earns enduring loyalty: the human element of care, the sense that the caregiver is part of the family unit, and the steady, supportive rhythm they bring to daily life.

Prospective clients should come with a practical checklist for due diligence. Request clarification on scheduling guarantees, back-up coverage, and how changes are communicated. Ask for references from families who rely on ongoing caregiving, and inquire about how time sheets and pay practices are handled. It's prudent to confirm the agency's process for addressing no-shows or delays, and to establish a written plan for emergency contingencies. Visiting the agency, observing the team in action, and requesting a sample schedule can reveal whether the operation aligns with the expectations of a loved one's routine and personalities.

In sum, Right at Home offers a compelling option for families seeking warm, individualized in-home care with caregivers who can become trusted partners in daily living. It excels where consistency exists, where caregivers foster real connection, and where seniors benefit from hands-on support that respects independence. Yet the service can be undermined by scheduling lapses and communication glitches, issues that matter greatly to families juggling work and caregiving demands. For those who prioritize steadfast reliability and transparent, proactive coordination, it remains essential to probe guarantees and back-up plans, and to compare against alternatives - whether other home-care providers with tighter scheduling controls or residential communities that guarantee on-site supervision.

This area of Charleston, West Virginia, offers convenient access to essential amenities for senior living. With a variety of pharmacies nearby such as Walgreens and CVS, accessing medications and healthcare services is easily manageable. Additionally, there are reputable physicians and hospitals within a short distance, ensuring quality medical care is readily available. The proximity to cafes like Starbucks and dining options ranging from Wendy's to Chili's provides residents with a diverse selection of culinary choices. For recreation and relaxation, parks like Haddad Riverfront Park offer outdoor spaces for leisurely strolls. Overall, this part of Charleston combines convenience with accessibility to necessary services, making it an ideal location for senior living.

Pharmacies

• Walgreens (0.2 miles)
• RxByTel Pharmacy (0.4 miles)
• Fruth Pharmacy (1.6 miles)
• Fruth Pharmacy (1.7 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2.5 miles)
• Camc Solutions (3.2 miles)

Physicians

• Professional Anesthesia Services (0.5 miles)
• Smith, Charles DDS (0.7 miles)
• Facial Surgery Center (0.8 miles)
• Badawi, Mohamad West Virginia University Pediatric Specialists (0.8 miles)
• Jan H. Cunningham, MD (0.8 miles)
• Asthma And Allergy Center (1 miles)
• Center For Pain Relief (1.1 miles)

Hospitals

• Women & Children's Hospital (0.7 miles)
• Select Specialty Hospital (1.7 miles)
• Charleston Area Medical Center (1.7 miles)
• Charleston Surgical Hospital (1.8 miles)
• Day Surgery Center (3 miles)
• Camc Memorial Hospital Er (3.5 miles)
• CAMC Pharmacy - Memorial Hospital (3.5 miles)

Cafes

• Starbucks (0.8 miles)
• Starbucks (3.6 miles)
• Daily Dose Cafe (4 miles)
• Tj Cinnamons (4.2 miles)

Restaurants

• Wendy's (0.8 miles)
• Taco Bell (0.9 miles)
• Tidewater Grill (1.1 miles)
• Chili's Grill & Bar (1.1 miles)
• McDonald's (1.1 miles)
• Black Sheep Burrito and Brews (1.2 miles)
• First Watch (1.2 miles)

Parks

• Haddad Riverfront Park (1.2 miles)
• Little Creek Park (4.4 miles)

Places of Worship

• First Presbyterian Church (2.1 miles)
• Asbury United Methodist Church (2.4 miles)
• God In Christ Glorious Church (3.5 miles)
• Village Chapel Presbyterian Church (4.1 miles)

Transportation

• Yeager Airport (CRW) (2.9 miles)
• Executive Air Terminal (3.2 miles)