Total Care of Wenatchee

Pros

• Brenda and Aleicia are described as fantastic, professional, and quick.
• The team is praised for friendly, helpful service and for answering questions.
• NCW Respiratory Care is credited with life-changing improvements from PAP therapy.
• Alicia is called the absolute best, always going above and beyond to help with orders and billing.
• Marcie provides compassionate care and helps replace missing equipment, saving vacations.
• The nurse is acknowledged as knowledgeable and able to answer questions.
• The staff are consistently kind, with efficient mask fittings and follow-ups.
• Amy Lopez is highlighted for outstanding customer service and problem-solving.

Cons

• NCW Respiratory Care's customer service was lacking, with an unhelpful front desk and a dismissive attitude that delayed replacing a broken CPAP machine.
• The DreamStation recall handling was dissatisfying due to poor communication and lengthy delays in processing replacements, leaving the user unable to use the device because it smelled of chemicals and caused headaches.
• The front desk failed to follow up promptly, and promises that a manager would call back were not fulfilled for days.
• A staff member was described as rude, which complicated the experience.
• An initial O2 machine experience was loud and the response from staff was unhelpful until management intervened.
• One reviewer stated they could not give any stars due to poor customer service.

Review

NCW Respiratory Care has become a trusted touchpoint for people navigating sleep and breathing support in the Wenatchee valley and surrounding areas. The collection of experiences paints a picture of a team that shows up when it matters - whether it's a last-minute fix on a trip, a careful mask fitting, or guidance through insurance and recalls. One traveler, visiting during Oktoberfest in the region, found themselves far from home with a lost CPAP part. In a short turn, the donated-supplies cabinet yielded the exact piece needed to complete a ResMed setup. The relief was palpable: "Helpful? Yes! Gracious? Absolutely!" The moment underscored a core theme that threads through many reviews: staff members who go above and beyond to solve problems quickly and with genuine courtesy.

Two names come up repeatedly as exemplars of that approach. Brenda and Aleicia were singled out as fantastic - professional, quick, and attentive to questions. The sentiment is echoed in several other accounts where the staff's demeanor - "very nice," "welcoming," and "professional" - made the experience markedly better than expected. In one reviewer's words, the team's performance was "Well done! I highly recommend this team." The consistency of this praise across different visits and different needs suggests a culture that prioritizes customer care just as much as technical proficiency.

The experience isn't limited to one-off acts of kindness or quick fixes. Reviewers describe a pattern of thorough, informative service that helps first-time users feel less overwhelmed. Descriptions like "The nurse was very knowledgeable and answered all my questions" and "Very friendly staff and understanding of how weird it is for a first time user" point to a clinic that recognizes the emotional and educational dimension of starting PAP therapy. Beyond the initial setup, the staff's ongoing support - mask fittings, follow-ups, and clear explanations of how equipment works - contributes to a sense of confidence and security for patients who are navigating sleep-disordered breathing.

The practical impact of their care often translates into real improvements in daily life. One reviewer called a sleeping mask "has really changed the way I live," noting significant gains in energy and overall lifestyle. Another praised the team's ability to secure necessary products and insurance coverage, highlighting how quickly mask fittings and follow-ups could be scheduled, and how smooth the process could be when everything aligns with their insurance and compliance requirements. In short, the care extends beyond the device itself; it encompasses the life quality improvements that come with reliable therapy.

In addition to CPAP and mask fittings, NCW Respiratory Care positions itself as a broader resource for respiratory devices and accessories, often in partnership with Rotech. The staff's consistent kindness and clear communication help patients feel supported as they navigate complex processes like approvals and billing. One reviewer recalled that Amy Lopez stood out for her proactive approach - calling on behalf of a client to obtain crucial information needed by the supplier and getting an order approved and on its way. The sense that someone is personally advocating for the patient - "the extra mile" - is a recurring thread, reinforcing the idea that this is more than a storefront for equipment.

The breadth of experience speaks to both resilience and empathy. Several accounts highlight the emotional stakes of sleep-disordered breathing and the stigma some people still feel around PAP therapy. In their voices, the message is clear: these devices are life-improving tools, not relics of "an old person" stereotype. The clinicians and staff members reinforce that sentiment with practical help, education, and patient-centered communication. The result is not just functional support but reassurance that patients can reclaim energy, focus, and daytime vitality.

Alicia is repeatedly highlighted as a standout member of the team. She's described as "the absolute best" who does it all and "always goes above and beyond." Her willingness to resolve ongoing billing issues for family members and to assist with orders underscores a level of accessibility that patients rely on. Other notes commingle around Alicia's role with mom's billing issues and the broader theme of a responsive front office that knows how to navigate the sometimes-frustrating paperwork that accompanies durable medical equipment. Together with Brenda's attentive help on mask fit and the team's overall reliability, Alicia's contributions help frame NCW Respiratory Care as a comprehensive support system, not just a shop.

Not every note is perfectly seamless, however. There are occasional critiques that temper the otherwise overwhelmingly positive tone. A reviewer who had been a longtime client described a troubling lapse in communication around a recall for a DreamStation device, feeling that information had not been shared promptly and that the process left them uncertain about replacement timelines. In another instance, a customer expressed frustration with the level of customer service at a frontline moment, feeling the front desk's attitude was lacking and that getting a necessary replacement CPAP translated into a long, frustrating process. Yet even these concerns are balanced by other reviewers who emphasize the team's willingness to address problems, learn from them, and continue to serve patients with care.

The most vivid picture that emerges is of a local business that can be a lifeline when travel, illness, or device issues disrupt sleep therapy. Stories of Marcie helping someone traveling through the area by replacing a piece left at home, or of the supervisor going above and beyond to ensure weekend access to a nebulizer or other equipment, illustrate a culture of responsiveness. The sense that the team is on call for patients in urgent need - whether it's reclaiming a safe night's sleep or smoothing out a complex insurance process - reaffirms why NCW Respiratory Care remains a go-to resource for many.

Taken together, the reviews depict a practice with largely positive outcomes and a few imperfect moments. The common thread is a team that combines technical competence with real human warmth: quick fixes when possible, careful guidance for beginners, and a willingness to set things right when bumps occur. The experience of a customer who found a missing part on a morning in October, the steady stream of mask fittings and insurance assistance, and the steady praise for specific staff members all point to a center that people trust and choose repeatedly. For travelers, locals, and families who rely on respiratory care, NCW Respiratory Care appears to offer not just equipment, but a dependable source of support and reassurance in a world where sleep and breathing have a profound impact on daily life.

This part of Wenatchee, Washington, offers a variety of amenities within close proximity for senior living. There are multiple places of worship nearby for spiritual support and community engagement. In terms of healthcare, there are several physicians and pharmacies within a short distance, as well as hospitals for any medical needs. Cafes and restaurants provide convenient dining options, while transportation services like taxis and Amtrak stations offer easy travel within or outside the area. For outdoor recreation, there are parks along the riverfront for leisurely walks or picnics. Overall, this neighborhood provides a comfortable and convenient environment for seniors looking to settle in Wenatchee.

Places of Worship

• Jehovah's Witnesses (0.5 miles)
• Seventh Day Adventist Church (0.7 miles)
• King s Cross Church Reformed (0.7 miles)
• Faith, Tiffany Letts Brand (0.8 miles)
• Breath Of Life Church (0.8 miles)
• Living Hope Community Church of The C&ma (0.9 miles)
• Living Hope Community Church (0.9 miles)

Physicians

• Hearusa (0.6 miles)
• Confluence Health - A. Donald Haug Building (0.6 miles)
• Wenatchee Valley Clinic (0.6 miles)
• DR Kenneth M Jones MD PC (0.6 miles)
• Micron Audiology (0.7 miles)
• Central Washington Hospital Wenatchee Orthopaedics (0.7 miles)
• Valley Plastic Surgery (0.7 miles)

Cafes

• Gear Up Java (0.6 miles)
• Aut-To Mocha (0.6 miles)
• Dutch Bros Coffee (0.7 miles)
• Starbucks (0.8 miles)
• Last Pitch Cafe (1.2 miles)
• Cafe Columbia (1.2 miles)
• Aut-To Mocha I (1.4 miles)

Hospitals

• Wenatchee Valley Medical Center (0.6 miles)
• Wenatchee Valley Hospital (0.6 miles)
• Seattle Children's Wenatchee Clinic (0.7 miles)
• Colonial Vista Rehab Facility (1.3 miles)
• Wenatchee Valley Hospital & Clinics (1.5 miles)
• Central Washington Hospital (1.5 miles)
• Confluence Health (1.6 miles)

Pharmacies

• Wenatchee Clinic Pharmacy (0.6 miles)
• Walgreens (0.7 miles)
• Shopko Wenatchee Pharmacy (1 miles)
• Central Washington Hospital (1.5 miles)

Restaurants

• Garlini's Napoletana (0.7 miles)
• Spring Lotus (0.7 miles)
• Jimmy John's (0.7 miles)
• McDonald's (0.8 miles)
• Subway (0.8 miles)
• Bernie's Burgers n Suds (0.8 miles)
• Pina Loca (0.8 miles)

Transportation

• Apple City Taxi & Delivery (0.8 miles)
• Back Country Taxidermy (1.1 miles)
• Evans Lease (1.1 miles)
• Amtrak-WEN (1.3 miles)
• Amtrak Wenatchee (1.3 miles)
• Bnsf Railway Co. (1.4 miles)

Parks

• Memorial Park (1 miles)
• Riverfront Park (1 miles)
• Walla Walla Point Park (1.4 miles)