Total Care of Wenatchee

Pros

• They found the exact part to complete the ResMed, showing helpfulness and graciousness.
• Brenda and Aleicia were fantastic—professional, quick, and responsive.
• The staff are very nice, and the nurse was highly knowledgeable.
• NCW Respiratory Care has amazing staff, clear communication, and a welcoming environment.
• Alicia is the absolute best and consistently goes above and beyond.
• Alicia also helped with billing issues with great efficiency.
• Brenda resolved a mask-fit issue by actively listening and providing a perfect fit.
• Marcie’s care and concern shone through when replacing a piece of equipment, saving the vacation.
• Amy Lopez provided outstanding customer service and helped coordinate with Rotech to get an order approved.
• The team is caring, accommodating, and dedicated to helping patients.

Cons

• The customer service at NCW Respiratory Care is lacking in many ways, with unhelpful front desk staff and a dismissive attitude.
• The automated phone system is frustrating, often failing to identify the caller and hanging up.
• The O2/cpap equipment was described as so loud that it kept everyone in the house awake.
• The handling of the DreamStation recall was unsatisfactory due to delays and poor communication.
• Some staff were rude or slow to assist, delaying necessary help.
• Customers report having to provide insurance information multiple times and still not receive supplies.
• There were allegations of unethical billing practices and pressure related to returning equipment.

Review

Total Care of Wenatchee, clearly aligned with NCW Respiratory Care practices, is best suited for seniors or adults in Wenatchee who rely on durable medical equipment for sleep-disordered breathing, oxygen therapy, or other respiratory needs, and who value highly knowledgeable staff who can troubleshoot, fit, and coordinate care. This community works best when the priority is rapid access to devices, prompt mask fittings, and ongoing compliance support, areas where individual staff members have earned strong praise for their expertise and responsiveness. For families navigating transitions from hospital to home care or preparing for ongoing treatment plans, this option can be a pragmatic backbone that partners with physicians and insurers to keep therapy on track.

That said, there are clear reasons to consider alternatives, especially for households seeking broader assisted-living services. If the primary need extends beyond equipment and clinical guidance to daily living supports, social programming, meals, and hands-on personal care, traditional assisted living or a more comprehensive home-health plan may deliver more predictable and holistic support. For families prioritizing consistently smooth billing, transparent communications, and a uniformly courteous front-desk experience, the variability in customer service reported here suggests screening other DMEs or facility-based options to avoid friction during urgent moments.

On the plus side, the most valuable strengths center on accessibility and professional know-how. Several staff members stand out for practical, person-centered care: swift mask fittings and equipment changes; helpful, respectful explanations about how devices work; and a willingness to go the extra mile to resolve issues with insurance or authorizations. The ability of the team to coordinate with manufacturers, adjust orders, and replace components during trips or emergencies translates into real peace of mind for families juggling medical appointments and therapy adherence. When a clinician or front-line contact truly connects with a patient, the overall experience is markedly smoother and more trustworthy.

Those strengths, however, frequently clash with inconsistent customer-service experiences. Repeated frustrations with front-desk accessibility and follow-through create a whiplash effect: promises of calls or recalls that never materialize, delays in processing orders, and difficulty obtaining itemized invoices or adjustments when overcharges occur. Billing disputes and opaque communications about insurance coverage have been cited often enough to undermine confidence, particularly for families already managing complex reimbursement questions. In several accounts, a proactive manager or a standout staffer arrested the drift, yet that responsiveness was episodic rather than systemic.

That dynamic, episodic reliability versus standout individual effort, helps explain the mixed overall impression. When a patient encounters a compassionate, competent advocate (for example, staff members who personally track a recall, or whom families can contact directly, such as Amy or Alicia), the service becomes clearly worth the trade-offs. The best-case path is a consistent point of contact who can coordinate scheduling, address billing promptly, and keep all parties informed. Without that consistency, the variability in service quality makes this option more suitable for those who can tolerate occasional friction, not for households needing dependable, one-call resolution.

Bottom line: Total Care of Wenatchee is a solid fit for seniors needing reliable access to sleep apnea and respiratory equipment, plus hands-on fitting and insurer coordination. It rewards families who can leverage dedicated staff relationships and who prioritize quick device access over perfectly uniform administrative processes. For those requiring a broader spectrum of assisted-living services, or for households that prize consistently clear billing, predictable front-desk interactions, and seamless recall management, it is prudent to compare alternatives carefully and insist on a structured service plan. A candid pre-enrollment conversation should center on assigned contacts, expected response times, transparent pricing, and the process for recalls and device replacements; if those elements can be anchored reliably, this option becomes a pragmatic, comparatively affordable component of a larger care strategy. If not, explore other DMEs or facility-based services that promise steadier day-to-day operations and a more integrated care experience.

This part of Wenatchee, Washington, offers a variety of amenities within close proximity for senior living. There are multiple places of worship nearby for spiritual support and community engagement. In terms of healthcare, there are several physicians and pharmacies within a short distance, as well as hospitals for any medical needs. Cafes and restaurants provide convenient dining options, while transportation services like taxis and Amtrak stations offer easy travel within or outside the area. For outdoor recreation, there are parks along the riverfront for leisurely walks or picnics. Overall, this neighborhood provides a comfortable and convenient environment for seniors looking to settle in Wenatchee.

Places of Worship

• Jehovah's Witnesses (0.5 miles)
• Seventh Day Adventist Church (0.7 miles)
• King s Cross Church Reformed (0.7 miles)
• Faith, Tiffany Letts Brand (0.8 miles)
• Breath Of Life Church (0.8 miles)
• Living Hope Community Church of The C&ma (0.9 miles)
• Living Hope Community Church (0.9 miles)

Physicians

• Hearusa (0.6 miles)
• Confluence Health - A. Donald Haug Building (0.6 miles)
• Wenatchee Valley Clinic (0.6 miles)
• DR Kenneth M Jones MD PC (0.6 miles)
• Micron Audiology (0.7 miles)
• Central Washington Hospital Wenatchee Orthopaedics (0.7 miles)
• Valley Plastic Surgery (0.7 miles)

Cafes

• Gear Up Java (0.6 miles)
• Aut-To Mocha (0.6 miles)
• Dutch Bros Coffee (0.7 miles)
• Starbucks (0.8 miles)
• Last Pitch Cafe (1.2 miles)
• Cafe Columbia (1.2 miles)
• Aut-To Mocha I (1.4 miles)

Hospitals

• Wenatchee Valley Medical Center (0.6 miles)
• Wenatchee Valley Hospital (0.6 miles)
• Seattle Children's Wenatchee Clinic (0.7 miles)
• Colonial Vista Rehab Facility (1.3 miles)
• Wenatchee Valley Hospital & Clinics (1.5 miles)
• Central Washington Hospital (1.5 miles)
• Confluence Health (1.6 miles)

Pharmacies

• Wenatchee Clinic Pharmacy (0.6 miles)
• Walgreens (0.7 miles)
• Shopko Wenatchee Pharmacy (1 miles)
• Central Washington Hospital (1.5 miles)

Restaurants

• Garlini's Napoletana (0.7 miles)
• Spring Lotus (0.7 miles)
• Jimmy John's (0.7 miles)
• McDonald's (0.8 miles)
• Subway (0.8 miles)
• Bernie's Burgers n Suds (0.8 miles)
• Pina Loca (0.8 miles)

Transportation

• Apple City Taxi & Delivery (0.8 miles)
• Back Country Taxidermy (1.1 miles)
• Evans Lease (1.1 miles)
• Amtrak-WEN (1.3 miles)
• Amtrak Wenatchee (1.3 miles)
• Bnsf Railway Co. (1.4 miles)

Parks

• Memorial Park (1 miles)
• Riverfront Park (1 miles)
• Walla Walla Point Park (1.4 miles)