Addus Healthcare in Vancouver, WA

Pros

• He is very happy with the staff at Addus in the facility, especially Brenda, Marie, Keiko, and Nyasia.
• The staff are very friendly and extremely competent and are always available when needed.
• The mother has dramatically improved and is far more alert and very happy since receiving care from Addus Healthcare.
• The staff are the nicest people who work there and they care deeply for their clients.
• Addus is the best agency to have your family member with, and they really care about every client.

Cons

• They report unresolved billing for months with no documentation and calls that go unreturned.
• They describe repeated harassing texts about a job they are not interested in.
• They state that calls are not answered or returned for over a week, indicating poor customer service.
• They characterize the company as awful in communication and reliability, with caregivers often not showing up.
• They note that the directors do not respond to emails, leaving care questions unanswered.
• One reviewer claims the company sent an actual criminal to their house, calling the company untrustworthy.
• They say the agency is not good to work for, with high turnover and inconsistent caregivers.
• They report the agency cannot administer medications, limiting overnight stays away from home.

Review

This Vancouver, WA-based in-home care agency is best suited for families who want a warm, person-centered caregiving presence and are willing to tolerate some administrative turbulence in exchange for genuinely compassionate, attentive aides. The strongest voice in these reviews points to frontline caregivers who show real care and consistency when available, with specific names like Brenda, Marie, Keiko, and Nyasia repeatedly cited as capable, reliable teammates. Families report noticeable improvements in their loved ones when the right caregivers are on board, and a sense that staff genuinely treats clients like friends. The package works best for those who can navigate occasional scheduling gaps and keep expectations about billing and administration realistic.

Those who may want to consider alternatives are households that require rock-solid reliability, strict scheduling discipline, and transparent, hassle-free billing. If uninterrupted medication administration, overnight care, or secure, predictable coverage is essential, this agency often falls short in those areas. Several reviews highlight persistent communication gaps, missed calls, and inconsistent staffing, which compounds risk for families needing steady routines. For families seeking an agency with a flawless administrative track record or a facility-based model with on-site, guaranteed staff, exploring other providers would be prudent.

The key pros - genuine warmth from caregivers, visible dedication, and meaningful positive impact on clients - do offset some concerns but do not fully neutralize the main drawbacks. When caregivers show up ready to engage, clients become more alert, happier, and better cared-for, which is a compelling reason to keep the arrangement in place. The downside is substantial: ongoing billing disputes, a lack of itemized statements, and calls that go unanswered for days. In practice, the emotional and care-quality benefits can feel real and significant, yet they sit atop an administrative framework that feels inconsistent and reactive rather than proactive.

Similarly, staffing instability and scheduling chaos are repeatedly mentioned as material negatives. Families describe caregivers changing frequently, last-minute substitutions, and coverage gaps that leave loved ones unattended or underserved. This is not a minor quirk; it directly affects safety and continuity of care. The inability to consistently administer medications or to provide overnight support compounds stress for families balancing work, personal obligations, and a loved one's health needs. When the operational framework underpins the compassionate core, the experience is uneven - commendable where care is steady, disheartening where coverage falters.

To navigate this option wisely, prospective clients should demand clarity up front. Confirm precisely which tasks the agency can handle, especially medication administration and overnight care, and obtain a written care plan with scheduled visits, backup coverage, and escalation steps. Insist on itemized bills, timelines for error resolution, and a guaranteed response protocol for communications. Request references from families with similar care needs and set a short trial period to test scheduling reliability, caregiver compatibility, and billing responsiveness. Establish a single point of contact who can coordinate, troubleshoot, and ensure continuity.

Bottom line: Addus is a mixed proposition. The human element - caring, capable caregivers who can transform a loved one's day - is its strongest asset and may justify the arrangement for families who can tolerate administrative friction. However, the administrative weaknesses - billing disputes, inconsistent communication, and staffing instability - can undermine peace of mind and care reliability. If predictability, transparent billing, and unwavering scheduling are non-negotiable, alternative providers with stronger backend operations should be pursued. For households willing to police the process and leverage the genuine caregiving strengths, this agency can still be a workable solution, provided commitments are clarified and enforced from day one.

This part of Vancouver, Washington, offers a variety of amenities and services that cater to senior living. With multiple pharmacies, physicians' offices, hospitals, and parks within close proximity, residents can easily access healthcare and enjoy outdoor activities. The abundance of cafes provides opportunities for socializing and enjoying a cup of coffee. Additionally, the nearby restaurants offer convenient dining options. For those who may need to travel, the transportation options are readily available with easy access to the Portland International Airport. Overall, this area provides a well-rounded environment for seniors looking for a comfortable and convenient place to call home.

Restaurants

• McDonald's (0.1 miles)
• Final Draft Taphouse (2.8 miles)
• Taco Bell (2.9 miles)
• Beaches Restaurant & Bar (3.1 miles)
• Henry's Tavern - Portl (3.7 miles)
• Island Cafe (4 miles)
• Super Taco Express (4.3 miles)

Pharmacies

• Walgreens (0.1 miles)
• Safeway Pharmacy (1.1 miles)
• Walgreens (1.8 miles)
• Walgreens (2.1 miles)
• Walgreens (2.8 miles)
• Walgreens (3.3 miles)
• Fred Meyer Pharmacy (3.4 miles)

Physicians

• Sea Mar Community Health Centers (0.6 miles)
• The Vancouver Clinic (1.5 miles)
• Vancouver Eye Care (3.2 miles)
• Family medicine clinic (3.3 miles)
• Ideal Option (3.5 miles)
• Luke Rosen DO (5.5 miles)
• PeaceHealth Family Medicine (5.7 miles)

Parks

• Douglas Carter Fisher Park (1.6 miles)
• Fort Vancouver National Historic Site (2.7 miles)
• Luke Jensen Sports Park (2.9 miles)
• Esther Short Park (3.7 miles)
• Vanport Park (5.3 miles)
• Woodlawn Park (5.4 miles)
• Heritage Park (5.9 miles)

Hospitals

• PeaceHealth Southwest Family Birth Center (1.6 miles)
• Firstenburg Tower (1.6 miles)
• Vancouver VA Medical Center (2.7 miles)
• HCR ManorCare (5.7 miles)
• Salmon Legacy Creek Hospital (5.8 miles)

Cafes

• Dutch Bros Coffee (2.4 miles)
• Dutch Bros Coffee (2.5 miles)
• Black Rock Coffee Bar (2.8 miles)
• Starbucks (3 miles)
• Relevant Coffee (3.4 miles)
• Dutch Bros Coffee (3.4 miles)
• Compass Coffee (3.5 miles)

Transportation

• Concourse D (3.6 miles)
• Concourse C (3.7 miles)
• TSA Checkpoint A/B/C - Portland International Airport (3.7 miles)
• Concourse E (3.7 miles)
• Portland International Airport (PDX) (3.7 miles)
• Alaska Airlines Lounge - PDX (3.7 miles)
• Portland Airport Rental Car Center (3.8 miles)

Places of Worship

• Summit View Church (6.3 miles)