BETA AFH

Pros

• The caregivers at the community are absolutely wonderful, providing great care and being very compassionate.
• The staff actively seeks out feedback from families to ensure all needs are met.
• They have shown a caring and loving attitude towards their residents.
• The community is willing to work with families to address any concerns or issues that arise.
• The caregivers have been understanding and accommodating in meeting the needs of their residents.
• The quality of care provided by the community is commendable.
• The staff members are dedicated to maintaining a positive and nurturing environment for their residents.

Cons

• The community demonstrated a lack of kindness and compassion towards the loved one.
• The main caregiver had significant issues with the loved one, causing distress.
• The owner's comment about returning early during visits felt rude and insensitive.
• The owner expressed a need for a break from the loved one, which was hurtful to the family.
• Items went missing from the loved one's room, and the community denied any responsibility or knowledge of their whereabouts.
• The caregiver often appeared distracted by their phone during family visits.
• The owner would ask family members to watch over residents while caregivers left to run errands, showing a lack of professionalism.
• The owner refused to call 911 when needed due to concerns about COVID-19, potentially putting the loved one's health at risk.
• The owner blamed the family for missing forms instead of taking responsibility for their own disorganization.
• The community consistently charged for days when the loved one was in the hospital, rather than in their care facility.

Review

The reviews of a community for loved ones reveal a mixed experience, with both positive and negative aspects highlighted. One common complaint was the lack of kindness and compassion displayed by the community towards their loved one. It appears that the main caregiver had a significant issue with the individual, leading to a strained relationship. Surprisingly, there were only two staff members in charge - the caregiver and the owner.

Unpleasant encounters didn't end there. The owner's behavior added to the dissatisfaction felt by the family. When they brought their loved one back for a visit, instead of extending warm greetings, the owner would ask, "you are back so soon?" This seemingly rude comment made them feel unwelcome during these visits which should have been an opportunity for quality time with their loved one.

One concerning incident involved missing items from their loved one's room. The family reported these items as stolen or misplaced, and despite their inquiries, the community denied knowledge of their whereabouts. This lack of accountability created doubts about trustworthiness and added to their growing frustration.

During visits, another issue arose - seeing the primary caregiver frequently on her phone. This behavior suggested a lack of engagement and attentiveness towards residents under her care. It is disheartening when caregivers fail to give full attention to those entrusted to them since genuine personal connections are vital in providing compassionate care.

Furthermore, an unexpected request from the owner added further strain on trust between the family and community. The owner asked them to watch over other residents while caregivers left to run errands, leaving behind only minimal staff coverage at times. Such requests put undue responsibility on untrained family members who expected professional care in return.

In an alarming incident during COVID-19 times, it came to light that the owner had refrained from calling 911 for their loved one due to fear of introducing the virus into the community. While safeguarding against potential risks is important during a pandemic, not prioritizing immediate medical attention when needed raises concerns about the community's commitment to residents' well-being.

Adding to the numerous issues encountered, there were instances where important forms went missing. However, instead of taking responsibility for this organizational lapse, the owner unexpectedly blamed the family. Such faulty record-keeping and a lack of accountability further highlight the disorganized management and poor communication within the community.

Despite these negative experiences, it is worth mentioning that the care provided by individual caregivers seemed exceptional. The review specifically commends their willingness to work with families and actively seek feedback to ensure they meet all needs. Undoubtedly, these compassionate and loving caregivers offered invaluable support in difficult circumstances.

In conclusion, while there were commendable aspects of care within this community - primarily due to exceptional caregivers - many grievances arose from unkindness, missing items, neglectful behavior, unprofessional requests from ownership, and disorganized management. Families seeking care for their loved ones should consider these factors when making decisions about long-term placements or exploring alternative options that prioritize both quality caregiving and a supportive environment.

This part of Tacoma, Washington is a convenient and bustling area with a variety of amenities nearby. There are several pharmacies within a short distance, along with numerous dining options ranging from fast food to pub fare and Greek cuisine. Residents can also find places of worship for spiritual needs and cafes for socializing or enjoying a cup of coffee. In terms of healthcare, there are physicians specializing in different fields as well as hospitals within close proximity. Additionally, the area offers recreational opportunities at parks like Bradley Lake Park and Sheridan Park, providing a peaceful retreat for outdoor activities. The presence of theaters such as the Grand Cinema adds cultural enrichment to the community. Overall, this neighborhood provides easy access to essential services and leisure options that cater to a senior's lifestyle.

Pharmacies

• Safeway Pharmacy (1.8 miles)
• Cardinal Health (2.9 miles)
• Highway 7 Recreational Marijuana Store (3 miles)
• Costless Pharmacy (3.1 miles)
• Walgreens (3.1 miles)
• Walgreens (3.2 miles)
• Walgreens (3.2 miles)

Restaurants

• Taco Bell (1.9 miles)
• Cassidy S Pub (2.5 miles)
• Tami’s In Tacoma (2.9 miles)
• Taqueria El Antojo (3 miles)
• Burger King (3.2 miles)
• Park Avenue Tavern (3.4 miles)
• Giorgio's Greek Cafe (3.6 miles)

Places of Worship

• Bethlehem Baptist Church (2.1 miles)
• Iglesia Ni Cristo (3.3 miles)
• St Mary's Catholic Church (5.6 miles)

Cafes

• Starbucks (3.2 miles)
• Dutch Bros Coffee (3.3 miles)
• Alfred's Cafe (4.1 miles)
• Panera Bread (4.5 miles)
• Dutch Bros Coffee (4.5 miles)
• Starbucks (4.6 miles)
• Panera Bread (4.7 miles)

Physicians

• Baby Catchers and Beyond (3.6 miles)
• Oussama Moussan, MD (3.9 miles)
• Cascade Eye & Skin Centers (3.9 miles)
• Puyallup Endoscopy Center (3.9 miles)
• Evergreen Children's Clinic (3.9 miles)
• Pediatrician Specialty Practices (3.9 miles)
• Michael W. Rausch, MD (3.9 miles)

Hospitals

• Multicare Health System (3.6 miles)
• Multicare Medical Center (3.9 miles)

Parks

• Bradley Lake Park (4.7 miles)
• Sheridan Park (4.8 miles)

Theaters

• Grand Cinema (5.5 miles)