A & B Homecare & Staffing Inc

Pros

• A&B Homecare was professional and caring in providing staff to care for the client's aunt.
• The experience level of the caretakers from A&B Homecare seems good.
• Quick staffing was appreciated by the clients.
• The care manager, Ilene, tried her best to provide good service.
• Flexibility in scheduling was a positive aspect of A&B Homecare's services.

Cons

• The caregivers from A&B Homecare were grossly incompetent and failed to show up for scheduled shifts.
• Promised staffing was not kept, leading to a lack of caregivers when needed.
• Non-English speaking individuals were unable to follow simple directions and repeatedly lied when questioned about issues.
• The company's excuse of not having the client's phone number while calling to inform about a no-show caregiver was seen as incredibly stupid.
• The absence of accountability and constant excuses from the supervisors at A&B Homecare was disappointing.
• One of the caregivers from A&B Homecare dropped a 95-year-old grandmother, resulting in broken ribs.
• Communication with caregivers was hindered due to their thick accents, creating a language barrier issue.
• Caregivers struggled with basic instructions, such as locking doors correctly.
• Despite effort from the care manager, Ilene, there were limitations in providing satisfactory care services by A&B Homecare.
• Several caretakers had heavy accents, making communication difficult and confusing at times during caregiving.

Review

A&B Homecare, a caregiving service provider, has received mixed reviews from customers. While some have praised their professionalism and care, others have expressed dissatisfaction with their services. One recurring issue is the incompetence of caregivers who fail to show up for appointments or struggle to follow simple instructions. This inconsistency in staffing has left clients feeling frustrated and let down. Additionally, the language barrier posed by non-English speaking caregivers has further hindered effective communication, leading to misunderstandings and difficulties in providing adequate care.

One exasperated client shared an incident where A&B Homecare called to inform them that they did not have the client's phone number when the intended purpose was to explain why a caregiver had failed to appear. This lack of attention to detail astounded the client, prompting them to question the competence of the company's staff. When they requested to speak to a supervisor about these issues, they were informed that all employees were supervisors, suggesting a lack of accountability within the organization.

On the other hand, another customer found A&B Homecare to be helpful and supportive in caring for their aunt. They specifically commended the professionalism and compassion displayed by the staff members. These positive attributes suggest that while there may be inconsistencies within the company as a whole, individual caregivers can still provide quality care.

Unfortunately, not all experiences have been positive. One reviewer highlighted a distressing incident involving their elderly grandmother being dropped by one of A&B Homecare's caregivers. The accident resulted in four broken ribs for their 95-year-old relative. The reviewer also mentioned that communication difficulties due to heavy accents made it challenging for caregivers to understand basic instructions such as locking doors properly.

Although some reviews mention scattered administration and communication challenges due to language barriers, there are indications of experienced caregivers who demonstrate flexibility in adjusting their schedules according to clients' needs. Compensation for caregivers appears standard, but no additional incentives are mentioned.

In conclusion, A&B Homecare has garnered a mix of praise and criticism from its customers. While some individuals have been satisfied with the professionalism and care provided, others have faced significant issues. Inconsistent staffing, language barriers, and difficulties in following instructions have been recurring problems faced by clients. The company's customer service also appears to be lacking, as evidenced by the dismissive response received when requesting to speak with supervisors. It is important to consider these varying experiences when choosing a caregiving service provider.

Pharmacies

• Walgreens (0.1 miles)
• Bartell Drugs (0.6 miles)
• Rite Aid (1.2 miles)
• Good Neighbor Pharmacy (1.2 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.6 miles)
• Pharmacy Compounding Solutions (1.8 miles)

Physicians

• Eye MDs of Puget Sound (0.8 miles)
• Carol Milgard Breast Center - Tacoma, WA (0.8 miles)
• Tacoma Oral Surgery & Implants (0.9 miles)
• Northwest Family & Spinal Clinic (1 miles)
• Cedar Medical Center (1.4 miles)
• Kelly Christina Md (1.4 miles)
• Mt Rainier Surgical Associates (1.4 miles)

Hospitals

• MultiCare (1.1 miles)
• MultiCare Regional Cancer Center - Tacoma (2.1 miles)
• Group Health Cooperative (2.1 miles)

Restaurants

• Peaks and Pints (1.2 miles)
• Dirty Oscar's Annex (1.4 miles)
• Ale House Pub & Eatery (1.7 miles)
• Frisko Freeze (2 miles)
• McDonald's (2.4 miles)
• McDonald's (2.5 miles)
• The Beach Tavern At Titlow (2.7 miles)

Parks

• Kandle Park (1.2 miles)
• Sheridan Park (2.4 miles)
• Titlow Park (2.6 miles)
• Dune Peninsula at Point Defiance Park (3.3 miles)
• Point Defiance Park (3.6 miles)
• Conservation Park (4 miles)
• Five Mile Drive (4.1 miles)

Cafes

• Starbucks (1.3 miles)
• Starbucks (2.5 miles)
• Starbucks (2.9 miles)
• Panera Bread (3.1 miles)
• Alfred's Cafe (3.3 miles)
• Panera Bread (5 miles)

Places of Worship

• Christ Episcopal Church (2 miles)
• Bethlehem Baptist Church (5.1 miles)

Theaters

• Grand Cinema (2.5 miles)