Family First Senior Care Inc. in Spokane Valley, WA

Pros

• They are a great place to work, with fair pay and strong professionalism.
• They are very helpful and resourceful, and willing to help others.
• Everyone who works there is super nice and helpful.
• The main office promotes client independence and highly values caregivers and clients.
• The caregivers are compassionate, attentive, and dependable.
• The staff are remarkable, friendly, and supportive.
• They provide exceptional care that improves the quality of life for clients.
• The team is dedicated, professional, and goes above and beyond for patients.
• The company is family-focused and ethical, with a culture of care.
• Office staff are wonderful to speak with and consistently helpful.

Cons

• They have horrible office communication and never answer the phone.
• They cannot provide clear scheduling or timing information.
• Management is rude and does not take issues seriously.
• They cannot be trusted to care for elderly relatives and neglect patients from the start.
• All staff care about is money.
• The Spokane location is poorly run, with last-minute schedule changes and a lack of transparency.
• They mistreat caregivers, leading to neglect and unprofessionalism toward clients.
• They lie to clients and do not actually call them, leaving clients without care.
• There have been theft incidents by staff and the company denied liability.
• They fail to communicate about cancellations or replacements; clients and caregivers are not informed.

Review

This Spokane Valley home-care option is best suited for families that value intimate, person-centered in-home support where caregivers build real relationships with clients and where independence is supported by hands-on, compassionate help. When care teams are stable, the daily experience can feel like a trusted extension of family, with aides who are punctual, attentive, and emotionally anchored to the person receiving care. It works best for clients who thrive on consistent, hands-on assistance for daily living tasks, companionship, and practical support, and who can tolerate some fluctuations in scheduling or office communication as long as the direct care remains strong. It is not the right fit for families that require flawless scheduling, pristine, always-on office responsiveness, or unwavering certainty that every shift will be covered without notice.

Those considering alternatives should note that the most significant red flags in the record arise from office and scheduling reliability rather than caregiver warmth alone. If a nonnegotiable requirement is a transparent, highly predictable schedule with rapid, informative communication from the office, other providers may deliver more consistent results. Several reviews describe last-minute caregiver changes, delayed callbacks, and occasionally rude or evasive office interactions. For families with tight calendars, complex medical needs, or high sensitivity to operational misfires, the risk of gaps in care and miscommunication can outweigh the strongest caregiver performances on the ground. In short, the care quality can be excellent, but the administrative backbone varies by location and personnel, and that matters.

The primary positives - caregiver dedication, warmth, and practical competence - often offset the downsides when the right people are in place. Reviews repeatedly highlight caregivers who are punctual, capable, and genuinely invested in clients' well-being, with anecdotes of staff who go beyond the call to help with routines, mobility, and daily living. The culture described by many families emphasizes respect, independence, and a true sense of "family first," which translates into meaningful respite for anxious relatives and a steadier daily routine for clients. When those attributes align, the benefit of having trusted aides can be substantial, and the relief of predictable, compassionate care becomes the anchor of the relationship.

But the downsides are not trivial. The most persistent concerns center on communication and scheduling: difficulty reaching the office, frequent changes to who is providing care, and delays in return calls during emergent moments. There are also pointed warnings about rude interactions from some office staff and, in a few accounts, seriously harmful incidents associated with personnel, including theft claims. Experience appears highly cyclical: certain branches or managers are praised for their responsiveness and professionalism, while others provoke frustration and anxiety due to inconsistent administration. The variability underscores a critical reality: caregiver quality may be high, yet the administrative experience can strongly color overall satisfaction.

To maximize value, families should insist on concrete, written arrangements up front: a dedicated care manager or point person, a stable roster of caregivers with predictable schedules, and a clear escalation path for missed communications. Request a formal care plan with daily timelines, a weekly update cadence, and guaranteed notification if a caregiver is reassigned. Ask for references from other local clients, and if possible, arrange a short trial period to test scheduling reliability and office responsiveness. Sit down with the administrator to map preferred communication methods, response times, and a contingency plan for emergencies, and ensure those expectations are reflected in the service agreement.

Bottom line: this community can be an outstanding choice for families that prize compassionate, capable hands-on care and are willing to monitor and manage a client-first care dynamic within an office framework that may occasionally lag. It is less ideal for households where flawless scheduling and on-the-spot communication from a centralized office are non-negotiable. For those who prioritize caregiver continuity and a culture of respect, the favorable caregiver testimonials and the sense of "family first" can deliver substantial peace of mind. If reliability and transparent, proactive administration are non-negotiable, it is wise to compare other Spokane Valley options or seek a branch with a proven track record of steady scheduling and clear communication, and consider an assisted-living pathway if 24/7 supervision and guaranteed coverage are required.

This part of Spokane Valley, Washington, offers a variety of amenities and services that cater to seniors. With multiple physician offices, pharmacies, and hospitals within close proximity, residents have access to quality healthcare options. The area also features a range of cafes and restaurants for socializing and dining out. Places of worship provide spiritual support, while parks offer opportunities for outdoor recreation and relaxation. Transportation centers make it easy to get around the city, and a nearby theater provides entertainment options. Overall, this neighborhood provides a convenient and supportive environment for seniors looking to settle in Spokane Valley.

Physicians

• Restylyne (0.3 miles)
• Providence Physicians Services Co. (0.3 miles)
• Spokane Oral Surgery (1.9 miles)
• Freedom Health Group (2.1 miles)
• Aspen Sleep Centers (2.2 miles)
• MultiCare Rockwood Clinic Digestive Health Center - Spokane Valley (2.2 miles)
• MultiCare Rockwood Radiation Therapy and PET/CT Services (2.2 miles)

Cafes

• Dutch Bros Coffee (0.4 miles)
• Higher Ground Espresso (1 miles)
• Dutch Bros Coffee (2.1 miles)
• Daily Habit (2.2 miles)
• Starbucks (2.5 miles)
• Fueled Coffee Company (2.6 miles)
• Whistle Stop Coffee Shop (4.7 miles)

Restaurants

• Arby's (0.9 miles)
• Wendy's (1 miles)
• Senor Froggy Mexican Foods (1 miles)
• McDonald's (1 miles)
• McDonald's (1.1 miles)
• Taco Bell (1.1 miles)
• Millwood Brewing Compa (1.6 miles)

Places of Worship

• Victory Faith Fellowship (1 miles)
• Holy Trinity Lutheran Church (2.9 miles)
• Journey Church (3 miles)

Transportation

• STA Pence-Cole Valley Transit Center (1.1 miles)
• Mirabeau Park & Ride (2.7 miles)

Pharmacies

• Yoke's Fresh Markets (1.2 miles)
• Albertsons Pharmacy (1.3 miles)
• Halpin's Pharmacy & Treasure Room (1.5 miles)
• Rite Aid (2.1 miles)
• Walgreens (2.1 miles)
• Chas-Valley Pharmacy (2.2 miles)
• Walmart Pharmacy (2.5 miles)

Hospitals

• Valley Hospital (2.3 miles)
• Providence Holy Family Hospital (4.8 miles)
• Spokane Kidney Center (5.6 miles)

Parks

• Brown's Park (3.1 miles)
• Mirabeau Park (3.1 miles)

Theaters

• Regal Spokane Valley (3.6 miles)