Family First Senior Care Inc.

Pros

• Family Resource stands out for its strong support system, respectful environment, and dedication to quality care for both clients and caregivers.
• The company is praised for fair pay, flexibility, and professionalism, with caregivers described as helpful and resourceful.
• Caregivers are consistently described as compassionate, reliable, and able to build rapport with clients.
• Clients report exceptional, warm, and personalized in-home care that improves their loved ones' quality of life.
• Jazzmine Landsiedel is highlighted for proactive communication, compassion, and dependable follow-through in coordinating care.

Cons

• The office communication is horrible; they never answer the phone and can't provide scheduling information.
• Management is rude and does not take concerns seriously, making clients distrust the care they receive.
• They neglect patients and don't provide proper care from the start.
• The claim of frequent client contact is false; staff allegedly care only about money.
• The main office's communication is consistently challenging, with long delays in returning urgent calls (e.g., 45 minutes).
• Scheduling is unreliable; clients and caregivers are not informed about cancellations or changes until the next day.
• Some office staff are rude, and the Spokane location is poorly run with last-minute schedule changes and caregiver mistreatment.

Review

Across the many reviews, Family Resource Home Care is painted with a broad spectrum of experiences. Some clients and families speak with warmth about the care they receive, the compassion of individual caregivers, and the way the company can feel like a reliable support system during challenging times. Others, however, describe consistently troubling gaps in communication, management conduct, and reliability that leave families anxious about the level of care their loved ones receive. Taken together, the impressions are deeply mixed and often location- or person-dependent, with a number of highly specific grievances threaded through the overall narrative.

On the negative side, a common thread is frustration with office communication and responsiveness. Several reviewers complain that calls go unanswered, voicemails go unreturned for long stretches, and updates about schedules or client cancellations arrive late or not at all. Some describe the experience as a pattern: questions about timing or changes in care are met with silence or uncertainty from the office, leaving clients and caregivers in limbo. There are even stark accusations that certain staff members speak rudely or fail to treat clients with appropriate seriousness, which feeds a broader worry about whether management truly prioritizes patient well-being.

Scheduling and caregiver changes emerge as particularly painful issues in many of these accounts. Reviewers report last-minute caregiver replacements, cancellations, and last-minute schedule shifts that happen without proper notice, sometimes until the day of care or the next day. In at least one Spokane-area review, the criticism reaches a peak: not only are schedules subject to frequent changes, but the review also targets specific branch leadership as part of a broader claim that the location is poorly run and that the cycle of mismanagement starts at the top. The recurrent theme is that even when clients are trying to plan around care, communication fails to keep them informed, leading to a sense that the service is transactional rather than truly supportive.

Amid the criticism, there are equally vocal testimonials about positive experiences. A number of reviewers praise the care teams for being kind, respectful, and genuinely devoted to their clients. They highlight caregivers who are punctual, dependable, and capable of forming meaningful relationships with clients, sometimes describing perfect client-caregiver matches and noting how the caregivers' attentiveness eases daily routines and promotes independence for the person receiving care. Jazzmine Landsiedel is singled out by several reviewers for exemplary communication, honesty, and reliability. Pairs of caregivers named by clients - such as Ashley Gray and Brandon Hutchinson - are celebrated for their reliability, professionalism, and the compassionate, hands-on support they provide. For many, the caregivers themselves are the bright spot, delivering warmth and practical help that makes a tangible difference in daily life.

A notable point of tension in the reviews is the contrast between what some staff and leadership aim to promote publicly and what many clients experience on the ground. While the company is described as having a strong mission to support both clients and staff, with a culture that values independence, respect, and quality care, a significant subset of reviewers insists that this ethos does not consistently translate into day-to-day practice. High praise for compassionate caregivers sits alongside harsh criticisms of the office environment and the responsiveness of management. The discrepancy between positive caregiver-reported experiences and negative client-facing communication creates a complicated picture of a company that can be excellent for some and deeply frustrating for others.

Location and individual staff seem to be a major factor in the variance. Some of the strongest complaints come from specific branches, where reviewers describe rude behavior from certain office staff and even call for the removal of named managers. Conversely, other branches or individual staff members earn high praise for their competence, honesty, and the ability to set appropriate boundaries while keeping clients well-informed. This split suggests that families' experiences may hinge more on which team is assigned to them than on a uniform, system-wide quality.

In the end, the reviews present a company with two very different identities. On the one hand, Family Resource Home Care is lauded by many clients and families for compassionate, skilled caregivers, supportive relationships, and a sense of reassurance in difficult moments. On the other hand, there is a substantial and recurring voice of concern about communication breakdowns, scheduling instability, and management conduct that undermines trust and reliability. Readers are left with a clear sense that outcomes depend heavily on location, particular staff members, and the dynamics of the caregiving team assigned to them. If you're considering Family Resource Home Care, it would be wise to probe current local experiences, ask about caregiver rotation and scheduling practices, and request clear, committed communication expectations from the office before making a decision.

This part of Spokane Valley, Washington, offers a variety of amenities and services that cater to seniors. With multiple physician offices, pharmacies, and hospitals within close proximity, residents have access to quality healthcare options. The area also features a range of cafes and restaurants for socializing and dining out. Places of worship provide spiritual support, while parks offer opportunities for outdoor recreation and relaxation. Transportation centers make it easy to get around the city, and a nearby theater provides entertainment options. Overall, this neighborhood provides a convenient and supportive environment for seniors looking to settle in Spokane Valley.

Physicians

• Restylyne (0.3 miles)
• Providence Physicians Services Co. (0.3 miles)
• Spokane Oral Surgery (1.9 miles)
• Freedom Health Group (2.1 miles)
• Aspen Sleep Centers (2.2 miles)
• MultiCare Rockwood Clinic Digestive Health Center - Spokane Valley (2.2 miles)
• MultiCare Rockwood Radiation Therapy and PET/CT Services (2.2 miles)

Cafes

• Dutch Bros Coffee (0.4 miles)
• Higher Ground Espresso (1 miles)
• Dutch Bros Coffee (2.1 miles)
• Daily Habit (2.2 miles)
• Starbucks (2.5 miles)
• Fueled Coffee Company (2.6 miles)
• Whistle Stop Coffee Shop (4.7 miles)

Restaurants

• Arby's (0.9 miles)
• Wendy's (1 miles)
• Senor Froggy Mexican Foods (1 miles)
• McDonald's (1 miles)
• McDonald's (1.1 miles)
• Taco Bell (1.1 miles)
• Millwood Brewing Compa (1.6 miles)

Places of Worship

• Victory Faith Fellowship (1 miles)
• Holy Trinity Lutheran Church (2.9 miles)
• Journey Church (3 miles)

Transportation

• STA Pence-Cole Valley Transit Center (1.1 miles)
• Mirabeau Park & Ride (2.7 miles)

Pharmacies

• Yoke's Fresh Markets (1.2 miles)
• Albertsons Pharmacy (1.3 miles)
• Halpin's Pharmacy & Treasure Room (1.5 miles)
• Rite Aid (2.1 miles)
• Walgreens (2.1 miles)
• Chas-Valley Pharmacy (2.2 miles)
• Walmart Pharmacy (2.5 miles)

Hospitals

• Valley Hospital (2.3 miles)
• Providence Holy Family Hospital (4.8 miles)
• Spokane Kidney Center (5.6 miles)

Parks

• Brown's Park (3.1 miles)
• Mirabeau Park (3.1 miles)

Theaters

• Regal Spokane Valley (3.6 miles)