Family First Senior Care Inc. in Spokane Valley, WA

Pros

• Kristen is super sweet and takes pride in her work.
• Kristen H. is appreciated as a caregiver and gets along great with her clients.
• The Airway Heights company is described as the best company to work for, with a supportive, helpful office staff.
• Family Resource Home Care is an amazing place to work where everyone treats each other like family and training is enjoyable.
• The pay is very fair and the company promotes communication and professionalism.
• The staff are very helpful and resourceful, always willing to assist others.
• Everyone who works there is super nice and helpful.
• The caregiving team is caring and dedicated, making clients feel supported and valued.
• Jazzmine Landsiedel is instrumental in meeting clients' needs, keeps promises, and is responsive.
• Ashley Gray and Brandon Hutchinson are punctual, dependable, and energetic caregivers.
• The care provided to clients is outstanding and goes above expectations.
• The staff are amazing, friendly, and highly recommended to others.

Cons

• They are the worst with communication.
• They have provided mostly stressful and inadequate help.
• The company rarely provides full hours each week.
• Caregivers frequently call out sick or leave early.
• The fill-in caregivers are often better than the regularly assigned ones.
• Concerns have repeatedly been ignored by the company.
• The lack of regular hours could result in nursing home placement.
• Office communication is horrible; they never answer the phone.
• Management doesn't take things seriously and is very rude.
• They neglect patients and don't provide proper care from the start.
• This company is a disgrace to the caregiving industry.
• The first caregiver stole a laptop and quit without informing.

Review

This community is best suited for families that want deeply personal, in-home care delivered by caring, relationship-focused caregivers, and who can tolerate occasional scheduling variability in exchange for strong day-to-day support. When a stable caregiver is matched well with a client, the care feels cohesive, compassionate, and highly responsive to daily routines and preferences. It works best for clients who prize continuity and a sense of “family” in their care team, and for families willing to engage actively with the agency to lock in preferred caregivers and proactive communication. Those who cannot tolerate last-minute caregiver changes or gaps in communication should consider alternatives. The Spokane Valley location has produced many excellent caregiver stories, but the experience hinges on the office’s ability to keep the schedule predictable and the team aligned with the client’s needs.

On the plus side, the strongest benefit is the caliber of individual caregivers when a good fit is established. Reviewers consistently highlight caregivers who are punctual, energetic, thoughtful, and willing to go the extra mile to meet daily needs, whether it’s assistance with mobility, meal preparation, or social engagement. Specific caregivers emerge as standouts who establish trust, communicate proactively, and anticipate tasks before they’re requested. In several accounts, clients credit the care teams for real improvements in daily quality of life, with families expressing relief and gratitude for dependable, respectful support that respects the client’s routines and dignity. The agency’s emphasis on training and a client-centered approach also comes through in the praise for caregivers who balance independence with practical assistance, underscoring a culture that values both client well-being and caregiver development.

Yet the bottom line cannot ignore the recurring, disruptive issue: communication. A substantial thread across reviews is that office responsiveness and schedule transparency are inconsistent at times, with caregivers sometimes arriving unannounced or schedules shifting without clear notice. Families report long holds, missed calls, and last-minute changes that leave clients anxious and care gaps unaddressed. In a few extreme cases, there are allegations of mismanagement, unprofessional behavior in the office, and even theft by a caregiver, which understandably erode trust. These contrarian experiences highlight a systemic risk: when the scheduling and communications backbone falters, even excellent individual caregivers cannot compensate for lapses in reliability and clarity.

The key question becomes whether the pros can offset the cons in a real-world care plan. For clients who can lock in a preferred caregiver and maintain a direct line of communication with a dedicated coordinator, the positives, repeatable, compassionate care; caregivers who know the client’s history; and a focus on independence, can dominate a day-to-day experience. In those configurations, families describe a reliable, emotionally supportive environment where the client looks forward to visits and progress is measurable. However, for new clients or those with high medical complexity requiring precise hours and uninterrupted coverage, the risk of inconsistent communication and last-minute changes may overshadow the advantages. In short, the care quality can be outstanding, but only with disciplined scheduling, thorough expectations, and vigilant oversight.

For families weighing alternatives, this agency’s mixed track record suggests a cautious, proactive approach. If guaranteed hours, predictable scheduling, and consistently responsive office support are non-negotiable, it makes sense to compare with other providers or consider a different branch with a stronger reputation for reliability. The presence of heartfelt testimonials about exceptional caregivers should not obscure red flags raised by complaints about communication and management. Potential clients should demand concrete commitments: a named care coordinator, guaranteed hours, a written schedule with advance notices, and a clear process for addressing concerns or caregiver changes. References should be checked, and any prior incidents of theft or misconduct require thorough background verification and explicit accountability measures before approval of service.

Ultimately, the right fit depends on the family’s tolerance for variability and their ability to actively manage the care relationship. This agency can deliver remarkable, person-centered care when the caregiver is stable and the office team communicates consistently. The most successful arrangements recruit a trusted caregiver as the anchor, insist on a single point of contact, and implement a tight, transparent schedule with regular progress updates. For families who crave flawless reliability and predictable, almost turnkey scheduling, alternatives may offer greater peace of mind. For those willing to invest the effort to secure stable relationships and hold the agency accountable, this provider can be a genuinely excellent partner in maintaining independence, dignity, and daily comfort at home.

This part of Spokane Valley, Washington, offers a variety of amenities and services that cater to seniors. With multiple physician offices, pharmacies, and hospitals within close proximity, residents have access to quality healthcare options. The area also features a range of cafes and restaurants for socializing and dining out. Places of worship provide spiritual support, while parks offer opportunities for outdoor recreation and relaxation. Transportation centers make it easy to get around the city, and a nearby theater provides entertainment options. Overall, this neighborhood provides a convenient and supportive environment for seniors looking to settle in Spokane Valley.

Physicians

• Restylyne (0.3 miles)
• Providence Physicians Services Co. (0.3 miles)
• Spokane Oral Surgery (1.9 miles)
• Freedom Health Group (2.1 miles)
• Aspen Sleep Centers (2.2 miles)
• MultiCare Rockwood Clinic Digestive Health Center - Spokane Valley (2.2 miles)
• MultiCare Rockwood Radiation Therapy and PET/CT Services (2.2 miles)

Cafes

• Dutch Bros Coffee (0.4 miles)
• Higher Ground Espresso (1 miles)
• Dutch Bros Coffee (2.1 miles)
• Daily Habit (2.2 miles)
• Starbucks (2.5 miles)
• Fueled Coffee Company (2.6 miles)
• Whistle Stop Coffee Shop (4.7 miles)

Restaurants

• Arby's (0.9 miles)
• Wendy's (1 miles)
• Senor Froggy Mexican Foods (1 miles)
• McDonald's (1 miles)
• McDonald's (1.1 miles)
• Taco Bell (1.1 miles)
• Millwood Brewing Compa (1.6 miles)

Places of Worship

• Victory Faith Fellowship (1 miles)
• Holy Trinity Lutheran Church (2.9 miles)
• Journey Church (3 miles)

Transportation

• STA Pence-Cole Valley Transit Center (1.1 miles)
• Mirabeau Park & Ride (2.7 miles)

Pharmacies

• Yoke's Fresh Markets (1.2 miles)
• Albertsons Pharmacy (1.3 miles)
• Halpin's Pharmacy & Treasure Room (1.5 miles)
• Rite Aid (2.1 miles)
• Walgreens (2.1 miles)
• Chas-Valley Pharmacy (2.2 miles)
• Walmart Pharmacy (2.5 miles)

Hospitals

• Valley Hospital (2.3 miles)
• Providence Holy Family Hospital (4.8 miles)
• Spokane Kidney Center (5.6 miles)

Parks

• Brown's Park (3.1 miles)
• Mirabeau Park (3.1 miles)

Theaters

• Regal Spokane Valley (3.6 miles)