SYNERGY HomeCare Olympia

Pros

• They go above and beyond in every way, delivering attentive, compassionate, reliable care.
• They provide strong support to caregivers, which improves the overall quality of care.
• They maintain clear, open communication with clients, families, and caregivers, giving peace of mind.
• Brad is personable and caring, contributing to a supportive team.
• Danielle is upbeat, positive, and adept at managing changes.
• The caregivers are knowledgeable, respectful, and dependable.
• The office staff and caregivers are awesome, helpful, and responsive.
• They assist with paperwork, LTC insurance, and matching the right caregivers, making the process smoother.
• They consistently go above and beyond for families, especially during transitions and hospital discharges.
• They provide timely pickups and safe, reliable transportation.

Cons

• The reviewer is deeply disappointed in Synergy HomeCare, citing dishonesty and mismanagement by the office staff.
• They claim the company lied about the caregiver's availability and could not secure additional coverage.
• They state the company blocked the caregiver from signing into the system and falsely claimed the customer canceled the shift.
• They report the general manager failed to contact the caregiver and fired her the morning she attempted to resign.
• They describe Synergy's actions as a complete lack of integrity, accountability, and respect for clients and caregivers.
• They characterize the promises as lip service and say the care and communication were not reliable or honest, and they will not recommend the service.

Review

Synergy HomeCare of Olympia is described by many families as a company that truly puts people first. Across a spectrum of experiences, the common thread is a deep commitment to understanding each client's unique needs and delivering care with kindness, competence, and a steady, reliable presence. Reviewers repeatedly emphasize that the team takes the time to learn about the person behind the needs - habits, routines, and personal preferences - and then tailors the care plan accordingly. The result, according to families, is not only attentive caregiving but also a level of compassion and reliability that provides real reassurance to loved ones and their supporters.

The quality of care is a theme that runs through most of the narratives. Many reviewers highlight the caregivers' thoroughness, respect, and professionalism, noting that the staff is knowledgeable and capable of handling varied situations. Clients and families describe caregivers who are attentive to daily needs, who can assist with everyday activities, and who remain calm and patient in challenging moments. The staff's willingness to go the extra mile - whether it's managing complex care tasks, coordinating with healthcare providers, or handling insurance paperwork - consistently comes through as a hallmark of the service. Several families specifically commend the caregivers' ability to adapt as a client's conditions change, underscoring the team's flexibility and ongoing commitment to quality care.

Equally important in the testimonials is the emphasis on communication and teamwork. Families report that Synergy keeps everyone connected - clients, relatives, and caregivers alike - and explains plans and changes clearly. This open communication is described as a major source of peace of mind, reducing stress when plans shift due to health needs or hospital discharges. The office staff are often singled out for their role in this process; reviewers mention a culture of collaboration and responsiveness, where ideas and concerns are heard and addressed. Names that appear repeatedly - Brad, Danielle, Simira - are associated with a friendly, solution-focused approach that helps coordinate care across shifts and through evolving circumstances. One reviewer even notes the importance of good "phone etiquette" and straightforward information, which reflects a broader pattern of professional and thoughtful office operation.

There is strong praise for the ongoing relationship with Synergy in multiple life stages. Several accounts describe long-term engagements that have spanned years, with families thanking the team for their consistency through hospital stays, relocations, and changes in care needs. In one enduring testimonial, a reviewer recalls the company's involvement since 2015, appreciating the care during a spouse's passing and during ongoing personal care needs thereafter. The sentiment here is not only about moment-to-moment care but about a dependable partnership that stands by families through transitions, with caregivers who are described as "very knowledgeable and respectful" and an office led by a personable, caring manager. The sense of gratitude in these stories is palpable, with families expressing confidence that their loved ones are in capable hands.

However, not every experience is uniformly positive, and one review presents a substantive critique of office conduct and integrity. The reviewer describes a troubling sequence of miscommunication and perceived dishonesty surrounding caregiver availability and scheduling shifts. According to the account, the caregiver did not have overnight availability, but was asked to work emergency overnights, which created confusion about hours and coverage. The office allegedly provided conflicting information - claiming the caregiver was unavailable while also keeping her hours blocked in the system - and ultimately fired the caregiver shortly after she attempted to resign. The reviewer attributes this to mismanagement and deception, asserting that the general manager did not fully verify the caregiver's side of the story and that promises to support the client and caregiver fell short. This experience led the reviewer to withdraw support for Synergy, citing a lack of integrity and accountability, and expressing a firm stance against recommending the company to others. This account stands in contrast to the broader pattern of praise and serves as a sobering reminder that experiences with any service provider can vary significantly in practice.

In the midst of mixed experiences, several narratives underscore the broader impact Synergy has had on families. One reviewer describes a mother who became a client after a major medical event and notes that, over three years, the Synergy team consistently delivered the help needed as the mother's condition fluctuated. The same account praises specific staff members - Brad as the office manager and Danielle for keeping things positive and responsive - while also acknowledging the team's ability to adapt to changing circumstances. Other families recount gratitude for the company's comprehensive support beyond direct caregiving, including assistance with paperwork and navigating long-term care insurance, which helped them secure appropriate caregivers and maintain stability during difficult times. The overarching message is that many families view Synergy as a caring, capable partner, one that excels at staying engaged, coordinating care, and ensuring that someone is looking out for their loved ones.

Finally, there is recognition of the broader value Synergy brings to the community, especially in complex care journeys and discharge planning. A reviewer who works as a hospital discharge planner highlights the team's proactive and collaborative approach, praising their ability to coordinate directly with hospitals, arrange timely in-home support, and adjust plans as needs arise. The reviewer notes that Synergy has demonstrated strong oversight to prevent gaps in care - even when caregivers face personal emergencies - and consistently delivers dependable, compassionate service. There is also appreciation for the potential expansion of Synergy's influence into Medicaid networks, with a wish that the company could be a Medicaid provider, which would broaden access to the same level of care and reliability.

Across these varied experiences, the prevailing portrait of Synergy HomeCare of Olympia is of a company that many families rely on for compassionate, professional care delivered with strong communication and a clear commitment to meeting each client's evolving needs. The stories celebrate caregivers who are patient, capable, and respectful, and an office team that strives to keep plans aligned and families informed. At the same time, the exception noted by one reviewer serves as an important reminder that integrity and transparent, honest communication are essential in caregiving relationships. Taken together, the reviews depict a provider that is widely valued for its positive impact on daily living, its support for families and caregivers, and its capacity to adapt to changing health journeys - even as it invites ongoing attention to how it handles complex situations and ensures accountability.

This part of Olympia, Washington offers a convenient and accessible location for senior living. With multiple physicians and pharmacies within close proximity, residents have easy access to medical care and medications. There are also a variety of restaurants and cafes nearby, providing options for dining out or grabbing a quick bite to eat. The presence of parks offers opportunities for outdoor recreation and relaxation. Additionally, the MultiCare Capital Medical Center is located nearby for any emergency medical needs. Places of worship are also within a short distance, catering to spiritual needs. The Olympia Transit Center provides transportation options for getting around the area. Overall, this neighborhood provides a well-rounded environment with amenities that cater to the needs of seniors looking to settle in the area.

Physicians

• South Sound Family & Sports Medicine (0 miles)
• Abundant Health Center (0.1 miles)
• Apogee Healthcare Pro (0.2 miles)
• Capital Diabetes and Weight Loss Center (0.5 miles)
• Olympia Multi-Specialty Clinic (0.6 miles)
• Heritage Family Medicine (0.7 miles)
• Vista Oncology (0.7 miles)

Pharmacies

• Rite Aid (0.2 miles)
• Safeway Food & Drug (0.2 miles)
• West Olympia Pharmacy (0.5 miles)
• Walgreens (0.9 miles)
• Urban Medicinals (1.7 miles)
• National Assn-Chain Drug Store (2.1 miles)
• Randy's Compounding Pharmacy (3 miles)

Restaurants

• Emperor's Palace (0.2 miles)
• Burger King (0.2 miles)
• McDonald's (0.2 miles)
• Arby's (0.2 miles)
• Olive Garden (0.6 miles)
• Taco Bell (0.7 miles)
• Five Guys Burgers & Fries (0.7 miles)

Cafes

• Starbucks (0.2 miles)
• Starbucks (0.2 miles)
• Panera Bread (0.6 miles)
• Olympia Coffee Roasting Co. (0.7 miles)
• Starbucks (0.8 miles)
• Budd Bay Cafe (1.6 miles)
• Olympia Coffee Roasting Co. (2 miles)

Parks

• Yauger Park (0.3 miles)
• Decatur Woods Park (0.9 miles)
• Marathon Park (1.3 miles)
• Heritage Park (1.6 miles)
• Percival Landing Park (1.8 miles)
• Priest Point Park (2.4 miles)
• Tumwater Falls Park (2.7 miles)

Hospitals

• MultiCare Capital Medical Center (0.7 miles)

Places of Worship

• Westwood Baptist Church (1.1 miles)
• Woodard Lane Cohousing (1.1 miles)
• Olympia Unitarian Universalist Congregation (1.3 miles)
• Light And Life Bible Church (3 miles)

Transportation

• Olympia Transit Center (1.8 miles)