Puget Sound Healthcare Center

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  • Interior

    A kitchen setting with various children's toys scattered on the table.

  • Decor

    A cozy living room with a fireplace, comfortable seating, and elegant decor.

  • Living Room

    A cozy living room with elegant furniture, decorative mirrors, a chandelier, and framed artwork.

  • Building

    A residential building with well-maintained landscaping and greenery.

  • Bedroom

    A room with a bed and a kitchen area, featuring wooden furniture and a dining table.

  • Trees

    A peaceful garden patio featuring outdoor seating with an umbrella, surrounded by lush trees and vibrant flowers.

  • Windows

    A tidy hospital room featuring a bed, chair, side table, and window with curtains.

  • Dining

    An elegantly set dining room with a formal table arrangement and ornate decor.

  • Garden

    A relaxing outdoor patio area with tables, chairs, and umbrellas surrounded by lush greenery.

  • Exercise Equipment

    A physical therapy and rehabilitation room equipped with exercise machines and treatment tables.

  • Healthcare

    A hospital room with two beds and basic medical furniture.

Puget Sound Healthcare Center

4001 Capitol Mall Drive Southwest, Olympia, WA 98502

For more information about senior living options: (844) 490-3973

2.4 from 13 reviews
5 stars
2
4 stars
3
3 stars
0
2 stars
1
1 stars
7

Skilled Nursing Facility

Overall Review

Pros

  • pro The staff at Puget Sound Rehab are praised for their caring and attentive nature, making it easier for residents during difficult times.
  • pro Many visitors appreciate the cleanliness of the facility, describing it as well-maintained and organized.
  • pro Some family members have reported positive experiences with communication from the staff, expressing gratitude for their support during loved ones' stays.
  • pro The therapy team has been highlighted as one of the best, providing effective rehabilitation services to residents.
  • pro A few reviews mention that certain staff members go above and beyond in providing good care and assistance to the residents.
  • pro One individual notes that the facility's accessibility 24/7 is a significant benefit, allowing for flexibility in visiting hours.
  • pro Despite some concerns about food quality, there are mentions of having options based on diet preferences available to residents.

Cons

  • pro The food served at Puget Sound Rehab is often described as inedible and disgusting, leaving residents feeling unsatisfied.
  • pro Several staff members exhibit rude and condescending behavior towards both residents and their families.
  • pro Some residents experience long wait times for assistance after pushing their call buttons, indicating a lack of proper staffing and responsiveness.
  • pro There are reports of poor cleanliness standards, with rooms not being cleaned daily and staff neglecting to address basic hygiene needs.
  • pro Communication regarding discharge instructions is lacking, leaving families confused about next steps after a resident is released.
  • pro The level of care provided by CNAs and therapists is inconsistent, with many residents reporting inadequate attention and support during their stay.
  • pro Concerns over the overall health management of residents are noted, with serious conditions going unnoticed by the assigned medical team.
  • pro Families have experienced disrespectful treatment when raising concerns or asking questions about their loved ones’ care.
  • pro Despite some positive experiences, multiple reviews highlight that overall service quality does not meet expectations for a facility claiming to be five-star rated.

Review

The reviews regarding Puget Sound Rehab present a complex and troubling picture of the facility, with experiences ranging from deeply concerning to surprisingly positive. While some families express gratitude for the care their loved ones received, others reveal alarming deficiencies in service, food quality, and overall respect for residents. This dichotomy highlights significant issues within the institution that warrant attention from potential residents and their families.

One of the most frequently mentioned concerns across various reviews is the quality of food served at Puget Sound Rehab. Multiple reviewers describe the meals as "disgusting" and "inedible," with one incident cited where a patient was given nothing but slices of tomato and onion on bread due to a reported food shortage. For individuals who are confined to a bed or have limited mobility, nutritious and enjoyable meals are crucial not only for recovery but for overall well-being. The culinary shortcomings seem to create an environment where residents feel undervalued; as one reviewer noted, “we take better care of our pets than this facility takes care of the humans that are vulnerable.”

In addition to food criticisms, many testimonials point towards issues with staff attitudes and responsiveness. Complaints about nursing aides being rude or indifferent were common, with one resident sharing that they had waited hours for help after pressing their call button. Such delays can be particularly distressing for those needing immediate assistance—a recurring theme noted by families who felt their loved ones did not receive timely care. The inconsistency in employee attitudes appears to compound feelings of neglect among residents; while some staff members were praised for being attentive and caring, others reportedly displayed unacceptable behavior.

Moreover, several reviews indicate a lack of sufficient staffing across various departments within the facility. One user described an overwhelming sense that there were not enough personnel available to meet residents’ needs efficiently. This staffing shortage often resulted in prolonged waits for basic assistance such as using the restroom or receiving medication—issues that are critical for maintaining dignity in healthcare settings. The frustration expressed by both residents and family members underscores how inadequate staffing not only impacts patient health outcomes but also affects their emotional and psychological well-being.

On the other end of the spectrum, however, some families voiced satisfaction with certain aspects of care at Puget Sound Rehab. Individuals highlighted clean facilities and attributed high marks to specific healthcare workers—particularly housekeepers and some nursing staff—who took extra steps to make residents feel comfortable during challenging times such as lockdown scenarios due to COVID-19. Testimonials indicated appreciation for effective communication between staff and families during periods when visits were restricted.

Despite these positives, systemic issues like poor discharge processes emerged in several reviews; one family noted a disorganized transition out of treatment without proper instructions or consideration for continued care needs post-discharge. Such oversights can leave patients vulnerable upon leaving rehab—a concern underscored by another reviewer whose loved one ended up back in hospital shortly after being discharged from Puget Sound due to complications related directly to inadequate rehabilitation support.

In conclusion, while Puget Sound Rehab has its share of dedicated employees who genuinely seem to care about providing good service levels—and certain improvements over time may offer glimmers of hope—the prevailing sentiment among many reviewers is decidedly negative due largely to poor food quality combined with inconsistent staff interactions along essential operational deficiencies like insufficient staffing levels which ultimately compromise overall patient safety & satisfaction experiences within this facility setting as echoed throughout multiple accounts shared here today . As prospective families consider placing their loved ones into long-term care facilities like these , they should weigh all angles carefully—both positive & negative—to ensure they choose what’s best suited relative towards individual needs expressed against potential future challenges faced down this road ahead .

Features

Housing

  • 108 resident community capacity 108 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Puget Sound Healthcare Center in Olympia, WA is an assisted living community that offers a variety of amenities and care services to its residents. The community prioritizes the comfort and well-being of its residents by providing a range of amenities including a beauty salon, cable or satellite TV, community operated transportation, a computer center, a dining room, a fitness room, fully furnished accommodations, a gaming room, a garden, housekeeping services, kitchenette facilities, move-in coordination assistance, outdoor space for recreation and relaxation, private bathrooms for each resident's privacy and convenience, restaurant-style dining options for delicious meals, a small library for reading enthusiasts, telephone access for communication needs, transportation arrangement (non-medical) to make traveling easier for residents who no longer drive themselves or need assistance with transportation arrangements such as grocery shopping or social outings. Additionally, the community offers transportation to doctors' appointments so residents can easily access their necessary healthcare services. A wellness center is available on-site to promote physical and mental well-being through various programs and activities. Residents can also stay connected with Wi-Fi/high-speed internet access.

In terms of care services provided at Puget Sound Healthcare Center; there is a 24-hour call system in place to ensure that assistance is readily available whenever needed. Trained staff provide 24-hour supervision throughout the facility to ensure the safety and security of all residents. Assistance with activities of daily living such as bathing and dressing is available to support residents with their personal care needs. The staff also offer assistance with transfers to help residents move around safely within the community. Special dietary restrictions are catered for through diabetes diet plans and meal preparation services provided by the facility. Medication management ensures that residents receive their prescribed medications accurately and on time. Mental wellness programs are also offered to support emotional well-being.

Residents at Puget Sound Healthcare Center have the opportunity to engage in various activities designed to enhance their socialization skills and promote an active lifestyle. Concierge services are available to assist residents in planning and organizing their daily activities and schedules. Fitness programs help residents maintain physical strength and well-being. Planned day trips offer opportunities for exploration and new experiences. Resident-run activities allow individuals to take the lead in organizing events that suit their interests and preferences. Scheduled daily activities ensure that there is always something engaging and enjoyable for residents to participate in.

The community's location is also advantageous, with numerous amenities nearby including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, hospitals, and transportation options. This makes it convenient for residents to access essential services or enjoy recreational activities outside of the community.

Overall, Puget Sound Healthcare Center is a comprehensive assisted living community that offers comfortable accommodations, a wide range of amenities to enhance residents' quality of life, personalized care services to meet individual needs, engaging activities to promote socialization and mental well-being, as well as convenient access to nearby amenities for added convenience.

Nearby Places of Interest

Physicians

  • Olympia Orthopaedic Associates (0.1 miles)
  • MultiCare Olympia Family & Internal Medicine (0.1 miles)
  • You're So Vein Aesthetic Center (0.1 miles)
  • Capital Diabetes & Weight Loss Center (0.1 miles)
  • Allergy & Asthma Specialty Service, P.S. (0.1 miles)
  • Northwest Surgical Group (0.1 miles)
  • Olympia Multi-Specialty Clinic (0.3 miles)

Hospitals

  • MultiCare Capital Medical Center (0.1 miles)

Pharmacies

  • West Olympia Pharmacy (0.4 miles)
  • Safeway Food & Drug (0.6 miles)
  • Rite Aid (0.7 miles)
  • Walgreens (0.8 miles)
  • Urban Medicinals (2.4 miles)
  • National Assn-Chain Drug Store (2.5 miles)
  • Walgreens (3.3 miles)

Parks

  • Yauger Park (0.5 miles)
  • Decatur Woods Park (1.3 miles)
  • Marathon Park (1.8 miles)
  • Heritage Park (2.2 miles)
  • Percival Landing Park (2.5 miles)
  • Tumwater Falls Park (2.8 miles)
  • Priest Point Park (3.2 miles)

Cafes

  • Starbucks (0.6 miles)
  • Starbucks (0.7 miles)
  • Starbucks (0.7 miles)
  • Panera Bread (0.9 miles)
  • Olympia Coffee Roasting Co. (1.4 miles)
  • Budd Bay Cafe (2.3 miles)
  • Olympia Coffee Roasting Co. (2.7 miles)

Restaurants

  • Burger King (0.6 miles)
  • Emperor's Palace (0.6 miles)
  • Taco Bell (0.6 miles)
  • Five Guys Burgers & Fries (0.7 miles)
  • McDonald's (0.8 miles)
  • McDonald's (0.9 miles)
  • Olive Garden (0.9 miles)

Places of Worship

  • Westwood Baptist Church (0.7 miles)
  • Woodard Lane Cohousing (1.9 miles)
  • Olympia Unitarian Universalist Congregation (2 miles)
  • Light And Life Bible Church (3.6 miles)

Transportation

  • Olympia Transit Center (2.5 miles)

Frequently Asked Questions

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Skilled Nursing Facility in Nearby Cities

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