Puget Sound Healthcare Center

Pros

• The staff at Puget Sound Rehab are praised for their caring and attentive nature, making it easier for residents during difficult times.
• Many visitors appreciate the cleanliness of the facility, describing it as well-maintained and organized.
• Some family members have reported positive experiences with communication from the staff, expressing gratitude for their support during loved ones' stays.
• The therapy team has been highlighted as one of the best, providing effective rehabilitation services to residents.
• A few reviews mention that certain staff members go above and beyond in providing good care and assistance to the residents.
• One individual notes that the facility's accessibility 24/7 is a significant benefit, allowing for flexibility in visiting hours.
• Despite some concerns about food quality, there are mentions of having options based on diet preferences available to residents.

Cons

• The food served at Puget Sound Rehab is often described as inedible and disgusting, leaving residents feeling unsatisfied.
• Several staff members exhibit rude and condescending behavior towards both residents and their families.
• Some residents experience long wait times for assistance after pushing their call buttons, indicating a lack of proper staffing and responsiveness.
• There are reports of poor cleanliness standards, with rooms not being cleaned daily and staff neglecting to address basic hygiene needs.
• Communication regarding discharge instructions is lacking, leaving families confused about next steps after a resident is released.
• The level of care provided by CNAs and therapists is inconsistent, with many residents reporting inadequate attention and support during their stay.
• Concerns over the overall health management of residents are noted, with serious conditions going unnoticed by the assigned medical team.
• Families have experienced disrespectful treatment when raising concerns or asking questions about their loved ones’ care.
• Despite some positive experiences, multiple reviews highlight that overall service quality does not meet expectations for a facility claiming to be five-star rated.

Review

The reviews regarding Puget Sound Rehab present a complex and troubling picture of the facility, with experiences ranging from deeply concerning to surprisingly positive. While some families express gratitude for the care their loved ones received, others reveal alarming deficiencies in service, food quality, and overall respect for residents. This dichotomy highlights significant issues within the institution that warrant attention from potential residents and their families.

One of the most frequently mentioned concerns across various reviews is the quality of food served at Puget Sound Rehab. Multiple reviewers describe the meals as "disgusting" and "inedible," with one incident cited where a patient was given nothing but slices of tomato and onion on bread due to a reported food shortage. For individuals who are confined to a bed or have limited mobility, nutritious and enjoyable meals are crucial not only for recovery but for overall well-being. The culinary shortcomings seem to create an environment where residents feel undervalued; as one reviewer noted, “we take better care of our pets than this facility takes care of the humans that are vulnerable.”

In addition to food criticisms, many testimonials point towards issues with staff attitudes and responsiveness. Complaints about nursing aides being rude or indifferent were common, with one resident sharing that they had waited hours for help after pressing their call button. Such delays can be particularly distressing for those needing immediate assistance—a recurring theme noted by families who felt their loved ones did not receive timely care. The inconsistency in employee attitudes appears to compound feelings of neglect among residents; while some staff members were praised for being attentive and caring, others reportedly displayed unacceptable behavior.

Moreover, several reviews indicate a lack of sufficient staffing across various departments within the facility. One user described an overwhelming sense that there were not enough personnel available to meet residents’ needs efficiently. This staffing shortage often resulted in prolonged waits for basic assistance such as using the restroom or receiving medication—issues that are critical for maintaining dignity in healthcare settings. The frustration expressed by both residents and family members underscores how inadequate staffing not only impacts patient health outcomes but also affects their emotional and psychological well-being.

On the other end of the spectrum, however, some families voiced satisfaction with certain aspects of care at Puget Sound Rehab. Individuals highlighted clean facilities and attributed high marks to specific healthcare workers—particularly housekeepers and some nursing staff—who took extra steps to make residents feel comfortable during challenging times such as lockdown scenarios due to COVID-19. Testimonials indicated appreciation for effective communication between staff and families during periods when visits were restricted.

Despite these positives, systemic issues like poor discharge processes emerged in several reviews; one family noted a disorganized transition out of treatment without proper instructions or consideration for continued care needs post-discharge. Such oversights can leave patients vulnerable upon leaving rehab—a concern underscored by another reviewer whose loved one ended up back in hospital shortly after being discharged from Puget Sound due to complications related directly to inadequate rehabilitation support.

In conclusion, while Puget Sound Rehab has its share of dedicated employees who genuinely seem to care about providing good service levels—and certain improvements over time may offer glimmers of hope—the prevailing sentiment among many reviewers is decidedly negative due largely to poor food quality combined with inconsistent staff interactions along essential operational deficiencies like insufficient staffing levels which ultimately compromise overall patient safety & satisfaction experiences within this facility setting as echoed throughout multiple accounts shared here today . As prospective families consider placing their loved ones into long-term care facilities like these , they should weigh all angles carefully—both positive & negative—to ensure they choose what’s best suited relative towards individual needs expressed against potential future challenges faced down this road ahead .

Physicians

• Olympia Orthopaedic Associates (0.1 miles)
• MultiCare Olympia Family & Internal Medicine (0.1 miles)
• You're So Vein Aesthetic Center (0.1 miles)
• Capital Diabetes & Weight Loss Center (0.1 miles)
• Allergy & Asthma Specialty Service, P.S. (0.1 miles)
• Northwest Surgical Group (0.1 miles)
• Olympia Multi-Specialty Clinic (0.3 miles)

Hospitals

• MultiCare Capital Medical Center (0.1 miles)

Pharmacies

• West Olympia Pharmacy (0.4 miles)
• Safeway Food & Drug (0.6 miles)
• Rite Aid (0.7 miles)
• Walgreens (0.8 miles)
• Urban Medicinals (2.4 miles)
• National Assn-Chain Drug Store (2.5 miles)
• Walgreens (3.3 miles)

Parks

• Yauger Park (0.5 miles)
• Decatur Woods Park (1.3 miles)
• Marathon Park (1.8 miles)
• Heritage Park (2.2 miles)
• Percival Landing Park (2.5 miles)
• Tumwater Falls Park (2.8 miles)
• Priest Point Park (3.2 miles)

Cafes

• Starbucks (0.6 miles)
• Starbucks (0.7 miles)
• Starbucks (0.7 miles)
• Panera Bread (0.9 miles)
• Olympia Coffee Roasting Co. (1.4 miles)
• Budd Bay Cafe (2.3 miles)
• Olympia Coffee Roasting Co. (2.7 miles)

Restaurants

• Burger King (0.6 miles)
• Emperor's Palace (0.6 miles)
• Taco Bell (0.6 miles)
• Five Guys Burgers & Fries (0.7 miles)
• McDonald's (0.8 miles)
• McDonald's (0.9 miles)
• Olive Garden (0.9 miles)

Places of Worship

• Westwood Baptist Church (0.7 miles)
• Woodard Lane Cohousing (1.9 miles)
• Olympia Unitarian Universalist Congregation (2 miles)
• Light And Life Bible Church (3.6 miles)

Transportation

• Olympia Transit Center (2.5 miles)