Puget Sound Healthcare Center in Olympia, WA
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4001 Capitol Mall Drive Southwest, Olympia, WA 98502
For more information about senior living options: (844) 490-3973
The staff are caring and provide strong support for residents and their families. The facility is clean and well-maintained. The nursing staff are attentive and compassionate. The management team is involved and supportive, with a smooth discharge process. The therapy team is excellent. The food is good and there are diet options to accommodate preferences. The facility is accessible 24/7 and offers engaging activities like day trips, entertainment, and bingo.
The meals were slop, disgusting, and often inedible. The staff were extremely rude and condescending. CNAs and therapists were not very attentive. Residents were discharged in far worse condition with no discharge instructions, as if the facility were more interested in Medicare money. The facility ran out of food and served items unsuitable for diabetics and allergies. Residents sat for hours in soiled briefs, which led to serious infections like pneumonia. Some staff had attitudes and could care less about residents. There were not enough caregivers or nurses, and care was inconsistent and sometimes untimely. The facility smelled of urine and hydration was neglected, with inadequate access to drinking water. Rooms were not cleaned daily, and call buttons went unanswered for long periods. Basic safety and care were neglected, such as missed showers and mishandled patient folders. The environment was perceived as unhealthy for the elderly and privacy was ignored; the facility misrepresented itself as a 5-star care home.Puget Sound Healthcare Center in Olympia is best suited for families pursuing a rehab-focused stay where the therapy team and discharge planning can drive the care plan, and where a clean, monitored environment provides stability during recovery. It works for residents who value a facility that keeps management actively involved and who appreciate clear pathways from admission to discharge, with a facility that feels organized and accessible around the clock. For those needing consistently flawless daily care, this community may be second-guessed, but for short-term rehab goals and structured routines, it can still offer a workable framework.
Those who should seriously consider alternatives include families who cannot tolerate uneven caregiver interactions, feedback loops, and timely assistance. The reviews reveal a pattern of mixed bedside care: some aides and CNAs are attentive, but others display rude attitudes, delays in answering call bells, and a lack of daily room cleaning. Dietary needs can also be a challenge, with several accounts of indifferent or poorly aligned meals, even for residents with allergies or diabetes. In short, if reliable, respectful daily care and consistently high meal quality are non-negotiable, this center may not meet those standards.
The strongest positives here center on therapy and discharge readiness. The facility earns praise for its therapy team, which many families view as a standout asset, and for a discharge process that is reasonably coordinated and involved. Cleanliness is repeatedly noted as a plus, and there is recognition that management remains engaged with residents' transitions. The ability to tailor meals to dietary preferences is another notable strength, giving families some confidence that nutritional goals can be respected when a resident's appetite or restrictions shift during recovery. For families prioritizing rehab outcomes and a solid exit plan, these elements can meaningfully offset some daily care frictions.
However, the main drawbacks loom large in day-to-day living. Repeated reports point to inconsistent caregiving quality, with CNAs and aides sometimes displaying poor attitudes, insufficient attentiveness, or even disrespectful behavior toward residents. Response times for call bells routinely stretch, with anecdotes of 45-minute waits or longer, and some rooms are not cleaned daily, undermining the environment's overall comfort and dignity. Food quality is another recurring concern, fluctuating from acceptable to questionable, and there are fears that meals do not always align with medical needs or dietary restrictions. These issues are not theoretical - they have translated into hospital readmissions for some and a sense of ongoing risk for others.
Families should use a practical, no-nonsense due diligence approach before committing. Inspect the daily care workflow during a visit: how quickly do aides respond to call bells, what is the turnover in staff on a typical shift, and how are meals handled for residents with allergies or diabetes? Ask to review recent discharge summaries and care plans to gauge how well the therapy team coordinates with nursing, and request a direct line of communication with the administrator for follow-up questions. If possible, speak with current residents or family members about consistency, respect, and the handling of changes in medical status. Consider requesting a short, trial period to test the environment before long-term commitment.
In the end, Puget Sound Healthcare Center offers genuine strengths for rehab-focused families: a capable therapy program, proactive discharge planning, a clean facility, and dietary flexibility. Yet the trade-off is real. For those requiring consistently compassionate, prompt, and professional daily care, and meal quality that reliably meets stringent dietary needs, alternatives should be explored. The decision hinges on whether rehab outcomes and a structured discharge pathway outweigh ongoing concerns about staff reliability and daily comfort. If those trade-offs align with a family's priorities and risk tolerance, the center can be a reasonable choice; if not, it is prudent to evaluate rival options more aligned with steadfast everyday care.
108 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Puget Sound Healthcare Center in Olympia, WA is an assisted living community that offers a variety of amenities and care services to its residents. The community prioritizes the comfort and well-being of its residents by providing a range of amenities including a beauty salon, cable or satellite TV, community operated transportation, a computer center, a dining room, a fitness room, fully furnished accommodations, a gaming room, a garden, housekeeping services, kitchenette facilities, move-in coordination assistance, outdoor space for recreation and relaxation, private bathrooms for each resident's privacy and convenience, restaurant-style dining options for delicious meals, a small library for reading enthusiasts, telephone access for communication needs, transportation arrangement (non-medical) to make traveling easier for residents who no longer drive themselves or need assistance with transportation arrangements such as grocery shopping or social outings. Additionally, the community offers transportation to doctors' appointments so residents can easily access their necessary healthcare services. A wellness center is available on-site to promote physical and mental well-being through various programs and activities. Residents can also stay connected with Wi-Fi/high-speed internet access.
In terms of care services provided at Puget Sound Healthcare Center; there is a 24-hour call system in place to ensure that assistance is readily available whenever needed. Trained staff provide 24-hour supervision throughout the facility to ensure the safety and security of all residents. Assistance with activities of daily living such as bathing and dressing is available to support residents with their personal care needs. The staff also offer assistance with transfers to help residents move around safely within the community. Special dietary restrictions are catered for through diabetes diet plans and meal preparation services provided by the facility. Medication management ensures that residents receive their prescribed medications accurately and on time. Mental wellness programs are also offered to support emotional well-being.
Residents at Puget Sound Healthcare Center have the opportunity to engage in various activities designed to enhance their socialization skills and promote an active lifestyle. Concierge services are available to assist residents in planning and organizing their daily activities and schedules. Fitness programs help residents maintain physical strength and well-being. Planned day trips offer opportunities for exploration and new experiences. Resident-run activities allow individuals to take the lead in organizing events that suit their interests and preferences. Scheduled daily activities ensure that there is always something engaging and enjoyable for residents to participate in.
The community's location is also advantageous, with numerous amenities nearby including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, hospitals, and transportation options. This makes it convenient for residents to access essential services or enjoy recreational activities outside of the community.
Overall, Puget Sound Healthcare Center is a comprehensive assisted living community that offers comfortable accommodations, a wide range of amenities to enhance residents' quality of life, personalized care services to meet individual needs, engaging activities to promote socialization and mental well-being, as well as convenient access to nearby amenities for added convenience.
Puget Sound Healthcare Center is located at 4001 Capitol Mall Drive Southwest, Olympia, WA 98502 in Thurston County, Washington
Puget Sound Healthcare Center on seniors.fyi includes 12 photos including images showing interior, decor, landscaping, dining, chandelier, living room, garden, patio, and more.
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