Addus Healthcare

Pros

• Addus HomeCare Longview WA is described as the most community-involved agency.
• The staff at Addus HomeCare Longview WA are friendly and caring.
• The caregivers are wonderful and go above and beyond to keep clients safe, comfortable, and well taken care of.
• The management team at the Longview location has their hearts in the right place when helping clients in need.
• When a caregiver calls out, the agency does everything possible to ensure clients are covered, including leadership in the field.
• Clients feel listened to, validated, and assured that concerns are taken seriously and addressed.
• The Longview office has recently undergone new management, and the new team works well with clients and their caregivers.
• The agency remains in close contact with clients to ensure everything is running smoothly and client satisfaction.

Cons

• One Addus agent was rude and insisted it was after hours, despite it being 2:55 PM.
• The service was described as unreliable and unprofessional.
• The company reportedly did not consistently know when caregivers would arrive or keep the client's schedule, and did not communicate about cancellations.

Review

Addus HomeCare in Longview, Washington, has a wide range of experiences shared by people who rely on their services. On one hand, a caller described a frustrating moment when a phone interaction felt curt and unhelpful, with the impression that it was treated as "after hours" even though the time cited was just after 2:00 PM. That experience stood out as a negative note in an otherwise positive landscape, highlighting concerns about reliability and responsiveness. Yet, this single encounter sits alongside a chorus of deeply positive stories that portray Addus Longview as a committed and compassionate partner in home care.

Across many accounts, the agency is celebrated for its strong community presence. Longview families describe Addus as the most community-involved agency they're connected with, emphasizing a small-town spirit of care. People note that the team participates in holiday functions, reaches out to local resources, and genuinely communicates that clients and their well-being matter. The overarching message is that no one is left behind; the organization appears to take pride in weaving itself into the fabric of the community and in being seen as a dependable source of support when needs arise.

The people who work there emerge as a central strength in these stories. Reviewers repeatedly praise the staff as friendly, caring, and attentive. Comments like "I love the staff here. So friendly and caring" surface often, and there is a clear appreciation for caregivers who go above and beyond to ensure safety and comfort. Management is also singled out for having the right priorities, with many noting that the Longview office has either recently benefited from new leadership or has leadership that keeps the clients' best interests at heart. The sentiment is that when management is engaged and aligned with client needs, the entire service experience improves.

Reliability and communication are recurring themes in the more favorable experiences. When a caregiver calls out, reviewers say Addus makes every effort to cover the shift, with involvement from the branch manager and in-field supervisors. Clients feel heard when they call the office with concerns, describing how they are listened to, validated, and assured that issues will be addressed to the best of the agency's ability. If a call isn't answered right away, the practice of returning calls by day's end is highlighted as a reassuring form of follow-up. Even in challenging moments, the sense is that there is a commitment to responsiveness and problem-solving.

The quality of care themselves is depicted in vivid, concrete terms. Caregivers are portrayed as punctual, respectful of individual needs, and willing to listen and help. Families say they can leave home with confidence because their loved ones are in capable, compassionate hands. Some reviews acknowledge scheduling unpredictability, but even these notes are often tempered by praise for the level of care delivered and the ongoing effort to improve communication and scheduling. Overall, the testimonials stress that Addus Longview can provide relief and reassurance to families navigating the complexities of caregiving.

Perhaps the most powerful evidence of Addus Longview's impact comes from a heartening, high-stakes success story. A reviewer describes a scenario where the agency stepped in on short notice to assist their wife in a time of need. The team conducted a thorough meeting, arranged the appropriate caregiver quickly, and followed up with timely coordination to ensure the right fit. The caregiver in question is described as an absolute angel, beloved by the reviewer's wife, and the arrangement has lifted the family's stress and worry to near zero. The reviewer contrasts this experience with the dissatisfaction they had with a different local agency, and they conclude with an emphatic endorsement: if you need home care, call Addus first - you likely won't be disappointed.

In sum, the Longview, WA location of Addus HomeCare is depicted as a service marked by a deep sense of community, dedicated staff, and a genuine commitment to the well-being of clients and their families. While not every interaction is perfect - one late-afternoon phone encounter serves as a reminder of the importance of consistent communication - the prevailing narrative is one of reliability, heartfelt care, and proactive involvement. For many, Addus Longview stands out as a trusted partner in home care, capable of delivering peace of mind, a sense of security, and a level of compassion that makes a meaningful difference in daily life.

Places of Worship

• New and Living Way Church (0 miles)
• Love (0.3 miles)
• Shekinah Christian Center (0.5 miles)
• First Baptist Church (0.5 miles)
• Emmanuel Lutheran Church (0.8 miles)
• Church of God of Prophecy (1.3 miles)
• Northlake Baptist Church (1.5 miles)

Parks

• Victoria Freeman Park (0.1 miles)
• The Lake (0.5 miles)
• Vandercook Park (0.9 miles)
• Lake Sacajawea Park (0.9 miles)

Physicians

• Longview Oral & Maxillofacial Surgery (0.1 miles)
• Columbia Asthma & Allergy Clinic (0.1 miles)
• Child & Adolescent Clinic (0.2 miles)
• Kirkpatrick Family Care (0.2 miles)
• Pediatric Clinic (0.2 miles)
• Lower Columbia Women's Clinic (0.2 miles)
• Cowlitz Free Medical Clinic (0.3 miles)

Cafes

• Corner Cafe (0.2 miles)
• Dutch Bros Coffee (0.3 miles)
• Guse's Gourmet Coffee (0.5 miles)
• Monticello Wood Fired Pizzeria (0.8 miles)
• The Office 842 (1.2 miles)
• Longview Donut’s (1.2 miles)
• Kaffiene Cafe Espresso (1.2 miles)

Transportation

• Enterprise Rent-A-Car (0.2 miles)
• Enterprise Truck Rental (0.2 miles)
• Enterprise Rent-A-Car (0.8 miles)
• Southwest Washington Regional Airport KLS (1.4 miles)
• U-Haul Neighborhood Dealer (1.7 miles)

Restaurants

• Hop-N-Grape (0.3 miles)
• Freddy's Just For The Halibut (0.4 miles)
• Pho Trang (0.4 miles)
• UBET Sports Bar (0.4 miles)
• Pancake House (0.4 miles)
• Burger King (0.4 miles)
• Chinese Garden Restaurant (0.4 miles)

Hospitals

• Peace Health (0.4 miles)
• Northwest Permanente PC Physicians and Surgeons (0.5 miles)

Pharmacies

• Safeway Pharmacy (0.6 miles)
• Rite Aid (1.1 miles)
• Castle Rock Pharmacy (1.4 miles)
• Supplement Clinic (1.5 miles)
• L J's Furness Drug Co. (1.5 miles)