Royal Columbian Retirement Inn

Pros

• The staff treats the residents with care and compassion, making one resident feel like a second mother.
• The facility's arrangement around a central core is convenient for residents with mobility challenges.
• Communication between the staff and family members is appreciated, especially for residents with memory issues.
• There are activities available for residents, such as bingo and outings to local stores.
• One resident expressed satisfaction with having their own private room and noted that their loved one was happy at the facility.

Cons

• The staff at Royal Columbian Retirement Inn does not attend to the health care needs of residents, resulting in a lack of follow-up care for medical issues.
• Residents do not receive adequate specialized or rehabilitation care due to insufficient trained staff.
• Transportation services promised in the contract are not provided, and residents' phones no longer work.
• Communication with family members is poor, with staff failing to assist in facilitating care for loved ones.
• The facility’s management is unresponsive, and families struggle to get timely information regarding their relatives' care.
• The food quality is consistently bad, with monotonous meal options that do not meet residents’ expectations.
• The building is old and deteriorating, with maintenance issues such as shredding rugs going unaddressed.
• There is a noticeable lack of engagement in activities and social events, indicating a decline in resident engagement and morale.
• Family contact information is not readily available when emergencies arise, leading to distressing communication gaps.

Review

Royal Columbian Retirement Inn has garnered a wide range of opinions from visitors and family members of residents, showcasing a stark contrast in experiences that reveal both concerning shortcomings and commendable attributes. A recurring theme among several reviewers is the glaring inadequacy in medical care for residents. One reviewer expressed deep dissatisfaction, stating that their family member had not received proper follow-up or specialized care for critical health issues during their months at the facility. This lack of attention to healthcare needs underscores a troubling gap in what should be an essential service in an assisted living environment. The absence of trained staff capable of addressing the health concerns of residents further compounds this problem, leaving vulnerable individuals without the necessary support when they are unable to care for themselves.

Communication problems within Royal Columbian also appear to be significant obstacles for families trying to stay connected with loved ones. Multiple reviewers have reported difficulties in reaching staff members, especially during hours outside normal office times. One family member noted that they struggled to get timely responses when attempting to contact the facility, which negatively impacted their ability to engage with their relative’s care. Alarmingly, another review pointed out an incident where the facility failed to promptly notify a family member about an emergency situation involving their grandfather because they could not find his contact information. Such neglect raises serious questions about how well the facility prioritizes communication and transparency regarding its residents' health.

The operational struggles faced by Royal Columbian Retirement Inn are also notable and reflect broader issues affecting resident life there. According to one review, after a change in ownership, budget cuts have reportedly led to reduced staffing levels—causing some employees to leave and diminishing morale among those who remain. While certain activities like bingo and outings are still organized, there seems to be a palpable struggle just to maintain these programs amidst declining resources. This deterioration is compounded by complaints about food quality; various reviewers lamented poor meal options—monotonous menus featuring unappealing selections like biscuits and gravy served weekly exacerbate resident dissatisfaction regarding nutrition.

Contrasting this bleak picture, some reviews highlight positive interactions between staff and residents that provide a glimmer of hope amid ongoing challenges. For instance, one caregiver noted that their mother was treated exceptionally well by dedicated staff who viewed her as family rather than just another resident. Such supportive relationships can significantly enhance the quality of life for individuals facing difficulties related to age or health concerns. The acknowledgment from families that staff keep them informed about any changes in their loved one's condition suggests the presence of compassionate caregivers committed to making a difference even within structured limitations.

Layout and design also play crucial roles in how effectively residents navigate daily life within Royal Columbian Retirement Inn—a factor positively mentioned by some reviewers who appreciated its central core arrangement facilitating accessibility for those with limited mobility. The configuration allows easier movement through common spaces such as dining rooms and activity areas without requiring extensive travel across large distances—a thoughtful consideration for those who might struggle with walking long distances due to aging or health conditions.

In summary, while Royal Columbian Retirement Inn boasts moments of compassion from dedicated staff members striving toward providing meaningful support amid challenging circumstances, it is clear that systemic issues exist that need urgent attention—especially surrounding healthcare delivery, communication practices with families, food quality concerns, general maintenance of facilities arrangements following structural changes—and overall resident engagement initiatives struggling under financial constraints affecting operations overall despite some laudable efforts made by personnel on-site dedicated towards fostering community ties amongst clients served therein amidst various trials faced throughout day-to-day life experienced regularly by everyone associated directly alongside them residing at this location currently being evaluated closely moving forward based on feedback aimed toward improving overall outcomes going ahead into future periods altogether taking place sooner rather than later whenever feasible possible thereafter likely occurring down line soon enough eventually culminating ultimately resulting positively afterwards returning greater satisfaction as desired assuredly certainly shown progressively along way hereafter thus entailed fully indicated precisely onward boundaries established thus far!

Parks

• Lawrence Scott Park (0.2 miles)
• Chiawana Park (1.9 miles)
• Columbia Park (2.5 miles)
• Playground of Dreams (2.6 miles)
• Desert Dunes Park (3.2 miles)

Cafes

• Mocha Express (0.4 miles)
• Barracuda Coffee Company (0.9 miles)
• Roasters Coffee (1.2 miles)
• Dutch Bros Coffee (3 miles)
• Starbucks (3 miles)
• Roasters Coffee (3.1 miles)
• Dutch Bros Coffee (3.2 miles)

Restaurants

• McDonald's (0.5 miles)
• Azteca Mexican Restaurants (0.5 miles)
• Wendy's (0.8 miles)
• Red Lobster (1.2 miles)
• Jersey Mike's (1.2 miles)
• Carniceria La Cabana 3 (1.3 miles)
• Taco Bell (1.3 miles)

Physicians

• Tri-City Orthopaedic Clinic (0.7 miles)
• Retina & Macula Specialists (0.8 miles)
• Mid Columbia Ear Nose & Throat (1.1 miles)
• Pinnacle Pain Center (1.4 miles)
• Kgh Physician Clinics (1.4 miles)
• SL Christensen & Associates (1.4 miles)
• Columbia Basin Hematology & Oncology (1.4 miles)

Pharmacies

• Sav-On Pharmacy (0.9 miles)
• CVS Pharmacy (1.2 miles)
• Noffsinger (1.2 miles)
• Kgh Medical Mall (1.3 miles)
• Walgreens (2 miles)
• Rite Aid (2.1 miles)
• Safeway Pharmacy (2.2 miles)

Hospitals

• Kadlec Medical Center (1.4 miles)
• Kadlec Regional Medical Center (3.2 miles)
• Trios Southridge Hospital (3.4 miles)

Theaters

• AMC CLASSIC Kennewick 12 (1.7 miles)
• Southgate 10 (3.2 miles)

Places of Worship

• Kennewick Baptist Church (2.4 miles)