Magnolia Manor

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Pros

• The food at Riverside Healthy Living Community is excellent, as noted by the resident's satisfaction.
• The community itself has a beautiful environment that residents appreciate.
• The recommendation from friends and nurse's aides indicates a level of trust in the facility.
• The resident's dad seems to be happy living there, which reflects positively on the overall experience.

Cons

• The rooms are often found to have trash on the floor during visits.
• Interactions with the staff are characterized as terrible, with staff frequently unavailable for questions.
• When staff members are encountered, their responses are commonly unhelpful or lacking in knowledge.
• The facility's mailbox is consistently full, preventing important communication, especially during a family emergency related to Covid isolation.
• There is dissatisfaction and disgust towards most of the staff, with only a few being regarded positively.
• The nursing staff failed to monitor the father's urine output, leading to a hospitalization due to an undiagnosed condition.

Review

Riverside Healthy Living Community in Smithfield has drawn mixed reviews from families entrusting their loved ones to the facility. While some aspects, such as the community environment and quality of food, receive commendations, several alarming concerns about staff responsiveness and care standards have also been raised. This duality of opinion speaks volumes about both the potential for excellence within the organization and significant areas that necessitate urgent attention.

One family member expressed discontent concerning cleanliness within the facility. They noted that during each visit, they encountered trash on the floor, which raises questions about housekeeping protocols and overall hygiene standards. An unclean environment can adversely impact residents' health and wellbeing, especially in a community setting where vulnerable populations reside. The recurrence of this issue may suggest systemic neglect or a lack of adequate staff to maintain cleanliness consistently, contributing to an unsatisfactory living experience for residents and their families alike.

Moreover, interactions with staff members have been described as troublingly inadequate. One reviewer recounted frequent difficulties in accessing assistance when needed; often there would be no visible staff present to address questions or concerns. When interaction did occur, responses tended to be dismissive or unhelpful—the phrase "I don't know" became emblematic of the frustration experienced by family members struggling to gain any insight regarding their loved ones’ conditions or care. The inability to connect via phone further exacerbated these challenges; a full voicemail mailbox rendered communication nearly impossible during critical moments when family members sought information on loved ones in isolation due to health concerns.

Compounding these issues is an incident involving medical oversight that raises serious alarms about caregiving protocols in place at Riverside Healthy Living Community. One reviewer detailed how their father was not adequately monitored for urine output while residing in the nursing care portion of the facility, ultimately leading to a hospitalization stemming from complications arising from his condition. This lapse reflects poor nursing supervision and highlights potential gaps in patient monitoring critical for safeguarding residents’ health interests—factors essential when dealing with aging populations who may require heightened attention.

In contrast to these negative experiences related primarily to staffing issues is the praise afforded by some residents regarding other aspects of Riverside Healthy Living Community. The physical premises themselves are described as beautiful, fostering a pleasant living atmosphere that many find appealing. Furthermore, one resident's feedback articulates satisfaction with dining options provided within the community. Food quality emerges as a significant positive point; it appears capable of enhancing residents’ general enjoyment and comfort during their stay at Riverside.

Ultimately, while Riverside Healthy Living Community presents itself well through recommendations from friends and certain healthcare professionals as an appealing option for elder care—underscored by positive remarks regarding its culinary offerings—it is imperative for management to address overarching issues concerning staff engagement and attentiveness thoroughly. Improvement efforts aimed toward cleaning practices, bettering communication pathways with families, and stringent monitoring protocols will go a long way toward establishing trust while safeguarding resident welfare—a fundamental right all individuals deserve while placed under someone else's care.

Restaurants

• Anna's Ristorante Pasta Vino (1.3 miles)
• Captain Chuck-a-Mucks Sandbar & Grill (2.7 miles)
• A J Gators (4.7 miles)
• Vintage Tavern (8.4 miles)
• Crab Shack Seafood Restaurant (8.6 miles)
• Warwick Restaurant (8.7 miles)
• Plaza Azteca (8.9 miles)

Pharmacies

• Rite Aid (1.6 miles)
• Rite Aid (4.6 miles)
• Good Neighbor Pharmacy (8.8 miles)
• Walgreens (9.3 miles)
• CVS Pharmacy (9.5 miles)
• Walgreens (9.8 miles)
• Walgreens (10 miles)

Physicians

• Moukalled Darine Dr Riverside Partners In Womens Health Warwick Newport News (8.7 miles)
• Hampton Roads Eye Associates (8.8 miles)
• Putland Kenneth Dr Riverside Primary Care Hidenwood Newport News (8.8 miles)
• Riverside Internal Medicine (8.8 miles)
• Riverside Cardiology Specialists (8.9 miles)
• Cardiovascular Center of Hampton Roads (9 miles)
• Riverside Ob Gyn (9.4 miles)

Cafes

• Panera Bread (8.7 miles)
• Starbucks (10.8 miles)
• Panera Bread (11.5 miles)
• Starbucks (11.8 miles)
• Starbucks (11.9 miles)
• Starbucks (12 miles)

Hospitals

• Riverside Regional Medical Center (8.9 miles)
• Riverside Regional Medical Center Employee Health (9 miles)

Parks

• Victory Park (9.6 miles)
• Bennetts Creek Park (11.4 miles)

Places of Worship

• Warwick United Church of Christ (9.7 miles)
• Sixth Mount Zion Baptist Temple (11.1 miles)
• Mill Swamp Baptist Church (11.4 miles)

Transportation

• Old Point Junction (9.9 miles)
• Felker Army Air Field (FAF) (10.7 miles)
• Newport News/Williamsburg International Airport (PHF) (11.8 miles)

Theaters

• AMC Hampton Towne Centre 24 (11.6 miles)