Home Sweet Home Care

Pros

• The company is praised for having the best workers and for genuinely caring about its clients.
• The learning center for families is highly regarded.
• The care provided for mothers is second to none, with staff and CNAs described as hardworking and skilled with seniors and disabled individuals.
• The care team demonstrates professionalism, with superb management and a personal touch from the office staff, showing they truly care.
• The organization is very flexible in accommodating changing care needs, with caregivers who are consistently considerate.
• The service has had a consistently positive impact on daily care for elderly clients, and it is recommended to others.

Cons

• The caregiver canceled on the same day without notice.
• The policy requiring a three-day notice for cancellations leads to charges for the cancelled day.
• The company initially promised the fee would be waived, then billed for the cancelled day.
• The reviewer describes the organization as dishonest and unfair.
• The reviewer warns that elderly parents may be taken advantage of.

Review

There is a strong sense from multiple reviewers that Home Sweet Home Care delivers genuine warmth, reliable care, and a level of attentiveness that stands out in the field. People describe the staff as the best they've ever experienced, praising not only the quality of care but also the way the company treats clients and their families. One reviewer highlights that the company "truly cares about their clients," and even calls out Stephanie as "an asset to your company," signaling that certain individuals within the team leave a lasting positive impression. Taken together, these comments sketch a picture of a caregiver network that is deeply invested in the well-being of those they serve.

Several reviews center on the consistency and compassion of daily care, even when scheduling hiccups occur. One family arranged care for their mother two days per week for four hours a day, only to encounter on several occasions a caregiver canceling on the same day without notice. When the family faced a necessary cancellation due to extenuating circumstances, they were confronted with a three-day notice policy for cancellations. The experience included mixed messages about fees: the initial suggestion was that the fee could be waived, but a bill eventually arrived for the canceled day, followed by a firm explanation that the policy required payment. This incident understandably left the family feeling uneasy about fairness and the handling of cancellations, raising concerns that rigid billing practices could be challenging for families navigating unexpected events.

Beyond these scheduling challenges, the overall sentiment toward Home Sweet Home Care remains highly favorable. A reviewer expresses strong satisfaction with the quality of service from the company's staff, and another gives high praise to a learning center that supports families caring for a loved one who needs assistance. The care provided to the reviewer's mother is described as second to none, with field CNAs characterized as hardworking and excellent with seniors or disabled individuals. These remarks underscore a consistently positive view of the direct care delivered to clients and the dedication of the frontline caregivers who interact with residents day in and day out.

Long-term relationships with the agency are another recurring theme. Several reviewers note that they have been with Home Sweet Home Care for many years and have repeatedly observed a positive impact on the daily lives of their loved ones. One reviewer mentions a close friend who is 82 years old, with staff delivering professionalism, capable care, and a personal touch from the office team. The implication is that the entire care team - caregivers, supervisors, and office staff - works in concert to provide steady, trusted support, and that their guidance is valued not only by the patients but by the relatives who rely on their judgment.

Flexibility and responsiveness are highlighted as particularly commendable attributes in ongoing relationships with clients. Reviewers recount the agency's willingness to adapt to hourly or daily changes as circumstances evolve, especially when helping a very independent 92-year-old who wishes to stay in his home. Caregivers are described as considerate beyond what families might expect, reflecting a level of attentiveness that goes beyond routine expectations. In these accounts, the ability to tailor care to shifting needs is presented as a strength that reinforces trust and satisfaction with the service.

Taken together, the reviews present a portrait of a company that is widely trusted for compassionate, professional in-home care and a supportive office structure. The praise for staff like Stephanie, the acknowledgement of a strong learning center for families, and the long-standing relationships many families have with the agency all point to a deeply positive reputation. At the same time, a single review raises a cautionary note about cancellation policies and billing practices, illustrating that even well-regarded providers can encounter friction when policies feel rigid or punitive in situations that involve extenuating circumstances. For families weighing options for elderly or disabled loved ones, these insights suggest a provider that delivers substantial value through dedicated caregiving and personal engagement, while also inviting careful discussion about cancellation and billing policies to ensure clarity and fairness.

Located in Smithfield, Virginia, this area offers a variety of amenities suitable for senior living. With a selection of restaurants such as Anna's Ristorante Pasta Vino and Captain Chuck-a-Mucks Sandbar & Grill, residents can enjoy dining options within close proximity. Additionally, pharmacies like Rite Aid and Walgreens are available for convenient access to medication and healthcare needs. Places of worship such as Mill Swamp Baptist Church and Warwick United Church of Christ provide spiritual support for those seeking a religious community. For recreational activities, Victory Park and Bennetts Creek Park offer green spaces for outdoor enjoyment. In terms of healthcare, Riverside Regional Medical Center and Hampton Roads Eye Associates are nearby for medical assistance. Transportation options include Felker Army Air Field and Newport News/Williamsburg International Airport for easy travel accessibility. Overall, this area provides a well-rounded living environment with various services to cater to the needs of seniors.

Restaurants

• Anna's Ristorante Pasta Vino (2 miles)
• Captain Chuck-a-Mucks Sandbar & Grill (4.2 miles)
• A J Gators (6.1 miles)
• Vintage Tavern (9.6 miles)
• Warwick Restaurant (10 miles)
• Plaza Azteca (10.1 miles)
• Crab Shack Seafood Restaurant (10.2 miles)

Pharmacies

• Rite Aid (2.3 miles)
• Rite Aid (6 miles)
• Good Neighbor Pharmacy (10 miles)
• Walgreens (10.7 miles)
• CVS Pharmacy (10.8 miles)
• Walgreens (10.9 miles)
• CVS Pharmacy (11 miles)

Places of Worship

• Mill Swamp Baptist Church (9.8 miles)
• Warwick United Church of Christ (10.9 miles)
• Southern Baptist Convention (12.2 miles)
• Sixth Mount Zion Baptist Temple (12.6 miles)

Cafes

• Panera Bread (10 miles)
• Starbucks (11.9 miles)
• Panera Bread (12.3 miles)
• Starbucks (13 miles)

Physicians

• Moukalled Darine Dr Riverside Partners In Womens Health Warwick Newport News (10 miles)
• Hampton Roads Eye Associates (10 miles)
• Putland Kenneth Dr Riverside Primary Care Hidenwood Newport News (10 miles)
• Riverside Internal Medicine (10 miles)
• Riverside Cardiology Specialists (10.2 miles)
• Cardiovascular Center of Hampton Roads (10.2 miles)
• Commonwealth Family Practice (10.5 miles)

Hospitals

• Riverside Regional Medical Center (10.2 miles)
• Riverside Regional Medical Center Employee Health (10.2 miles)
• Mary Immaculate Hospital (12.7 miles)
• McDonald Army Health Center (13 miles)

Transportation

• Felker Army Air Field (FAF) (10.9 miles)
• Old Point Junction (11.4 miles)
• Newport News/Williamsburg International Airport (PHF) (12.7 miles)

Parks

• Victory Park (11.1 miles)
• Bennetts Creek Park (12.4 miles)

Theaters

• AMC Hampton Towne Centre 24 (13 miles)