18360 Virgil Goode Highway, Rocky Mount, VA 24151
For more information about senior living options: (866) 208-4318
Overall Review of Red Oak Manor
Pros
The reviewer notes that the facility was always clean when visiting their mother at Red Oak Manor.- The reviewer describes their mother as safe, comfortable, and content while residing there.
- The staff met residents' daily needs and routines, including meals, medication, hygiene, and socialization.
- The reviewer’s mother’s contentment helped the family feel content, reflecting positive care.
- The staff at Red Oak Manor are described as very pleasant and as knowing the patients well, treating them like family.
- The reviewer expresses gratitude toward the Red Oak Manor staff for the care provided to their mother.
Cons
The staff are rude to families and frequently hang up when callers inquire about loved ones.- There are no registered nurses on site, and the med techs appear unfamiliar with the medications administered.
- The facility is old, run-down, with a dingy appearance and poor curb appeal.
- Some residents do not seem to be appropriate for assisted living, indicating inadequate or misapplied care.
- Staff lack proper training to handle residents with Alzheimer’s, sometimes speaking to them in a disrespectful or dismissive manner.
- Daily needs like meals and socialization are not consistently met for residents.
Review
Red Oak Manor in Rocky Mount is best suited for seniors who want a small, home‑like assisted living experience where staff can form real relationships with residents and daily routines are consistently managed. With roughly 38 beds, the community operates more like a neighborhood than a campus, which yields a sense of safety and familiarity that can ease anxiety for both residents and families. The setting favors straightforward care: reliable meals, medication support, help with hygiene, and opportunities for social activity, without demanding the resources of a larger facility. The building’s age shows in the décor and layout, but the focus remains on hands-on staffing and a manageable footprint where aides know residents by name. This makes the community a practical fit for someone who prioritizes consistency and personal attention over polish or high-end amenities.
The strongest positives center on dependable routine and safety. Residents report the space is kept clean and orderly, and that staff members know residents well and treat them with a warmth that feels almost family-like. Daily needs are met with a predictable cadence, meals on schedule, reminders and assistance with personal care, and opportunities to socialize. The facility participates with Medicare and Medicaid, offering a more affordable entry point for families navigating benefits. The intimate size also enables quicker recognition of subtle changes in condition and faster responses, which matters when care needs are modest but ongoing. In practical terms, Red Oak Manor delivers essential care reliably, a foundation that many families value deeply.
Yet multiple cautions run through the feedback. Several observers describe inconsistent professionalism and communication gaps, including encounters where staff seemed curt or unhelpful when relatives called to check on a loved one. A recurring concern is the absence of on‑site registered nurses, with medication management largely in the hands of licensed practical nurses or aides who may lack full clinical oversight. There are questions about whether every resident truly fits the assisted living model, with anecdotes suggesting some individuals may require more intensive support than the setting provides. Physically, the building’s age is evident in its aesthetic and amenities: rooms and common areas show wear, curb appeal is limited, and outdoor spaces are scarce. Parking is tight, and one review notes a smoking shelter that can hinder comfortable outdoor visits.
The overall value hinges on what families prioritize. If paramount is a familiar, small‑scale environment with steady routines and affectionate staff, the pros can offset the drawbacks to a meaningful degree. The close staff-resident dynamic can yield responsive care and a sense of belonging, which matters when daily activities and safety are the central concerns. However, the lack of on‑site clinical leadership and the questionable alignment between resident needs and the assisted living designation temper the appeal, especially as medical needs evolve. An aging interior and restricted social or outdoor spaces further limit the experience for residents who crave stimulating, accessible communal areas. For some, that balance will still feel acceptable; for others, it will not.
Explicitly, those who should consider alternatives are families prioritizing consistent on‑site nursing, dementia-focused programming, and a more modern, inviting environment. Prospective residents and relatives should compare communities with on‑site RNs, documented dementia care strategies, updated interiors, and broader outdoor spaces. Look for transparent care plans, opportunities to meet caregivers, and clear evidence that staff are trained in elder communication and behavior management. If finances are a critical factor, weigh Medicaid‑driven options against facilities offering higher acuity care while maintaining safety and warmth; be wary of facilities that promise more than they can reliably deliver.
In the end, Red Oak Manor serves a distinct niche: a compact, home‑like setting where familiar staff and predictable routines can deliver peace of mind for moderate care needs. It is not ideal for residents requiring regular on‑site nursing, advanced dementia support, or ongoing renovations. Families with tight budgets and a preference for intimate, well‑known staff may find value here, while those seeking robust medical oversight or a more polished environment should pursue other options. A deliberate visit, observe staff interactions with residents, verify nursing coverage and medication processes, and test how the space supports mobility and social engagement, will reveal whether this community aligns with the specific needs and expectations of the individual.
90 resident community capacity
Assisted Living
Activities on-site
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Devotional services off-site
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Indoor common areas
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Roanoke Regional Woodrum (20 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Ambulatory care
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Diabetic care
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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