2116 Bishop Street, Petersburg, VA 23805
For more information about senior living options: (844) 490-3973
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She has a heart and passion for her work. She is very motivated. She wants the best for the client and to see them get better and have better stability in the community and mental health. Kevin saved Sam from going to jail, the hospital, etc.
They describe the service as horrible and unresponsive, with calls going unanswered and cases turned over to Medicaid and BB&B. They characterize the place as awful, with bed bugs and roaches, where residents can't eat or go anywhere and may have no insurance. They claim staff coerced them into designating a payee, removed their teeth without replacement, forced daily day camp, and did not provide therapy because of cost. They allege insurance is deactivated and that staff threaten doctors or police. They say bedbugs forced them to leave the room and move to another state. They claim the payee was removed after two years due to a claim that a random person stole their check. They state staff listen to clients but only relay negative information to administration, showing disrespect and treating clients as replaceable. They accuse staff and higher-ups of breaking rules and letting certain clients have their way at the houses. They report lodging payments were mishandled, with promises to pay for a room not fulfilled, causing out-of-pocket costs and rude, unresponsive staff. They describe the program as flawed, controlling, and manipulative, leaving most clients with nothing, with houses infested and staff talking down to clients. They note staff are disrespectful. They recount a family's experiences of berated discussions, lack of supervision, eviction, and rehospitalization, highlighting alleged mismanagement.A string of firsthand accounts paints a troubling picture of a crisis program and related housing services, with many reviewers recounting experience that feel chaotic, unsafe, or simply uncaring. Some speak in urgent terms about misuse of funds, miscommunication, and threats, while others report occasional acts of kindness from individual staff members. Taken together, the narratives reveal a pattern of dissatisfaction that spans multiple facets of the program - from how clients are treated and supervised to how financial and medical details are handled.
Financial and insurance issues recur across reviews as a central source of frustration and hardship. Several reviewers describe health insurance being deactivated or threatened, and they allege that staff use payee arrangements in ways that create financial instability for clients. One account claims that after two years a random person allegedly stole a check, forcing the client to cut ties with a payee, and another person describes promises to cover hotel rooms that never materialized beyond an initial day. Text messages and front-desk reports are cited by at least one reviewer as proof that money was paid, but the room was still left unpaid or unsupplied for the rest of the stay. The overall impression is that financial management, including room payments and daily living expenses, is unreliable and leaves clients bearing costs they were told would be covered.
The conditions of the living environments themselves are another frequent source of complaint. Reviewers describe roaches, bed bugs, and dirty, overheated rooms, sometimes with inadequate or locked facilities like refrigerators, and in one case a persistently hot, sticky room described as "Sam's room." Several accounts recount a lack of adult supervision or routine meals, with no clear indication of scheduled activities or therapy actually being provided. One reviewer notes that rooms were unfit for occupancy and that the environment felt neglected, with a focus on control rather than care. Another person describes a pervasive sense of neglect that culminates in leaving the residence, sometimes after intense confrontations with staff.
Staff behavior and governance emerge as a central grievance. A recurrent theme is that staff listen to clients but relay only their negative feedback upward, creating a divide where clients feel unheard by administrators. Reviewers accuse higher-ups of breaking their own rules, of letting certain clients have their way, and of maintaining a culture where staff feel empowered to dismiss concerns or berate clients. Several accounts recount disrespectful exchanges, threats, and an impression that staff treat clients as replaceable. The sense that there is little accountability or consistent policy enforcement adds to the perception of an environment that is more punitive than therapeutic.
Threats, intimidation, and conflict with authority figures are described in multiple narratives. Some reviewers report that staff or administrators threaten doctors or police, or that disputes escalate to formal interventions, hospitalizations, or eviction. A parent's lengthy narrative portrays a tense dynamic with a house supervisor who berated them and claimed to "love Sam" in a way that seemed manipulative and unsettling. Another account details a sudden 30-day notice and eviction proceedings amid a broader pattern of heated confrontations, police involvement, and concerns about whether staff were properly trained to work with mentally ill residents. The recurring sense is that de-escalation and supportive crisis care are not reliably in place when conflicts arise.
Amidst the broad chorus of complaints, there are a few brighter notes that stand out against a backdrop of criticism. One review highlights a staff member, Tanya Davis Green, who is described by a client as having "a heart and passion for her work" and as someone who creates a sense of safety and stability during a crisis. This glowing account contrasts with the more common themes of frustration and fear, suggesting that even within problematic systems, individual workers can make meaningful positive impacts on clients' sense of security and hope.
A separate, very detailed narrative centers on a family's experiences with an so-called crisis program, the home atmosphere, and the dynamics with a person named Mr. Anderson and staff members Kevin and others. The story describes a lack of supervision, missing meals, a refrigerator locked for protections that supposedly don't exist, and ongoing phone and payment issues that leave a resident's life in flux. The mother recounts escalating tensions, a fear that staff are antagonistic rather than supportive, and police involvement after repeated disputes. The tone is one of alarm and disappointment, painting a broader picture of a program that struggles with consistency, training, and the humane treatment of residents.
Taken together, these accounts signal a troubling landscape for anyone seeking supportive mental health crisis services or housing that aims to stabilize vulnerable individuals. Common threads include inconsistent financial management, unsafe or unsanitary living conditions, perceived disrespect or manipulation by staff, and a troubling willingness to escalate to threats or police involvement rather than resolve concerns through open, therapeutic communication. While there are mentions of individual staff members who are praised for their compassion, the overarching impression is one of systemic gaps in care, oversight, and accountability. Readers may come away with a strong desire for reform, better safeguards, and a more client-centered approach that prioritizes safety, transparency, and consistent access to appropriate therapeutic services.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Richmond International (21 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Aim Higher Supportive Services in Petersburg, VA is an exceptional board and care home facility that provides personalized care and support for individuals in need. With a variety of amenities and services available, our goal is to create a comfortable and fulfilling living environment for our residents.
Our community offers a dining room where residents can enjoy nutritious meals prepared by our dedicated staff. The entire facility is fully furnished, ensuring that residents have everything they need for a cozy and convenient living experience. Additionally, we have a beautiful garden and outdoor space where residents can relax and enjoy nature.
We understand the importance of maintaining a clean and organized living environment, which is why we provide housekeeping services to ensure that all common areas and resident rooms are well-maintained at all times. We also offer move-in coordination assistance to make the transition into our community as seamless as possible.
At Aim Higher Supportive Services, we prioritize the well-being of our residents by offering various care services. Our trained staff is available to provide assistance with daily activities such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that residents receive the necessary medical attention they require. For those with diabetes or specific dietary restrictions, we offer specialized meal preparation to cater to their individual needs.
Transportation arrangements are made for medical appointments, ensuring that residents have access to the medical care they require. In addition, our close proximity to nearby cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals ensures that residents have easy access to important amenities and recreational activities.
To foster an active and engaging lifestyle for our residents, we offer scheduled daily activities designed to promote social interaction while catering to individual interests. Whether it's participating in group exercises or joining in on organized outings within the community or nearby areas, there are plenty of opportunities for meaningful engagement.
Aim Higher Supportive Services strives to provide a nurturing assisted living community where residents can thrive and enjoy a fulfilling lifestyle. With our range of amenities, personalized care services, and convenient location, we are dedicated to helping residents lead happy and comfortable lives.
Aim Higher Supportive Services is located at 2116 Bishop Street, Petersburg, VA 23805 in Petersburg city, Virginia
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