2116 Bishop Street, Petersburg, VA 23805
For more information about senior living options: (866) 208-4318
Overall Review of Aim Higher Supportive Services
Pros
Tanya Davis Green is described as having a heart and passion for her work. - She is very motivated and dedicated to her clients’ well-being.
- She makes clients feel comfortable and supported during crises.
- Her work aims to improve clients' mental health, stability, and overall community well-being.
- The reviewer expresses gratitude for her and for the higher supportive services.
Cons
The service was horrible, with calls going unanswered and clients being turned over to Medicaid.- The facility is awful, plagued by bugs, offers nothing to do, and provides no insurance.
- They forced a payee on residents, removed dental work without replacement, and provided no therapy because of cost.
- Health insurance would be deactivated, and staff allegedly threatened doctors or police.
- Bedbugs forced residents to leave rooms and relocate.
- The program is described as flawed, built on control and manipulation, leaving most clients with nothing.
- Staff and higher-ups are accused of breaking rules and letting certain clients have their way, showing a lack of respect.
- The staff are disrespectful and treat clients as replaceable.
- The crisis program is not recommended, with mismanagement of room payments and funds causing financial loss.
- The houses have roaches and bed bugs, with workers talking down to clients and failing to pay clients what they’re owed.
Review
Aim Higher Supportive Services in Petersburg is not a general choice for seniors seeking reliable assisted living. It is best viewed as a crisis-oriented option for adults who need immediate access to wraparound supports at a very low cost and who are willing to tolerate substantial operational chaos. In practical terms, this community tends to serve individuals in urgent need of placement, rather than those prioritizing dignified daily living, predictable routines, and respectful, professional oversight. For typical elders or long-term residents who expect clean environments, consistent staffing, and clear, compassionate care, this is rarely the right fit.
Those who may want to consider alternatives are families prioritizing safety, hygiene, and steady, proactive management. The reviews repeatedly highlight hazards such as bedbugs and roaches, overheated or undermaintained living spaces, and a pattern of neglect or miscommunication. When care is paired with threats, dismissiveness toward residents, or inconsistent billing and payment practices, the risk calculus quickly shifts away from reasonable compromise. If a resident has mobility limitations, cognitive needs, or a reliance on routine medical monitoring or therapy, the evidence here argues strongly against choosing this program.
The strongest positives center on heartfelt, individually engaged staff members who genuinely connect with clients in crisis. In at least one case, a team member is praised for empathy, motivation, and a sense of partnership focused on stability and recovery. However, such moments of human connection do not compensate for the broader operational failings. The overall environment described by multiple residents and family members is one of instability and tension, where even well-intentioned staff operate within a framework that undermines trust and predictable care. Pros cited in isolation cannot offset the frequency and severity of the cons facing residents.
On the con side, the dominant issues are acute and systemic. Repeated reports describe living spaces compromised by pests, stifling heat, inadequate supervision, and insufficient access to meals or activities. Instances of staff disrespect, care plans that are not followed, and residents feeling expendable point to a culture that undermines dignity and safety. Chronic communication failures, missed calls, unfulfilled promises, and disputes over payments or room charges, compound these problems, creating a climate where residents and families cannot rely on basic responsiveness or accountability. In such an environment, medical guidance, therapy, and daily living support often dissolve into a string of unmet expectations.
For families evaluating options, concrete steps matter. Request an up-to-date tour focused on living conditions, meals, safety measures, and housekeeping standards. Ask for formal references from current residents or families, and verify how payment arrangements are tracked and communicated to avoid repeated billing confusion. Inquire about staff training, oversight, and the process for addressing complaints, along with any state licensure requirements and recent inspection results. Compare with other local facilities that demonstrate consistent hygiene, respectful interactions, and reliable care coordination. If the goal is stable, empowering living for an elder, this community requires careful scrutiny and may not pass the test of practical expectations.
The bottom line is clear: Aim Higher Supportive Services is not well suited for seniors or others who expect reliable, respectful, and hygienic living environments with dependable day-to-day operations. It may be considered only by families facing an acute crisis with extremely constrained budgets and a willingness to accept significant management risk. For virtually all other cases, especially those seeking ongoing medical oversight, therapeutic services, and a dignified daily experience, the prudent move is to look elsewhere. Solid alternatives exist in the Petersburg area that offer clearer accountability, cleaner facilities, and staff who consistently model respectful, professional care.
4 resident community capacity
Assisted Living
Board and Care Home
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Richmond International (21 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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