7870 Tidewater Dr Ste 206, Norfolk, VA 23505
To contact a resident: (757) 462-6802
For more information about senior living options: (866) 208-4318
Overall Review of A&R CHERISHING HOME CARE AND CLEANING SERVICES LLC
Pros
Cherished Home Services is a great company to work for.- They offer flexible hours and provide fast responses to questions and concerns.
- The company has changed clients' lives for the better, with sweet clients and understanding, positive staff.
- Cherished Home Services provides excellent home health care; the team is professional, caring, and reliable.
- The company offers excellent pay and is an excellent place to work.
- The agency provides love and support; staff truly care for clients; Maurice is described as going above and beyond as a caretaker figure.
- Ms. Joe is outstanding—attentive, compassionate, patient, and professional; replacement aides are well-regarded.
- The company is helpful, informative, and adaptable to different schedules; Cherished Home Services is highly recommended.
- The care is excellent; staff are caring, compassionate, flexible, and communicate well; the company cares for staff and patients.
- Aides are consistently on time and helpful.
- In Virginia Beach, the company is the best; Ms Brandi is professional and trustworthy; aides go above and beyond; Christie and Amaya are great.
- Vanessa delivers excellent work; she is smart, fast-paced, and outstanding.
Cons
The company is terrible; customers have to pay in advance, and the aides don’t show up, with insufficient on-call coverage.- Refunds after cancelling services can take a long time to be processed.
- The only downside mentioned is that they don’t offer direct deposits.
Review
Best suited for families who want real-time, at-home senior care delivered by a hands-on, family-owned agency with a reputation for warmth and reliability. A&R Cherishing Home Care and Cleaning Services LLC excels when the goal is to keep a loved one at home in the Norfolk/Virginia Beach area, with caregivers who show up prepared, communicate openly, and adapt to changing routines. This agency leans into a personal touch, staff who feel like part of the family, and that matters when daily care hinges on trust, continuity, and gentle, patient support. It’s particularly strong for clients who value scheduling flexibility and proactive problem-solving over rigid, facility-based living.
Alternatives are worth considering for families who need guaranteed coverage with strict financial protections, or who require 24/7 live supervision and formal care plans with less reliance on substitutions. The standout negative experience, paying in advance with no-shows and slow refunds, cannot be ignored. While most clients report dependable aides, any family that cannot tolerate occasional gaps or that wants a guaranteed, lockstep service calendar should compare contracts carefully, ask about substitution policies, and seek agencies with stronger payment protections or 24/7 backup options. Those who expect direct deposits and simpler payroll logistics should verify whether those features exist or are in development.
On the positive side, the care team frequently earns praise for attentiveness, compassion, and professionalism. Clients recount aides who are patient, proactive, and reliable, with strong bedside manner and a genuine interest in their wellbeing. The firm’s family-owned culture translates into strong communication with families, regular updates, prompt responses, and a willingness to coordinate replacements when a regular aide is unavailable. The ability to tailor schedules to individual needs, without forcing rigid density of care, emerges as a clear strength. This combination of care quality and accessible communication makes daily life easier for family members who want to feel confident their loved one is respected and protected.
However, risks exist. The one-star review highlights a potential payment and coverage fragility: paying upfront, delays in refunds, and cancellations not fully resolved for weeks. While that may be an outlier or dependent on specific circumstances, it signals the need for solid written policies, explicit guarantees about caregiver coverage, and transparent, timely refunds. The availability of on-call substitutes is crucial, and families should confirm how quickly a replacement can be mobilized if a scheduled aide is unavailable. Practical diligence, such as requesting a written care agreement, a clear substitution protocol, and documented refund timelines, helps offset this risk.
For families evaluating options, bring a clear checklist: can the agency provide the exact mix of in-home care tasks required; are there dependable caregivers assigned long-term or on predictable schedules; what’s the process for replacing a caregiver; what are the costs and what is included in those costs; and how are cancellations and refunds handled? In Norfolk and Virginia Beach, Cherished Home Services shows strong alignment with homebound seniors who prize independence, dignity, and social connection, while remaining mindful of the need for consistent coverage. Compare with other in-home agencies and with assisted living, focusing on continuity of caregivers, response times, and the fine print of contracts. Ask for current references and a sample care plan.
Bottom line: this agency is a strong fit for families seeking compassionate, flexible, home-based care delivered with a personal touch and solid day-to-day reliability. It shines for clients who value caregiver compatibility, clear communication, and the ability to adapt to shifting routines without uprooting the loved one. Those who cannot tolerate even occasional gaps, or who require guaranteed 24/7 coverage and ironclad financial protections, should consider alternatives such as other home-care providers with formal guarantees or weigh facility-based options where continuous supervision is built in. In the right circumstances, Cherished Home Services helps maintain independence at home while delivering peace of mind to families.
Norfolk International (5 miles away)
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