A&R CHERISHING HOME CARE AND CLEANING SERVICES LLC

Pros

• Cherished Home Services is described as a great company to work for.
• Clients note that the team is sweet, understanding, and has positive energy.
• The company is credited with changing clients' lives for the better.
• The home health care team is described as professional, caring, and reliable.
• Aids are described as outstanding, attentive, and compassionate.
• The agency is praised for communication and for keeping families informed, including when replacements are needed.
• Aides are consistently on time and helpful.

Cons

• The company is described as terrible, with customers required to pay in advance, aides sometimes failing to show up, insufficient on-call coverage, and refunds after cancellations taking an extended time.

Review

Cherished Home Services has cultivated a reputation in the Hampton Roads area as a warm, patient-focused home health care provider that feels more like a family than a formal agency. Across multiple accounts, clients highlight a culture of care that extends beyond medical needs to emotional support and genuine kindness. The company is frequently described as a place where families feel seen and heard, with staff who bring positive energy, flexibility, and a readiness to go the extra mile to accommodate real-life situations.

A recurring theme across reviews is the high level of compassion and attentiveness shown by aides and caregivers. Families note aides who are attentive, patient, and understanding, with one reviewer singling out an aide who was outstanding for their mom - describing them as attentive, compassionate, and professional. The personal touch is echoed by many who describe caregivers as more than just service providers; they're described as caring individuals who genuinely invest in their clients' well-being. In one memorable instance, a caregiver who feels like family - Maurice - was mentioned as going far beyond expectations, with gratitude expressed for the way he treats clients as if they were family.

Reliability and communication also stand out as strengths. Clients repeatedly mention how Cherished Home Services keeps families informed at every step, including when replacements are needed or when a regular aide is unavailable. This level of communication helps families feel secure and involved, especially during transitions between aides. Reviewers specifically note that replacements are handled well, with options presented and a consistent effort to maintain continuity of care. On-time performance from aides and a general sense that the team is dependable contribute to a sense of stability for clients who rely on steady support.

The company also earns praise for its team culture and the way the staff interact with one another. Several reviews describe a company that cares about both its clients and its employees, with a teamwork mindset that fosters a supportive environment. Aids are described as smart, capable, and dedicated - often going above and beyond. Names such as Brandi, Christie, Amaya, and Vanessa appear in positive notes, illustrating a roster of caregivers who are recognized for professionalism, quick thinking, and personal warmth. The sense that Cherished Home Services operates like a close-knit, family-owned business resonates with clients who value a personal, trustworthy relationship with caregivers.

Beyond routine care, the impact of Cherished Home Services on clients' lives is highlighted in several heartfelt stories. One review speaks to a transformative experience - a client who feels the company has changed their life for the better - thanks to dependable support and a caring team. Another anecdote involves a family vacation where caregivers attended to an aging parent at the beach, making an otherwise stressful trip memorable and relaxing for everyone. Such stories underscore the agency's ability to adapt to different settings and demonstrate how skilled aides can enhance quality of life, not only at home but during special moments and outings as well.

However, no organization is without its challenges, and one reviewer offered a candid cautionary note. They described a negative experience where payment practices felt burdensome, with money paid in advance, aides failing to show up, and an extended refund delay after canceling services. They also noted insufficient on-call coverage, advising potential clients to be mindful of these issues. This contrast reminds readers that while Cherished Home Services is widely praised for care and communication, there can be hiccups in operations that prospective clients may want to clarify up front.

Overall, Cherished Home Services is celebrated as the best home care option in the Hampton Roads region by many who have engaged their services. Clients describe a seamless, supportive experience marked by trustworthy aides, responsive management, and a genuine commitment to the well-being of both clients and their families. The sentiment across the board is one of appreciation: dedicated caregivers, a professional yet warm team, and a strong belief that the company cares deeply about the people who rely on them. For families seeking compassionate, flexible, and dependable home health care in Virginia Beach and surrounding areas, the consistent praise from clients paints a picture of a company that truly stands out.

This part of Norfolk, Virginia, offers a convenient and diverse range of amenities for seniors looking to settle in the area. With multiple pharmacies within close proximity, access to healthcare services is readily available. Places of worship are also nearby for those seeking spiritual fulfillment. The abundance of cafes provides opportunities for socializing and enjoying a cup of coffee. In terms of healthcare, there are several physicians' offices located within a short distance, ensuring easy access to medical care. Various dining options cater to different tastes, while nearby hospitals offer peace of mind in case of emergencies. Additionally, parks and transportation options provide opportunities for recreation and ease of travel. Overall, this neighborhood provides a mix of practical necessities and recreational opportunities that make it an appealing choice for seniors looking to retire in Norfolk.

Pharmacies

• Walgreens (0.7 miles)
• Rite Aid (0.7 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.8 miles)
• Rite Aid (2.9 miles)

Places of Worship

• Tabernacle Church Of Norfolk (0.7 miles)
• Third Presbyterian Church (2.6 miles)
• Twine Memorial Holy Temple (5.7 miles)
• Westhaven Baptist Church (6.7 miles)

Cafes

• Starbucks (0.8 miles)
• Starbucks (1.3 miles)
• Panera Bread (2.2 miles)
• Coalescence Coffee (2.8 miles)
• Panera Bread (2.9 miles)
• Starbucks (3 miles)
• Cafe Stella (3 miles)

Physicians

• De Paul Medical Atrium (0.9 miles)
• Southern Eyecare Associates (1.6 miles)
• Ghent Family Practice (2.8 miles)
• Galan-Dejesus Mariam Np (3 miles)
• Willis, Erica Pediatric Associates (3.1 miles)
• Dr Robert F. Castle, MD (3.5 miles)
• Duncan Yoder M.D. (3.6 miles)

Restaurants

• Hank's Filling Station (2 miles)
• Perfectly Frank (2 miles)
• Dodge's (2.1 miles)
• Taco Bell (2.3 miles)
• Chili's Grill & Bar (2.5 miles)
• Handsome Biscuit (2.7 miles)
• Tap House Grill At Ghent (2.8 miles)

Hospitals

• Chkd (3.1 miles)
• Naval Medical Center Portsmouth (4.8 miles)
• Portsmouth General Hospital (5 miles)
• Maryview Medical Ambulatory Surgery Recovery (6.2 miles)
• Bon Secours Maryview Medical Center (6.2 miles)

Parks

• The Pagoda & Oriental Garden (4.3 miles)
• Bay Oaks Park (4.3 miles)

Transportation

• The Tide MacArthur Square Station (4.4 miles)
• Norfolk Airport USO (4.4 miles)
• Norfolk International Airport (ORF) (4.5 miles)
• American Airlines Ticket Counter (4.5 miles)
• The Tide-Newtown Road Station (6.3 miles)