Symphony Square

Pros

• Dr. Herrera always takes time to listen and never rushes through appointments.
• She keeps patients informed about medications and provides quick responses between visits.
• Dr Anita Herrera is kind, empathetic, and thorough.
• The therapist was very supportive and patients enjoyed talking with her.
• Vickie is amazing and the reviewer is grateful to have her as a therapist.
• Wendy Coates has been amazing and shows genuine care and empathy.
• Belinda Walsh is great, listens well, and is easy to confide in.
• LifeStance offers caring and responsive providers with flexible scheduling (virtual and in-person).
• The care at LifeStance is excellent and professional; providers are empathetic and helpful.
• The company is regarded highly, with many reviews rating it 10/10.

Cons

• One reviewer felt unsafe with their therapist and described the experience as very weird.
• The establishment was called a disgrace, with the mental health system described as sad, broken, a scam, and of horrible value.
• The therapist was accused of cutting the session short with a horrible attitude.
• The reviewer reported being spammed to pay the invoice.
• The website had no local office listing, no phone number, and no visible office hours, making it very difficult to reach.
• There were reports of poor communication and long waits for a diagnosis.
• A counselor was described as unprofessional, late, interrupting for a bathroom break, and charging for a 53-minute session.
• Billing was described as difficult to reach and unresponsive.
• One reviewer felt forced into therapy due to financial pressures and disliked the management style.
• The service was described as the worst and horrible by at least one reviewer.

Review

The collection of experiences from LifeStance patients reveals a landscape of strong personal connections with some clinicians, paired with significant frustration with administrative and logistical aspects of care. At the heart of the positive feedback are several clinicians who are described as genuinely attentive, compassionate, and thorough. Dr. Anita Herrera consistently appears as a standout: patients note that she takes time to listen, never rushes through appointments, and keeps them informed about medications. One reviewer explicitly states that Dr. Herrera is kind, empathetic, and thorough, while another emphasizes that she is always attentive and provides pertinent information about medications. The recurring sentiment is that if you reach out between appointments, you can count on a quick response, and many would readily recommend her and the practice as a whole.

Beyond medical management, a few therapists are highlighted for their exceptional interpersonal skills and practical support. Vickie is described as amazing, with evident passion for her work, strong listening skills, empathy, and useful guidance that helps clients feel comforted to discuss anything on their minds. Belinda Walsh stands out in several reviews as an easy person to talk to who listens without pushing, making scheduling straightforward, and ensuring a good match for clients' needs from intake onward. One reviewer even credits following Belinda to LifeStance's care standard, calling her "absolutely the best" and noting that Belinda saved their emotional life. Wendy Coates is also praised for being amazing and genuinely caring, with testimonials praising her ability to understand, listen, and help clients stay focused on their healing journey. Another review highlights Belinda as someone who makes clients feel heard and truly dedicated to helping them, reinforcing the sense that some LifeStance clinicians are deeply committed to patient well-being.

The personal narratives also include several warm endorsements of other clinicians and experiences. A reviewer expresses gratitude for an overall positive rapport with a doctor who offered empathetic care and thoughtful opinions, underscoring the value of professional collaboration and listening. There are mentions of positive moments with a therapist who helped a client reconnect with their childlike sense of ease, as in the case of a daughter who enjoyed meeting with Ms Marian and felt she helped her become more of a kid again. In addition, one client describes a very positive experience with a doctor who provided meaningful conversations, a respectful atmosphere, and a sense that the provider was truly engaged and calm. Overall, these accounts point to LifeStance delivering genuine, human-centered care when the match with a clinician is right.

However, the reviews are not uniformly favorable, and several express sharp dissatisfaction with specific therapists and with systemic aspects of the practice. A notably negative account targets a therapist named Phyliss Brodie, with statements that the establishment is a disgrace and that the reviewer felt unsafe and unheard. Language suggests strong disillusionment with the mental health system and the impression that the therapist's conduct, including brief or curt interactions, did not justify the leveraging of a hard-won trust. Frustration is intensified by accusations that a college degree and license do not translate into supportive or respectful treatment in this instance. This review also complains about being dismissed and charged for a session as if it were ongoing, reflecting a broader disappointment with perceived respect and accountability.

Billing and administrative friction surface repeatedly. Several reviews mention unwanted or aggressive billing practices, including being spammed with invoices and pressure to place credit cards on file. One reviewer notes persistent difficulties contacting billing and a perception that the company prioritizes revenue over patient questions or needs. The sense of commercial friction is reinforced by comments about being treated as a fund source rather than a person in need of support. Another complaint highlights a disconnection between care and access: even when therapy is going well, administrative processes can feel opaque or unresponsive, leaving clients frustrated about the inability to reach the right people when they need help.

Access and logistics add another layer of complexity to the overall experience. A particularly harsh critique points to a lack of basic contact information on the website - no local office listing, no phone number, and no visible office hours - creating what the reviewer describes as a barrier to care. Other comments describe long wait times for appointments or diagnoses, with one patient noting progress that slows after the initial inquiry and another citing a six-week promise followed by months of delay and technology issues getting in the way of accessing care. There are voices that acknowledge flexible scheduling and the option of virtual or in-person visits, and some clients report the process being efficient - from the first call to booked appointments within a week or two - while others encounter repeated obstacles and poor communication.

Despite the mixed experiences, the overarching theme is a dual reality: LifeStance can deliver highly meaningful, compassionate, and effective care through clinicians who listen, validate, and guide patients with expertise. When the patient-therapist match feels right, people describe the relationship as life-changing, offering support that feels personal, respectful, and deeply reassuring. On the other hand, administrative hurdles - billing practices, inconsistent communication, unclear office information, and scheduling glitches - can color the experience with frustration and distrust, sometimes overshadowing the clinical care that is otherwise praised.

In sum, these reviews portray LifeStance as a clinic where excellent clinicians - Dr. Anita Herrera, Belinda Walsh, Vickie, Wendy Coates, and others - can deliver outstanding, empathetic care that patients value highly. They also reveal a set of recurring challenges - billing transparency, accessibility, and reliable administrative support - that patients feel strongly about. The strongest guidance for prospective clients seems to be: seek a clinician with a proven rapport that fits your needs, clarify billing practices and communication channels up front, and verify scheduling logistics and office accessibility to avoid friction that can color the therapeutic experience. With the right match and smoother administration, many patients describe LifeStance as a place where meaningful progress and genuine care are very much attainable.

This area of Leesburg, Virginia offers a convenient and diverse range of amenities for senior living. With several cafes, restaurants, and pharmacies within close proximity, residents have easy access to dining options and healthcare services. The presence of parks and recreational facilities like Philip A. Bolen Memorial Park and Potomac Station Playground provide opportunities for outdoor activities and relaxation. Additionally, the nearby Inova Loudoun Hospital ensures that residents have access to quality medical care when needed. Transportation options such as Leesburg Executive Airport and Loudoun County Transit make it easy for seniors to get around the area. Overall, this part of Leesburg offers a comfortable and convenient lifestyle for seniors looking to live in a vibrant community with access to essential services and amenities.

Cafes

• Shoe’s Cup and Cork (0.2 miles)
• Panera Bread (1.7 miles)
• Starbucks (1.8 miles)
• Roots 657 (6.5 miles)

Parks

• Philip A. Bolen Memorial Park (0.2 miles)
• Potomac Station Playground (3 miles)
• Trailside Park (5.3 miles)
• Bles Park (7.1 miles)
• Out (9 miles)
• Franklin Park (9.5 miles)

Physicians

• Pediatric Healthcare (0.3 miles)
• Leesburg Orthopedics (0.4 miles)
• Nauman Akhtar, MD MBA (0.4 miles)
• Loudoun Hospital Center (0.4 miles)
• Koneru Suchitra MD (0.8 miles)
• Wattenmaker Ian, MD (1.2 miles)
• MyEyeDr (1.8 miles)

Restaurants

• Tuscarora Mill (0.3 miles)
• McDonald's (0.6 miles)
• Solo NY Pizza (1.4 miles)
• Leesburg Public House (1.5 miles)
• Taco Bell (1.6 miles)
• McDonald's (1.6 miles)
• Chipotle Mexican Grill (1.7 miles)

Pharmacies

• Rx Ally (0.3 miles)
• Express Care Pharmacy (0.4 miles)
• Walgreens (0.4 miles)
• Giant Pharmacy (0.8 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.8 miles)
• Walgreens (2.2 miles)

Hospitals

• Inova Loudoun Hospital (0.4 miles)

Places of Worship

• Cornerstone Chapel (2.4 miles)

Transportation

• Leesburg Executive Airport (2.6 miles)
• Loudoun County Transit - Leesburg Park & Ride (3.2 miles)

Theaters

• Alamo Drafthouse One Loudoun (7.4 miles)
• Brambleton Town Center (9.1 miles)
• Regal Fox 4DX & IMAX (9.1 miles)
• Regal Entertainment Group (9.5 miles)
• Regal Dulles Town Center (9.6 miles)