Home Instead

Pros

• Tracy has been amazing in helping the mom during the day, enabling the family to continue working.
• Tracey Burbank from Home Instead has been wonderful with the dad; she is caring and gentle.
• Donna has been a blessing in the home, caring for the husband who has Alzheimer's.
• Chelsea is a ray of sunshine every day she comes.
• Sharlene is a great caregiver to the dad and keeps the family updated on things that need fixing around the house.
• Virginia has been a Godsend for Mom.
• Harold is a fantastic, patient, and caring companion for the dad.
• The Home Instead team is adaptable, responsive, and dependable, focused on providing quality care.
• Tabitha is very attentive to the brother's needs and concerns and is always very helpful.
• The organization is superb from leadership to scheduling to caregivers.

Review

Families across generations have built deeply meaningful partnerships with Home Instead, turning moments of need into steady, reassuring support. One caregiver, Tracy, has been a constant presence for a mother who thrives on activity and companionship. Tracy's patient, caring approach has helped keep Mom physically engaged and emotionally connected, so the family can rest easy knowing she is in loving, capable hands during the day. The relationship isn't just about tasks completed; it's about the trust and warmth that make the daily routine feel like a shared, valued experience.

The support system proved essential when life took an unexpected turn. A husband's seizure caused by a brain lesion created an urgent care need that the family feared would be difficult to fill quickly. Yet Home Instead stepped in with remarkable speed, beginning almost immediately. The caregiving team - Mia, Michelle, Dee, and Donald - brought a level of dedication that felt like an answered prayer. They helped stabilize the situation, enabling the family to focus on what mattered most while knowing their loved one was being cared for with love and professionalism.

As the family adjusted to this new rhythm, Tracey Burbank emerged as a trusted caregiver for Dad. Tracey's gentle, attentive manner put Dad at ease, and she also extended her care to support Mom with household chores. The continuity and reliability she offered became a cornerstone of how the family navigated their daily responsibilities. The experience even turned into a personal milestone for the caregiver, as one reviewer shared their joy in the company itself and their hope to return to work for Home Instead - highlighting how much the team values and respects its staff as well as its clients.

Care and compassion have also extended to other family situations. Donna's care for a husband with Alzheimer's brought a profound sense of blessing into their home; when the caregiver leaves for work, there is confidence that her husband is being looked after with kindness and patience. The effect is not just practical care, but a sense of dignity and reassurance that there is a steady, kind presence in the home.

The warmth from caregivers has a bright, sunny influence, too. Chelsea is described as a ray of sunshine who takes great pride in her work, looking for ways to help and keeping things organized and thoughtful. For many families, such an upbeat, proactive attitude makes a tangible difference in daily life, helping clients feel seen and valued.

Janice has earned a special nickname - "the Mom-whisperer" - for her skill in guiding Mom through activities, encouraging daily routines, and knowing when to give space to relax or step in to accomplish a task. She is reliable, a clear communicator, and brings a genuine friendship to the relationship, which has become an essential element of Mom's ongoing care.

Another thread of these experiences is the value of anticipatory care. Veronica stands out for recognizing needs and acting before being asked. Her proactive approach has not only supported physical health and safety but has also contributed to overall well-being. She has become a trusted part of the family's routine, and her presence is described as engaging and reassuring, with Mom often noting that Veronica is "fun" and "interesting" as well as thoughtful.

Sharlene is another caregiver who has left a lasting impression, especially for Dad. Beyond attentive daily care, she keeps the family updated about practical issues around the house, blending practical help with open, honest communication. The reviewers describe the aides as pleasant, always looking for ways to assist, remembering preferences, and bringing innovative, considerate ideas to daily routines.

The names of many caregivers recur in conversations as a testament to long-term relationships. Okeithea, for example, is singled out as incredible with Mom, and Sandra's weekly presence - 12 hours for a year - is described as kind, compassionate, intelligent, and wonderfully punctual. The consistency of care and the positive energy she brings is a common theme across many families.

Across a broader scope, Home Instead is praised as a company with a deep commitment to the community. In one family's words, the office staff are responsive, and the team has been willing to step in with short notice, especially during challenging periods like the Covid years. Harold is highlighted as a patient, focused companion for a father, with care that honors the person's dignity while attending to what the family needs day-to-day. The willingness to address concerns and continuously strive for satisfaction stands out in every testimonial.

The experience with Tabitha offers another example of reliable, attentive care. Tabitha is described as highly attentive to a brother's needs, always ready to help, and deeply appreciated by the family. The trust placed in her and the rest of the Home Instead team motivates families to recommend the service to others in need.

Across time and circumstance, the message remains consistent: Home Instead caregivers become an integral part of the family's life. They provide daily support that enables parents to stay at home, manage complex conditions such as Parkinson's or dementia, and preserve dignity in hospice or end-of-life moments. The company's leadership, scheduling, and the care team work in concert to ensure that even on nights or weekends, the home is a place of safety, comfort, and connection. The breadth and depth of care - paired with the human touch of numerous dedicated caregivers - translate into real peace of mind for families who rely on Home Instead to be there when it matters most.

This part of Richmond, Virginia offers a convenient and bustling community with easy access to essential amenities such as pharmacies, places of worship, cafes, restaurants, physicians, theaters, hospitals, parks, and transportation services. With multiple CVS and Walgreens pharmacies nearby, as well as various healthcare providers like The Pediatric Center and Patient First - Parham within a short distance, seniors can feel assured of their medical needs being met. Additionally, the abundance of dining options including fast food chains like McDonald's and Chick-Fil-A to more upscale eateries like Teppanyaki Grill & Buffet and Panera Bread provide a variety of choices for dining out or grabbing a quick bite. The presence of popular coffee shops like Starbucks also offers a cozy spot to relax or socialize with friends. Furthermore, the close proximity to St Marys South Building and CJW Medical Center ensures that quality healthcare services are easily accessible in case of emergencies. Lastly, the nearby parks such as Reidelbach Park and Huguenot Park offer opportunities for leisurely strolls or outdoor activities amidst nature. Overall, this area provides a vibrant community with an array of conveniences for seniors looking for a comfortable retirement lifestyle in Richmond.

Pharmacies

• CVS Pharmacy (1 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.8 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.4 miles)
• CVS Pharmacy (3.5 miles)

Places of Worship

• Second Baptist Church (1.1 miles)
• Gayton Baptist Church (4.4 miles)
• St Edward's Church (4.6 miles)
• Staples Mill Road Baptist Church (5.5 miles)
• Richmond Virginia Temple (6 miles)

Cafes

• Starbucks (1.5 miles)
• Starbucks (3.5 miles)
• Perk (4.7 miles)
• Panera Bread (5.2 miles)
• Panera Bread (5.3 miles)

Restaurants

• McDonald's (1.6 miles)
• Chick-Fil-A (1.6 miles)
• McDonald's (1.7 miles)
• Teppanyaki Grill & Buffet (3.4 miles)
• McDonald's (3.4 miles)
• Kickback Jack's (3.5 miles)
• Chick-Fil-A (3.6 miles)

Physicians

• Melhorn, Melhorn & Quarles (2.4 miles)
• The Pediatric Center (2.4 miles)
• Patient First - Parham (2.4 miles)
• The Balance and Ear Center (2.5 miles)
• Dr Mark Freeman & Associates (2.8 miles)
• Sarah Cannon Cancer Institute At Henrico Doctors' Hospital (2.8 miles)
• Martirosian, Edward D, Md - Henrico Cardiology Assoc (2.9 miles)

Theaters

• Regal Short Pump & IMAX (4 miles)

Hospitals

• St Marys South Building (4.4 miles)
• CJW Medical Center (6 miles)

Parks

• Reidelbach Park (4.7 miles)
• Huguenot Park (5.7 miles)

Transportation

• Amtrak (5.4 miles)