Elizabeth House Assisted Living

Pros

• The majority of staff at Elizabeth House is described as really nice, friendly, and compassionate towards residents.
• The facility is praised for its cleanliness and the good care provided to residents.
• Residents enjoy the food, which is noted to be flavorful and satisfying.
• The move-in process is reported to be easy and free of problems.
• Elizabeth House offers good value with a flat fee structure that doesn’t change based on the level of care needed.
• Staff are attentive to medication management and maintain adequate communication with families regarding their loved ones' health.
• The facility has a bright and airy environment that makes a positive first impression.
• Many staff members are recognized for their dedication and love for their work in caring for residents.

Cons

• The previous two directors were described as awful individuals, indicating a negative leadership culture.
• Staff members reportedly spent more time in their break room than attending to residents' needs.
• The laundry room was often full of dirty clothes sitting on the floor, reflecting poor housekeeping.
• Communication issues arose when the main number went unanswered, which could hinder emergency responses for residents without phones.
• Significant price increases occurred without corresponding improvements to the facility, leading to dissatisfaction among families with fixed-income residents.
• Complaints about uncleanliness were common, with rooms not being properly maintained and bathrooms never smelling fresh.
• Administration was perceived as dismissive of family concerns and only focused on financial interests rather than resident care.
• Personal belongings like linens and clothes frequently disappeared, causing frustration for families.
• The lack of engaging activities led to residents being described as lethargic and primarily sitting in wheelchairs.

Review

Elizabeth House, a care facility that has recently come under scrutiny, presents a mixed bag of experiences from families who have entrusted their loved ones to its care. On one hand, some reviewers emphasize the positive aspects of the facility, including the cleanliness, quality of food, and the genuine compassion shown by staff members. The facility is described as being bright and airy upon first impression, with many praising the friendliness and attentiveness of personnel who seem dedicated to the well-being of residents. Staff members are noted for their efforts in medication management and for maintaining a level of communication with families that some consider adequate—especially when it comes to addressing health concerns.

However, despite these commendable attributes, there are significant complaints that overshadow Elizabeth House's reputation. Multiple reviewers have pointed out chronic understaffing issues that seem to plague many facilities in the industry. While some staff are seen as kind-hearted and patient—particularly during weekdays—the general consensus suggests that workers could be overburdened by their duties. This shortage affects not only attention to individual residents but also basic functions like laundry services; several visitors recounted instances where dirty clothes amassed in laundry rooms or where personal items went missing altogether.

Another major area for improvement highlighted by various families is the activity schedule offered at Elizabeth House. Many expressed disappointment over the limited recreational options available for residents, with Bingo being one of the few activities scheduled just two or three times a week. Families felt that enriching daily activities would foster better mental engagement among residents but acknowledged that this would likely require additional staffing—something they believe is currently lacking given existing pressures on employees.

Reviews also suggest broader systemic problems within administration practices at Elizabeth House. Some families expressed frustration regarding frequent price increases without corresponding improvements in facility conditions or resident care quality. With rent hikes exceeding levels manageable on fixed incomes for most residents, family members voiced concerns about how administrators prioritized financial gain over genuine care and service upgrades promised during initial tours—such as renovations to flooring and paintwork—that were never fulfilled.

The testimonies regarding cleanliness were particularly alarming; many users reported consistently unclean bathrooms, neglected rooms full of dust and stains, and linens abruptly vanishing without explanation. Despite claims from administration promising upkeep improvements after prior rent increases, visitors found little evidence supporting these assertions during regular visits—a sentiment echoed by multiple reviewers who conveyed dissatisfaction with housekeeping standards over prolonged periods.

Communication between families and administration appears strained as well. Complaining families have described interactions marked by dismissive attitudes from admin staff when raising valid concerns about care practices or conditions within the facility itself—a sentiment reinforced by reports suggesting abrupt responses advising dissatisfied families either to “stay and pay” or seek alternative arrangements elsewhere when issues arose.

Ultimately, while some aspects of Elizabeth House may appeal positively to prospective clients—from initial impressions about its appearance to moments showcasing compassionate staff engagement—the prudent reader must weigh these observations against substantial critiques regarding management accountability, activity limitations for residents, questionable cleanliness standards amidst price hikes, all indicating a gray cloud looming over what could otherwise be an amenity-rich environment characterized by thoughtful eldercare.

Located in Glen Allen, Virginia, this neighborhood offers a variety of amenities that may be appealing to seniors considering the area for living. With multiple places of worship nearby such as the Richmond Virginia Temple and Staples Mill Road Baptist Church, residents can find spiritual fulfillment. In addition, there are numerous pharmacies in close proximity for easy access to medications and healthcare needs. The area also features a selection of restaurants including McDonald's and Chick-Fil-A, providing convenient dining options. For medical care, there are several physicians offices and healthcare facilities like Innsbrook Primary Care and Richmond Dermatology Aesthetic Center nearby. Seniors can also enjoy cafes like Panera Bread and Starbucks for socializing or relaxing. Transportation options such as Amtrak and the Hanover County Airport are available for travel convenience. Furthermore, entertainment options like Regal Short Pump & IMAX theater provide opportunities for leisure activities. Overall, this neighborhood in Glen Allen offers a mix of services and amenities that cater to the needs of seniors looking for a comfortable and convenient living environment.

Places of Worship

• Richmond Virginia Temple (0.7 miles)
• Staples Mill Road Baptist Church (1.2 miles)
• Gayton Baptist Church (6.5 miles)
• Second Baptist Church (7.5 miles)

Pharmacies

• Walgreens (2 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (3.4 miles)
• Walgreens (3.4 miles)
• Walgreens (3.7 miles)

Restaurants

• McDonald's (2.3 miles)
• Chick-Fil-A (2.9 miles)
• Kickback Jack's (2.9 miles)
• Teppanyaki Grill & Buffet (3.1 miles)
• McDonald's (3.2 miles)
• McDonald's (3.3 miles)
• Chick-Fil-A (3.3 miles)

Physicians

• Innsbrook Primary Care (2.6 miles)
• Virginia Physicians (2.9 miles)
• The Ellen Shaw de Paredes Institute for Women's Imaging (3.1 miles)
• Richmond Dermatology Aesthetic Center (3.3 miles)
• Commonwealth Primary Care - Wyndham (3.6 miles)
• Pediatric Center (3.9 miles)
• Commonwealth Allergy and Asthma (3.9 miles)

Cafes

• Panera Bread (2.8 miles)
• Starbucks (3.9 miles)
• Starbucks (4.4 miles)
• Starbucks (5.4 miles)
• Panera Bread (6.3 miles)
• Starbucks (6.6 miles)
• Stir Crazy (6.8 miles)

Transportation

• Amtrak (4 miles)
• Hanover County Airport (5.1 miles)

Theaters

• Regal Short Pump & IMAX (5.2 miles)

Hospitals

• St Marys South Building (6.2 miles)