Information last verified:
Ashbrook and Ashlake Parkway, Chesterfield, VA 23832
For more information about senior living options: (844) 490-3973
The staff are warm, informative, and friendly. Ashlake is a beautiful senior property in Chesterfield County. Ashlake Crossing is very nice and quiet, with a walking trail and a pier. George was warm, informative, and friendly during the tour. The complex feels perfect and secure for residents. The property is close to everything and has a beautiful setting. The apartments are nice. There are two activity rooms. The laundry facilities are nice. The elevator is quick, contributing to convenient access.
The staff’s communication was poor and left tenants unclear about important details. Tenants were shown a unit in Ashlake Crossing and assured the other building would be the same, which turned out not to be true. They were told rent would be on a sliding scale based on income, but it was actually the standard restricted property rate. After applying, they qualified only for the Ashlake Trails building with no explanation as to why. The Ashlake Trails unit did not match the model shown; it had different cabinets, finishes, and overall vibe. The overall handling felt unprofessional and off-putting due to poor training and miscommunication. Marketing was misleading: conflicting HUD status information, and photos/listings that only showcased the nicer Ashlake Crossing.The Villas at Ashlake is best suited for seniors who prize an aesthetically pleasing, quiet campus with easy access to Chesterfield County amenities, and who can tolerate a dual-building setup with tangled income rules. The property effectively operates as two separate buildings, Ashlake Crossing, the more polished, photo-worthy option with white cabinetry and ceiling fans, and Ashlake Trails, a more economical, income-restricted building with darker finishes and cheaper appliances. For residents who demand transparent pricing, consistent finishes, and marketing that clearly reflects what will be delivered, this arrangement creates inevitable friction. A tour may promise one experience, only to reveal a different unit and different terms once the application process begins.
Families should explicitly consider alternatives if straightforward pricing and uniformity matter. The mixed messaging around rent and eligibility is a recurrent issue here. Several reviewers encountered the impression that rent could be on a sliding scale or tied to vouchers, only to learn that many units are governed by a standard restricted-income rate. The discrepancy is not trivial: it can drive buyers toward the wrong building or leave them unprepared for the actual monthly obligation. In other cases, the same property appears to market itself with photos of the nicer Crossing building, while a prospective resident ends up assigned to the Trails building with a markedly different aesthetic and finish. For families seeking a single, predictable pathway to move-in, this requires careful scrutiny or a different community altogether.
The most compelling positives hinge on setting, safety, and a respectful staff presence. The complex is described as very beautiful, with a tranquil vibe, accessible walking trails, and a pier that contributes to a sense of resort-like serenity. When staff interactions are strong, as one tour guide named George demonstrated, warm, informative, and evidently engaged, the experience can feel personalized and reassuring. Safety features such as controlled access via fobs and multiple activity spaces contribute to a sense of security and community life. In short, the environmental and social atmosphere can be genuinely appealing for residents who value calm surroundings and modest, well-maintained common areas.
Yet these advantages are often undercut by the core management issues and practical gaps. The most consequential cons center on communication and clarity. Prospective residents have reported inconsistent or incomplete information about which building will be available, what the exact unit will look like, and how rent is determined. The two-building structure compounds the risk of misunderstandings: one property operates with different income qualifications and amenities than the other, yet listings and marketing materials do not always differentiate clearly between them. The result is a perception of false advertising or misrepresentation, even when staff members intend no deception. The lack of consistent, accessible explanations about income requirements, unit finishes, and included services leaves families second-guessing every step of the process.
Additional practical drawbacks warrant serious consideration. Laundry is a frequent point of friction: some units lack in-unit washer and dryer, relying instead on a communal area with a paid-use model, which adds ongoing cost and inconvenience. Similarly, amenities are not as comprehensive as in many comparable senior communities, no on-site full-service laundry for all units, limited common-area offerings beyond a workout room and a couple of activity spaces, and only a single elevator serving all floors, which can be a hassle for residents with mobility concerns or frequent movers. The disconnect between glossy photos and the actual on-site reality, especially when Trails finishes look noticeably different from Crossing finishes, creates ongoing risk for dissatisfaction after move-in.
For families making a decision, the recommended approach is practical due diligence and a clear decision protocol. Demand an exact, binding floor plan and finish sheet for the specific unit under consideration, not a generic model image. Insist on a transparent, written explanation of which building you are considering, the applicable income qualifications, and the exact rent calculation before submitting any application. Confirm whether in-unit laundry is included or whether the resident will need to use the laundry facilities and how much those services will cost monthly. Verify accessibility needs, including elevator access and the feasibility of moving around the campus without excessive stairs. Schedule an in-person tour for the exact unit in question, not a generic show unit, and request a current, granular listing of included amenities and services so expectations align with reality.
Overall, Villas at Ashlake offers undeniable aesthetic appeal, a peaceful environment, and a degree of personal interaction that can be very appealing to the right resident. The major caveat is the lack of consistent pricing transparency and the bifurcated living model, which can transform a promising move into a logistics quagmire. For families prioritizing clarity, predictable costs, and a broad suite of on-site conveniences, alternatives may deliver a cleaner, more reliable decision path. For those who can navigate the quirks, cherish the setting, and insist on strong, proactive staff communication, Ashlake can be a solid fit, provided the buyer accepts the reality of two buildings with different rules and finishes and commits to a rigorous pre-murchase check.
6 resident community capacity
Active Adult Communities (55+)Active Adult Communities provide seniors with opportunities for socialization, activities, and wellness programs tailored to their needs. These communities offer a sense of belonging and security while promoting an active and independent lifestyle for those aged 55 and older.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Richmond International (21 miles away)
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.Villas at Ashlake in Chesterfield, VA is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. With a focus on providing a comfortable and enjoyable living environment, this community offers telephone and Wi-Fi/high-speed internet access to keep residents connected with their loved ones.
When it comes to care services, Villas at Ashlake goes above and beyond to meet the needs of its residents. The experienced staff is dedicated to assisting with all aspects of daily life, including meal preparation and service, ensuring that each resident receives nutritious and delicious meals tailored to their dietary restrictions. Medication management services are also available, ensuring that residents take their medications on time and as prescribed.
The dining experience at Villas at Ashlake is exceptional, with special attention given to accommodating any dietary restrictions or preferences. Whether it's catering to specific allergies or following a particular diet plan, the culinary team excels in creating flavorful meals that cater to everyone's needs.
Convenience is another major advantage of living at Villas at Ashlake. There are seven pharmacies nearby, allowing for easy access to prescription medications. Additionally, having 11 physicians located close by ensures that residents have ample options when it comes to their healthcare needs.
Residents also have a variety of leisure activities near the community. With two restaurants nearby, they can explore different cuisine options or enjoy a meal out with family and friends. For those seeking spiritual fulfillment, there are two places of worship located nearby where they can nurture their faith. Entertainment options include a theater nearby for those who enjoy movies or live performances.
In summary, Villas at Ashlake in Chesterfield, VA offers an outstanding assisted living community with top-notch amenities and care services. From excellent dining options accommodating special dietary restrictions to readily accessible pharmacies and physicians in the area, this community strives to provide everything needed for a fulfilling and comfortable lifestyle for its residents.
Villas at Ashlake is located at Ashbrook and Ashlake Parkway, Chesterfield, VA 23832 in Chesterfield County, Virginia
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