Nalle Street Home For Adults

Pros

• The facility has impressive caring staff, including PT, OT, nursing, and administration.
• The staff are kind and well trained.
• PT and OT are great.
• The Laurels is a great facility with exceptional cleanliness and strong management.
• Louise Bodenstein is an excellent admissions director.
• The admissions team and staff are awesome; the facility is clean and the staff are friendly and welcoming.
• The staff are exceptional, caring, and friendly.
• Admissions is simple, with great staff and wonderful care.
• Louise in Admissions is kind, caring, and dedicated.
• The staff make difficult times easier for residents.
• The therapy team does great work and makes families feel like they belong.
• The facility is amazing and highly recommended.

Cons

• They were absolutely disgusted by the front desk staff's response when their aunt couldn't be found, with the staff claiming no idea where she was.
• They observed their loved one lying soaked in bed with wet clothes and bedding, and on another visit noted a room that smelled of urine with wet clothes and depends tossed in the closet.
• They reported no nursing staff checking on their loved one for hours, while others were on cell phones and not assisting.
• They described night staff mistreating their mother, leaving her on a toilet for two hours and hiding her call button.
• They felt the facility was severely understaffed, with overworked CNAs and tech staff, resulting in slow response times.
• They expressed disappointment with the overall treatment they received, stating they would give zero stars if possible.

Review

The Laurels Nursing and Rehab facility emerges in many evaluations as a place powered by genuinely caring people who strive to treat residents and their families with respect, warmth, and diligence. Across multiple comments, families praise the staff for their compassion and professional expertise, particularly in physical therapy, occupational therapy, nursing, admissions, and administration. The overarching impression is of a facility that values people, keeps a clean and orderly environment, and maintains a management team that is accessible and responsive. The Admissions Director, Louise Bodenstein, is singled out repeatedly as a standout - described as kind, dedicated, and instrumental in guiding families through the process from first contact to confident transitions. In several notes, Louise is called "the first and best person there" and even a "gem" in the community who makes families feel seen and supported.

Admission and therapy teams are frequently highlighted as major positives. Several reviews commend the admissions process as smooth and straightforward, with staff who are welcoming and clear. Once residents begin their stay or rehab journey, the therapy teams receive high praise for their skill and effectiveness. Comments about physical therapy and occupational therapy describe sessions as thoughtful, focused, and successful, with particular admiration for therapists who helped people regain function and return home. Specific names - such as Ralph in physical therapy, whom one reviewer calls the best, and the broader team including Jermaine, Yolanda, Keturah, Desirae, and Jerome - appear as consistently helpful figures. The therapy leadership gets credit through mentions of Judith Ann as head of therapy and the social services support provided by Hannah, which many families found reassuring during difficult transitions.

Cleanliness and overall facility conditions consistently surface as standout strengths. Several reviewers note that the Laurels is a very clean, well-kept environment, with a sense of order that contributes to a feeling of safety and comfort for both residents and visitors. Several accounts also mention positive shifts in leadership and operations, including a new director of nursing and assistant director of nursing who are driving ongoing improvements. The combination of a tidy, well-maintained setting and proactive administration helps support the perception that the Laurels strives to create a respectful, pleasant atmosphere for care and recovery.

The overall tone across many reviews is one of gratitude and reassurance - families describe experiences where staff treated loved ones with kindness, dignity, and a genuine desire to help. For many, the Laurels has been a place of healing that sufficiently honors the emotional journey of patients and families. In numerous anecdotes, people recount moments when staff went above and beyond to ease transitions, coordinate care, and provide comforting presence during challenging times. The narrative of "feeling like family" frequently appears, underscoring the relational strength of the facility as a core component of its reputation.

However, the picture is not uniformly flawless. Several reviews raise legitimate concerns about staffing and consistency, particularly in times when resources felt stretched. Some families describe slower response times or gaps in monitoring, especially when understaffing is implied. A few accounts point to situations where residents did not receive prompt attention or assistance, and there are alarming mentions of care lapses - such as a resident left on a toilet for an extended period, call buttons not being readily accessible, or others in the environment who were distracted or momentarily unavailable. One account describes a front desk interaction that left a family frustrated, with a person with dementia and fall risk not being located promptly in a critical moment. These reports are serious and underscore the reality that, in some shifts or rooms, family members perceived gaps in care and vigilance.

In addition to those concerns, another review details distressing conditions observed on a visit - from soaking beds and urine odors to clothing and bedding left in distressing states - that understandably left the visitor worried about ongoing daily care. A separate experience notes nighttime staffing challenges, with the day nurses described as friendly, but overnight care falling short in ways that caused a family to temporarily withdraw their loved one for safety. Together, these stories contribute a candid reminder that even facilities with strong reputations for kindness and professionalism must continuously address staffing levels, training, and workflow to ensure consistent care around the clock.

Despite these mixed experiences, several reviewers still emphasize that their overall takeaway was positive and that they would consider returning or recommending the Laurels, especially when tours or direct conversations with admissions and therapy teams occur. A number of families explicitly encourage others to visit the facility, meet the admissions team, and observe the environment firsthand before making decisions. The recurring thread is clear: the Laurels houses a cohort of devoted professionals and a commendable environment, but potential residents and their families should actively engage with staff, ask questions about staffing, and advocate for timely, attentive care on every shift.

In sum, The Laurels Nursing and Rehab presents as a facility with strong foundations: compassionate staff across therapy, nursing, and administration; a reputation for cleanliness and orderly operation; and a leadership team that many families find approachable and effective. The admissions team, especially Louise Bodenstein, consistently shines as a vital touchpoint that sets a hopeful tone for families at a moment of transition. Yet the reviews also reflect real challenges - chief among them staffing and consistency in care at all hours. The best path forward, according to these voices, is a proactive, tour-led engagement with the Laurels to understand how the facility allocates resources, supports its staff, and ensures vigilant, compassionate care for every resident, every day.

This part of Charlottesville, Virginia, offers a convenient and diverse range of amenities for seniors looking to settle down. With easy access to transportation options like Amtrak and various dining establishments such as Guajiros Miami Eatery and Quirk Cafe, residents can enjoy a vibrant culinary scene. Additionally, the proximity to parks like Tonsler Park and IX Art Park provides opportunities for outdoor recreation and relaxation. The area is also well-equipped in terms of healthcare facilities, with hospitals like UVA Hospital and medical clinics nearby. Places of worship such as University Baptist Church and St Paul's Memorial Church offer spiritual support for those seeking it. Pharmacies like CVS and Timberlakes Drug Store are easily accessible for medication needs, while entertainment options such as Alamo Drafthouse Charlottesville provide cultural enrichment. Overall, this part of Charlottesville offers a well-rounded environment for seniors looking to embrace a fulfilling lifestyle in their golden years.

Transportation

• Amtrak (0.1 miles)

Restaurants

• Guajiros Miami Eatery (0.2 miles)
• Maya (0.2 miles)
• Blue Moon Diner (0.2 miles)
• Quirk Cafe - Quirk Charlottesville (0.3 miles)
• Peloton Station (0.3 miles)
• McDonald's (0.5 miles)
• Iron Paffles & Coffee (0.5 miles)

Cafes

• Starbucks (0.2 miles)
• Kung Fu Tea (0.3 miles)
• Mudhouse (0.5 miles)
• J Bird Supply (0.6 miles)
• Shenandoah Joe Coffee Roasters (0.7 miles)

Parks

• Tonsler Park (0.2 miles)
• IX Art Park (0.6 miles)
• Belmont Park (0.9 miles)

Hospitals

• UVA 3 Central (0.3 miles)
• UVA Hospital 4 Central (0.4 miles)
• University of Virginia Health System : Infectious Diseases Clinic (0.4 miles)
• University Hospital (0.4 miles)
• Rector & Visitors of The University of Virginia (0.8 miles)

Physicians

• UVA Pediatric Orthopedic Clinic (0.4 miles)
• Stephanie Ficht, NNP (0.4 miles)
• UVA Adult Neurology Clinic (0.4 miles)
• UVA Pulmonary Clinic (0.4 miles)
• Schorling John Dr University Medical Associates Charlottesville (0.4 miles)
• Uva Cancer Center (0.4 miles)
• UVA Emily Couric Clinical Cancer Retail Pharmacy (0.4 miles)

Places of Worship

• University Baptist Church (0.4 miles)
• St Paul's Memorial Church (0.7 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• CVS Pharmacy (0.6 miles)
• Timberlakes Drug Store (0.7 miles)
• CVS Pharmacy (1.3 miles)
• Wegmans (1.5 miles)
• Kroger Pharmacy (1.7 miles)

Theaters

• Alamo Drafthouse Charlottesville (1.3 miles)