Comfort Keepers, Arlington, VA

Pros

• Rita is an incredibly thoughtful caregiver who understands her clients' unique needs and prioritizes safety, nutrition, hydration, hygiene, and both physical and social activity.
• Administrator coordinators are efficient, coordinated, and communicative, and the aides - Michaela, Ellen, June, and Lydia - are top-notch, smart, compassionate, patient, and supportive.
• Comfort Keepers is wonderful and easy to work with; families never have to worry because the care is in good hands and of high quality.
• The company is upstanding and treats residents with respect and patience; caregivers are kind and go above and beyond.
• The staff are fantastic - caring, attentive, and often witty and charming.
• Comfort Keepers helps seniors maintain independence while providing companionship, meaningful conversations, and new experiences; Rejoice is a godsend to patients and their families.
• Celainia Knight is excellent and very professional; services are invaluable for people who have no family nearby.
• Comfort Keepers provides peace of mind and accessible, attentive care; the care coordinators help relieve stress.

Cons

• A reviewer alleged that Comfort Keepers kept their full one-month deposit and gave them the runaround for two months regarding the refund, suggesting an intent to keep the money.
• The reviewer stated they would be taking Comfort Keepers to court.

Review

Comfort Keepers stands out as a remarkably thoughtful care partner, dedicated to safeguarding every facet of a client's well-being. Across the board, caregivers like Rita demonstrate a deep understanding of each person's unique needs, prioritizing safety, nutrition, hydration, and hygiene while also encouraging physical and social activity. Rita's forward-thinking approach to wellness is evident in the way she plans ahead, ensuring that care isn't just routine tasks but a proactive framework for staying healthy and connected. What shines through is not only professionalism but a daily expression of genuine care through actions that put clients at ease.

The team behind the scenes leaves a similarly strong impression. Administrator coordinators are described as efficient, coordinated, and communicative, with a clear sense of understanding that helps the care flow smoothly. The aides are repeatedly praised as top-notch, with names like Michaela, Ellen, June, and Lydia highlighted as examples of smart, compassionate, patient, and supportive professionals. The consistency and quality of the aides contribute to a sense of reliability and trust that families can count on when they are not there in person.

Clients also emphasize how easy Comfort Keepers makes the experience of arranging and receiving care. The organization is seen as wonderful and easy to work with, with assurances that families never have to worry because excellent care will be provided. This sentiment translates into a confidence that the care plan will be executed well and that the team will be accessible and responsive whenever needed, providing peace of mind to loved ones who might otherwise feel overwhelmed.

The overall character of the company is described as upstanding and outstanding, with a strong commitment to respect and patience for residents. Caregivers are consistently noted as kind and respectful, and the team is praised for going above and beyond in their duties. One reviewer even rates the experience as "100/10," underscoring the extraordinary level of care and dedication that Comfort Keepers brings to its work.

One particularly moving account centers on a grandmother who had been fully independent into her mid-90s. After a fall at night, she needed support, and Comfort Keepers helped ease the family's worries by introducing a caregiver - Rejoice - who became a true godsend to both the grandmother and the entire family. The care did more than assist with daily tasks; it fostered meaningful conversations, shared memories, and new experiences at an age when society might suggest otherwise. The family notes that Comfort Keepers promotes a model of care that encourages independence as much as possible, delivering not just help with tasks but companionship, reassurance, and a renewed sense of security. The entire team - from caregivers to office staff - was described as attentive, punctual, and easily accessible.

There are accounts that highlight specific, positive experiences in more clinical settings as well. One reviewer hired Comfort Keepers to provide transportation to a hospital procedure, and the caregiver, Celainia Knight, was described as excellent and very professional, providing invaluable assistance for someone who has no nearby family. The sentiment conveyed is one of gratitude for reliable, respectful service that can make difficult times much more manageable.

Yet, not all feedback is perfect. A less favorable note recounts an experience where a full one-month deposit was kept, with delays and a runaround about the refund for two months. The reviewer indicates clear distrust of the situation and even mentions taking the matter to court. This stands in contrast to the otherwise overwhelmingly positive testimonials, reminding prospective clients that, as with any service, financial and administrative matters deserve careful attention and timely resolution.

Taken together, these experiences paint Comfort Keepers as a company that consistently delivers compassionate, well-coordinated care that supports independence while providing reassurance for families. The care coordinators play a central role in organizing services without pressure from sales pitches, and their ability to coordinate rather than merely sell creates a sense of trust and relief for those navigating the complexities of caregiving. Across aides, office staff, and coordinators, the shared thread is a genuine commitment to respectful, attentive care that prioritizes the person at the center of the plan and the peace of mind of their loved ones.

This part of Arlington, Virginia offers a convenient and diverse range of amenities for senior living. With multiple cafes like Starbucks and Tatte Bakery & Cafe in close proximity, residents can easily enjoy a cup of coffee or a bite to eat. The area also boasts various transportation options including Metro stations like Ballston-MU and East Falls Church, making it easy for seniors to get around the city. Additionally, there are pharmacies like CVS and Walgreens nearby for any medical needs. With parks such as Glencarlyn Park and hospitals like Georgetown University Hospital in the vicinity, seniors can stay active and access medical care when needed. For entertainment, there are theaters like AMC Georgetown 14 as well as healthcare facilities such as Foxhall Pediatrics and One Medical available. Overall, this part of Arlington provides a well-rounded environment for seniors looking to live comfortably with easy access to amenities and services.

Cafes

• Starbucks (0.3 miles)
• Tatte Bakery & Cafe (1.3 miles)
• Blue Bottle Coffee (2.9 miles)
• Tatte Bakery & Cafe (4.2 miles)
• Starbucks (4.8 miles)

Transportation

• Ballston-MU Metro Station (0.4 miles)
• East Falls Church Metro Station (2.2 miles)
• Pentagon Metro Station (3.5 miles)
• Foggy Bottom-GWU Metro Station (3.6 miles)
• Crystal City Metro Station (4 miles)
• American Airlines Admirals Club (4.4 miles)
• Ronald Reagan Washington National Airport Metro Station (4.5 miles)

Restaurants

• Chipotle Mexican Grill (0.5 miles)
• Medium Rare (0.7 miles)
• Lebanese Taverna Market (0.8 miles)
• Northside Social Coffee & Wine (1 miles)
• McDonald's (1.3 miles)
• Italian Store (1.3 miles)
• Chick-Fil-A (2 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• CVS Pharmacy (1 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2.2 miles)

Parks

• Bluemont Junction Trail (0.7 miles)
• Glencarlyn Park (1.6 miles)
• Georgetown Waterfront Park (3 miles)
• West Potomac Park (3.7 miles)
• Long Bridge Park (3.9 miles)
• Gravelly Point Park (4.4 miles)
• Huntley Meadows Park (4.5 miles)

Hospitals

• Georgetown University Hospital Pasquerilla Center (2.7 miles)
• MedStar Georgetown University Hospital (2.7 miles)
• Sibley Memorial Hospital (3.4 miles)

Theaters

• AMC Georgetown 14 (3.1 miles)

Physicians

• Foxhall Pediatrics (3.6 miles)
• The Centers For Advanced Orthopaedics (4.1 miles)
• One Medical (4.2 miles)
• American College of Obstetricians & Gynecologists (4.7 miles)