Care Experts Inc

Pros

• The caregiver is very good with the client's mom, providing her with the support she needs.
• The caregiver seems to be well-trained and understanding, ensuring quality care for the client’s mother.
• The person who helped get started listened to the family's needs and found the right caregiver for them.
• Care Experts provides fantastic service and is very responsive to questions and requests.
• The family appreciates that caregivers come to their home to take care of their husband, engaging him in lots of activities.
• The client's mom loved the nurse, who was consistently present and attentive.
• The agency is courteous and promptly answers any questions from the family.

Cons

• The owner of the agency is very rude and even threatened the family.
• There was a miscommunication about payment for services, and the owner was disrespectful during discussions.
• The owner does not answer or return calls.
• The family's experience with the agency has been horrible due to the owner's irrational behavior.
• It is concerning that someone who acts so irrationally has contact with the senior community.

Review

The experience with home care agencies can be incredibly varied, and the reviews shared reflect a wide spectrum of sentiments from clients regarding their interactions with caregivers and agency management. One notable negative experience outlined involves an overwhelming lack of professionalism from the owner of the agency. As described by one family, they were faced with rudeness and unprofessional behavior when dealing with payment miscommunications. The family's attempt to address these concerns was met with disrespectful responses and threats, leaving them feeling frustrated and unheard. This kind of treatment raises serious questions about whether individuals exhibiting such irrational behavior should have any role in providing care for the senior community, where compassion and understanding are paramount.

In stark contrast to the owner's demeanor, the caregiver assigned to assist the family's mother received high praise. Described as exceptionally skilled, well-trained, and compassionate, this individual has become a significant source of support for her client. The caregiver's attentive nature ensures that she is always ready to help with whatever needs arise during her shifts. It is clear from the review that her presence has been a comforting influence in their home, underscoring the essential role caregivers play in enhancing the quality of life for seniors at home.

Another theme evident in these reviews is how crucial effective communication is during onboarding processes. A different positive review highlighted how someone responsible for initial assessments took detailed notes on what was needed by the family when selecting a caregiver. This responsive approach laid a solid foundation for establishing trust between the family and caregivers involved—one that underscores not just operational efficiency but also emotional intelligence on behalf of those managing client relations within such agencies.

Customer satisfaction appears to be another area where some agencies excelled significantly. For instance, Care Experts emerged as a highly recommended option among families who benefited from their services. Clients express deep appreciation for their responsiveness; they note that staff members consistently remain available to address inquiries or requests promptly without delay. Such dependability can alleviate much anxiety associated with caring for loved ones during challenging times, reinforcing why some families are willing to recommend this agency wholeheartedly based on their experiences.

Moreover, families convey relief at being able to keep loved ones at home rather than resorting to more institutionalized forms of care like nursing homes or assisted living facilities. One reviewer articulated this sentiment clearly: They preferred having caregivers come into their home environment to provide support instead of placing their husband into a facility—a choice filled with emotional weight for many families facing similar decisions about elder care.

Finally, patients seem grateful not only for practical assistance but also for engagement activities provided by caregivers during visits—as expressed multiple times across various testimonials. These positive interactions contribute meaningfully towards maintaining mental stimulation and emotional connections for seniors while receiving care at home. From delightful activities that ensure both physical movement and social interaction to consistent conversations promoting warm relationships between caregivers and clients—the overall emphasis remains firmly on personalized care tailored specifically around individual needs.

In summary, while there are certainly areas in which particular agencies fall short—highlighted painfully through rude management encounters—other experiences illustrate how vital a good caregiver's expertise can be coupled with responsive managerial practices that prioritize customer satisfaction amidst complex caregiving landscapes today.

Pharmacies

• Walgreens (0.4 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.5 miles)
• CVS Pharmacy (3.8 miles)
• CVS Pharmacy (3.8 miles)

Restaurants

• McDonald's (1 miles)
• IHOP (1.1 miles)
• Five Guys Burgers & Fries (1.3 miles)
• Chick-Fil-A (2.8 miles)
• Burger King (2.9 miles)
• Joe Theismann's Restaurant (3 miles)
• Port City Brewing Company (3.1 miles)

Physicians

• Patient First - Alexandria (1.1 miles)
• Telegraph Corner Family Medicine (1.8 miles)
• Diagnostic Radiology (2 miles)

Hospitals

• Inova Mount Vernon Hospital (1.8 miles)
• Inova Mount Vernon Hospital Emergency Room (1.8 miles)
• Fort Belvoir Community Hospital (5.3 miles)

Transportation

• Eisenhower Avenue Metro Station (2.5 miles)
• Amtrak (3 miles)
• King Street - Old Town Metro Station (3 miles)
• Van Dorn Street Metro Station (3.4 miles)
• Braddock Road Metro Station (3.7 miles)
• Franconia-Springfield Metro Station (4.6 miles)
• TSA PreCheck (6.1 miles)

Theaters

• AMC Hoffman Center 22 (2.6 miles)
• Regal Springfield Town Center (4.9 miles)

Cafes

• Panera Bread (3 miles)
• For Five Coffee (3 miles)
• Mae's Market and Cafe (3.2 miles)
• Starbucks (3.8 miles)
• Starbucks (3.8 miles)
• Junction Bakery & Bistro (4 miles)
• Starbucks (5.3 miles)

Parks

• Waterfront Park (3.5 miles)
• Fort Hunt Park (3.9 miles)
• Huntley Meadows Park (4.3 miles)
• Springfield Forest Park (4.4 miles)
• Glencarlyn Park (7.1 miles)
• Long Bridge Park (7.2 miles)

Places of Worship

• Saint Bernadette C (6.6 miles)
• Pohick Church (7.1 miles)