Townsend's Home For Adults

Pros

• The staff provide great interactions and the facility is very clean.
• The facility is a pleasant place to visit.
• The mother loves Commonwealth Senior Living.
• Everyone there is supportive and caring.
• Olivia helped move her mom to Commonwealth, and she has been healthier since receiving regular meals and medications.
• Every staff member is dedicated to keeping residents healthy and happy.
• Staff demonstrate patience and encouragement with residents and families.
• The atmosphere is nice, the facilities are clean, and the workers are friendly.
• Candy demonstrates diligence and care, going above and beyond to support her mother.
• The activities department keeps residents happy and engaged socially.
• Memory Care unit staff are friendly, patient, and helpful, keeping the unit clean and organized.
• The beautiful facility and caring staff make it feel like home.

Cons

• The outside now looks like an institution and is seen as wasteful spending for renovations.
• There is a strong urine odor at the entrance.
• Some staff work 16-hour shifts, making it hard to keep up with residents' needs.
• Bobby Sue's hand dexterity issues lead to dropped items and a messy room, and her commode is usually a mess.
• On Sundays, the cleaning staff are not on duty, affecting overall cleanliness.

Review

The Commonwealth Senior Living communities emerge in these notes as places where warmth, cleanliness, and attentive care form a daily rhythm. Across many voices there is a strong sense that the people matter most - the residents, their families, and the dedicated staff who ring the bell every day with patience, kindness, and a shared purpose. A common thread is the belief that this is a place that feels like home thanks to the spirit of the people who work there, the clean and well-kept environments, and the thoughtful routines that support everyday life for seniors and memory care residents alike.

A recurring story centers on a personal move that set the tone for many families: a loved one who relocated to Commonwealth from another place, and who found in CSL not only care but a sense of belonging. One daughter recounts how her mom moved to Commonwealth from SC at the end of February 2022 and absolutely loves it, inviting others to ask her about it to hear the enthusiasm firsthand. The sentiment is captured in the line that "people make the place," underscoring how the character of staff and the atmosphere they foster create a welcoming home for residents. The community is described as a place where there are great people all around, ready to support and connect with families as they navigate new chapters.

The staff are singled out for their impact in tangible and meaningful ways. Olivia is repeatedly highlighted for her pivotal role in coordinating care and logistics - she helped a family complete the necessary paperwork and move a loved one from hospital to Commonwealth in record time, a transition that led to better nutrition, regular meals, and consistent medications for the resident. Beyond individual acts, families repeatedly note that every single staff member is devoted to keeping residents healthy and happy, with commendations for their patience and for calmly guiding families and residents through questions and decisions during a difficult life phase. The praise isn't limited to a few names; it includes many who are seen as integral to the daily functioning of the place, from care aides to administrative staff, and even a physician like Dr. Daniel who contributes to the sense of comprehensive care.

The day-to-day environment also gets glowing feedback. Visitors describe a nice, friendly atmosphere with clean facilities and workers who are approachable and easy to talk to. The activities department is highlighted for its meaningful engagement - organized programs and social opportunities that help residents stay connected and joyful. In memory care, staff are praised for exhibiting patience, helping residents with dressing and hair, encouraging participation in activities, and maintaining a tidy, organized unit whose atmosphere remains calm and reassuring. The emphasis on cleanliness, order, and considerate caregiving runs through many notes, reinforcing the idea that Commonwealth is a place where residents are treated with dignity and respect.

Families who have spent time at Commonwealth also point to moments that reinforce their trust. One family mentions moving their mother specifically because of Olivia's openness and the caring attitudes of the staff; they encountered positive, happy residents who felt welcomed. Another note from a family describes visiting a loved one as staff served supper and kept the resident well during recovery from a hospital stay. The tone is consistently grateful: staff are described as friendly, supportive, and committed to the well-being and happiness of residents and their families, with events such as monthly Family Nights that strengthen those ties and foster a sense of community.

Like any long-term care setting, the reviews don't ignore the occasional challenges. Some readers mention areas for improvement or reminders of the realities of caregiving. A reviewer notes that the outside appearance has shifted from inviting to more institutional-looking, expressing frustration about how exterior upkeep is handled. Others mention the occasional odor of urine upon entering, noting that it was not representative of the usual standard and was perhaps tied to a Sunday when cleaning staff were not on duty. There are practical realities mentioned as well - some residents require help due to physical limitations, and a few comments describe instances where items are dropped and the room can get a bit messy, but the staff are praised for doing a good job under those circumstances. Staffing strains are also acknowledged, with mentions that some workers are working long shifts, including 16-hour days, and that there is a time when the team is primarily female, though this question of gender balance sits beside the broader message of strong, capable caregiving.

Amid these nuanced notes, several more messages stand out for their warmth and pride. Families repeatedly call the facility clean and well-run, with resident meals and daily routines receiving praise - menus are described as appealing, with fresh salads and satisfying portions. The overall atmosphere is described as professional yet fun, with a sense that staff genuinely care about the residents' happiness. Several specific staff names surface repeatedly in gratitude - Candy for her diligence and care during distress, Teresa for leading a lively memory care unit with creativity, Kem for organizing art activities, Brenda for reliable support, and the medication team (including a caregiver often identified as Miranda or Melinda) for careful management. One family even notes how their dad's experience feels like a five-star hotel thanks to the attention and pride the staff take in maintaining the facility and its culture. The sentiment is that Commonwealth isn't just a place to live - it's a community where kindness, competence, and compassion are the norm, and where families feel heard and supported.

Overall, the feedback paints a vivid portrait of Commonwealth Senior Living as a place where residents are treated with genuine care, families find reassurance in the expertise and empathy of the staff, and the environment - both physically and socially - supports dignity, health, and connection. From the commitment of Olivia and the care teams to the active engagement of the activities staff and the warmth of daily interactions, these experiences come together to form a narrative of belonging. The recurring themes of cleanliness, attentiveness, engaging programs, and a culture of helping one another create a strong sense that Commonwealth is more than a facility - it is a true home for residents and a trusted partner for families navigating the journey of aging and care.

Located in Abingdon, Virginia, this area offers a variety of amenities within close proximity. There are several pharmacies nearby for easy access to medication and healthcare needs. Additionally, there are several physicians' offices and medical groups for comprehensive healthcare services. For spiritual support, there are multiple places of worship to choose from. Transportation options are convenient with a car rental agency just half a mile away. When it comes to dining, there is a selection of fast food restaurants as well as cafes for enjoyable meals out. Outdoor enthusiasts can visit nearby parks for recreational activities. In terms of healthcare facilities, there are two hospitals within a short distance. Overall, this area provides a mix of essential services and recreational opportunities perfect for seniors looking for a vibrant community in which to live.

Pharmacies

• Walgreens (0.2 miles)
• Michael's Pharmacy (0.4 miles)
• Food City Pharmacy (1.2 miles)
• Va Lottery Food City 8 (1.2 miles)
• CVS Pharmacy (2.8 miles)
• Highland Community Pharmacy (3.9 miles)
• Healthplus & Pharmacy (5 miles)

Physicians

• Wellmont CVA Heart Institute (0.5 miles)
• Abingdon Physician Partners (0.5 miles)
• Mountain States Medical Group (0.6 miles)
• Highlands Center. For Behavioral Health / Recovery Care Coordination (0.6 miles)
• Highlands Center. For Behavioral Health / Outpatient Services (0.6 miles)
• Abingdon Medical Associates (0.6 miles)
• Abingdon Falls Plaza Hearing Center (0.6 miles)

Places of Worship

• Anglican Church of the Good Shepherd (0.5 miles)
• Abingdon Bible Church (1.4 miles)
• King's Chapel Church (1.8 miles)
• Southern Baptist Convention (1.8 miles)
• Gathering Place (1.9 miles)
• Christ the King Catholic Church (3 miles)
• Spoon Gap Freewill Baptist Church (3.8 miles)

Transportation

• Enterprise Rent-A-Car (0.5 miles)
• Noonkester Freeze Dry (3.4 miles)

Restaurants

• McDonald's (0.8 miles)
• Papa John's Pizza (1.2 miles)
• McDonald's (1.3 miles)
• Arby's (1.3 miles)
• Wendy's (1.3 miles)
• Swirled (1.3 miles)
• Barter Theatre (1.3 miles)

Cafes

• Camella's Remember When (1.6 miles)
• The Spring House (1.7 miles)
• The Girl & The Raven (1.9 miles)
• Starbucks (8.6 miles)

Parks

• Backbone Rock, Cherokee National Forest (3.6 miles)
• Sugar Hollow Playground (7.9 miles)
• Sugar Hollow Park (7.9 miles)

Hospitals

• Johnston Memorial Hospital (4.1 miles)
• Johnston Memorial Hospital (4.9 miles)

Theaters

• Cinemark Tinseltown USA - Now Closed (8.9 miles)