Home Care Assistance of Vermont in Burlington, VT

Pros

• They provide a wonderful match for families after listening to their interests and activities.
• They are flexible to work with and maintain a balance of independence and family involvement.
• They are highly recommended by families for their care.
• They offer flexible, understanding supervisors and strong connections with clients.
• They accommodate schedules and have on-call staff to cover emergencies.
• They ensure clients are matched with compatible caregivers and listen to caregiver suggestions.
• They deliver care from upbeat, helpful, encouraging, and responsible caregivers.
• They provide peace of mind through dependable, compassionate in-home care.
• They communicate clearly and keep care notes, schedules, and billing accessible.
• They value staff and treat them like family, creating a supportive work environment.

Cons

• The main office's communication is criticized as poor and unclear, causing scheduling problems.
• Management is accused of prioritizing filling shifts over caregiver safety and well-being.
• The resignation letter describes the leadership as immature and unprofessional, citing rude conduct on calls.
• The writer claims pay reductions are unfair, leaving staff earning significantly less than similar unlicensed caregivers.
• The reviewer contends there was disregard for caregiver safety during the COVID-19 period.
• Office staff are faulted for failing to convey information clearly to staff and clients.

Review

Home Care Assistance of Greater Burlington is best suited for families who want aging in place with deeply personalized in-home support. The program shines when a loved one benefits from carefully matched caregivers, flexible scheduling, and a local, hands-on management team that treats the family as part of the care plan. It works particularly well for seniors who need companionship, daily living assistance, transportation, light housekeeping, and meal preparation, all delivered with a focus on preserving independence. For families facing cognitive decline, the ability to pair caregivers with approaches that align with a loved one's personality and routine makes staying at home a realistic, emotionally sustainable option.

Those weighing alternatives should consider options if the priority is 24/7 nursing oversight, a highly structured memory care environment, or a single campus where medical supervision is constant. Assisted living communities or dedicated memory care facilities can offer more centralized clinical management, more predictable staffing patterns, and a built-in social setting that some families prefer. If cost certainty and uniform care across every shift are paramount, or if the expectation is a seamless, fully integrated facility experience, other pathways may prove simpler or more transparent.

The core strengths center on exceptionally strong caregiver matching and proactive, accessible management. Families repeatedly note that the intake process is thorough, with care managers listening closely to preferences and needs to assign compatible caregivers. The team's flexibility stands out - emergency coverage, last-minute scheduling adjustments, and rapid starts when care is needed. The backbone of continuity is evident in the staff's reliability and the ability to keep a consistent care presence, which reduces the stress and disruption often felt when care shifts change.

Where the reviews temper optimism, it is mainly in office communication and occasional hiccups in coordination. A subset of reviewers pointed to gaps in main-office messaging, noting that clearer or more personalized updates would lessen anxiety during transitions or coverage changes. Yet these concerns are consistently outweighed by the field team's responsiveness, the thoroughness of assessments, and the ongoing commitment to finding the right caregiver match. The positive reality is that on-call staff and diligent case managers frequently fill gaps quickly, turning potential friction into smooth, dependable care.

The breadth of services and the human touch are hard to overlook. Clients describe caregivers who arrive not only with skill but with genuine warmth and attentiveness, including support with appointments, transportation, and even medication reminders. Families report real peace of mind as caregivers help maintain routines for aging relatives in familiar surroundings, sometimes coordinating with doctors and integrating dietary or cognitive activities into daily life. The ownership by local Vermonters and the emphasis on a "whole family" approach contribute to a culture that many families value deeply, offering not just care for the loved one but guidance and reassurance for the entire household.

In the final assessment, Home Care Assistance of Greater Burlington stands as a strong, practical choice for Burlington-area families prioritizing aging in place with a trusted, personalized care team. The agency earns high marks for caregiver matching, transparent scheduling, and responsive on-the-ground support that frequently proves more meaningful than rigid, facility-based alternatives. For households seeking the highest degree of clinical oversight or a uniform, 24/7 campus experience, exploring alternatives is wise. But for those who prize flexible, compassionate in-home care that respects independence while delivering steady hands-on assistance, this team delivers tangible, dependable value.

This particular area of Burlington, Vermont offers a variety of amenities within close proximity. You will find several restaurants, cafes, pharmacies, parks, physicians' offices, places of worship, and hospitals all within walking distance or a short drive away. Whether you enjoy dining out, strolling in the park, attending medical appointments, or visiting places of worship, this neighborhood has everything you need. The presence of the University of Vermont Medical Center ensures access to top-notch medical care for seniors living in the area. Additionally, the scenic Waterfront Park provides a peaceful retreat for leisurely walks along Lake Champlain. Overall, this part of Burlington is a convenient and vibrant community that caters to the needs and interests of senior residents.

Restaurants

• August First (0 miles)
• Burlington Bay Market & Cafe (0.1 miles)
• Vermont Comedy Club (0.1 miles)
• Handy's Lunch (0.1 miles)
• The Skinny Pancake Burlington Waterfront (0.2 miles)
• American Flatbread (0.2 miles)
• Spot on the Dock (0.2 miles)

Pharmacies

• CSL Software Solutions (0.1 miles)
• CVS Pharmacy (0.4 miles)
• Walgreens (0.4 miles)
• Lakeside Pharmacy (0.6 miles)
• Lunaroma Aromatic Apothecary (0.7 miles)
• UVM Medical Center Pharmacy (0.9 miles)
• UVM Medical Center Pharmacy - Main Campus (1.2 miles)

Cafes

• Kestrel Coffee Roasters (0.2 miles)
• Muddy Waters (0.3 miles)
• Vivid Coffee Roasters (0.4 miles)
• Kru Coffee Collective (0.4 miles)
• Scout & Co. (0.9 miles)
• Starbucks (1.9 miles)
• Scout & Co. (1.9 miles)

Parks

• City Hall Park (0.2 miles)
• Waterfront Park (0.3 miles)
• Oakledge Park and Beach (1.6 miles)
• Oakledge Park (1.6 miles)
• Red Rocks Park (2.2 miles)
• Ethan Allen Park (2.3 miles)

Physicians

• Adirondack Audiology Associates (0.3 miles)
• Vermont Natural Family Medicine (0.4 miles)
• Susan P. Dunning, MD (0.9 miles)
• UVM Medical Center Psychiatry (0.9 miles)
• UVM Medical Center Transplant Surgery (0.9 miles)
• Kylie A. Abe, MD, Neurologist (0.9 miles)
• Eleanor Luse Center Uvm (0.9 miles)

Places of Worship

• St Joseph Church (0.5 miles)

Hospitals

• UVM Medical Center Registration (0.9 miles)
• UVM Medical Center McClure (1.2 miles)
• Vermont Regional Genetics Center (1.2 miles)
• The University of Vermont Medical Center (1.2 miles)
• UVM Medical Center Neonatal Intensive Care Unit (1.2 miles)