Home Care Assistance of Vermont in Burlington, VT

Pros

• The staff are great and provide compassionate, attentive in-home care.
• Gena is a compassionate professional who listens and guides families through transitions.
• Antonia is an amazing at-home aide who encourages therapy and keeps loved ones safe.
• Zenona (Z) brings happiness and renewed energy to her mom’s day.
• The agency matches families with fantastic, well-suited caregivers and keeps the family involved.
• Home Care Assistance communicates clearly about scheduling, billing, and care plans.
• Caregivers are kind, attentive, and consistently helpful.
• The team is reliable, flexible, and dedicated to aging in place with dignity.
• Families report peace of mind and describe the service as life-changing and highly recommendable.
• Tom and Stacy and their team are patient, caring, and professional.

Cons

• They note poor communication from the main office.
• They say the scheduler and office staff failed to convey information clearly, causing scheduling hiccups.
• They wish for more personalized communications via email or phone.
• They attribute a lower rating to the office staff, not the caregivers.
• They describe office immaturity and disregard for caregiver safety during COVID-19.
• They allege management prioritized filling shifts over caregiver safety and criticized pay practices.
• They describe management’s conduct as unprofessional and insulting, including strong language about the manager.
• They claim the company dictated caregivers’ personal lives and that staff did not owe management anything.
• They feel the cons outweighed the pros in their experience with the company.

Review

This Burlington, Vermont operation is best suited for families who want to keep a loved one safely at home while receiving consistently high-quality, personalized in-home care. It truly shines for aging-in-place scenarios that require reliable companionship, help with daily activities, stable mobility support, and programming that can adapt to cognitive needs. The model is ideal when a rehabilitation-at-home mindset is favored after a hospital or rehab stint, with a focus on practical routines, light housekeeping, meal assistance, and meaningful engagement. Those seeking a highly medicalized, 24/7 nursing hospital-in-home arrangement or a facility-based environment with round-the-clock clinical oversight should consider alternatives such as a skilled-nursing or memory-care facility. For families prioritizing continuity, tailored caregiver matching, and a home-first approach, this option stands apart.

What sets Home Care Assistance of Greater Burlington apart is a clearly practical, hands-on care philosophy backed by local roots and solid care-management structure. A dedicated case manager conducts an in-home assessment, learns the family dynamics, and designs a plan that is then matched to caregivers whose personalities and strengths fit the loved one’s rhythm. The care team consistently demonstrates reliability, warmth, and a mission to help the client stay engaged, whether that means guiding physical therapy exercises, taking walks, or helping with daily routines in a respectful, encouraging way. The scheduling and billing processes are transparent and well organized, with real-time notes and updates accessible to the family, reducing the usual anxiety around who is providing care and when. Families feel supported not only by the caregiver but by an integrated office that coordinates logistics, communication, and continuity of care.

Across the board, the strongest pro is the quality and consistency of the caregiving team. Caregivers are described as compassionate, proactive, and genuinely invested in the client’s safety and dignity. The stories commonly highlight positive outcomes: a loved one who shows more energy and engagement after a caregiver joins, improved mood and motivation, and a daily routine that feels structured yet flexible. The agency’s approach to matching extends beyond skills to fit, the right caregiver can become a trusted presence that families rely on for companionship, transportation to appointments, and participation in exercise or social activities. Dementia- or memory-related needs are addressed with routines and cues that support recognition and comfort, while the presence of a capable caregiver who can accompany to medical visits adds a practical layer of confidence for families navigating complex care needs.

Of course, no operation is without friction. A minority of reviews nod to occasional communication hiccups from the main office and, in one unusually pointed case, internal staff feedback that reflects an interpersonal culture concern. Those caveats matter, but they rarely eclipse the core strengths: timely caregiver placement, steady supervision by a local team, and a transparent care-management framework that keeps families informed. The practical takeaway for families is to insist on a named care manager, establish regular check-in cadences, and leverage the online portal for care notes and schedules. In any situation where a shift needs coverage, the agency has demonstrated flexibility and rapid response, which is essential when schedules and health needs shift quickly.

When weighing pros against the few cons, the offset is decisive for families prioritizing an at-home alternative to placement. The local ownership team brings accountable leadership, and a relatively low caregiver turnover contributes to genuine consistency in daily experience. The ability to maintain a home environment, complete with familiar routines, accessible transportation, and a steady caregiver presence, often translates into less stress for both the loved one and the family. For distant relatives, the “eyes and ears” role of the case manager and the availability of care notes render a sense of control and reassurance that a facility-based option cannot replicate. The strongest value emerges from a careful, proactive care plan, matched caregivers who stay with the client, and the capacity to adjust quickly as needs evolve.

For families considering alternatives, this option is particularly compelling when the core objective is aging in place with human connection, cognitive support, and practical caregiving that integrates with medical appointments and family involvement. If the priority shifts toward continuous, 24/7 clinical nursing oversight, or toward a community with a fixed, facility-based schedule and structured programming, another path may be more appropriate. Prospective clients should begin with a no-pressure in-home assessment to gauge fit, confirm who will supervise the care plan, and review pricing structures and coverage. Ask for references tied to dementia or post-acute recovery cases, and insist on a concrete care-plan timeline that includes goals, milestones, and midcourse adjustments. This approach will reveal whether Home Care Assistance of Greater Burlington can truly deliver the dependable, home-centered support that families need.

In the end, this community is a strong recommendation for families aiming to preserve autonomy and daily life at home without sacrificing safety or companionship. It is especially well-suited for aging in place, rehab-at-home scenarios, and dementia-related support where the caregiver match and proactive oversight can make the difference between struggle and steadiness. Alternatives belong on the table for those who require continuous on-site nursing care or who prefer a more institution-like setting. The practical next step is a structured intake: confirm the case manager, request a caregiver-matching plan, review the online care-notes system, and establish regular family updates. With those steps, families will be positioned to decide confidently that Home Care Assistance of Greater Burlington is the right means to keep a loved one thriving at home.

This particular area of Burlington, Vermont offers a variety of amenities within close proximity. You will find several restaurants, cafes, pharmacies, parks, physicians' offices, places of worship, and hospitals all within walking distance or a short drive away. Whether you enjoy dining out, strolling in the park, attending medical appointments, or visiting places of worship, this neighborhood has everything you need. The presence of the University of Vermont Medical Center ensures access to top-notch medical care for seniors living in the area. Additionally, the scenic Waterfront Park provides a peaceful retreat for leisurely walks along Lake Champlain. Overall, this part of Burlington is a convenient and vibrant community that caters to the needs and interests of senior residents.

Restaurants

• August First (0 miles)
• Burlington Bay Market & Cafe (0.1 miles)
• Vermont Comedy Club (0.1 miles)
• Handy's Lunch (0.1 miles)
• The Skinny Pancake Burlington Waterfront (0.2 miles)
• American Flatbread (0.2 miles)
• Spot on the Dock (0.2 miles)

Pharmacies

• CSL Software Solutions (0.1 miles)
• CVS Pharmacy (0.4 miles)
• Walgreens (0.4 miles)
• Lakeside Pharmacy (0.6 miles)
• Lunaroma Aromatic Apothecary (0.7 miles)
• UVM Medical Center Pharmacy (0.9 miles)
• UVM Medical Center Pharmacy - Main Campus (1.2 miles)

Cafes

• Kestrel Coffee Roasters (0.2 miles)
• Muddy Waters (0.3 miles)
• Vivid Coffee Roasters (0.4 miles)
• Kru Coffee Collective (0.4 miles)
• Scout & Co. (0.9 miles)
• Starbucks (1.9 miles)
• Scout & Co. (1.9 miles)

Parks

• City Hall Park (0.2 miles)
• Waterfront Park (0.3 miles)
• Oakledge Park and Beach (1.6 miles)
• Oakledge Park (1.6 miles)
• Red Rocks Park (2.2 miles)
• Ethan Allen Park (2.3 miles)

Physicians

• Adirondack Audiology Associates (0.3 miles)
• Vermont Natural Family Medicine (0.4 miles)
• Susan P. Dunning, MD (0.9 miles)
• UVM Medical Center Psychiatry (0.9 miles)
• UVM Medical Center Transplant Surgery (0.9 miles)
• Kylie A. Abe, MD, Neurologist (0.9 miles)
• Eleanor Luse Center Uvm (0.9 miles)

Places of Worship

• St Joseph Church (0.5 miles)

Hospitals

• UVM Medical Center Registration (0.9 miles)
• UVM Medical Center McClure (1.2 miles)
• Vermont Regional Genetics Center (1.2 miles)
• The University of Vermont Medical Center (1.2 miles)
• UVM Medical Center Neonatal Intensive Care Unit (1.2 miles)