Home Care Assistance of Vermont

Pros

• The agency provides wonderful matches for families and keeps them involved.
• HCA of Greater Burlington is a wonderful place to work, with flexible, understanding supervisors and strong connections with clients.
• Managers accommodate schedules and personal circumstances, with reliable on-call staff to cover emergencies.
• Home Care Assistance takes time to match clients well and actively listens to caregivers' suggestions to improve care plans.
• Care managers and office staff are easily reachable, and caretakers are upbeat, helpful, and responsible.
• The service gives families peace of mind, with a user-friendly website to track care notes, schedules, and invoices.
• They respond quickly to inquiries and help families navigate the process with kind, attentive caregivers.
• They excel at aging in place, providing professional, compassionate care that families highly recommend.

Cons

• This is something other companies don't do and ended up having fear and scare employees for nothing.
• Not an easy situation.

Review

In the Greater Burlington area, families repeatedly describe Home Care Assistance as more than just a service - they describe a thoughtful partnership designed to keep loved ones safe, comfortable, and engaged at home. The common thread is a careful match between clients and caregivers that respects each person's interests, activities, and routines. Review after review highlights how the team takes the time to listen, understand what matters most to the family, and then translate that understanding into a care plan and a caregiver who truly fits. This attention to compatibility shows up in everyday life, from shared hobbies to preferred daily rhythms, and it often becomes the foundation for a sense of peace and trust during challenging times.

A standout feature across many comments is the flexibility and accessibility of the care team. Families note that care managers and office staff are easy to reach by phone or email, and they appreciate how responsive the team is when plans need to be adjusted. The organization's approach to staffing - having on-call support available to cover emergencies or last-minute changes - provides a real safety net for families juggling multiple responsibilities. There are practical examples too: a reviewer studying for the NCLEX nursing exam was able to balance study with work thanks to accommodating managers, and another parent benefited from primary caregivers who could step in when immediate help was needed after a fall. The result is not only reliable care but a sense that the agency genuinely understands and prioritizes the family's situation.

Beyond the mechanics of care, families speak about the compassionate people who keep everything running smoothly. Names like Gena, Tom, Stacey, Betsy, Grace, Alaina, and others appear consistently as dedicated professionals who help weave care into the fabric of daily life. The reviewers repeatedly praise the team for making sure caregivers are well-suited to the client, actively listening to caregiver suggestions to improve care plans, and maintaining warm, professional relationships with both the client and the family. When a mother or father is cared for at home, this level of engagement - along with the presence of a clear, supportive leadership group - offers a kind of reassurance that the person's overall well-being is being considered, not just the tasks of daily living.

Work culture and employee support emerge as another strong point. Several reviewers describe Home Care Assistance as a wonderful place to work, with flexible supervisors and a welcoming, family-like atmosphere. People who joined the team emphasized that the organization treats staff with respect, provides ongoing training, and values the voices of caregivers and office staff alike. This positive internal culture translates into more consistent care for clients, as caregivers feel supported, confident, and connected to a larger mission. In one sense, the same care that families receive is mirrored in how employees feel valued and empowered to do their best work.

Technology and transparency also come up as practical benefits. Families appreciate that they can log in to view care notes, schedules, and invoices, which helps them stay informed and involved even when they aren't physically present. This transparency - coupled with thorough evaluations to ensure the right match and thoughtful communication - gives families a sense of control and clarity. In one particularly moving example, a family living out of state relied on the agency to be their eyes and ears, receiving regular updates and staying connected to the care process to manage a difficult situation from afar. The combination of reliable tools and proactive communication reinforces trust in the agency's ability to keep loved ones safe and well cared for.

Several stories underscore the agency's impact during moments of need. A care team was able to step in quickly after a fall, providing not only immediate help but also continuity as families searched for longer-term arrangements. The caregivers' duties aren't limited to medical or personal care; they also handle practical daily tasks like shopping for groceries, cooking meals, cleaning, and laundry, which creates a more seamless and comfortable living environment for aging or ill parents. Families repeatedly note that the right match makes all the difference - caregivers who are friendly, capable, and dependable become not just service providers but trusted partners, often becoming a valued part of the family's daily life.

Perhaps most compelling is the overarching sense that this agency truly "gets" aging in place. The goal of keeping loved ones safely in their own homes is supported by thoughtful matchmaking, reliable scheduling, flexible staffing, and a team that communicates with empathy and competence. Reviewers describe comfort and relief knowing that their loved ones are cared for by people who are not only skilled but also genuinely kind and attentive. When the situation is complex or evolving, the agency's ability to adapt - whether by finding new caregivers who better fit evolving needs or coordinating around last-minute changes - demonstrates a commitment that goes well beyond routine service provision.

In sum, the experiences shared point to a consistently high standard of care, delivered through a blend of compassionate people, thoughtful processes, and practical tools. Clients and families describe Home Care Assistance of Greater Burlington as a trusted partner that supports aging in place with dignity, flexibility, and heart. The team's dedication to matching the right caregiver with the right client, maintaining open lines of communication, and providing reliable, comprehensive support to both families and staff creates a foundation of peace of mind for everyone involved. If you're seeking in-home care in the Greater Burlington area, this team appears to bring together the human touch and the practical reliability that families value most.

This particular area of Burlington, Vermont offers a variety of amenities within close proximity. You will find several restaurants, cafes, pharmacies, parks, physicians' offices, places of worship, and hospitals all within walking distance or a short drive away. Whether you enjoy dining out, strolling in the park, attending medical appointments, or visiting places of worship, this neighborhood has everything you need. The presence of the University of Vermont Medical Center ensures access to top-notch medical care for seniors living in the area. Additionally, the scenic Waterfront Park provides a peaceful retreat for leisurely walks along Lake Champlain. Overall, this part of Burlington is a convenient and vibrant community that caters to the needs and interests of senior residents.

Restaurants

• August First (0 miles)
• Burlington Bay Market & Cafe (0.1 miles)
• Vermont Comedy Club (0.1 miles)
• Handy's Lunch (0.1 miles)
• The Skinny Pancake Burlington Waterfront (0.2 miles)
• American Flatbread (0.2 miles)
• Spot on the Dock (0.2 miles)

Pharmacies

• CSL Software Solutions (0.1 miles)
• CVS Pharmacy (0.4 miles)
• Walgreens (0.4 miles)
• Lakeside Pharmacy (0.6 miles)
• Lunaroma Aromatic Apothecary (0.7 miles)
• UVM Medical Center Pharmacy (0.9 miles)
• UVM Medical Center Pharmacy - Main Campus (1.2 miles)

Cafes

• Kestrel Coffee Roasters (0.2 miles)
• Muddy Waters (0.3 miles)
• Vivid Coffee Roasters (0.4 miles)
• Kru Coffee Collective (0.4 miles)
• Scout & Co. (0.9 miles)
• Starbucks (1.9 miles)
• Scout & Co. (1.9 miles)

Parks

• City Hall Park (0.2 miles)
• Waterfront Park (0.3 miles)
• Oakledge Park and Beach (1.6 miles)
• Oakledge Park (1.6 miles)
• Red Rocks Park (2.2 miles)
• Ethan Allen Park (2.3 miles)

Physicians

• Adirondack Audiology Associates (0.3 miles)
• Vermont Natural Family Medicine (0.4 miles)
• Susan P. Dunning, MD (0.9 miles)
• UVM Medical Center Psychiatry (0.9 miles)
• UVM Medical Center Transplant Surgery (0.9 miles)
• Kylie A. Abe, MD, Neurologist (0.9 miles)
• Eleanor Luse Center Uvm (0.9 miles)

Places of Worship

• St Joseph Church (0.5 miles)

Hospitals

• UVM Medical Center Registration (0.9 miles)
• UVM Medical Center McClure (1.2 miles)
• Vermont Regional Genetics Center (1.2 miles)
• The University of Vermont Medical Center (1.2 miles)
• UVM Medical Center Neonatal Intensive Care Unit (1.2 miles)