333 East 1160 S, St George, UT 84770
For more information about senior living options: (844) 490-3973
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The activities director, Tami, was praised for her wonderful knack for getting residents to participate in daily activities. The staff was described as professional, patient, and caring, with updates provided to families. The facility was described as light, bright, and full of good energy, making visits pleasant. The building was noted to be clean, well maintained, and secure. Some workers were described as kind and wonderful, indicating compassionate staff among the team. There were many activities offered for residents, reflecting a focus on engagement. A memory care resident reportedly thrived during the first year.
The Meadows at Escalante is described as a dump with no care, even after the name change to Desert Oaks. A freezer death allegedly occurred due to caregiver oversight, calling the facility's safety into question. After Frontier took over, care reportedly deteriorated and there was no RN or Executive Director. Staffing is described as under?sized and management ineffective; often no nurse on site. Services promised in contracts (such as cable and reliable internet) are not delivered. Refunds for prepaid amounts are difficult to obtain and can take many months, sometimes necessitating Small Claims Court. Communication problems persist, with phones frequently unanswered for days or weeks. Security concerns include an unlocked door after a resident's death and missing belongings. There are ongoing operational issues (water outages, road work) with delayed repairs. Leadership is described as inept or incompetent, with permeating delays and cost?cutting that harm residents.The Meadows at Escalante, which some now refer to as Desert Oaks, has left a long trail of complaints that feel both urgent and repetitive to anyone who looks closely at the experiences described by residents and families. The name change appears to be a continuation of a pattern many say began years ago: a facility that looks the same on the outside, with a staff and leadership that many feel have not kept up with the basic expectations of care, safety, and fair dealing. Among the most shocking claims is the reference to a "Freezer Death" incident tied to a caregiver oversight, a memory many families say continues to haunt them as they watch the place remain in operation with what they describe as insufficient oversight and accountability.
The story often starts with a mixed experience. One reviewer recounts that their mother thrived in the memory care unit during the first year, thanks in large part to a standout activities director named Tami who could coax participation from residents in daily activities. But that sunshine quickly faded when Tami left at the end of 2023. Soon after, the facility was said to have suffered a serious turning point: the freezer incident and the announcement that there was no RN or Executive Director on site. The reviewer notes that Frontier took over around that time, and from that moment, the care and engagement of residents deteriorated across 2024. Activities dwindled to near-nothing, and what had been a relatively hopeful transition for a family turned into ongoing concern about whether the staff could meet basic needs.
Part of the ongoing frustration centers on communications, billing, and refunds. The same account details a painful trajectory of dealing with refunds after a resident's passing and after months of following up. The reviewer describes patience and persistence - emails every week, repeated reiterations of contract terms, and a sense that responses were few and far between. A partial month refund eventually appeared, but only after threats of Small Claims Court and a recognition that the process had been unreasonably slow. A staff member named Travis did eventually assist, but the process required substantial energy from the family just to obtain what was owed. The impression left is that the facility's administrative side is slow, opaque, and not responsive to reasonable requests, especially during bereavement.
Another thread that runs through multiple accounts is the difficulty in reaching anyone by phone. A family member who tried calling daily for two weeks reported that nobody answered, which reinforced the perception that the facility lacks a reliable, accessible point of contact for families navigating care concerns, payments, or refunds. This clash between expectations set by a contract and the lived reality of service appears repeatedly in the reviews, with one resident's contract promises - such as cable and internet access - often not being fully realized or consistently delivered after Frontier's takeover. The resident who wrote under the name Bruce Warren notes that despite promises, the services such as cable and stable internet did not always materialize, even when they were listed as contractual benefits.
There is also a broader, more alarming dimension that surfaces in multiple reviews: concerns about safety, neglect, and the handling of a resident's possessions. One detailed post recounts an elder abuse claim describing negligent acts leading to harm, and a specific incident where a deceased resident's door was found unlocked in the weeks after death. The author details a protracted, painful process of trying to obtain a refund for the departed resident's remaining rent, only to face repeated delays and excuses - months becoming nearly a year - with little to no communication from staff. The writer paints a picture of a facility that fails to secure valuables and personal belongings, with reports of theft and a lack of respect for dignity in the handling of a resident's death and the posthumous property.
In the most stark terms, many reviewers describe a facility that feels under-staffed, under-equipped to provide consistent medical attention, and poorly led. The management changes, cost-cutting measures, and reduced hours are presented as contributing factors to a broader sense of systemic decline. Some staff are described as kind and capable, but the consensus among many families is that these good days are outweighed by episodes of mismanagement and inattention. The building is described by some as clean and well-maintained at times, but the overall experience is overshadowed by recurring issues: intermittent water outages, road work and delays in repairs, and a sense that urgent problems simply do not rise to the top of leadership's priority list.
Amid these overwhelming concerns, there is at least one voice of praise from a family that toured several facilities before selecting this one. That perspective emphasizes professional, patient, and caring staff, easy updates for families, bright and well-maintained surroundings, and a sense of security for a loved one. It stands in stark contrast to the bulk of negative experiences and serves as a reminder that perceptions of care can vary dramatically even within the same facility. Nonetheless, the preponderance of stories here is unmistakably negative: a place that some describe as a "dump" with a "skeleton crew" managing meals, medications, laundry, and trash removal, all while price remains high and care quality is perceived as inconsistent at best.
Taken together, these accounts present a portrait of a facility that has become a source of fear and frustration for many families. They describe a long history of turnover in leadership, what is perceived as under-staffing, and concerns that promised services are not consistently delivered. The emotional toll - grief, anger, and the sense that a loved one's basic safety and dignity were compromised - permeates several narratives. While there are occasional snippets of positive experiences and hope, the prevailing sentiment is one of caution and resolve: if a family can, they should look elsewhere, and if staying is unavoidable, they should go in with eyes wide open and an understanding that ongoing problems may require persistent advocacy and clear-eyed expectations about what the facility can realistically provide.
48 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
St George Muni (1 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Wentworth at The Meadows III in St. George, UT is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community provides fully furnished accommodations with amenities such as cable or satellite TV, Wi-Fi/high-speed internet, and telephone service for easy communication.
Residents can enjoy delicious meals served in a spacious dining room that caters to special dietary restrictions. Housekeeping services are available to maintain a clean and comfortable living environment for all residents.
The community offers 24-hour supervision and assistance with activities of daily living, including bathing, dressing, and transfers. Care services also include medication management and coordination with health care providers to ensure proper medical treatment.
The Wentworth at The Meadows III values mental wellness and offers a dedicated program to promote overall mental well-being among its residents. Additionally, the community provides transportation arrangements for medical appointments and access to nearby hospitals.
Residents can engage in scheduled daily activities that cater to their interests and preferences. With three cafes, two parks, eight pharmacies, 52 physicians, 26 restaurants, and convenient transportation options nearby, residents have access to various amenities within close proximity.
Overall, the Wentworth at The Meadows III in St. George, UT provides a supportive and engaging environment where residents receive personalized care while enjoying a range of amenities and nearby attractions.
The Wentworth At The Meadows III is located at 333 East 1160 S, St George, UT 84770 in Washington County, Utah
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