4711 Saddle Ridge, San Antonio, TX 78217
For more information about senior living options: (844) 490-3973
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The reviewer describes the care as amazing.
The caregiver stole checks and spent $22,000 of their money. The father was dropped, breaking a femur. He was told in the ER that he would die from this. He died in 6-8 months. The stepmother's wheelchair was taken away by staff who wanted her to stay in bed. She died in 2 months from a fractured hip. There were other issues.The experience described with Ortega's care facility is portrayed as a nightmare by the reviewer. The account centers on concerns about both of the reviewer's family members who were residents there - his father and his stepmother. From the outset, the tone signals deep distress and a sense of betrayal, suggesting that the care environment failed to protect and support the people most dependent on it. The reviewer frames the experience as a prolonged and painful ordeal rather than a sequence of routine caregiving moments.
A major portion of the critique focuses on alleged financial abuse. The reviewer states that a caregiver stole checks and spent a substantial sum - $22,000 - from the father's and stepmother's funds. This accusation implies not only a breach of trust but also a failure of accountability and safeguards meant to shield residents from financial exploitation. The reviewer notes that restitution payments are finally being issued, indicating a dispute and likely a legal or administrative process to recover the stolen funds. The language conveys a sense of ongoing harm and unresolved consequences, casting a shadow over the facility's financial stewardship.
The reviewer details a harrowing medical episode involving the father. According to the account, the father was dropped, resulting in a broken femur. An ER visit followed, where medical staff allegedly conveyed a grim prognosis, telling the family that he would die from the injury. The narrative then states that the father passed away within six to eight months, suggesting a long and difficult decline after the incident. This sequence paints a picture of perceived neglect and a cascading impact on the patient's health and longevity, underscoring a belief that the care environment played a role in the decline.
The stepmother's experience adds another layer of tragedy. The reviewer claims that her wheelchair was taken away by staff who wanted her to stay in bed, which implies restraint or coercive practices that reduced her mobility and quality of life. The stepmother subsequently died two months later from a fractured hip. The account links her decline directly to the way care was administered, implying that the loss of independence and mobility contributed to her deterioration and ultimate death. Together with the father's story, this portion of the review emphasizes a pattern of care that the writer perceives as harmful and dehumanizing.
Beyond these specific incidents, the reviewer acknowledges "other issues" and notes that there are too many to post, signaling a broader set of grievances that extend past the most damaging episodes described. This remark suggests a cumulative sense of dissatisfaction with various aspects of the facility's operations, staff behavior, or treatment of residents. The statement invites readers to consider the review as part of a larger, more complex evaluation rather than a single event.
The context provided about past reviews adds another layer of complexity. The reviewer points out that some reviews may come from a previous owner or a previous employee, raising questions about when certain experiences occurred and how the facility's management and culture may have shifted over time. The phrase "You be the judge" invites readers to weigh competing narratives and perspectives, acknowledging that different people may have had very different experiences at Ortega's.
The closing line juxtaposes a final note of "Amazing care" with the preceding pain and loss, underscoring a striking contradiction within the account. It leaves readers with a sense of ambiguity about the overall quality and consistency of care at Ortega's. The juxtaposition implies that while the reviewer describes severe harm and betrayal, there remains a claim - perhaps from other sources or another period - that there was exceptional care at times. This tension between praise and condemnation complicates any definitive verdict and invites readers to consider multiple viewpoints, the possibility of mixed experiences, and the importance of verifying care standards through independent assessments.
Overall, the narrative presents a deeply unsettled portrait of Ortega's, marked by allegations of financial theft, serious health tragedies linked to care practices, and a sense that long-standing issues may have affected the wellbeing and safety of residents. While acknowledging the final note of "Amazing care" on one line, the predominant tone remains one of mistrust and concern, urging others to scrutinize the facility carefully and to seek comprehensive, corroborated information before forming a conclusion.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
San Antonio International (5 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Ortega's Homestyle Assisted Living, located in the heart of San Antonio, TX, offers a warm and welcoming environment designed to provide comfort and personalized care for its residents. This inviting board and care home specializes in both long-term living arrangements and respite care, ensuring that families can find the support they need.
At Ortega's, residents can enjoy a variety of amenities that enhance their daily lives. The community features a spacious dining room where delicious meals are served, alongside fully furnished accommodations that cater to individual tastes. The beautifully landscaped garden and outdoor spaces provide serene spots for relaxation and socialization. Residents benefit from comprehensive housekeeping services and move-in coordination, ensuring a seamless transition into their new home.
The care services offered at Ortega's focus on the activities of daily living. Trained staff members are available to assist with bathing, dressing, transfers, medication management, and meal preparation tailored to meet special dietary restrictions. The community also emphasizes health coordination, offering transportation arrangements for medical appointments and other necessary outings.
Residents will find plenty of opportunities for engagement with scheduled daily activities designed to promote social interaction and cognitive well-being. With fast Wi-Fi/high-speed internet access and telephone services readily available, staying connected with loved ones is effortless.
Conveniently situated near various essential amenities—including four cafes, several pharmacies and restaurants, parks for recreational outings, places of worship, theaters—and with transportation options nearby—Ortega's Homestyle Assisted Living truly represents an ideal balance of comfort, care, and community engagement. Whether seeking assistance for themselves or a loved one or needing short-term relief through respite care, families can find peace of mind knowing their needs will be met in this nurturing environment.
Ortega's Homestyle Assiste Living is located at 4711 Saddle Ridge, San Antonio, TX 78217 in Bexar County, Texas
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