426 Birch Lane, Richardson, TX 75081
For more information about senior living options: (844) 490-3973
Trevor was great with the patient's husband and was very understanding and helpful. Carol was another PT and she was good. Nurse Emily was very good and very helpful in guiding what to watch for. These positive experiences were from the Waxahachie office.
They allege the company refuses to pay staffing agencies and accuses it of deceptive practices. They report waiting two weeks to start therapy, with staff visiting for only a few minutes and then never returning. They say replacements were not sent when staff went on vacation, and a later visitor stayed ten minutes, said they couldn't help, and abandoned the patient. They describe the agency as unprofessional for failing to complete the proper paperwork, giving a runaround, and not answering or returning calls. They claim customer service is awful and unprofessional, with long delays and impossible waits for clients. They assert scheduling and communication are unreliable, with several no-shows and last-minute notifications causing distress. They indicate intent to file a Medicare complaint due to ongoing issues and perceived pay-for-services focus.Within the Waxahachie office's patient experiences, there is a sharp split between moments of positive, personalized care and a wide array of administrative and scheduling frustrations. On the brighter side, several clinicians stand out for their quality and warmth. Trevor, one of the physical therapists, is praised for being great with my husband, showing understanding and real helpfulness. Carol, another PT, is described as good as well. Nurse Emily earns high marks for being very good and very helpful, especially in guiding us on what to watch for. Taken together, these remarks suggest that when the care team is engaged and present, the clinical interaction can be reassuring and competent, offering real comfort in a home health setting.
Yet for many patients and families, these positive moments are overshadowed by concerns about how the organization operates behind the scenes. A recurring line of frustration targets the company's handling of staffing agencies, which play a crucial role in providing OT and PT staff. One reviewer asks, "Why are you refusing to pay your staffing agencies? You rely on their services for OT and PT staffing, yet you disappear when it's time to settle invoices." The accuse-and-warn tone grows sharper when the reviewer suggests that state surveys will reveal a pattern of "blatant disregard" and even accuses the agency of "deceptive practices." The underlying message is that financial and contractual decisions - perceived as opaque or negligent - are undermining trust in the hands-on care families rely on.
Parallel to the financial and contractual tensions is a theme of delays and inconsistent initiation of therapy. Several reviewers describe waiting extended periods before therapy begins, with one account noting a wait of two weeks to start therapy, followed by a single visit that lasts only about five minutes and then nothing more. The sentiment is that parents and patients need steady, timely therapy, not administrative lag, and that the failure to begin services promptly undermines the benefits of home health care, especially when the patient requires ongoing therapy.
Compounding the scheduling challenges are concerns about staff coverage during vacations. Reviewers recount that when therapists went on leave, "no replacements were sent." This happened at least twice, and when a third therapist finally appeared, he stayed for a mere ten minutes before saying he couldn't help - an experience described as "abandoning my mother in law" and characterized as "truly unprofessional." The impression left is that, during staffing gaps, the organization struggles to maintain continuity of care, forcing families to absorb the disruption rather than receiving reliable coverage.
Administrative machinery and communication breakdowns emerge as persistent obstacles. Several posts describe not just slow responses but complete inability to progress with necessary paperwork. Complaints include failing to complete the proper paperwork to get services started, a persistent runaround, and phones that "do not answer" or get "no return calls." In one case, a mother notes that she has yet to start any services due to the agency's administrative failures, underscoring how paperwork bottlenecks can derail even when clinical staff are ready to help.
The broader service experience is further tainted by blunt critiques of customer service and reliability. One reviewer calls the company "awful and unprofessional" and emphasizes that waiting for service for clients was "impossible." Another explicitly states, "I wouldn't recommend this agency at all," while another person pleads for a quick contact to ensure reliable service for their 91-year-old father. The thread running through these accounts is a sense that administrative indifference or unreliability - missed visits, inconsistent scheduling, and unfulfilled promises - erodes the confidence families place in care providers at a vulnerable time.
Specific appointment failures sharpen the sense of unreliability. A case is recounted where Joy promised to visit a mother on Friday at 1 pm, but the family waited all day Friday with no show and no call to explain the disruption. The pattern - "3rd time no show and no call to say could not make it" - repeats the theme of failure to honor commitments and maintain a predictable schedule, which is particularly painful for families trying to plan around an elderly relative's needs.
Tensions culminate in a particularly heated personal interaction with a staff member named Elizabeth. This reviewer describes Elizabeth as "like talking to a wall," insisting that "no matter what you say this company just tries to go around you." They allege ongoing communication problems, describing repeated conversations that never lead to a resolution. The post claims that the nurse was told to see the patient's primary physician tomorrow, framing the situation as "all about the paycheck." In a particularly pointed action, the reviewer says they will be calling Medicare to file a complaint this week, signaling that they intend to pursue formal channels to address what they see as systemic issues. The combination of perceived prioritization of financial considerations over patient care and the sense of being dismissed or mishandled deepens the frustration.
Taken as a whole, these experiences reveal a landscape where skilled clinicians can deliver meaningful, compassionate care, but systemic issues in scheduling, communication, and administrative processes significantly color the overall experience. The patients who sing praise for Trevor, Carol, and Emily show what good care looks like in a home health setting. However, the repeated stories of delays, vacancies, paperwork bottlenecks, and inconsistent service paint a portrait of a system that struggles to translate clinical capability into reliable, patient-centered outcomes. Families are left balancing appreciation for individual clinicians with ongoing concern about whether the broader operations will support timely, consistent care in the future.
8 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Dallas Love (9 miles away) Dallas-Fort Worth International (18 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Located in Richardson, Texas, Guardian Angels Group Home is a warm and inviting assisted living community that offers exceptional care and support to seniors in need. Our board and care home provides a comfortable and homelike environment where residents can feel at ease and enjoy their golden years.
At Guardian Angels Group Home, we offer a range of care services to meet the individual needs of our residents. Our dedicated staff provides assistance with activities of daily living, such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that each resident receives the necessary medical attention. For those with diabetes or special dietary restrictions, we provide personalized meal preparation and services.
Our amenities are designed to enhance the overall well-being of our residents. With a fully furnished living space, residents can settle into their new home without any hassle. Our dining room provides a welcoming space for shared meals and social interaction. The outdoor garden area allows residents to enjoy fresh air and nature at their leisure. Wi-Fi/high-speed internet is also available for residents to stay connected with loved ones.
To keep our residents engaged and entertained, we offer scheduled daily activities that cater to their interests and abilities. Whether it's participating in group exercises or enjoying a movie night at one of the nearby theaters, there's always something fun happening at Guardian Angels Group Home.
Convenience is another aspect we prioritize for our residents. We have two cafes nearby for those looking for a quick bite or catch up with friends over coffee. With multiple pharmacies in close proximity, medication management becomes seamless. Additionally, transportation arrangements are readily available for medical appointments or general outings.
Nearby amenities further add to the appeal of our community. From parks for leisurely strolls to restaurants offering delicious cuisine options, there's never a shortage of things to do or places to explore around Guardian Angels Group Home.
When it comes to choosing an assisted living community that provides compassionate care in a comfortable setting, look no further than Guardian Angels Group Home in Richardson, TX.
Guardian Angels Group Home is located at 426 Birch Lane, Richardson, TX 75081 in Dallas County, Texas
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