Cerna Homecare - Plano, TX

Pros

• Cerna has been great to work with in caring for a father in need.
• They are very responsive to changing needs and the caregivers are wonderful.
• Alma has been faithful, kind and taken such good care of the patient.
• Cerna has been great from the office staff to the caregiver sent to the grandparents' home.
• They would highly recommend Cerna to family and friends.
• Cerna provides fantastic care.
• Kenny Burns was helpful and reliable in assisting with the patient's care.
• The caregivers have been kind and caring, and the staff are always responsive to needs.

Cons

• Cerna Healthcare dropped the ball.
• The caregiver sent to the home to care for the father isn't fit to tend to garden, much less a senior citizen with Alzheimer.
• They were told she had 20 years of experience yet could not be provided with work details.
• The reviewer could not locate her on the Certified Nursing Assistant state registry.
• This person held the father down on the couch for over an hour while he continuously yelled for help.
• The reviewer was horrified that the father was ever put in that situation.
• The father continues to struggle with sleeping through the night for fear this person is coming back.

Review

Cerna Healthcare appears to be a trusted partner for families seeking in-home care that allows aging loved ones to remain in their familiar surroundings. Across a broad set of experiences, clients describe Cerna as responsive, supportive, and deeply committed to adapting care as needs evolve. Several reviews highlight the company's ability to mobilize quickly when there are changes in a loved one's condition or daily routine, with families emphasizing that the team is easy to work with and consistently attentive to shifts in care requirements. The sentiment is rooted in real-life outcomes, as families recount how Cerna has helped their elderly relatives stay in a home they've known for decades and maintain a sense of normalcy and security.

One recurring theme is the application of stable, long-term placements. Alma, who has worked in one family's home for more than a year, is described as faithful, kind, and capable of taking excellent care of a spouse in need of daily support. This kind of sustained relationship appears to contribute to a sense of continuity and trust, allowing families to relax and rely on a familiar caregiver to understand routines, preferences, and subtle changes in condition. Across multiple testimonials, the office staff and caregivers are repeatedly praised for their reliability, reinforcing the idea that Cerna delivers not just personnel, but ongoing partnerships that families can depend on.

The positive experiences extend beyond a single caregiver or story. Several reviewers note that Cerna's entire ecosystem - from office staff to field caregivers - operates smoothly and with empathy. A rehab facility in Dallas was cited as a referral source for one reviewer who was exceptionally satisfied with the care received, describing it as "fantastic" and expressing that the level of care exceeded expectations. Other families emphasize how Cerna's team is responsive to questions, engages in planning with the family, and supports scheduling changes with ease, making the process of coordinating care less burdensome during challenging times.

While the overwhelming tone is favorable, there is a notable exception that provides a counterpoint about ensuring quality and safety. One reviewer recounted a troubling experience where the caregiver assigned to their father appeared unfit for the role, could not be located on the state registry, and allegedly engaged in abusive behavior. This account emphasizes the critical importance of vetting caregivers, verifying credentials, and maintaining vigilant oversight - especially for a situation as sensitive as elderly care. The family indicated they relied on cameras to document what occurred and urged families to be proactive in monitoring care. This review serves as a sobering reminder that, while many experiences with Cerna are highly positive, there can be serious concerns that require prompt attention and corrective action.

Amid the positive outcomes, several stories highlight the personalized matchmaking that Cerna offers. In one compelling example, a patient recovering from spinal cord injuries and multiple surgeries received a carefully tailored plan: seven days a week, four mornings per day, until the client felt comfortable. After about six months, care was scaled back to a more sustainable schedule, with continuing satisfaction and confidence in the care team. The reviewer notes that Kenny, in particular, was instrumental in making the initial connection and in maintaining a sense of compatibility and trust between the caregiver and client. Such narratives illustrate Cerna's ability to tailor arrangements to fit a person's unique medical history, personality, and daily rhythm.

Another consistent thread is the sense of security and peace of mind that families gain. Reviewers speak of confidence in the dad's or mom's daily care, the ease with which changes can be forecasted and accommodated, and the reassurance that someone is always available to help when issues arise. Phrases like "I have full confidence in the care" and "they are only a call away" recur, underscoring how Cerna's planning and management support reduce family stress. The care team - often named, sometimes including Kenny, Maxine, and others - appears to provide a blend of professional skill and compassionate presence that families value deeply.

Overall, the collection of experiences paints Cerna Healthcare Plano as a company that delivers dependable, compassionate in-home care with a strong emphasis on caregiver compatibility, responsive management, and personalized planning. Most families describe life becoming markedly easier as a result of the service, with scheduling, care planning, and caregiver matching contributing to better daily life for their loved ones and greater peace of mind for family members. The few critiques serve as important reminders about due diligence and continuous quality checks in home caregiving, reinforcing that the best outcomes come from a proactive partnership among families, care managers, and caregivers.

This part of Plano, Texas offers a convenient and well-equipped neighborhood for senior living. With multiple pharmacies such as Walgreens and CVS within close proximity, accessing medications and healthcare supplies is easily manageable. In terms of healthcare services, there are reputable physicians and hospitals nearby including Dallas Associated Dermatologists, Baylor Scott & White Medical Center, and Texas Health Presbyterian Hospital Plano. The area also features a variety of dining options ranging from Eddie's Diner to Turkish Cafe & Lounge, providing diverse culinary experiences. For leisure activities, residents can enjoy the numerous parks like Memorial Park and Arbor Hills Nature Preserve for outdoor recreation. Additionally, there are cafes like Mozart Bakery and Starbucks for social gatherings. Lastly, places of worship such as One Community Church and Prestonwood Baptist Church cater to spiritual needs in the community. Overall, this part of Plano offers a well-rounded environment with essential amenities for seniors looking to settle down in a vibrant neighborhood.

Pharmacies

• Walgreens (0.2 miles)
• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.4 miles)

Physicians

• Dallas Associated Dermatologists (1.4 miles)
• Dhat (2.3 miles)
• Cook Children's Pediatrics Collin County (3.1 miles)
• Cornea Associates of Texas (3.1 miles)
• The ENT & Allergy Centers of Texas (3.4 miles)
• Collin County Ent (3.7 miles)
• Bent Tree Family Physicians (3.8 miles)

Restaurants

• Eddie's Diner (2.1 miles)
• The Holy Grail Pub (2.4 miles)
• Turkish Cafe & Lounge (2.5 miles)
• Saravanaa Bhavan (2.6 miles)
• Lazy Dog Restaurant & Bar (2.6 miles)
• McDonald's (2.6 miles)
• Chick-Fil-A (2.7 miles)

Parks

• Memorial Park (2.3 miles)
• Windhaven Meadows Park (2.4 miles)
• Hoblitzelle Park (2.7 miles)
• Russell Creek Park (3.3 miles)
• Coyote Creek Park (3.9 miles)
• Twin Creeks Park (3.9 miles)
• Arbor Hills Nature Preserve (4.7 miles)

Cafes

• Mozart Bakery (2.4 miles)
• Starbucks (2.8 miles)
• 85C Bakery Cafe (3.4 miles)
• Red Truck Cafe (3.8 miles)
• Starbucks (4.3 miles)
• Mimi's Star Cafe (4.4 miles)
• Starbucks (5.7 miles)

Hospitals

• Baylor Scott & White Medical Center (3.1 miles)
• The Heart Hospital Baylor Plano (3.9 miles)
• Texas Health Presbyterian Hospital Plano (4.1 miles)

Theaters

• Cinemark (3.5 miles)
• Cinemark Holdings (4.6 miles)

Places of Worship

• One Community Church (4.2 miles)
• Chase Oaks Church (4.3 miles)
• Prestonwood Baptist Church (5 miles)
• Hope Fellowship (5.1 miles)
• Shiloh Missionary Baptist Church (5.4 miles)