The Reserve at Colonial Lakes

Pros

• Crystal is kind, knowledgeable, and provides stellar customer service.
• Crystal guides visitors warmly and supports them through the entire leasing process.
• April is friendly, patient, and professional, going above and beyond for prospective and new residents.
• The staff are hospitable, helpful, and consistently welcoming across departments.
• Fernanda provides wonderful customer service.
• The clubhouse is available for residents after hours, and the pools and 24-hour gym are great amenities.
• The community is quiet, clean, well-maintained, with excellent amenities.
• The front office staff are wonderful and make residents feel welcome.
• Tashfia is professional, responsive, and attentive, making leasing smooth.
• The apartments are up-to-date, spacious, and have nice finishes.
• Yun is helpful and kind, building positive relationships with residents.
• Melissa and the staff deliver a high level of customer service.

Cons

• The gates constantly break down.
• The gates are always broken.
• The additional fees are outrageous.
• They should not move here.
• Nothing is fixed in a timely manner.
• The grounds are dirty.
• These apartments were top tier, but now they're not; the reviewer suggests going elsewhere.

Review

From the moment you step onto the grounds, it's clear this community leaves a lasting impression with its people. Across dozens of notes and stories, residents consistently highlight the warmth, attentiveness, and expertise of the on-site team. In particular, Crystal stands out for her kindness and knowledge, guiding tours and helping new residents feel welcome from the start. One reviewer recalled Crystal as incredibly helpful on their first tour, making the whole process feel smooth and straightforward, and others echoed this sentiment with praise for her engaging, considerate approach. It's not just a single interaction either - Crystal is repeatedly thanked for making things easy and memorable, with several comments noting how she helped their families feel confident about choosing this community.

Tour experiences set the tone for what many residents remember most: professional, patient, and informative interactions. April appears as a recurring beacon of support, especially on move-in days, where she is described as awesome, ensuring every need was covered. Review after review mentions April taking the time to explain pricing, walk through the differences between lease options, and go above and beyond to make the transition as smooth as possible. One guest even noted that April provided a thoughtful gift and that the overall customer service atmosphere was top-notch and genuinely welcoming. The consistency of April's presence - whether answering questions about floor plans or guiding a potential resident through the process - helps establish a sense of reliability and care.

Beyond Crystal and April, the staff as a whole earns high praise for creating a hospitable environment. Fernanda is singled out for her excellent hospitality, and many reviews remark that the front office team feels welcoming and helpful. The sentiment isn't limited to a few names; there are frequent mentions of "all the ladies in the office" being wonderful and the staff overall being friendly, professional, and attentive. The sense of community extends into the lived experience as residents feel supported not just during tours but throughout their time in the complex, with Yun, Melissa, and others also highlighted for their helpfulness and personal touch. The staff's friendliness, approachability, and willingness to listen are repeatedly cited as a defining feature of living here.

Amenities and community life are another frequent thread in these stories. Reviewers celebrate well-maintained facilities - two inviting pools, a 24-hour gym, and clean common spaces that offer convenience and comfort. The clubhouse, accessible for resident events after hours, is a standout perk, with at least one resident recalling hosting a wedding dinner there and praising its suitability for gatherings. The overall atmosphere is described as quiet and peaceful, with residents enjoying well-kept grounds, timely maintenance responses, and a sense of neighborly togetherness. People also note regular community events and the presence of weekly food trucks, which add to the lively, social vibe while still feeling like a calm place to call home.

Of course, no review collection is without its caveats, and this community has its share of criticisms. A few residents point to recurring issues with gates, noting that they break down regularly and indicating that a more reliable security solution would be welcome. Another common theme centers on fees - some residents feel the extra charges are excessive, and there are calls for consolidation or adjustment of those costs to improve the overall value. In a couple of accounts, move-in experiences were less than ideal, with remarks about grounds being dirty upon arrival and repairs not always completed in a timely manner. One reviewer even urged potential movers to compare with nearby options, emphasizing that while the property has many strengths, the financial and maintenance aspects could be improved.

Despite these concerns, many residents describe a decision to move here as one of their best life choices. Long-term residents speak of the place as a genuinely welcoming home where the staff remember you, greet you, and go the extra mile to resolve issues. Some note that Yun helped them years ago and that the relationships formed with staff members continue to be meaningful today. The overall sentiment is one of appreciation and gratitude for a community that feels like a home rather than just an apartment complex. Comments such as "Absolute best place to live" and "moving here was one of the best decisions I have made" reinforce that for many, the positives far outweigh the drawbacks.

In the end, the Preserve at Colony Lakes emerges as a place of strong personal connections and proactive service. The combination of standout staff members - Crystal, April, Fernanda, Yun, Melissa, Tashfia, and many others - alongside well-appointed amenities and a welcoming atmosphere, creates a compelling living experience. Prospective residents are invited to consider this community for its thoughtful leasing assistance, friendly front office, and the sense of belonging that comes from a well-supported, family-like environment. If you value responsive staff, peaceful surroundings, and excellent amenities, this place has a lot to offer - just be mindful of the occasional gate issue and the current fee structure, and you'll likely find it a wonderful place to call home.

This area of Missouri City, Texas offers a variety of amenities and services that may be beneficial for seniors looking to relocate. In terms of dining options, there are several restaurants within close proximity, ranging from fast food to Italian cuisine. Additionally, there are multiple pharmacies nearby for easy access to medications and health supplies. For those who enjoy a cup of coffee or tea, there are cafes such as Starbucks and BlendIn Coffee Club within a short drive. In terms of recreation, there are several parks in the area where seniors can enjoy outdoor activities and relaxation. Additionally, there are places of worship for those who value religious and spiritual practices. For healthcare needs, there are physicians' offices and a surgical hospital within a reasonable distance. Overall, this area offers a mix of conveniences and services that may appeal to seniors looking for a comfortable living environment in Missouri City.

Restaurants

• Star Cinema Grill (0.3 miles)
• Whataburger (0.5 miles)
• McDonald's (1.1 miles)
• McDonald's (1.7 miles)
• Carrabba's Italian Grill (2.7 miles)
• Chick-Fil-A (2.7 miles)
• La Madeleine (2.8 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (1.5 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.4 miles)
• CVS Pharmacy (3.8 miles)

Cafes

• Starbucks (0.3 miles)
• Starbucks (2.3 miles)
• BlendIn Coffee Club (4.2 miles)
• Starbucks (7.8 miles)
• 85C Bakery Cafe (8.7 miles)

Parks

• Oyster Creek Park (1.1 miles)
• Patriot Park at Lakes of Austin Park (1.1 miles)
• Lost Creek Park (1.3 miles)
• Sugar Lakes Park (3.3 miles)
• New Territory Pecan Park (5.9 miles)
• Brazos Bend Extended Day (7 miles)
• Sardar Patel Stadium (9.4 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (1.7 miles)
• St Laurence Catholic Church (2.2 miles)
• Masjid As- Sabireen (2.6 miles)
• Houston Principal Jamatkhana (3.9 miles)
• Sugar Land First United Methodist Church (4.2 miles)
• Parkway United Methodist Church (6.1 miles)
• Shirdi Sai Jalaram Mandir (6.4 miles)

Theaters

• AMC First Colony 24 (3.1 miles)
• 2430 Amc Bar Fountains (4.2 miles)

Physicians

• Sugar Land OB/GYN Associates (3.3 miles)
• Rishi Khanna Dmd Pc (3.3 miles)
• Interventional Cardiology Associates (3.5 miles)
• Hillcroft Medical Clinic Association (3.7 miles)
• My Eyelab (4.3 miles)
• Kelsey-Seybold Clinic | Fort Bend Medical and Diagnostic Center (4.4 miles)
• Mohammad Etminan, MD (6.9 miles)

Hospitals

• Sugar Land Surgical Hospital (3.7 miles)