The Reserve at Colonial Lakes in Missouri City, TX

Pros

• Crystal is a wonderful, kind, and knowledgeable person who helps with tours.
• The staff are hospitable and helpful throughout the process.
• Crystal was amazing and made everything go smoothly.
• April is friendly, patient, professional, and very helpful on move-in day.
• Fernanda provides wonderful customer service.
• The office staff are responsive and great.
• The community is quiet and clean, with a very helpful and professional staff.
• The apartments are clean and move-in ready, with Crystal making the process smooth.
• Yun is helpful and kind, building good relationships with residents.
• Tashfia is amazing, professional, and responsive in the leasing process.
• The complex is beautiful with lovely staff and up-to-date amenities.
• Residents feel welcomed by the front desk and enjoy the atmosphere.
• The property is well maintained, with friendly maintenance staff.

Cons

• The gates constantly break down.
• The extra fees are outrageous.
• The gates need upgrading because they break down monthly, which was annoying.
• The grounds are dirty.
• Nothing is fixed in a timely manner.
• There was an ant infestation after Beryl.
• The Smart Package and other fees are very expensive.
• Noisy neighbors.

Review

The Reserve at Colonial Lakes is best suited for active adults and families who want a well-maintained, amenity-rich rental community with standout on-site service. It works well for residents who value a quiet, neighborly atmosphere, modern-looking interiors, and a responsive front office team that treats leasing and move-in as a straightforward, supportive process. The property's pools, 24-hour gym, clubhouse availability, and regular resident events create a sense of community that helps families feel confident in a long-term living arrangement. Those who prioritize strong personal interactions with staff over a ultra-low price point will find this community particularly appealing.

What sets this community apart in practice is the caliber of the staff and the emphasis on customer experience. Multiple reviews highlight Crystal, April, Yun, and the broader office team as consistently courteous, patient, and genuinely helpful - from first tours through move-in day and beyond. Residents repeatedly credit the staff with making processes smooth, answering questions thoroughly, and creating a welcoming, "we've got you" environment. The atmosphere feels professional yet homey, with maintenance personnel described as reliable and the grounds kept with care. For families seeking reassurance that questions will be answered and issues addressed promptly, this staff performance is the decisive pro.

The main drawbacks cluster around cost and reliability of some building systems. A recurring concern is the extra fees that seem to accumulate beyond base rent, with several reviewers urging tighter consolidation or greater transparency. A more operational frustration is the gates' intermittent failures, described as a monthly irritation that undermines a sense of security and convenience. Some units have older finishes or unrenovated spaces, and there are reports of occasional pest issues and noisy neighbors in certain buildings. Grounds cleanliness in a few instances has been noted as uneven, and one review characterized overall value as diminished when maintenance or updates lag behind expectations. Taken together, these cons can erode satisfaction if not offset by service and maintenance responsiveness.

The pros offset these cons most effectively when the living experience hinges on staff responsiveness and community feel. The same teams praised for hospitality and helpfulness are also the ones that residents rely on to navigate fees, lease terms, and maintenance requests. The well-kept grounds, updated interiors in many units, and robust amenities - especially the pools and fitness facilities - provide tangible daily value that can make the higher fees more acceptable, and the social calendar helps reduce the sense of living in a transactional space. Where the property truly shines is in turning what could be transactional housing into a welcoming, well-supported home, with neighbors who engage and staff who listen.

For families weighing alternatives, consideration should start with budget discipline and service expectations. Those who must avoid recurring or opaque charges, require guaranteed gate reliability, or need consistently renovated interiors across all units may want to compare other local options - especially if price sensitivity is a primary concern. If the goal is a quiet, family-friendly environment with exceptionally friendly front-office support and strong on-site maintenance responsiveness, this community remains highly compelling. Conversely, if access control stability, uniform unit finishes, and ultra-tight cost control are non-negotiable, exploring neighboring complexes or more affordable markets may prove worthwhile.

In practical terms, prospective residents should enter with a clear plan: request a current breakdown of all fees and how they're applied, inspect a few actual units (renovated and unrenovated) to gauge consistency, and ask current residents about maintenance turnaround times. Probe the gate system's reliability and the property's pest control history. Most importantly, engage with April, Crystal, Yun, or Tashfia during tours to gauge whether the personal style that consistently earns high praise in reviews matches the daily experience. For families who prize service, sense of community, and well-maintained amenities, The Reserve at Colonial Lakes offers a strong, candid choice - worth pursuing with eyes wide open to the trade-offs.

This area of Missouri City, Texas offers a variety of amenities and services that may be beneficial for seniors looking to relocate. In terms of dining options, there are several restaurants within close proximity, ranging from fast food to Italian cuisine. Additionally, there are multiple pharmacies nearby for easy access to medications and health supplies. For those who enjoy a cup of coffee or tea, there are cafes such as Starbucks and BlendIn Coffee Club within a short drive. In terms of recreation, there are several parks in the area where seniors can enjoy outdoor activities and relaxation. Additionally, there are places of worship for those who value religious and spiritual practices. For healthcare needs, there are physicians' offices and a surgical hospital within a reasonable distance. Overall, this area offers a mix of conveniences and services that may appeal to seniors looking for a comfortable living environment in Missouri City.

Restaurants

• Star Cinema Grill (0.3 miles)
• Whataburger (0.5 miles)
• McDonald's (1.1 miles)
• McDonald's (1.7 miles)
• Carrabba's Italian Grill (2.7 miles)
• Chick-Fil-A (2.7 miles)
• La Madeleine (2.8 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (1.5 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.4 miles)
• CVS Pharmacy (3.8 miles)

Cafes

• Starbucks (0.3 miles)
• Starbucks (2.3 miles)
• BlendIn Coffee Club (4.2 miles)
• Starbucks (7.8 miles)
• 85C Bakery Cafe (8.7 miles)

Parks

• Oyster Creek Park (1.1 miles)
• Patriot Park at Lakes of Austin Park (1.1 miles)
• Lost Creek Park (1.3 miles)
• Sugar Lakes Park (3.3 miles)
• New Territory Pecan Park (5.9 miles)
• Brazos Bend Extended Day (7 miles)
• Sardar Patel Stadium (9.4 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (1.7 miles)
• St Laurence Catholic Church (2.2 miles)
• Masjid As- Sabireen (2.6 miles)
• Houston Principal Jamatkhana (3.9 miles)
• Sugar Land First United Methodist Church (4.2 miles)
• Parkway United Methodist Church (6.1 miles)
• Shirdi Sai Jalaram Mandir (6.4 miles)

Theaters

• AMC First Colony 24 (3.1 miles)
• 2430 Amc Bar Fountains (4.2 miles)

Physicians

• Sugar Land OB/GYN Associates (3.3 miles)
• Rishi Khanna Dmd Pc (3.3 miles)
• Interventional Cardiology Associates (3.5 miles)
• Hillcroft Medical Clinic Association (3.7 miles)
• My Eyelab (4.3 miles)
• Kelsey-Seybold Clinic | Fort Bend Medical and Diagnostic Center (4.4 miles)
• Mohammad Etminan, MD (6.9 miles)

Hospitals

• Sugar Land Surgical Hospital (3.7 miles)