Right at Home of Midlothian, TX

Pros

• Right at Home in Waxahachie is a huge help to families, with an amazing care team and office staff who consistently go above and beyond.
• Sheunta is described as the sweetest caregiver, having cared for a client for over two years.
• Right At Home is responsive and easy to deal with, with caregivers who are kind, capable, and dependable.
• Right At Home strives to care for every family as they would their own and has done a great job.
• The new owner and team are incredible - upbeat, knowledgeable, and dedicated, with compassionate caregivers.
• The company is a great choice with excellent caregivers and reliable availability, even for families who live out of state.

Cons

• The reviewer claimed the agency would say "we don't have anyone to care for you" every day.
• The reviewer claimed the agency booked two caregivers without asking if they were needed, causing her to pay for them.
• They stated that the organization and communication needed improvement.

Review

Right at Home in Waxahachie appears to be making a meaningful impact for families who need in-home care, earning consistently high praise from many who rely on their services. The blend of a devoted care team and a responsive office staff seems to create an environment where families feel supported and genuinely valued. Across several experiences, the Waxahachie team is described as "amazing" and dedicated, with caregivers who are not only capable but also approachable and caring. The overall sentiment is that the right combination of warmth, reliability, and professionalism makes a real difference in daily life for clients and their loved ones.

A standout thread in the feedback is the personal connection clients form with their caregivers. One reviewer highlights Sheunta as the kindest person who has been providing care for two years or more, describing her as an "angel" and expressing heartfelt gratitude to Right at Home for sending her. This kind of long-standing, trusting relationship signals a level of consistency and genuine rapport that families deeply value when navigating care needs. It's clear that when a caregiver becomes a familiar and trusted presence, the impact goes beyond routine tasks to emotional reassurance and stability.

There is also a strong sense that the office team plays a crucial role in making the experience smooth and reassuring for families. Several reviews note that the office staff go above and beyond to assist, providing easy coordination and timely communication, which helps families who may be juggling multiple responsibilities. The sentiment is that the agency's philosophy - care that feels like family - extends from the caregivers into the administrative side, ensuring that families feel supported on every front as they navigate care decisions and daily needs.

Not every note is without reservation, however. One reviewer who calls themselves "someone's BESTFRIEND" recounts a more challenging experience. They describe a situation where, despite private arrangements, the agency booked two caregivers without prior consent, resulting in unexpected charges. This account emphasizes the importance of organization and clear communication, suggesting that while the overall service level can be excellent, gaps in process can create confusion and financial strain for families. It's a reminder that, alongside high-quality care, dependable scheduling and transparent billing are essential components of a consistently positive experience.

On balance, the testimonials convey a strong sense that Right at Home is fulfilling its mission to relieve the burden on families. A different reviewer praises the organization for being responsive and easy to work with during a time of need, noting that the caregivers are kind, capable, and dependable. The message of "every family is taken care of just as they would want their own families cared for" comes through as a guiding principle that has, in many cases, delivered peace of mind and a tangible reduction in stress for anxious loved ones. The gratitude expressed by families underscores the transformative effect reliable in-home care can have on daily living and long-term wellbeing.

Leadership and culture also emerge as important themes. Another review highlights the new owner and her team as "incredible," with an office environment described as upbeat, knowledgeable, and dedicated. The caregivers are said to be well-supported and compassionate, which in turn helps them provide consistently high-quality care. The praise here points to a healthy cycle: strong leadership reinforces staff morale and training, which then translates into better experiences for clients and their families. The overall tone suggests that the agency's recent changes have reinforced their ability to deliver dependable, person-centered care.

Finally, the ability to support families who live far away is evident in the appreciation voiced by a reviewer from New Jersey. Even from a distance, this family member notes that the Waxahachie team remains available, responsive, and reliable, ensuring that aging relatives receive steady attention and care. The acknowledgment of accessibility and consistency across distance reinforces the idea that Right at Home's value proposition extends beyond proximity, offering reassurance to families regardless of where they live. The gratitude for this level of commitment and ongoing availability helps explain why many clients feel secure choosing this agency for in-home care.

Taken together, the comments paint a compelling portrait of Waxahachie's Right at Home as a caring, client-centered organization that prioritizes compassionate, reliable caregiving and responsive support. The strongest themes - a trusted caregiver relationship, a proactive and humane office team, and a leadership-driven culture focused on family-like care - combine to create meaningful relief for families facing care decisions. While there are calls for continued attention to organizational processes and clear communication, the overall picture is one of genuine dedication to improving the lives of clients and their loved ones, one compassionate interaction at a time.

Located in Midlothian, Texas, this area offers a variety of amenities that are essential for senior living. With several restaurants nearby such as Jack In The Box and Tio Tony's Mexican Restaurant, there are plenty of dining options to choose from. Additionally, pharmacies like Brookshire's and Walgreens are conveniently located within a short distance for easy access to medications and healthcare needs. For transportation, Mid-Way Regional Airport is just 4.2 miles away, providing convenient travel options. There are also parks for outdoor recreation, places of worship for spiritual fulfillment, cafes like Starbucks and Panera Bread for social gatherings, hospitals such as Baylor Medical Center and Methodist Mansfield Medical Center for medical care, and various physicians' offices for healthcare services. Overall, this part of Midlothian offers a well-rounded community with all the necessary resources for comfortable senior living.

Restaurants

• Jack In The Box (0.2 miles)
• Beef 'o' Brady's (0.2 miles)
• McDonald's (0.3 miles)
• Taco Bell (0.3 miles)
• Whataburger (0.4 miles)
• Tio Tony's Mexican Restaurant (0.4 miles)
• Sonic Drive-In (0.5 miles)

Pharmacies

• Brookshire's (0.4 miles)
• Walgreens (0.4 miles)
• Walgreens (8.3 miles)
• The Prescription Shop (8.9 miles)
• Genoa-QOL Healthcare Co. (9 miles)
• Walgreens (9.1 miles)
• DFW Wellness Pharmacy (9.2 miles)

Transportation

• Mid-Way Regional Airport (JWY) (4.2 miles)

Parks

• Valley Ridge Park (5.6 miles)

Places of Worship

• War Cry Prayer Ministry (6.8 miles)
• University Church (8.7 miles)
• Creekwood Church (8.8 miles)
• Walnut Ridge Baptist Church (9.2 miles)

Cafes

• Sunrise Cafe (7.7 miles)
• Starbucks (8.3 miles)
• Panera Bread (9.1 miles)
• Panera Bread (9.2 miles)
• Starbucks (9.3 miles)

Hospitals

• Texas Surgical Speclsts (7.9 miles)
• Baylor Medical Center At Waxahachie (8 miles)
• Texas Health Hospital Mansfield (8 miles)
• Baylor Surgery Center at Waxahachie (8.7 miles)
• Methodist Mansfield Medical Center (9 miles)

Physicians

• Methodist Family Health Center - Cedar Hill East (8.4 miles)
• Karen Baker, MD - Family Medicine (8.4 miles)
• Ellis County Bone & Joint Clinic (8.7 miles)
• Texas Oncology Surgical Specialists-Waxahachie (8.7 miles)
• Southwest Regional Orthopedics and Sports Medicine (8.8 miles)
• Pulmonics Plus (8.8 miles)
• Family Practice Association (8.8 miles)