The Pavilion At Creekwood

Pros

• The Pavilion at Creekwood has excellent physical therapy services, and many reviewers found the rehabilitation department to be outstanding.
• Several reviewers noted that the nursing staff was attentive and responsive to patients' needs.
• The facility is described as beautiful, modern, and well-maintained, creating an attractive environment for residents.
• One reviewer mentioned that their loved one enjoyed the food provided at the Pavilion and considered it fantastic.
• Family members appreciated the cleanliness and upkeep of the facility, highlighting its manicured surroundings.
• Many felt welcomed by the staff when visiting their loved ones, with flexible visiting hours arranged during challenging times like the pandemic.

Cons

• The facility has major issues with patient care, including wrong medications being administered and inadequate cleaning.
• Residents experience a lack of proper bathing and personal hygiene, with some going long periods without assistance.
• Staff is reported to be rude and unresponsive to requests for help from patients.
• The food quality is consistently poor, leading residents to express concerns about their well-being if left in the facility.
• There are serious security concerns regarding theft of personal belongings from residents.
• Staff neglect is evident, with patients being left unattended for extended periods, resulting in worsening medical conditions.
• Communication with family members is severely lacking, leaving them frustrated and worried about their loved ones' care.

Review

The Pavilion at Creekwood has become a polarizing topic among families seeking appropriate care for their loved ones. Several reviews reveal troubling accounts of inadequate care, poor hygiene standards, and unsatisfactory food quality in the facility. Families express deep concerns about medication management and the overall treatment environment—leading many to advise potential residents and their families to seek alternatives.

One particularly distressing review highlights repeated instances of neglect, where a resident was reportedly given incorrect medications and received minimal bathing services. In some cases, residents were left without essential medical attention until family members intervened. The reviewer noted that their loved one only received one bath over a week and a half period when they should have had more regular cleansing per the facility's policies. The staff's apparent lack of compassion was also alarming; caregivers were described as rude or inconvenienced when assistance was requested. Such experiences culminated in feelings of despair from family members who voiced fears for their loved ones’ well-being, even suggesting that they would rather be moved than remain in such conditions.

In contrast to these negative experiences, others acknowledged positive aspects of The Pavilion at Creekwood—particularly the physical therapy department, which garnered praise for its effective rehabilitation services. Some reviewers pointed out the facility’s modern design and cleanliness, noting an absence of unpleasant odors typically associated with nursing homes. Nevertheless, complaints about food quality persisted across various reviews; individuals mentioned that meals were often unappetizing and served in Styrofoam containers that failed to maintain heat properly.

Among the most troubling allegations are those involving theft within the facility itself. One reviewer detailed an incident where their mother's checkbook and cellphone were stolen, leading to unauthorized financial transactions while she rested in her room. Such claims not only reflect on internal security issues but also contribute to a general atmosphere of distrust within the establishment as families worry about both physical safety and financial security for their loved ones.

Another disturbing account came from a sister who diligently monitored her relative suffering from multiple sclerosis through a camera set up in her room. Despite needing constant care due to her debilitating condition, there was a shocking three-and-a-half-hour period during which no staff members checked on her—even after raising concerns about medical neglect regarding wound care management. Frustration boiled over when phone calls made by family members seeking help went unanswered or resulted in dismissive attitudes from office personnel—a blatant disregard for patient needs that underscored systemic failures within care provision.

Evidently, emotions run high among those experiencing firsthand accounts of care at The Pavilion at Creekwood. While some families appreciate aspects such as nursing attention—praising how quickly aid arrives during emergencies—the overarching sentiment seems tainted by significant deficiencies that cannot go unnoticed. Potential residents and their families are urged to conduct thorough research before making decisions about care facilities; key factors like accountability structures within corporate ownerships, robust staffing protocols across all shifts (especially weekends), property access for family visits after hours, and transparent communication channels are critical for ensuring quality long-term care.

Ultimately, these multifaceted perspectives paint both sides of the complex narrative surrounding The Pavilion at Creekwood—a promising physical space overshadowed by troubling reports rooted in patient experience failures. Families who have been forced into tough decisions regarding elderly care implore others not merely to be swayed by aesthetics but rather consider real-life implications tied closely to compassionate caregiving practices upon assessing this facility—and others like it—on behalf of vulnerable individuals seeking support during challenging life transitions.

Physicians

• Cook Children's (0.3 miles)
• Toker Anna-Maria MD - Toker, Anna-Maria MD (0.5 miles)
• Methodist Mansfield Med. Center., Professional Building 1 (0.6 miles)
• Neurology Associates (0.6 miles)
• Medical Clinic of North Texas (0.6 miles)
• Mansfield Medical Clinic (1.1 miles)
• Healthcare Associates of Texas (1.1 miles)

Pharmacies

• Walgreens (0.4 miles)
• DFW Wellness Pharmacy (0.4 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.1 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3.6 miles)
• CVS Pharmacy (4.9 miles)

Restaurants

• Rosa's Café & Tortilla Factory (0.5 miles)
• Salata - South Ma (0.5 miles)
• Chick-Fil-A (0.6 miles)
• Akarii Revolving Sushi (0.7 miles)
• Whataburger (0.8 miles)
• M Donuts (1.6 miles)
• Chick-Fil-A (2.1 miles)

Hospitals

• Methodist Mansfield Medical Center (0.6 miles)
• Texas Health Hospital Mansfield (2.7 miles)
• ER at Grand Prairie (5.7 miles)
• JPS Diagnostic and Surgery Hospital (6.9 miles)
• Medical Center of Arlington (8.1 miles)

Places of Worship

• Creekwood Church (0.7 miles)
• Walnut Ridge Baptist Church (0.9 miles)
• Mansfield Bible Church (1.6 miles)
• Community of Hope United Methodist Church (2.3 miles)
• St Jude Catholic Church (2.5 miles)
• New Life Fellowship (4.9 miles)
• Cornerstone Baptist Church (5.7 miles)

Parks

• Elmer W. Oliver Nature Park (0.8 miles)
• Katherine Rose Memorial Park (2.4 miles)
• Don Misenheimer Park (3.1 miles)
• Webb Community Park (3.2 miles)
• W.O. & Zeta Workman Park (4.1 miles)
• Cravens Park (5.4 miles)
• Valley Ridge Park (5.4 miles)

Theaters

• Cinemark (3.5 miles)
• AMC The Parks At Arlington 18 (7.3 miles)

Cafes

• Panera Bread (8.5 miles)
• Starbucks (8.5 miles)