Hillcrest Manor Senior Apartments

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  • Interior

    A modern kitchen with wooden cabinets and a clean, organized countertop.

  • Outdoors

    A row of closed garage doors under a clear blue sky.

  • Decor

    A modern living room with a gray sofa, stylish coffee table, and a well-organized bookshelf.

  • Living Room

    A spacious and elegantly decorated living room with comfortable seating and large windows.

  • Building

    A suburban house with a manicured lawn and an American flag in front.

  • Architecture

    A suburban home with a front porch and neatly trimmed lawn.

  • Bedroom

    A cozy bedroom with a neatly made bed and elegant decor.

  • Windows

    A simple kitchen interior with wooden floors, cabinets, a window, and a door.

  • Landscaping

    A suburban house with brick and yellow siding under a cloudy sky.

  • Kitchen

    A warm and inviting kitchen with wooden cabinets, a countertop, various appliances, and decorative elements.

  • Lighting

    An inviting entrance hallway with a 'Welcome' sign, decorated with plants and artwork.

  • Entrance

    A modern residential house with a well-maintained garden and entrance.

  • Outdoor

    An outdoor swimming pool under a clear blue sky, surrounded by a fence and adjacent to a resort building.

  • Cabinets

    A well-organized conference room with a large table, chairs, cabinets, and a bookshelf.

Hillcrest Manor Senior Apartments

1102 N Memphis Ave, Lubbock, TX 79415

For more information about senior living options: (844) 490-3973

4.1 from 55 reviews
5 stars
35
4 stars
8
3 stars
2
2 stars
1
1 stars
9

Active Adult Communities (55+)

Hillcrest Manor Senior Apartments Costs & Pricing

Hillcrest Manor Senior Apartments offers competitive rental rates that are significantly lower than the broader market in both Lubbock County and the state of Texas. For a one-bedroom unit, residents pay $647 per month, which is notably less than the county average of $3,611 and the state average of $3,761. Similarly, for those seeking more space, the two-bedroom apartments are available at $825 per month, almost half of the Lubbock County average of $4,095 and well below the Texas average of $4,215. These affordability levels make Hillcrest Manor an attractive option for seniors looking for economical housing without compromising on comfort or community engagement.

Floor plansHillcrest Manor Senior ApartmentsLubbock CountyTexas
1 Bedroom$647$3,611$3,761
2 Bedrooms$825$4,095$4,215

Overall Review of Hillcrest Manor Senior Apartments

Pros

  • pro One reviewer noted lots of activities for residents and very nice apartments.
  • pro A reviewer said Hillcrest Manor has great neighbors and office staff who are very helpful and friendly.
  • pro A long-term resident stated they have been there seven years and are pleased with everything.
  • pro Hillcrest Manor is described as an awesome place to live, with responsive maintenance and friendly staff.
  • pro A reviewer called it the best move ever, praising spacious, quiet living, safety, and the staff, and highly recommended.
  • pro The staff across office, maintenance, and housekeeping are wonderful, and neighbors are friendly.
  • pro The apartments are large with good-sized rooms, and the staff is friendly; rent is appropriate for the size.
  • pro Maintenance requests receive speedy responses.
  • pro Sherry and her team are described as professionals who show care and love for the property.
  • pro A newer resident loves the gated community and notes prompt maintenance.

Cons

  • pro They are evicting regular paying residents to switch to a low-income-only model, causing distress to elderly residents.
  • pro The apartments were dirty on move-in despite a walkthrough being approved.
  • pro Maintenance and management communication are poor, leading to delayed repairs and unclear timelines.
  • pro Water is shut off periodically and leaks occur, with little assurance on how long repairs will take.
  • pro Tenants are not reimbursed for hotel costs or electricity after flooding or when drying out apartments.
  • pro Winter pipes may freeze and burst, and residents are not proactively informed about such risks.
  • pro Flooding has occurred, and tenants must bear the costs and effort of drying out, often with long waits for fixes.
  • pro The sprinkler system was promised but never installed, and residents are expected to water lawns themselves.
  • pro Front gate security is unreliable, and the property's overall maintenance is criticized as poor.
  • pro Privacy is invaded by inspections, with little respect for residents' home lives.
  • pro Rent increases are viewed as unfair for elderly residents on fixed incomes.
  • pro Pest control is not satisfactory.
  • pro Laundry access can be slow, with waits of months to use washers/dryers.

Review

Hillcrest Manor appears to be a senior living community that many residents once regarded as a comfortable place to call home, but the mood among current tenants has become complicated and tense in recent times. A recent ownership change has sparked a fear among longer-term residents that the new owners intend to shift the tenant mix toward low-income renters and away from regularly paying residents. The reported effect is anxiety and distress for elderly residents who fear eviction or reduced services, even as many units sit empty. Some residents imply that the switch to a federally funded, lower-income model is financially advantageous for the new owners, while the impact on stability and routine care for existing tenants has been severe. The atmosphere for many is a mix of concern, confusion, and a longing for the sense of security that used to come from living there.

Despite the turmoil described, the property has been praised by several residents for positive, tangible benefits. A number of people highlight plentiful activities for residents, well-kept and pleasant-looking apartments, and a strong sense of community among neighbors. The community is repeatedly described as safe, with numerous residents emphasizing friendly, supportive neighbors and frequent interaction with the staff in a positive light. Some residents explicitly praise the office and maintenance teams as responsive, polite, and helpful, and there is a recurring sentiment that the property can be a good place to live when things are running smoothly and when management is communicative and proactive.

On the management side, opinions are not uniform. Many reviews recount courteous and caring staff members, with specific mentions of individuals in the office and maintenance crews who go above and beyond to help residents. Names like Shanan, Shannon, and the broader maintenance and housekeeping teams are repeatedly described in glowing terms, reinforcing a sense of trust and reliability. Conversely, other accounts describe management as distant or problematic in communication, particularly involving the on-site manager, Sheri, and the assistant manager, Jessica. Complaints about lack of timely communication, privacy concerns during inspections, and inconsistent follow-through on residents' requests underscore a divide between residents who feel well-supported and those who feel inadequately heard.

Maintenance and utility issues recur as a significant strain on daily life for some residents. Several reviews report water shutoffs and periodic leaks, with promises about repairs that stretch out for months in some cases. Flooding incidents and the risk of burst pipes in winter are described as ongoing hazards, with residents who must cope by running multiple fans and compressors to dry out units. They report frustration at not being reimbursed for hotel stays or electricity costs incurred during these events, and some long-standing maintenance problems - such as slow or incomplete repairs to drains and other fixtures - are cited as a chronic nuisance. The problem isn't only structural; some residents note delays or gaps in communication about timing and expectations for fixes, sometimes leaving tenants in the dark for extended periods.

What residents experience in daily life within the apartments and the broader grounds also colors their overall view. Several accounts mention the physical infrastructure and upkeep: water-related issues, questionable or delayed repairs, and occasional garden or yard complaints. There are also notes about promised improvements not yet delivered, such as a sprinkler system that was promised but not installed, and concerns about the security infrastructure, including a front gate that often doesn't work. Some residents describe a generally pleasant living environment - praising the size and layout of the apartments, the gated or "safe" atmosphere, and the sense of community - while others point to dining, laundry, and common-area amenities as areas needing attention or consistent management oversight.

Rent and lease structure contribute to the mixed sentiment as well. Some reviews reference rent being high for the size and condition of units, with a desire to adjust rents to better fit a fixed-income retirement budget. There is also mention of a 12-month lease option at one point and confusion about age restrictions, with some residents feeling that the community should be more aligned with the needs of its elderly residents, including those with limited mobility or needing assistance. The eviction-driven shift toward low-income residents is framed by some as a core policy change, potentially altering the character of the community and the expectations long-time tenants had about stability, privacy, and ongoing maintenance.

Taken together, the collective voice of these reviews presents a nuanced portrait. On one hand, Hillcrest Manor is described as a place with strong, caring staff, a supportive neighbor network, and a generally safe, engaging environment. On the other hand, a significant number of residents report ongoing maintenance frustrations, water and utility disruptions, slow or incomplete repairs, and communication gaps that leave tenants feeling uncertain and undervalued. The recent shift toward evicting regularly paying tenants to prioritize low-income residents adds a new layer of anxiety and upheaval, suggesting that the current ownership's financial strategy may be at odds with the day-to-day needs and expectations of aging residents who have built their lives there.

If you are considering Hillcrest Manor as a potential home for yourself or a loved one, it may be wise to weigh both the strengths and the weaknesses reflected in these accounts. Positive factors to consider include evidence of a friendly, involved staff, a sense of community, and safety features that many residents value. Conversely, be prepared to ask pointed questions about maintenance response times, the process for handling water-related emergencies, the status of promised improvements (like sprinklers and secure gates), and how the new ownership's policy shifts might affect current residents and future long-term stability. In any decision, obtaining a clear, written understanding of rent terms, maintenance commitments, and any anticipated disruptive changes will be important to ensure that the home remains not only welcoming but reliably supportive for elderly residents who need consistent care and communication.

Features

Types of Care

  • Active Adult Communities (55+) Active Adult Communities (55+)Active Adult Communities provide seniors with opportunities for socialization, activities, and wellness programs tailored to their needs. These communities offer a sense of belonging and security while promoting an active and independent lifestyle for those aged 55 and older.

Pets

  • Cats allowed Cats allowed"Pet friendly" senior living communities are important for seniors because pets provide companionship, reduce feelings of loneliness and depression, promote physical activity and mental stimulation, and offer a sense of purpose and responsibility. Pets can improve overall well-being and quality of life for seniors in many ways.
  • Dogs allowed Dogs allowed"Pet friendly" senior living communities are important for seniors because pets provide companionship, reduce feelings of loneliness and depression, promote physical activity and mental stimulation, and offer a sense of purpose and responsibility. Pets can improve overall well-being and quality of life for seniors in many ways.

Amenities

  • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Bath tubs Bath tubsBath tubs are important for seniors because they provide a safe and relaxing way to bathe, helping to prevent slips and falls while promoting independence and overall well-being.
  • Beautician on-site Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style.
  • Full kitchen Full kitchenHaving a full kitchen in a senior living facility is important for seniors because it allows them to maintain their independence and prepare their own meals. This promotes healthy eating habits, saves money on dining out, and provides a sense of familiarity and comfort for residents.
  • Handicap accessible Handicap accessible"Handicap accessible" amenities are crucial for seniors to ensure they can easily navigate and access facilities, services, and activities without barriers or limitations due to physical impairments. This promotes independence, safety, and inclusivity for seniors in senior living communities.
  • Indoor common areas Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
  • Outdoor common areas Outdoor common areasOutdoor common areas are important for seniors as they provide a space for socialization, physical activity, and relaxation. Being outside in nature can improve mood and overall well-being, while also encouraging movement and engagement with others. These spaces can help combat feelings of isolation and promote a sense of community among residents.
  • Swimming pool / hot tub Swimming pool / hot tubSwimming pools and hot tubs are important for seniors as they provide a safe and enjoyable way to stay active, improve mobility, reduce joint pain, and promote relaxation. Regular use of these amenities can contribute to overall well-being and quality of life for older adults living in senior communities.

Transportation

  • Lubbock International (5 miles away) Lubbock International (5 miles away)

Activities

  • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
  • Holiday parties Holiday partiesHoliday parties are important for seniors because they provide opportunities for socialization, community involvement, and mental stimulation. These festive events offer a sense of belonging and connection during a time that can be lonely for many older adults. Additionally, participating in holiday celebrations can boost mood and overall well-being for seniors living in senior living communities.

Description

Hillcrest Manor Senior Apartments in Lubbock, TX is a vibrant and inclusive assisted living community designed for seniors seeking comfort, convenience, and a strong sense of community. Our residents can enjoy a range of amenities that ensure their well-being and enhance their quality of life.

Each apartment is equipped with air-conditioning to ensure a comfortable living environment year-round. The presence of bath tubs provides the opportunity for relaxing baths and enables residents to maintain their personal hygiene easily. Hillcrest Manor also has a beautician on-site, allowing residents to receive professional hair care services without having to leave the community.

Residents have the luxury of a full kitchen in their apartments, which allows them to prepare meals according to their preferences and dietary needs. The living spaces are handicap accessible, ensuring that every resident can move around comfortably and safely within their own home.

Our indoor common areas provide ample space for socializing with fellow residents or participating in group activities. For those who enjoy spending time outdoors, our community features outdoor common areas where residents can relax, read a book, or engage in leisurely chats with neighbors.

Hillcrest Manor recognizes the importance of staying active and engaged, so we offer holiday parties as part of our activities program. These events provide opportunities for residents to celebrate together and create lasting memories.

With two cafes nearby, residents have easy access to delicious meals outside the community when they choose not to cook at home. Additionally, there are parks nearby where residents can take peaceful walks or enjoy picnics with friends and family members.

The presence of 12 pharmacies ensures that medications can be conveniently obtained whenever needed. In case medical attention is required, there are 44 physicians located near our community who can provide healthcare services tailored specifically for seniors' needs. To cater to different dining preferences or special occasions, there are 28 restaurants available nearby where residents can enjoy varied cuisines.

For spiritual fulfillment or religious practices, there are two places of worship close to our community. Furthermore, two theaters nearby offer entertainment options for those who enjoy cultural events or movies.

Finally, Hillcrest Manor is located in close proximity to nine hospitals, providing residents with peace of mind knowing that medical assistance is readily accessible if required.

At Hillcrest Manor Senior Apartments, we strive to create a warm and welcoming environment with a range of amenities and conveniences that enhance our residents' lives.

Nearby Places of Interest

This part of Lubbock, Texas, is a convenient and bustling area with a variety of healthcare facilities nearby, including physicians specializing in various fields and several hospitals for any medical needs. There are also plenty of dining options ranging from fast-food to cafes, providing easy access to different cuisines. Additionally, pharmacies are readily available for medication needs. For leisure activities, there are theaters and parks within a short driving distance. The presence of places of worship caters to spiritual needs as well. Overall, this area offers a mix of essential services and recreational opportunities that would be beneficial for seniors looking for a lively community with access to necessary amenities.

Physicians

  • Community Health Center of Lubbock (0.5 miles)
  • NorthStar Medical Center (1.2 miles)
  • Orthopaedic Hand & Surgery Center (1.2 miles)
  • Advanced Urology Associates (1.3 miles)
  • Cardiologists of Lubbock (1.3 miles)
  • Texas Tech Physicians-Pediatrics (1.6 miles)
  • Vascular Surgery (1.6 miles)

Hospitals

  • Lubbock Heart Hospital (1.4 miles)
  • UMC Outpatient Surgery (1.7 miles)
  • UMC: Nuclear Medicine (1.8 miles)
  • Covenant Specialty Hospital (2.5 miles)
  • Covenant Children's Hospital (2.5 miles)
  • Covenant Children's Emergency Room (2.6 miles)
  • Covenant Behavioral Health Service (2.7 miles)

Restaurants

  • Blue Sky Texas (1.5 miles)
  • Sonic Drive-In (1.6 miles)
  • Rosa's Café & Tortilla Factory (1.6 miles)
  • Sonic Drive-In (1.7 miles)
  • Chick-Fil-A (1.9 miles)
  • Panda Express (1.9 miles)
  • Stars & Stripes Drive-In Theatre (2 miles)

Pharmacies

  • UMC Outpatient Pharmacy (1.6 miles)
  • CVS Pharmacy (1.6 miles)
  • Amigos Pharmacy (1.7 miles)
  • Amigos (1.7 miles)
  • United Supermarkets Pharmacy (2.1 miles)
  • Walgreens (2.2 miles)
  • CVS Pharmacy (2.5 miles)

Places of Worship

  • Catholic Diocese of Lubbock (1.7 miles)
  • Saint E's - Hanley Hall (2.5 miles)

Cafes

  • Starbucks (2.1 miles)
  • Monomyth Coffee (2.7 miles)

Theaters

  • Alamo Drafthouse Lubbock (2.2 miles)
  • TTU - SUB - Allen Theatre (2.5 miles)

Parks

  • Tech Terrace Park (2.8 miles)

Frequently Asked Questions

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