Vista Ridge of Gotham

Pros

• The staff at Vista Ridge is consistently described as friendly, caring, and compassionate, providing excellent support to residents and their families.
• Residents receive attentive medical care and therapy, contributing positively to their well-being and rehabilitation.
• The facility offers engaging activities, including bingo and movie trips, which help residents stay connected within the community.
• Many reviewers appreciate the cleanliness of the rooms and common areas, noting that they are generally well-maintained.
• Families feel included in their loved ones' care through family dinners and activities organized by the staff.
• Overall satisfaction is evident among several families, with many expressing gratitude for the quality of care received at Vista Ridge.

Cons

• The facility is filthy, with dirty rooms and inadequate cleaning services.
• Staff members are often rude, unmotivated, and lack a sense of urgency in providing care.
• Residents frequently suffer due to slow response times from staff when help is needed.
• The food served is consistently described as inedible or terrible.
• Communication among staff and with families is lacking, leading to frustrating experiences for caregivers.
• There are reports of neglectful behavior towards residents, including not changing adult diapers promptly.
• Many reviewers express concerns about understaffing and the negative impact it has on resident care.
• Some residents experience long waits for assistance and feel that staff members are inattentive or uninterested in their needs.
• Families have reported feeling the need to constantly advocate for their loved ones to receive adequate care and attention.
• There are allegations of dishonest behavior from some staff members, including stealing from residents.

Review

The experience of residents and their families at Vista Ridge Nursing & Rehabilitation is a tale of stark contrasts, revealing both commendable aspects and significant concerns regarding the quality of care provided. A number of reviews highlight moments of exceptional service and warmth from staff members, particularly praising the nursing staff's friendliness and attentiveness. Family members express gratitude toward individuals such as Yomi, David, and Stephen for their dedication to patient care. Residents have shared positive experiences with social activities, including bingo sessions and outings like trips to the movies, which help foster community engagement among residents. Many appreciate that the facility maintains a clean environment most of the time and offers well-kept living quarters.

A recurring theme in positive feedback revolves around the culinary team’s efforts, with some residents thoroughly enjoying meals like homemade ranch chicken nuggets or grilled cheese sandwiches prepared by staff when standard fare fell short. The importance of nutrition cannot be overstated; thus, it's heartening to see that some family members report their loved ones enjoying meals—especially given that one mother appears to clean her plate consistently. The home's non-smoking policy also receives praise as an added benefit for resident health and comfort.

However, despite these positive elements, reviewers frequently articulate serious issues related to staffing shortages, poor hygiene standards, and overall dissatisfaction with care quality. Some families express frustration at having to constantly advocate for basic needs to be met for their loved ones, describing experiences where call lights went unanswered for extended periods or where staff seemed indifferent or unmotivated in attending to patients’ requests. Reports indicate that dirty conditions were often a significant concern; instances included uncleaned rooms and inadequate laundry services leading residents' personal items to remain stained or soiled.

Moreover, many families voiced deep concerns about the food quality—not just its nutritional value but also its palatability—with descriptions ranging from "inedible" to "deplorable." Families cited frequent issues such as undercooked meals or cold platters being served when hot food was expected. One alarming review detailed how a cardiac patient had no call bell available for over two days—a situation deemed unacceptable considering the vulnerability of many residents needing urgent assistance.

With narratives detailing both excellent support from select staff members and grave neglect by others, it is evident that experiences vastly differ depending upon various factors including specific staff interactions or shifts worked during weekends when staffing levels reportedly decline further. Those expressing dissatisfaction often highlighted numerous instances necessitating direct supervision from family members merely to ensure basic dignity in care was upheld—mentioning periods where patients languished in dirty adult diapers or had limited access to hydration.

Ultimately, while there are heartfelt testimonials celebrating Vista Ridge's friendly atmosphere alongside effective rehabilitation services led by diligent therapists recognized for their commitment—these positives stand juxtaposed against troubling patterns concerning cleanliness and adequate staffing ratios needed for consistent high-quality care delivery. It remains crucial for prospective residents’ families to thoroughly evaluate these mixed messages about Vista Ridge before making decisions about long-term care placements. They must weigh not only reported success stories but also troubling insights suggesting systemic shortcomings affecting resident welfare daily. Such diligence could illuminate whether this facility truly meets expectations across all facets of eldercare as they journey toward finding suitable living arrangements in challenging times.

Pharmacies

• Walgreens (0.8 miles)
• CVS Pharmacy (0.9 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3 miles)
• Kroger Pharmacy (3.2 miles)
• CVS Pharmacy (3.5 miles)

Places of Worship

• Trietsch Memorial United Methodist Church (1.1 miles)
• First Baptist Church at The Fields (7.7 miles)
• Singing Oaks Church of Christ (9.8 miles)

Physicians

• Kids First Pediatrics (1.9 miles)
• Orthopedic Associates (2.2 miles)
• Pediatric and Family Physicians (2.2 miles)
• Bartonville Family Medical (4.8 miles)
• North Texas Kidney Disease (7.6 miles)
• Women's Centre (7.6 miles)
• Family Healthcare of Denton (7.8 miles)

Restaurants

• Fuzzy's Taco Shop (1.9 miles)
• McDonald's (2.1 miles)
• Chilitos (2.9 miles)
• Local Pint (3.3 miles)
• Sonic Drive-In (3.6 miles)
• Sonic Drive-In (3.6 miles)
• McDonald's (3.6 miles)

Theaters

• 0160 Amc Bar Highlands (2.1 miles)
• Cinemark (6.9 miles)
• Cinemark 14 (7.4 miles)
• AMC DINE-IN Grapevine Mills 3 (7.7 miles)

Hospitals

• Medical Center of Lewisville (3.4 miles)
• Baylor Surgicare (9.3 miles)

Parks

• Shadow Ridge Park (5.1 miles)
• Twin Coves Park (5.2 miles)
• Sommerset (7.7 miles)
• Shoreline Trail & Dog Run (9 miles)

Cafes

• Starbucks (9.3 miles)

Transportation

• U-Haul Moving & Storage (9.6 miles)
• Trinity Mills Station (9.8 miles)