Vista Ridge of Gotham in Lewisville, TX

Pros

• The Vista Ridge team is compassionate, professional, and dedicated to quality care.
• Melissa CNA is caring and very professional.
• Anne PT and the therapy team are outstanding in helping residents regain function.
• The nurses on Hall 1 are outstanding, and Kay CNA and Melissa CNA are wonderful.
• The admissions team, especially Rachel, is a blessing and exceeds expectations.
• Vista Ridge is an incredible place delivering compassionate, high-quality care.
• The facility is clean, well-maintained, and safe, with a secure entry system.
• The staff are friendly, communicative, and supportive to families.
• The dining team provides delicious meals and engaging activities that support residents' well-being.

Cons

• The experience is described as horrible, with staff difficult to reach, a nurse allegedly pulling a patient by the shoulder and causing a head injury, and the patient dying the next day.
• The administration is characterized as horrendous, lazy, and incompetent.
• The facility is said to be severely understaffed, with cold, rude, unmotivated staff and slow response times.
• Rooms are described as dirty and cleanliness as terrible, with stained towels and linens.
• The food is described as awful and not tailored to residents' dietary needs.
• Staff are accused of lying, stealing, and poor communication.
• One reviewer calls Vista Ridge a living morgue and warns others not to send loved ones there.
• There are reports of bed sores and inadequate turning and oral care, indicating neglect.

Review

Vista Ridge of Gotham is best suited for families pursuing strong rehabilitation and hands-on nursing care for a loved one who responds well to highly engaged therapists and genuinely caring frontline staff. It excels for post-surgical recovery, knee or hip rehab, and short- to medium-term rehab stays where daily therapy, attentive nursing, and clear family communication are valued. For families whose priority is a consistently pristine environment with uniformly proactive staffing and certain, predictable oversight, alternatives may be a wiser fit. The facility can deliver standout moments of quality care, but it also carries a mix of experiences that warrants careful comparison.

On the plus side, Vista Ridge earns praise for its therapy teams and nursing staff across multiple shifts. Therapists are repeatedly described as capable, patient, and dedicated, with particular shout-outs to professionals who help patients reclaim strength and independence. The nursing and CNA teams are frequently commended for kindness, responsiveness, and clinical competence, with admissions and social services staff often named as dependable anchors for families navigating transitions. Cleanliness and facility upkeep surface as consistent strengths in many positive reviews, and several families highlight security features, comfortable common areas, and engaging amenities that support meaningful activity and social connection.

Yet the severity and frequency of the negative experiences cannot be ignored. The most troubling themes center on under-staffing and uneven responsiveness, especially on weekends or busy periods, which in some cases translated into delayed assistance, missed care, or gaps in daily hygiene routines. There are converging accounts of rooms not being kept up-to-date or cleaned to the standard families expect, inconsistent meal quality, and dietary miscommunications that undermine clinical needs. End-of-life and hospice scenarios appear particularly fragile in some reviews, with accusations of poor communication and perceived neglect. Taken together, these reports create a layered caution: care quality can be excellent in the right moment, but it can also fall short when staffing pressures spike.

The key pros - high-caliber rehab, compassionate nurses, and accessible administration - can offset several of the main drawbacks when a resident is actively engaging in therapy and the family is able to partner with a responsive team. Where therapists actively drive progress, and where nurses and aides demonstrate patience and clinical judgment, residents can achieve meaningful movement and better overall well-being. Clean, well-maintained facilities and a warm, secure environment further enhance safety and comfort, helping families feel confident that their loved one is cared for in a humane, respectful setting. In short, Vista Ridge rewards families who can leverage robust therapy, proactive communication, and vigilant oversight to maximize daily care.

That said, the facility is not a universal solution. Families who place a premium on consistently reliable staffing, rapid response to calls, meticulous housekeeping, and pristine dining experiences across all shifts may want to compare alternatives with stronger staffing ratios and more uniform service levels. Those with serious concerns about end-of-life care, or whose loved one requires near-constant supervision and flawless, 24/7 reliability, should approach Vista Ridge with a plan to verify staffing patterns, request frequent updates, and seek assurances about safety protocols and daily care routines. Some reviewers also point to older or dated rooms and variable food quality, suggesting a tour to evaluate comfort, ambience, and accessibility before committing.

To make a well-supported decision, prospective families should schedule visits at different times, speak directly with floor nurses and therapists, and request candid answers about staffing levels, call-light response times, and how care plans are coordinated across disciplines. Ask to review sample menus and dietary accommodations, observe therapy sessions, and tour the rehabilitation gym to gauge equipment, intensity, and patient flow. Request introductions to social services and admissions staff, and probe the recent history of family communications and incident follow-ups. With clarity on goals, Vista Ridge can be a strong match for rehab-minded care, but it must be evaluated against personal expectations for consistency, cleanliness, and timely attentiveness.

Pharmacies

• Walgreens (0.8 miles)
• CVS Pharmacy (0.9 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3 miles)
• Kroger Pharmacy (3.2 miles)
• CVS Pharmacy (3.5 miles)

Places of Worship

• Trietsch Memorial United Methodist Church (1.1 miles)
• First Baptist Church at The Fields (7.7 miles)
• Singing Oaks Church of Christ (9.8 miles)

Physicians

• Kids First Pediatrics (1.9 miles)
• Orthopedic Associates (2.2 miles)
• Pediatric and Family Physicians (2.2 miles)
• Bartonville Family Medical (4.8 miles)
• North Texas Kidney Disease (7.6 miles)
• Women's Centre (7.6 miles)
• Family Healthcare of Denton (7.8 miles)

Restaurants

• Fuzzy's Taco Shop (1.9 miles)
• McDonald's (2.1 miles)
• Chilitos (2.9 miles)
• Local Pint (3.3 miles)
• Sonic Drive-In (3.6 miles)
• Sonic Drive-In (3.6 miles)
• McDonald's (3.6 miles)

Theaters

• 0160 Amc Bar Highlands (2.1 miles)
• Cinemark (6.9 miles)
• Cinemark 14 (7.4 miles)
• AMC DINE-IN Grapevine Mills 3 (7.7 miles)

Hospitals

• Medical Center of Lewisville (3.4 miles)
• Baylor Surgicare (9.3 miles)

Parks

• Shadow Ridge Park (5.1 miles)
• Twin Coves Park (5.2 miles)
• Sommerset (7.7 miles)
• Shoreline Trail & Dog Run (9 miles)

Cafes

• Starbucks (9.3 miles)

Transportation

• U-Haul Moving & Storage (9.6 miles)
• Trinity Mills Station (9.8 miles)