Attiva Lewisville

Pros

• Haven at Lewisville Lake is described as a charming community with friendly people and a park across the street.
• The new manager, Caroline Coronado, is described as amazing and caring for tenants and the community.
• Jose Vazquez, the service manager, is highly regarded for prompt maintenance assistance.
• The staff led by Miss Lauren is described as great people who help others live a great life.
• Residents report the community is friendly and management is responsive, with bus transportation provided to residents.
• Valet trash service is available, with trash receptacles placed outside each unit for convenience.
• Lauren, Alexis, and Dawna are cited as helpful in assisting new residents.
• The Haven experience makes residents feel at home and valued, thanks to Janelle and her staff.
• The staff are patient, kind, and dedicated to answering questions and assisting residents.

Cons

• A reviewer advised not to move there.
• Alexis Garcia was not nice at all; she has a smart mouth and is not people-friendly.
• There was no emergency contact number for maintenance emergencies, and water leaked for two days with no response.
• Since Allure took over management, the place has gone downhill quickly; staff who cared about residents are gone, and management is doing the bare minimum.
• After losing transportation, outings, and events, not fixing safety issues for months, and seeming to run off or fire prior caring staff, a notice announced trash pickup would be unavailable during vacations and residents would be fined for leaving trash out.
• The community is criticized as a seniors' community with mobility-challenged residents unable to maneuver trash bags to a dumpster, implying it is not suitable.
• There are many other beautiful, well-run active adult communities nearby at the same price point; the reviewer suggests running from the leasing office.
• After ten years, the mom loved it but now calls it a dump and the reviewer wants to move her elsewhere.

Review

Haven at Lewisville Lake comes across as a charming 55+ community that many residents proudly call home. It sits in a location where a park is just across the street, and its residents consistently highlight not only the pleasant surroundings but also the social fabric that helps people feel welcome and connected. One resident recently renewed her contract and used words like "charming," noting that the community offers a variety of wonderful activities for tenants and that the people around you are friendly and approachable. The overall sense is that this is a place where you can settle in and enjoy a sense of belonging, with the feel of a close-knit neighborhood.

The people who run Haven seem to be a big part of that appeal. Caroline Coronado, the new manager, is described as "amazing" and genuinely caring about tenants and the community. The maintenance side also gets high marks, particularly for Jose Vazquez, the service manager, who is repeatedly praised for being there immediately when issues arise. The pattern repeated by residents is that when something needs attention, it's addressed swiftly and efficiently, with repairs and service delivered within a reasonable time. In one review, a resident sums it up by saying, "If I need help with maintenance issues, he is immediately there to assist." In essence, the management and maintenance teams are seen as dependable pillars of the community.

Not every note is perfectly rosy, which only adds to the realism of the overall picture. Multiple residents celebrate Haven as a great place with "great people" who work hard to please, capturing a warm and friendly atmosphere. Yet there are caveats from a different viewpoint as well. One reviewer, who simply says "Don't Move There," reports a negative experience with a staff member - Alexis Garcia - describing her as not friendly and with a "smart mouth." That contrast illustrates that experiences can vary, but it is clear that many residents have had overwhelmingly positive interactions with the staff and management.

Amid the praise, there are also many heartfelt testimonials about family-friendly, supportive environments. Beautiful apartments are frequently described as paired with accommodating, friendly staff. A mother and daughter who moved into a two-bedroom in October 2023 speak at length about the sense of family and the feeling of being at home. They emphasize how the community and the team make them feel welcome, how the amenities and activities are "wonderful," and how downsizing from a long-time home still leaves them feeling as if they are on a vacation. The sentiment captured is that Haven is more than a place to live; it is a place that nurtures a sense of home and belonging for families and friends who visit.

There are also strong endorsements from residents who have been part of Haven for years or who have seen the impact of the leadership over time. One resident states, "I have lived here for 5 years. Really enjoy living here. The new manager is on top of things better then ever." Others recount visiting tours and meeting staff members who left a lasting positive impression. Marlena, in particular, is mentioned as fantastic during a property tour, with praise for her communication and attentiveness. A separate resident raves about Lauren's leadership - "The staff led by Miss Lauren is really just Great People help other Great People live a Great life" - and many note how Lauren, Alexis, and Dawna have each contributed to making the move-in process smooth and friendly. The sense that capable, caring staff make all the difference comes through strongly in these comments.

The community also contains a long list of dedicated employees who quietly keep things running, and several names come up repeatedly in positive light. Harmony is praised for her clear, friendly approach, and specific maintenance staff - Gualberto Guerra, Walberto Guerra, Troy Roof, and Glidian Paz - are repeatedly acknowledged for prompt responses and dependable service. Guests and family members remark on how quickly issues are resolved and how personal stories and warmth are shared during conversations with staff, reinforcing the sense that Haven functions as a family-friendly place where people care about one another. The recurring themes here are reliability, responsiveness, and a willingness to go the extra mile to keep residents comfortable and satisfied.

Of course, any large senior community will face challenges, and Haven is no exception in that respect. A notable critique centers on changes in management, with some residents describing a decline in certain services after a transition to a new management company. An update from a resident describes how "Allure took over management" and, in their view, "this place has gone downhill quick," citing the departure of staff who previously cared deeply about residents, the loss of transportation, outings, and events, and unresolved safety concerns. They also describe a controversial move about trash pickup timing during vacation periods, which they feel undermines the special considerations needed by mobility-challenged seniors. This perspective underscores how important stable, attentive management is to residents who rely on community programming and accessible services.

Despite those concerns, the collective voice about Haven at Lewisville Lake remains largely positive and affirming. Residents highlight practical benefits that continue to attract people to the community: proximity to shopping, medical facilities, and recreational options; bus transportation; valet trash service with doorside receptacles; monthly activity calendars; and a robust slate of events designed to keep residents active and engaged. The sense conveyed by many is that the right combination of leadership, staff care, and program variety can create a lively, supportive environment where seniors feel valued and able to thrive. It's common to hear that neighbors are friendly and helpful, and that friends and family are welcome and well accommodated when visiting.

In sum, Haven at Lewisville Lake is portrayed as a place where modern apartment living blends with a warm, family-like atmosphere. For many residents, the key ingredients are thoughtful management, a responsive maintenance team, and a calendar full of engaging activities that keep people connected and active. The property's strengths - strong leadership from managers like Caroline and Lauren, dependable maintenance from staff like Jose, Marlena, Harmony, and others, plus the social energy of events and gatherings - create a sense of home that many families find irresistible. While experiences vary and some concerns about management changes exist, the overall impression is one of a welcoming, livable community that many residents are proud to call home.

This part of Lewisville, Texas, offers a convenient and accessible location with various amenities nearby. Within close proximity, you will find several pharmacies, hospitals, places of worship, physicians' offices, and restaurants to meet your daily needs. The area also provides access to entertainment options such as theaters and parks for recreational activities. Public transportation options are available for ease of mobility. Additionally, there are cafes where you can enjoy a cup of coffee or a meal in a relaxed setting. Overall, this neighborhood offers a mix of essential services and leisure opportunities suitable for senior living.

Pharmacies

• Walgreens (1.1 miles)
• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.1 miles)
• Kroger Pharmacy (2.5 miles)
• CVS Pharmacy (3 miles)

Hospitals

• Medical Center of Lewisville (1.9 miles)
• Baylor Scott & White Hospital Medicine - Grapevine (9 miles)
• Methodist Southlake Hospital (9.3 miles)

Places of Worship

• Trietsch Memorial United Methodist Church (1.9 miles)
• First Baptist Church at The Fields (6.4 miles)
• Ismaili Jamatkhana & Center (8.4 miles)
• Gateway Church (9 miles)

Physicians

• Pediatric and Family Physicians (2.2 miles)
• Orthopedic Associates (2.2 miles)
• Kids First Pediatrics (3.1 miles)
• Bartonville Family Medical (5.8 miles)
• Family Medicine Associates of Texas (8.8 miles)
• Texas Health Family Care (9.1 miles)
• Texas Digestive Disease Consultants: Southlake (9.3 miles)

Restaurants

• Cracker Barrel (2.3 miles)
• Local Pint (2.6 miles)
• Fuzzy's Taco Shop (2.7 miles)
• T's Bar and Grill (3.1 miles)
• McDonald's (3.1 miles)
• McDonald's (3.4 miles)
• McDonald's (3.5 miles)

Theaters

• 0160 Amc Bar Highlands (3.2 miles)
• Cinemark (5.1 miles)
• AMC DINE-IN Grapevine Mills 3 (6.1 miles)
• Cinemark 14 (9.2 miles)

Parks

• Shadow Ridge Park (3.7 miles)
• Twin Coves Park (4.8 miles)
• Sommerset (7.6 miles)
• Shoreline Trail & Dog Run (8.4 miles)

Transportation

• Trinity Mills Station (8.1 miles)

Cafes

• Starbucks (8.5 miles)
• Panera Bread (9.2 miles)
• Starbucks (9.3 miles)