Highlands Personal Care in La Marque, TX

Pros

• The staff are courteous and punctual in addressing residents' needs and repairs.
• The environment is peaceful and clean, and residents get along well with their neighbors.
• The managers and custodians are described as very nice.
• Residents feel blessed to live in the Highland Manor seniors living community.
• Residents love their place and appreciate the location close to Galveston.
• After years of residency, there are no major problems reported.
• The community fosters positive social connections among neighbors.

Cons

• Elevators in the back of the complex frequently stop working.
• The elevator outages have persisted for over a month, nearly two months.
• The complex does not have working washing machines for the seniors.
• There is only one washing machine on the 1st floor, and it has been like that for a long time.
• The elevator is always broken.
• Many seniors cannot walk up the stairs.
• Residents pay too much money for services that do not work properly.
• There are no cameras around the premises, and security is lacking.
• The a/c vents are horrible; only a little air comes out and rooms stay hot.
• Front office staff are outright rude, and lobby bathrooms are often locked.

Review

Highlands Personal Care in La Marque is best suited for seniors who prize a quiet, home-like atmosphere and a stable, long-standing resident community. It can work for residents who value proximity to Galveston and prefer a peaceful setting with modest expectations for services. The property appeals to those who can tolerate maintenance gaps and who can advocate for themselves or with family members to monitor day-to-day needs. In short, this is a practical choice for relatively independent residents who want a low-drama, low-key environment and are willing to tolerate recurring infrastructure issues.

Families evaluating Highlands should explicitly consider alternatives if reliable mobility access, consistently functioning amenities, and robust security are non-negotiables. The absence of dependable elevators and laundry facilities, combined with sporadic front-desk responsiveness and limited security measures, makes this community less suitable for residents who rely on level access, daily access to on-site laundry, or immediate, attentive staff. If a move is driven by safety, predictable maintenance, or a strong sense of security, a more modern facility with transparent service levels is likely preferable.

On the plus side, several residents describe Highlands as courteous and punctual when staff is engaged, with a generally peaceful and clean living environment. The atmosphere is repeatedly framed as caring and neighborly, and a subset of long-term residents reports a sense of stability and spiritual comfort. Those who value a simple, residential feel over glossy amenities may find the day-to-day experience manageable and preferable to more clinical settings. For some, this relational warmth in the halls can offset the lack of high-tech features.

However, the principal drawbacks tilt decisively toward risk, not reassurance. Elevators commonly break, sometimes for extended periods, which creates a major accessibility hazard for seniors with limited mobility. Laundry facilities are not reliably functional, leaving residents dependent on scarce machines or external laundries - an ongoing irritation that compounds daily living stress. Security concerns emerge clearly in several accounts: a lack of functional cameras and gated protection, plus incidents of wandering or stalking late at night. Front-desk staff are not universally praised, with several reviews painting them as unresponsive or unfriendly, and some lobby conveniences (like locked restrooms) raise safety and liability questions. Maintenance responsiveness is described as inconsistent, and other facility issues - such as mold in a unit and inadequate climate control in another - signal deeper reliability problems.

From a value perspective, the combination of high rents for amenities that don't reliably work, and recurring service gaps, tends to erode confidence in long-term affordability. Pros such as the calm environment and perceived resident camaraderie can feel meaningful, but they are not sufficient to counter balance the persistent interruptions to daily living and safety. Prospective residents should weigh the cost against the likely need for ongoing advocacy, potential for safety incidents, and the emotional drain of watching core services fail to deliver. If security, dependable housekeeping, and mechanical reliability are essential, Highlands falls short.

Practical next steps for families considering Highlands are concrete. Request maintenance and incident logs for elevators and laundry, and verify the expected repair timelines. Insist on access to up-to-date security measures, including functioning cameras and gate controls, and ask to tour the hallways at night to assess safety. Review current lease terms for penalties or fees tied to sticker systems or guest access, and press for a clear plan to address mold and HVAC concerns in specific units. Speak with several current residents about the consistency of staff responsiveness and maintenance follow-through, and demand a written service promise that outlines response times and accountability. If these assurances cannot be obtained, or if accessibility and safety gaps remain unresolved, it is prudent to pursue alternatives that deliver reliable accessibility, better security, and steadier maintenance.

Located in La Marque, Texas, this area offers a variety of convenient amenities for senior living. With several restaurants nearby such as McDonald's, Olive Garden, and Beyond Burger, seniors can enjoy a range of dining options. Additionally, there are pharmacies like Walgreens and CVS within a short distance for easy access to medications. The presence of healthcare facilities including Mainland Medical Center and Mainland Primary Care Physicians ensures that seniors have quality medical services close by. For leisure activities, parks like Highland Bayou Park provide opportunities for outdoor recreation. Places of worship like First Baptist Church Of Texas City cater to spiritual needs, while cafes such as Starbucks offer cozy spaces for social gatherings. Overall, this neighborhood in La Marque provides a mix of amenities that cater to the needs and preferences of senior residents.

Restaurants

• McDonald's (0.3 miles)
• Sonic Drive-In (2.2 miles)
• Kelley's Country Cookin (2.3 miles)
• Rosario's Flying Pizza (3.5 miles)
• Bahama Buck's (3.8 miles)
• Olive Garden (4.4 miles)
• Beyond Burger (4.5 miles)

Parks

• Highland Bayou Park (0.6 miles)
• Tiki Island Park (5.7 miles)
• Galveston Island Palms (9.5 miles)
• Hometown Heroes Park (11 miles)

Pharmacies

• Hart Pharmacy (1.6 miles)
• Comprehensive Pharmacy (2.8 miles)
• Walgreens (3.5 miles)
• CVS Pharmacy (3.7 miles)
• CVS Pharmacy (8.3 miles)
• CVS Pharmacy (8.8 miles)
• Walgreens (9.1 miles)

Physicians

• Orthopedic Clinic of Galveston County Associates (2.6 miles)
• Mainland Medical Center (2.7 miles)
• Dr Acharya Cardiologist (2.7 miles)
• Mainland Pulmonary Associates (2.8 miles)
• Beeler Manske Clinic (2.8 miles)
• Mainland Surgical Associates (2.8 miles)
• Mainland Primary Care Physicians (2.8 miles)

Hospitals

• A1 Medical Imaging Open MRI of Texas City (4.1 miles)
• Gulf Health Care Center-Texas City (4.3 miles)
• Dva Renal Healthcare Incgam (9.8 miles)

Places of Worship

• First Baptist Church Of Texas City (4.2 miles)

Cafes

• Shipley Do-Nuts (8.9 miles)
• Starbucks (8.9 miles)
• Sugar Bean Coffee and Cream (9.2 miles)
• Starbucks (10.5 miles)
• Starbucks (10.7 miles)