746 Alpine Drive, Kerrville, TX 78028
For more information about senior living options: (844) 490-3973
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Alpine Terrace emerges in these accounts as a place that many families and residents genuinely value for its warmth, attentiveness, and sense of community. Across multiple testimonials, the overarching theme is one of kindness and consistent effort from the staff to make residents feel cared for and at ease. Grands and parents are described as receiving patient, friendly treatment, and the environment is repeatedly praised for its welcoming atmosphere and visible teamwork.
One recurring note of praise centers on individual caregivers and the administrative backbone that supports daily life at the campus. In particular, Shirley Burlseon is singled out as the best nurse by one reviewer, signaling that standout staff members can leave lasting, positive impressions. The administration is described as "awesome" and notably responsive - quick to answer calls, with staff on the phones who reliably deliver messages. The sentiment is that the care delivered by Alpine Terrace reflects the dedication and competence of its leadership and frontline teams, and that the care shown to residents is evident in tangible, everyday actions.
There is also a self-aware, balanced reality in the mix of feedback. One reviewer notes that while it's possible to nitpick any facility, they themselves have never had a complaint about Alpine. This perspective underscores a broader sense among several families that Alpine Terrace routinely meets or exceeds expectations in many aspects of care, even as individual experiences can vary. In one instance, a former resident's family recounts a billing dispute after discharge, alleging that Alpine Terrace sought to charge the family's daughter for an unknown service despite insurance coverage. The reviewer describes repeated failed attempts to reach the administration by phone, highlighting a frustration with communication and billing that stands apart from day-to-day caregiving.
There are more pointed critiques as well, which reflect the tough realities that some families encounter in care facilities. In a starkly negative account, a reviewer describes their diabetic father's stay for a month-long IV drip as "absolutely terrible," accusing the staff of under staffing and a lack of basic care - ranging from not changing bandages, to not providing showers or proper feeding, to a level of neglect severe enough to necessitate ICU care afterward. This account stands in sharp contrast to the otherwise glowing mentions and serves as a warning that even widely loved facilities must continually address staffing levels, training, and patient-facing practices to ensure consistent, high-quality care for every resident.
On the brighter side, numerous reviews emphasize the dignity and compassionate care extended to loved ones. Families recount that Alpine Terrace staff - across management, nursing, housekeeping, physical therapy, activities, kitchen, and maintenance - are consistently upbeat, helpful, and dedicated. Residents' parents are described as enjoying meals that are not only good but served in generous portions, and there is a strong sense that leadership is present on the floor, actively helping staff rather than remaining detached. Cleanliness and a safe, positive environment are common threads, with many observers noting how their visits are filled with praise for the kindness and attentiveness they witness in staff interactions.
Personal testimonials continue to illustrate the facility's positive impact on family dynamics and well-being. One reviewer remarks on how much their dad thrives in Alpine Terrace's assisted living setting, describing him as the happiest he has been since a loved one passed away. This sentiment of improved mood and quality of life for residents appears repeatedly, reinforcing the impression that Alpine Terrace can offer stability, engagement, and dignity for residents who need daily support. The gratitude expressed by families suggests a strong sense of trust and relief in finding a place where their loved ones feel valued and well cared for.
Stories of long-term residence and familial affection provide one of the most heartfelt affirmations. Grandmothers and parents who have lived at Alpine Terrace for extended periods are portrayed as content and socially connected, with frequent mentions of friends, visits, and bustling activity within the community. Grandma Cook's experience stands out as particularly positive: she is described as loving the community, sharing stories and friendships with residents, and the staff portrayed as consistently kind and attentive. The closing sentiment is one of clear, high regard - "10/10 would totally recommend" - reflecting a deep sense of trust and satisfaction among families who see Alpine Terrace as a home away from home.
Taken together, these testimonials paint a nuanced portrait of Alpine Terrace: a facility widely recognized for its compassionate care, friendly and proactive administration, and a community atmosphere that residents and families value deeply. The strength of the positive experiences - caregivers who go the extra mile, meals and daily routines that foster comfort, and visible management presence - dominates the narrative. At the same time, a few significant concerns - billing disputes post-discharge and a troubling report of neglect from one resident's experience - underscore the ongoing need for vigilance, clear communication, adequate staffing, and continuous quality improvement. For many families, Alpine Terrace remains a place of trust, warmth, and meaningful connection, where the majority of interactions reinforce the sense that loved ones are genuinely cared for and respected every day.
Alpine Terrace Retirement & Convalescent Center Pc Unit in Kerrville, TX is a vibrant and welcoming assisted living community that offers a wide range of care services for seniors. Our dedicated staff provides 24-hour supervision and assistance with activities of daily living, including bathing, dressing, and transfers.
We understand the importance of maintaining a comfortable and convenient lifestyle, which is why our community offers numerous amenities to enhance the well-being of our residents. From a beauty salon to keep you looking your best to a fully furnished living space with private bathrooms, we strive to create an environment where seniors can feel at home.
Our dining experience is designed to cater to individual needs and preferences, offering special dietary restrictions options for those with specific dietary needs. Meal preparation and service are provided to ensure nutritious meals are enjoyed by all residents.
To promote mental wellness, we offer a range of activities and programs such as fitness programs, resident-run activities, planned day trips, and scheduled daily activities. Additionally, our concierge services aim to fulfill any specific requests from our residents.
Located in Kerrville, TX, our community benefits from its proximity to various amenities and services. With multiple nearby cafes, restaurants, pharmacies, physicians' offices, transportation options, places of worship, theaters, and hospitals available within easy reach for the convenience of our residents.
At Alpine Terrace Retirement & Convalescent Center Pc Unit in Kerrville TX we pride ourselves on providing exceptional care in a warm and nurturing environment where seniors can thrive while enjoying their retirement years.
Alpine Terrace Retirement & Convalescent Center Pc Unit is located at 746 Alpine Drive, Kerrville, TX 78028 in Kerr County, Texas
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