Right At Home Northwest Houston

Pros

• The introduction and evaluation process was professional and prompt.
• The employee provided was competent, always on time, and respectful.
• The caring caregivers were detailed and on time, providing excellent support to the family.
• Right at Home NW Houston made the experience of being a family caregiver less hectic and more at ease.
• The interview with the home care agency went very well.
• Some of the statements have been slightly altered for clarity and consistency.

Cons

• "Communication is a big issue with this agency."
• "From my experience their employees aren't very well trained, especially not with dementia."
• "The first person we had was bossy and didn't know what to do."
• "They were unreliable and nobody showed up for two days without any communication."
• "I would not recommend this agency to anyone."

Review

In-home care can be a tremendous help for individuals who need assistance with physical activities due to accidents or illnesses. When one user required such help after an accident, they turned to Right at Home NW Houston and were pleased with the professional and prompt introduction and evaluation that took place. The agency took the time to listen to their specific needs and customized the type of help and hours accordingly. The caregiver sent to their home was competent, punctual, easy to be around, and respectful. This positive experience prompted them to use Right at Home NW Houston again in the future.

Their second encounter with this agency occurred four years later when they needed extra care for another family member. Right at Home NW Houston not only provided excellent caregiving services but also assisted them in arranging hospice care when it became necessary. The caregivers were both detailed and punctual, ensuring that their loved ones received the support they needed. Additionally, the office staff provided valuable assistance and support to the entire family, making the process of being a family caregiver less overwhelming. Overall, this user was extremely satisfied with the service they received from Right at Home NW Houston.

However, not all experiences with this agency were positive. Another individual had a different encounter when seeking in-home care for their loved one with dementia. They initially started with one location but were transferred without any prior notice or communication. This lack of communication continued to be an issue throughout their experience with this agency. Furthermore, they felt that the employees were not well-trained in dealing with dementia patients as they frequently had to ask for guidance on what to do.

The first caregiver assigned to them came across as bossy and inexperienced, often needing assistance for various tasks. This lack of knowledge was coupled with unreliability since there were instances where nobody showed up for two days without any communication from the agency. Fortunately, they happened to visit their loved one on one of those days and noticed the absence of a caregiver. Dissatisfied with their experience, they eventually switched to a different agency.

In conclusion, while some individuals had positive experiences with Right at Home NW Houston, others faced challenges and ultimately decided to seek care elsewhere. The agency's strengths appear to lie in their professional and attentive initial evaluations, as well as the competency and respect shown by some of their caregivers. However, issues such as poor communication and inadequate training for dealing with specific conditions like dementia detracted from the overall satisfaction of certain users. It is important for potential clients to carefully consider these factors when choosing an in-home care provider.

Located in northwest Houston, this area offers a variety of essential services and amenities for senior living. With several physicians' offices nearby such as Blue Fish Pediatrics and Texas Ear, Nose & Throat Specialists, residents can easily access medical care. There are also multiple pharmacies within a short distance, including CVS Pharmacy and Walgreens, making it convenient to fill prescriptions. In terms of dining options, popular chains like Chick-Fil-A and Raising Cane's Chicken Fingers are close by for quick and delicious meals. For those who enjoy a good cup of coffee or tea, cafes like Pj's Coffee and Starbucks are located within a few miles. Additionally, there are parks like Matzke Park for outdoor enjoyment and places of worship such as St John Lutheran Church for spiritual fulfillment. For entertainment, the AMC Willowbrook 24 theater is just a short drive away. Overall, this neighborhood provides a mix of healthcare facilities, dining options, recreational opportunities, and community resources that would make it a suitable choice for senior living in Houston.

Physicians

• Blue Fish Pediatrics (0 miles)
• Cypress Clinic | Kelsey-Seybold (1 miles)
• Copperfield Family Medicine (2 miles)
• Fairfield Family Physicians (8.5 miles)
• Texas Ear, Nose & Throat Specialists (8.6 miles)
• Affinity Medical Associates Clinic (8.6 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• Walgreens (1.4 miles)
• Walmart Pharmacy (1.6 miles)
• Walgreens (2.6 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3.4 miles)
• Walgreens (3.5 miles)

Restaurants

• McDonald's (1.6 miles)
• Chick-Fil-A (1.7 miles)
• Raising Cane's Chicken Fingers (1.8 miles)
• McDonald's (2.7 miles)
• Whataburger (3 miles)
• Chick-Fil-A (3.3 miles)
• McDonald's (3.5 miles)

Cafes

• Pj's Coffee (3.6 miles)
• Starbucks (5 miles)
• Starbucks (5.7 miles)
• L3 Craft Coffee (5.8 miles)
• Puer Taiwan Tea & Coffee (6.3 miles)
• Panera Bread (6.9 miles)
• Starbucks (8.3 miles)

Parks

• Matzke Park (4.2 miles)
• Willowood Park (7.3 miles)

Places of Worship

• St John Lutheran Church (4.9 miles)
• First Metropolitan Church (5 miles)
• New Life Fellowship (6.4 miles)
• John Wesley United Methodist Church (8 miles)

Theaters

• AMC Willowbrook 24 (5.9 miles)

Transportation

• West Houston Airport (7.1 miles)

Hospitals

• Fairfield Medical Center (8.3 miles)