Memorial Hermann Home Health]

Pros

• The staff is fantastic, always happy, smiling, and professional.
• The CPAP team does fine.

Cons

• The parking is not easy.
• The services feel rushed.
• It was one of the worst service experiences.
• For more than five months, the provider failed to supply a copy of a paid invoice; requests went unresolved.
• The wife, who is disabled, was harassed when inquiring and charged money to print invoice documents.
• The overall experience caused undue hardship and stress, with potential legal action being considered.
• CPAP orders take over two weeks and there was an overcharge with no clear answers.
• No one called back; the customer plans to switch suppliers.
• The phone system and customer service are terrible and hard to reach.

Review

The experiences shared about Memorial Hermann's home medical equipment and related services paint a picture of chronic frustration and a sense of being left without reliable support. Across multiple threads, customers describe a pattern of delays, opaque processes, and a sense that their concerns are not being taken seriously. The most persistent thread is the difficulty in getting essential documents and services in a timely manner. One reviewer spent more than five months trying to obtain a copy of a paid invoice for a nearly six-figure charge, only to encounter a revolving door of staff and handoffs with no clear resolution. Each contact seemed to raise more questions than answers, and when progress finally seemed possible, it often collapsed into more waiting, with visits to the office resulting in nothing ready or only partial documents.

A related and especially troubling theme is the treatment of a family member who is disabled. In one particularly disturbing account, the reviewer reports that their wife - already facing mobility challenges after delivering twins - was repeatedly harassed when she called to inquire about the matter. Even more shocking, she was allegedly charged money at Memorial Hospital merely to print invoice documents. The reviewer characterizes this as unacceptable and unethical, highlighting the emotional and financial toll such experiences take on a family already dealing with health issues. The suggestion of legal action underscores the seriousness of the grievances and the feeling of being wronged on multiple levels.

Beyond invoice disputes, the reviews consistently call out delays and mismanagement in obtaining necessary medical supplies, especially CPAP equipment. There are explicit complaints about long wait times - more than two weeks to place an order - coupled with what some describe as overcharging after paying a 20% copay. When discrepancies were identified, staff reportedly offered no clear answers, and promises of supervisor callbacks never materialized. The practical consequence, for many, has been a loss of trust and, in some cases, switching to alternative suppliers to avoid repeating the same frustrating cycle.

The sentiment about customer service is deeply polarized. A large portion of reviewers describe the phone system as inefficient or deliberately impersonal, calling it a "robot lady" system that makes it nearly impossible to reach a live person who can help. Messages go unanswered or unreturned, and the overall experience is portrayed as chaotic and disrespectful. Yet amid these criticisms, there is at least one distinctly positive note: one reviewer affirms that the staff can be fantastic - accommodating, happy, smiling, and professional. This single contrasting experience suggests that, for some, the human element can still shine through even in an otherwise difficult process, though the positive experience appears to be the exception rather than the rule in these accounts.

Several reviews veer into the realm of patient safety and urgent care concerns. A poignant account describes a patient needing ongoing peritoneal dialysis and urgent access to life-sustaining supplies. The reviewer recounts repeated assurances that a doctor would attend, followed by delays and inaction, ultimately forcing the patient to leave home to manage the PD solution themselves. The consequence, as described, is dangerous: a buildup of toxins in the blood and a sense that the staff did not prioritize the patient's health. This narrative underscores fears that administrative inertia can directly compromise critical medical needs, turning administrative inefficiency into a matter of life and death for some patients.

Taken together, these reviews suggest a broader pattern of inconsistent service, poor communication, and a disconnect between patient needs and the operational realities of Memorial Hermann's home medical equipment and related services. The recurrent themes - delayed invoicing, unauthorized or unethical charges, harassing behaviors directed at a family member, unresponsive customer service, and missed medical responsibilities - create a perception of a system that is difficult to navigate and slow to respond when patients are most vulnerable. In the face of these experiences, many reviewers express a clear preference for looking elsewhere for reliable service and accountability, with several indicating that they would not hesitate to pursue legal avenues or switch providers to protect their health and peace of mind.

Pharmacies

• CVS Pharmacy (0.3 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (3.6 miles)
• CVS Pharmacy (3.9 miles)
• Walgreens (4.1 miles)
• CVS Pharmacy (4.2 miles)

Cafes

• 85C Bakery Cafe (1.6 miles)
• Nara Cafe (3.2 miles)
• Starbucks (3.5 miles)
• Panera Bread (3.8 miles)
• Cafe Layal (3.9 miles)
• Starbucks (4.8 miles)
• Starbucks (5.4 miles)

Restaurants

• McDonald's (1.9 miles)
• Kim Son (2.3 miles)
• Hadramout Restaurant M (2.5 miles)
• McDonald's (2.5 miles)
• Aga's Restaurant and Catering (3.3 miles)
• McDonald's (3.3 miles)
• Chick-Fil-A (3.5 miles)

Physicians

• Texas Children's Pediatrics Westchase (3.2 miles)
• Texas Children's Pediatrics Houston Pediatric Associates (5.6 miles)
• Kelsey-Seybold Clinic (5.7 miles)
• Allergy & ENT Associates: Kancherla Vikas S MD (6.8 miles)

Theaters

• 2430 Amc Bar Fountains (4.4 miles)
• Regal Edwards Greenway Grand Palace ScreenX & RPX (6.4 miles)
• Cinemark (6.4 miles)

Places of Worship

• Masjid As- Sabireen (5.5 miles)
• Shirdi Sai Jalaram Mandir (6 miles)
• Sugar Land First United Methodist Church (6.5 miles)
• St Martin's Episcopal Church (6.5 miles)

Parks

• Huffington park (6 miles)