Saint Catherine Hospice

Pros

• Catherine is a great nurse who really cares.
• The Saint Catherine Hospice team is very organized, detailed, compassionate, and provides great customer service.
• Saint Catherine Hospice offers awesome services with a great team.
• The care and attention from Saint Catherine Hospice are truly outstanding.
• Families feel their loved ones are safe, secure, and well looked after by Saint Catherine Hospice.
• Saint Catherine Hospice is a great place to visit.
• The owners' personal care and mission to serve patients and families set Saint Catherine Hospice apart.
• The personnel at Saint Catherine Hospice are awesome.
• The staff provide excellent care and are highly recommended.
• Saint Catherine Hospice will travel anywhere for patients, wherever they live.
• The staff go above and beyond and are eager to serve again.

Cons

• Unfortunately this hospice agency struggles to meet the demands of patients and facilities. They are non responsive and lack customer service. They are difficult to reach and seem uninterested in resolving issues presented by families and nursing facilities.

Review

Across the collection of notes about Saint Catherine Hospice, a clear thread runs through: the care provided is often described as deeply compassionate, organized, and person-centered, delivered by a team that many reviewers feel genuinely committed to their patients and families.

Catherine herself stands out in several of the remarks. She's described as a great nurse who really cares, with descriptors like organized, detailed, and compassionate. Reviewers repeatedly highlight not just the clinical care but the way it's delivered - focused on excellent customer service and a level of attention that makes a meaningful difference for families during challenging times. The tone is warm and grateful, with expressions of blessings and strong recommendations to others who might need hospice care.

For families, the impact of the care is often framed as life-changing. One reader notes that the care and attention given to their father was truly outstanding and went beyond expectations. They describe a sense of safety and security that had been elusive for years, made possible by a compassionate and attentive team. The sentiment is affectionate and emphatic: "I love them." Other comments reinforce this feeling of comfort and reassurance, suggesting that Saint Catherine Hospice provides a supportive environment where patients feel looked after with kindness and professionalism.

Several voices emphasize not only the care itself but the ethos and mission of the organization. Some reviewers have met the owners and came away with the impression that this is more than just a healthcare provider; it's a mission to serve people and the families who love them. The sense that care here is infused with purpose - beyond routine procedures to a personal, family-centered commitment - permeates these reflections. Such remarks position Saint Catherine Hospice as a place where healthcare and compassion are intertwined, and where the approach to service is described as genuine and heartfelt.

The staff experience is consistently praised for responsiveness, excellence, and teamwork. Phrases like "awesome personnel," "excellent care," and "promptly responds to calls" appear multiple times, underscoring confidence in the day-to-day operations. Reviewers describe fast, simple, and efficient processes and convey a readiness to engage with the organization again in the future. There is a sense of flexibility and dedication - one reviewer even notes a willingness to travel anywhere for patients, underscoring a willingness to go the extra mile to meet individual needs.

Yet, the full picture includes a contrasting note from a reviewer who experiences significant frustration. This individual describes struggles to meet the demands of patients and facilities, labeling the agency as non-responsive and lacking in customer service. They report difficulty reaching the organization and an apparent lack of interest in resolving issues raised by families and nursing facilities. This dissenting perspective provides a sobering counterpoint to the otherwise predominantly positive narratives, suggesting that operational challenges can affect even well-regarded care and family trust.

Taken together, the reviews paint a picture of Saint Catherine Hospice as a strongly patient- and family-centered organization that many patrons praise for compassion, personalized attention, and a mission-driven approach to care. They highlight a team that is capable of delivering excellent patient care, maintaining high standards of service, and embodying a genuine commitment to those they serve. At the same time, there is an important reminder of the realities many families face in hospice care: effective communication and responsiveness matter deeply, and lapses in those areas can color the overall experience. Potential clients may find comfort in the heartfelt testimonials while also weighing the concerns raised about responsiveness and accessibility.

This part of Garland, Texas, offers a variety of amenities and services that may be appealing to older individuals considering senior living. With multiple restaurants nearby such as McDonald's, Little Caesars Pizza, and Tavern on the Square, there are dining options to suit various tastes. Additionally, there are several pharmacies within close proximity, making it convenient to access necessary medications. Nearby parks provide opportunities for outdoor recreation and relaxation. Places of worship like Ridge Pointe Fellowship and Casa View Baptist Church offer spiritual support for residents. The availability of transportation options like Arapaho Center Station and Park Lane Station can make getting around the area easier for seniors. Access to healthcare services from physicians at Baylor Medical Plaza and hospitals such as Texas Health Presbyterian Hospital Dallas provide peace of mind in case of medical needs. Overall, this part of Garland provides a range of conveniences that may make it a comfortable and convenient location for senior living.

Restaurants

• McDonald's (1.4 miles)
• Little Caesars Pizza (1.9 miles)
• Tavern on the Square (2 miles)
• Waffle O’licious (2.9 miles)
• McDonald's (3.4 miles)
• Taco Joint (3.5 miles)
• Sonic Drive-In (4.1 miles)

Pharmacies

• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (3.3 miles)
• Walgreens (3.3 miles)
• Walgreens (3.4 miles)
• Walgreens (3.5 miles)
• Walgreens (3.5 miles)
• Walgreens (3.7 miles)

Parks

• Lochwood Park (4 miles)
• R.P Brooks Park (4.7 miles)

Cafes

• Starbucks (4.3 miles)
• Starbucks (5.6 miles)
• Urban Vines Wine Bistro (5.9 miles)
• Starbucks (6.1 miles)
• Starbucks (7.5 miles)

Places of Worship

• Ridge Pointe Fellowship (4.3 miles)
• Redeemer Bible Church (4.4 miles)
• Episcopal Church Of The Transfiguration (7 miles)
• Casa View Baptist Church (7 miles)
• Northway Christian Church (7.1 miles)
• Temple Emanu-El (7.2 miles)
• Shiloh Missionary Baptist Church (7.5 miles)

Transportation

• Arapaho Center Station (4.6 miles)
• Park Lane Station (6.1 miles)

Theaters

• Alamo Drafthouse Cinema (4.6 miles)
• Alamo Drafthouse Lake Highlands (5 miles)
• AMC Theater Northpark (6.6 miles)

Physicians

• Baylor Medical Plaza (4.8 miles)
• Eye 2 Eye Vision (4.8 miles)
• Elizabeth Jekot Breast Imaging Center (6 miles)
• Pediatric Associates of Dallas (6.2 miles)
• Women's Health Alliance (6.4 miles)
• Eye Care Associates (6.9 miles)
• John West Low Cost Immunization Clinic (7.3 miles)

Hospitals

• Texas Health Presbyterian Hospital Dallas (5.6 miles)
• Baylor Scott & White Medical Center (5.7 miles)