Healthstar Medical Svc is a senior community in Garland, TX.
Information last verified:
4402 Broadway Blvd # 6f, Garland, TX 75043
For more information about senior living options: (866) 208-4318
4.4 from 126 reviews
5 stars
104
4 stars
5
3 stars
1
2 stars
1
1 stars
15
Overall Review of Healthstar Medical Svc
common18 reviews mention this
Care feels personalized and thorough
Residents describe careful communication, time to answer questions, and clear explanations during visits.
Many residents say their clinicians take time to listen, explain results or next steps, and make them feel reassured rather than rushed. Several reviews mention follow-through on questions, thorough checkups, and attentive visits where providers review recent information before the appointment. A few residents also describe helpful guidance around medication changes and referrals when needed.
caveat7 reviews mention this
Scheduling and wait-time frustrations
Some residents report long waits, late appointments, and difficulty getting timely responses from the office.
While many reviews mention getting in quickly or having short waits, a noticeable set of residents report problems with scheduling and timeliness. Complaints include being left in the exam room for an extended period without updates, appointments where patients are not called promptly, and delays or lateness on the provider side. Others describe issues like unanswered phones, being unable to be seen after arriving late, and delays in follow-up communications.
caveat8 reviews mention this
Concern about extra visits and billing
Some residents feel policies require separate appointments even when multiple concerns could be handled together.
Several reviews criticize a pattern of needing separate visits for related issues, such as medication refills versus symptoms, or multiple concerns in one visit. Residents mention having to book additional appointments (and in some cases pay separately) instead of getting the full evaluation during the scheduled time. A few also express concern that these rules feel more focused on billing than on patient care continuity, especially when they were seeking refills or referrals.
common22 reviews mention this
Friendly staff and respectful treatment
Residents frequently describe staff as kind, helpful, and responsive when they have questions.
A large portion of reviews focus on the people, describing friendly, respectful interactions from nurses, physician assistants, and front-desk staff. Residents also mention staff explaining processes, listening to concerns, and handling visits efficiently when they do get in. That said, a smaller number of reviews raise concerns about rude or unprofessional communication at the front desk and on the phone.
common2 reviews mention this
Walk-in and online conveniences
Residents mention options like walk-ins and online access to lab results or scheduling.
A couple of residents describe easier access through online tools, including seeing lab results and using chat or scheduling to manage appointments. Another review mentions being able to walk in and get worked in within about an hour. These comments point to convenience features, though other reviews still raise concerns about timeliness and follow-up.
common1 reviews mention this
Nearby medical and everyday stops
The area includes nearby hospitals, clinics, and common services.
The nearby list includes medical facilities and everyday destinations that could make it easier to handle errands or appointments. Nearby options span pharmacies, physicians, and a hospital within roughly 6 miles.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.
The guide outlines the rising costs of 24/7 in-home care, ranging from $10,000 to over $20,000 monthly, driven by factors such as location and caregiver qualifications. It discusses the limited coverage by Medicare and private insurance, potential Medicaid support, and the emotional and living condition considerations influencing families' decisions on care arrangements.
Home health nursing is an expanding field where licensed professionals provide specialized medical care in patients' homes, addressing the needs of an aging population through personalized services like assessments and medication management. Effective collaboration with healthcare teams, cultural sensitivity, and quality assurance measures are essential for fostering trust and ensuring positive patient outcomes.
Medicare covers in-home health care services, which are medical and provided by licensed professionals under a physician's supervision, whereas non-medical personal assistance is generally not covered unless part of a broader skilled care plan. Eligibility for benefits depends on being homebound and needing intermittent skilled services from a Medicare-certified agency, with specific coverage limitations and additional resources available for navigating options.
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