We Care About You Home Health Care Agency LLC

Pros

• They love this company and highly recommend Nurse Cindy, Dr. McKnight, and the physical therapists.
• Gina is described as an outstanding physical therapist, and Tanya as a DREAM nurse.
• Cindy is compassionate and Tanya is loved, with Maritza in the office always answering questions with delight.
• The reviewer notes that their mother received AMAZING care and thanks the company for staying on top of her care.

Cons

• Cindy, a nurse and manager, is described as hateful, rude, and unprofessional.
• Nurses are accused of befriending loved ones and borrowing money from the reviewer's mom.
• The staff and supervisor are described as behaving in a way that was not pleasant and was upsetting.
• The company is labeled as inept and accused of withholding vital information, such as when they will stop helping meet patient goals.
• The reviewer states that no one should have to deal with such things from the company, the nurse, or the owner.
• No stars are given to the company.

Review

The collection of experiences surrounding this home health provider reveals a broad spectrum of care, from heartfelt compassion and dependable expertise to troubling lapses in professionalism and communication. On the whole, the reviews showcase a workforce that can be deeply comforting and effective when things go well, yet fall short in critical moments for some families. The company is described by patients and families as having the potential to deliver thorough nursing, attentive physical therapy, and practical help at home, but it also faces serious accusations of mismanaged interactions and gaps in accountability that leave some clients feeling let down and unsettled.

Several reviews paint a picture of dedicated, high-quality care from specific individuals. Patients repeatedly singled out nurses and therapists who made meaningful differences in their lives. One reviewer recalls that "Nurse Cindy was always checking on me," and notes that "Dr McKnight is always up to date with my condition," underscoring a sense of ongoing, attentive medical oversight. The sentiment is echoed by a chorus of positive mentions of the physical therapy team, with phrases like "The physical therapists are awesome too" and "Gina was an outstanding physical therapist." The same voices celebrate Tanya as a "DREAM nurse," and describe Cindy as compassionate and genuinely caring for their loved ones. In-office staff are also highlighted for their responsiveness, with Maritza described as someone "in the office [who] always answers questions with delight." Overall, for families that felt they had found reliable, responsive providers, the care felt personal, thorough, and reassuring.

Some reviews take this positive thread further by emphasizing how the agency's services extended beyond traditional clinical care. One family explains that after a long search for a home health partner that could be responsive, understanding, and timely, they found We Care Home Health and were delighted. They specifically highlight Gina and Tanya as standout professionals and praise the agency for helping with tasks around the home through insurance. This sense of holistic support - medical care combined with practical help at home - made the reviewer feel completely comfortable leaving their mother in the agency's hands. Another account reiterates the trust placed in the company after a successful experience with Amanda's team, stating that the patient received "AMAZING care" and that the organization stayed on top of the mother's needs. In these narratives, the company's value emerges from consistent, person-centered attention and a reliable, multi-disciplinary approach to care.

Yet not all experiences mirrored this ideal. A number of reviews express strong dissatisfaction with staff behavior and organizational communication. One particularly emphatic review describes an encounter where "Cindy (nurse and management) was down right just hateful, rude and unprofessional," suggesting a serious breach of bedside manner and core professional standards. The reviewer emphasizes that such behavior should trigger improvements in training and customer service, indicating that no one should have to endure such treatment from a company, its nurses, or management. This negative perspective points to a larger concern about how staff conduct reflects on the organization as a whole, especially when it comes to patient-facing interactions.

There are also troubling allegations about boundary-crossing and financial impropriety. At least one reviewer claims that "Nurses befriend your loved ones and end up barrowing money from my mom," with the assertion that this occurred repeatedly and likely more widely. This accusation underscores fears about improper relationships and potential exploitation within caregiver dynamics, a critical red flag for families evaluating a home health partner. The seriousness of such claims makes it clear that for some, trust in the agency is compromised by experiences that go beyond clinical outcomes and into ethical boundaries.

A separate negative review sharpens the critique by attacking the organization's overall approach. The reviewer describes the company as "we care a little," accusing staff of being inept and failing to provide essential, timely information - such as updates about when they would stop helping to meet patient goals. The post implies a broader sense of miscommunication and insufficient transparency, concluding with a stark rebuke: "No stars for them. They have my information and can call me any time." The sentiment here is one of frustration with a perceived lack of accountability and clarity about patient goals, treatment timelines, and future plans.

Taken together, the reviews illustrate a care landscape where deeply compassionate, competent professionals coexist with troubling organizational shortcomings. The most consistently praised figures - Cindy, Dr. McKnight, Gina, Tanya, and Maritza - symbolize what high-quality home health care can look like: attentive, knowledgeable, and patient-centered support that families can rely on. However, concerns about bedside manner, professional boundaries, timely communication, and transparency remind prospective clients that experiences can vary widely depending on the individuals involved and how the agency manages those relationships.

For families considering this home health provider, the message is clear: there are powerful positives to lean on when the care team aligns with your expectations and needs. The agency has clearly built a reputation for compassionate nursing, skilled therapy, and practical assistance at home in many cases, and it can be a lifeline for loved ones who require ongoing, integrated support. At the same time, there are notable risks and red flags raised in other experiences - instances of unprofessional conduct, potential boundary violations, and gaps in communication - that warrant careful scrutiny. Prospective clients may want to ask pointed questions about caregiver training, supervision, boundaries with patients and families, reporting mechanisms for concerns, and the availability of alternative staff if the primary team is unavailable. In short, the provider appears capable of delivering excellent, person-centered care, but it also demands careful due diligence and clear expectations to ensure that all parties feel safe, respected, and supported.

This part of Dallas, Texas offers a variety of amenities and services that may appeal to seniors looking for a comfortable and convenient living environment. With a range of dining options such as McDonald's, Cracker Barrel, and local Mexican cuisine at Tortilleria La Nueva Puntada, residents can enjoy diverse culinary experiences. Nearby pharmacies like Walgreens and CVS provide easy access to medication and healthcare essentials. Additionally, there are reputable physicians' offices and hospitals in the vicinity including Dallas VA Medical Center Nuclear Medicine and Methodist Rehabilitation Hospital for comprehensive medical care. For leisure activities, parks like Klyde Warren Park and Fair Park offer opportunities for outdoor recreation, while theaters like Alamo Drafthouse Cedars provide entertainment options. The area also features public transportation options with stations like Akard Station nearby. Overall, this neighborhood in Dallas provides a mix of convenience, healthcare resources, recreational facilities, and public transportation for senior residents seeking a well-rounded community experience.

Restaurants

• McDonald's (2.1 miles)
• Cracker Barrel (5.2 miles)
• McDonald's (5.7 miles)
• Tortilleria La Nueva Puntada (5.9 miles)
• Taco Cabana (5.9 miles)
• In-N-Out Burger (6 miles)
• Whataburger (6.3 miles)

Places of Worship

• Greater Mount Hebron Baptist Church (3 miles)

Pharmacies

• Redbird Pharmacy (3.6 miles)
• Walgreens (4.3 miles)
• CVS Pharmacy (4.4 miles)
• Walmart Pharmacy (5.1 miles)
• Cashsaver Pharmacy 46 (5.6 miles)
• CVS Pharmacy (6.5 miles)
• CVS Pharmacy (6.5 miles)

Physicians

• Dallas VA Medical Center Nuclear Medicine (3.7 miles)
• My Eyelab (5.7 miles)
• MomPremier Eye Institute (6.9 miles)
• CareNow (6.9 miles)
• POA Happy Teeth Today (7.5 miles)
• Southwest Orthopedics-Sports (7.6 miles)
• Methodist Charlton Medical Center - Azhar A Kazi MD (7.6 miles)

Hospitals

• Medical Center At Lancaster (5.3 miles)
• Methodist Rehabilitation Hospital (7.3 miles)
• Baylor Scott & White Heart and Vascular Hospital - Dallas (9.3 miles)
• Emergency Department (9.3 miles)
• Jonsson Hospital (9.4 miles)

Cafes

• Starbucks (5.8 miles)
• Tops Cafe (6.7 miles)
• Starbucks (7.7 miles)
• Manhattan Project Beer Company (9.3 miles)
• Starbucks (9.6 miles)

Parks

• Kiest Park (7.5 miles)
• Kidd Springs Park (8.4 miles)
• Fair Park (8.6 miles)
• Kessler Parkway Trail (9.3 miles)
• Klyde Warren Park (9.7 miles)
• Exall Park (9.8 miles)

Theaters

• Alamo Drafthouse Cedars (8.4 miles)

Transportation

• Akard Station (9.2 miles)
• Pearl/Arts District Station (9.4 miles)