Crystal Creek At Preston Hollow in Dallas, TX

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  • Interior

    A luxurious living room featuring a fireplace, piano, and elegant decor.

  • Decor

    A modern dining room with elegantly set tables and stylish decor.

  • Living Room

    A cozy apartment living area with a kitchenette and comfortable furnishings.

  • Building

    Aerial view of a large residential building surrounded by greenery and a parking lot.

  • Bedroom

    A cozy bedroom featuring a wooden bed, soft white bedding, and natural light filtering through the window.

  • Trees

    A spacious outdoor patio with a table and chairs, cushioned seating, and surrounded by a brick structure.

  • Garden

    A sunny patio with outdoor seating and colorful plants.

  • Natural Light

    A modern office workspace with plants and natural lighting.

  • Porch

    A cozy porch with brick walls, featuring comfortable seating and a scenic view.

  • Exercise Equipment

    A modern gym room with fitness equipment including exercise bikes and a treadmill, featuring sleek interior design.

Crystal Creek At Preston Hollow in Dallas, TX

Crystal Creek At Preston Hollow is an assisted living and memory care community in Dallas, TX.

Information last verified:

11409 North Central Expwy, Dallas, TX 75243

For more information about senior living options: (866) 208-4318

4.2 from 90 reviews
5 stars
69
4 stars
2
3 stars
1
2 stars
2
1 stars
16

Seniors.FYI Elite Community Awards

Top 5% Senior Living Community in 2021Top 5% Senior Living Community in 2025

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Overall Review of Crystal Creek At Preston Hollow

differentiator 4 reviews mention this

Memory care feels purpose-built

Residents describe memory care as newly updated and designed for those needs.

Several reviewers specifically mention the memory care area, calling out updated suites and a “state of the art” feel. One person highlights the renovated memory care floor, while another points to a new memory care unit and the overall layout. Across these comments, the renovation is tied directly to memory care spaces rather than just general upgrades.

caveat 6 reviews mention this

Staffing and responsiveness draw sharp contrast

Multiple reviewers report staffing and communication problems that affected care timing.

Some residents and family members describe short staffing and gaps in responsiveness, including unanswered phones and an unattended front desk. Others mention delays or breakdowns during urgent situations, along with concerns about communication when problems arise. While many reviews are positive about care, these negative accounts focus on staffing coverage and how quickly help was provided when needed.

common 7 reviews mention this

Rehabilitation therapy is a frequent plus

Rehab and therapy staff earn repeated praise for helping residents progress.

A number of reviewers describe physical and occupational therapy as effective and professional, including improvements after hospitalization or surgery. Several people mention therapists working daily, encouraging them during exercises, and providing skilled, knowledgeable support. Even in a mixed review about earlier therapy, the update later says therapy and nursing became better after renovations.

common 3 reviews mention this

Food quality comes up in reviews

Dining experiences—especially the food—are mentioned across several stays and visits.

Some reviewers describe meals as excellent and note adequate portions, including mention of the kitchen staff. One person says they were fed “like a person,” contrasting it with other experiences they had elsewhere. There is also a separate kitchen-related complaint about meal preparation not matching a request, showing dining can vary by situation.

common 7 reviews mention this

Clean, renovated spaces are repeatedly noted

Reviewers frequently comment on cleanliness and recent renovations.

Many reviewers describe the building as beautiful, very clean, and the renovations as noticeable—ranging from a refreshed look to newly updated spaces. Several comments tie the updates to memory care specifically, but others describe the overall atmosphere and common areas as well-maintained. The mixed reviews still tend to focus on staffing and communication rather than cleanliness.

common 1 reviews mention this

Nearby errands and dining are close

Nearby pharmacy and dining options are within a few miles.

Multiple nearby destinations listed include pharmacies and restaurants, which can make it easier for visitors to handle errands or grab a meal. For example, CVS and Walgreens are both shown in the immediate area, along with several restaurants within about a mile to a few miles.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.

Features

Housing

  • 54 resident community capacity 54 resident community capacity
  • 1-bedroom apartments 1-bedroom apartments
  • 2-bedroom apartments 2-bedroom apartments

Types of Care

  • Assisted Living Assisted Living
  • Independent Living Independent Living
  • Memory Care Memory Care
  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beautician on-site Beautician on-site
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Full kitchen Full kitchen
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Laundry Laundry
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Security gate Security gate
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Dallas Love (8 miles away) Dallas Love (8 miles away)
  • Dallas-Fort Worth International (17 miles away) Dallas-Fort Worth International (17 miles away)
  • Community operated transportation Community operated transportation
  • Transportation & parking Transportation & parking
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Mild cognitive impairment Mild cognitive impairment
  • Physical therapy Physical therapy
  • Special dietary restrictions Special dietary restrictions
  • Specialized memory care programming Specialized memory care programming

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Activities off-site Activities off-site
  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Religious services Religious services
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Languages Spoken

  • English English

Nearby Places of Interest

Pharmacies

  • CVS Pharmacy (0.7 miles)
  • CVS Pharmacy (1.2 miles)
  • Walgreens (1.6 miles)
  • Walgreens (3 miles)
  • Abrams Royal Pharmacy (3 miles)
  • CVS Pharmacy (3.4 miles)
  • Walgreens (3.5 miles)

Restaurants

  • Pappasito's Cantina (1 miles)
  • Braum's (1.9 miles)
  • Wingstop (2.7 miles)
  • Guitars & Growlers (3 miles)
  • Waffle O’licious (3.1 miles)
  • The Hideaway (3.2 miles)
  • Torchy’S Tacos (3.4 miles)

Theaters

  • Alamo Drafthouse Cinema (1.3 miles)
  • Alamo Drafthouse Lake Highlands (4.7 miles)
  • AMC Theater Northpark (4.7 miles)

Places of Worship

  • Episcopal Church Of The Transfiguration (2.1 miles)
  • Preston Hollow Presbyterian Church (4.8 miles)
  • Temple Emanu-El (5 miles)
  • Northway Christian Church (5.1 miles)
  • St Monica Catholic Church (6.3 miles)
  • Redeemer Bible Church (6.3 miles)
  • Shiloh Missionary Baptist Church (6.4 miles)

Transportation

  • Arapaho Center Station (2.6 miles)
  • Park Lane Station (4.4 miles)

Physicians

  • Eye Care Associates (3.1 miles)
  • Pediatric Associates of Dallas (3.9 miles)
  • Eminent Medical Center (4.5 miles)
  • The ENT & Allergy Centers of Texas (6 miles)
  • Baylor Medical Plaza (6.1 miles)
  • Plano Orthopedic & Sports Medicine Center (6.4 miles)
  • Elizabeth Jekot Breast Imaging Center (6.8 miles)

Hospitals

  • Texas Health Presbyterian Hospital Dallas (3.8 miles)
  • The Heart Hospital Baylor Plano (6 miles)

Cafes

  • Starbucks (3.9 miles)
  • Starbucks (4.1 miles)
  • Starbucks (4.8 miles)
  • Mimi's Star Cafe (5.7 miles)

Parks

  • R.P Brooks Park (4.3 miles)
  • Addison Circle Park (4.7 miles)
  • Lochwood Park (6.4 miles)

Frequently Asked Questions

What floor plans and room types does Crystal Creek At Preston Hollow offer?
Where is Crystal Creek At Preston Hollow?
Does Crystal Creek At Preston Hollow provide care for residents with dementia or Alzheimer's disease?
What photos are available for Crystal Creek At Preston Hollow in Dallas, Texas?

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