Visiting Angels - College Station, TX

Pros

• The staff are compassionate and loving toward every client.
• Beatrice is described as an angel who truly made a difference for the family.
• McKayla is praised for being professional and helpful in setting up visits.
• The scheduling team, including Kara, is noted for a positive attitude and going out of their way.
• The agency matches caregivers to clients for a perfect fit.
• Office staff are awesome, friendly, and supportive, with Sissy and Marisol going the extra mile.
• The team is reliable in communication and responsive to emails, scheduling, and invoices.
• A recent change in office staff led to a higher level of customer service and client care.
• Visiting Angels is described as an amazing company that truly cares for its clients.
• They provide continuing education and perks like door prizes for participants.

Cons

• They are unreliable, do not listen to customers' requests, and lack staff to facilitate great care.
• The office staff were incredibly rude, dishonest, and horrible communicators, and there were times when caregivers were scheduled to come and no one showed.
• They would not recommend this company.

Review

Visiting Angels has left a deep impression on many families, with memories of genuine warmth, thoughtful care, and a sense of community that goes beyond the usual home health support. Across several narratives, families highlight the kindness and dedication of specific team members - Rana, Megan, and Desirae stand out for their sweetness and compassion, while Leanne is praised for coordinating the whole operation with steadiness and care. The message that shines through is one of angels in action: people who show up not just to provide services, but to bring comfort and reassurance to families during challenging times.

Another recurring theme centers on the people who become regular points of contact and trusted caregivers. Beatrice is repeatedly described as more than a caregiver - she is seen as "AN ANGEL" whose presence truly makes a difference for a loved one. McKayla earns praise for guiding families through the setup and for her professionalism from the first meeting to the end of the arrangement. The office continues to be recognized for maintaining smooth communication, with many compliments about how substitutions were handled with care and how timely emails, scheduling, and invoicing were managed, helping families feel organized and supported throughout the process.

In addition to Beatrice, several reviews spotlight the importance of a responsive scheduler and a supportive office team. Kara is celebrated for her exceptional attitude and willingness to go out of her way, underscoring how a single person's dedication can lift the entire experience. The sentiment that "without a good team the dream doesn't work" echoes through these notes, reinforcing how important it is for the office to be proactive, friendly, and collaborative. For many families, the combination of a caring caregiver and an efficient office staff creates a sense of confidence and peace of mind that their loved one is in good hands.

Yet, the experiences are not uniform. One reviewer expressed a strong frustration, saying they would not give points to the company because of unreliability, poor listening to customer requests, and a perceived lack of staff to deliver high-quality care. This stark contrast highlights how important consistent communication and sufficient caregiver coverage are to families who rely on this service. It also serves as a reminder that, in home care, timing, reliability, and attentiveness can be as critical as warmth and kindness.

There is also a clear sense of how things can improve with changes in leadership and staffing. A reviewer notes that a new office staff team has brought a "whole different level of customer service and client care," with the ability to adjust easily, switch caregivers, and tailor services to fit daily routines. The sense of value is amplified when families see that the agency can offer choices that keep costs competitive while still delivering personalized care. The sentiment of being blessed by these improvements and the emphasis on matching caregivers to daily needs reinforces the idea that the right team can make all the difference for a family navigating ongoing support.

Beyond individual staff, the broader brand image and community role emerge as strong positives. Several reviewers describe Visiting Angels as an amazing, compassionate company that treats clients with respect and love. They highlight the care team's dedication to matching caregivers to clients, the willingness of office staff like Sissy and Marisol to bend over backward to help, and the sense that caregivers truly become part of the family. One reviewer even notes a year-long commitment with hopeful expectations for many more years to come, capturing a sense of belonging and continuity that families seek in elder care.

A final thread centers on the testimonials from families in the Bryan-College Station area, who describe a committed, caring group of professionals dedicated to the local community. People speak of a warm, inviting office atmosphere and a culture of accessibility - where families feel comfortable picking their own schedules and work hours, and where the staff consistently demonstrates concern for clients. There are mentions of continuous education, opportunities for participant appreciation, and a sense that the team values both professional growth and client well-being. All told, the collective voice is one of gratitude interwoven with constructive feedback, painting a nuanced portrait of an organization that can deliver extraordinary, heart-felt care while still facing the everyday challenges of home-based services.

Restaurants

• Fuzzy's Taco Shop (0.2 miles)
• Kettle Restaurant (0.2 miles)
• McDonald's (0.3 miles)
• Mess Waffles, Etc (0.8 miles)
• Sonic Drive-In (0.8 miles)
• Napa Flats Wood-Fired Kitchen (1 miles)
• Taco Bell (1 miles)

Pharmacies

• Aggieland Supplements (0.3 miles)
• CVS Pharmacy (0.3 miles)
• Walgreens (0.4 miles)
• Target Pharmacy (0.5 miles)
• CVS Pharmacy (0.5 miles)
• Sam’s Pharmacy (2.2 miles)
• CVS Pharmacy (2.2 miles)

Cafes

• Dutch Bros Coffee (0.3 miles)
• Starbucks (0.7 miles)
• 1541 Pastries and Coffee (0.9 miles)
• Sweet Eugene's House of Java (1 miles)
• Starbucks (1.4 miles)
• Dutch Bros Coffee (1.8 miles)
• Dunkin Doughnuts (1.9 miles)

Physicians

• Brazos Physicians Group (0.6 miles)
• Brilliant Eye Care (1.1 miles)
• Central Texas Vein Center (1.3 miles)
• Arthritis & Osteoporosis Clinic of Brazos Valley (1.7 miles)
• Artisan's Rejuvenation Med Spa (1.7 miles)
• Heart Of Tx General Dentistry (1.8 miles)
• Childs Dermatology - James Childs MD - Maria Childs MD (1.8 miles)

Transportation

• U-Haul Moving & Storage (0.7 miles)

Places of Worship

• Holy Cross Lutheran Church (1.6 miles)
• Our Saviour's Lutheran Church (1.9 miles)

Parks

• Merry Oaks Park (1.9 miles)

Hospitals

• College Station Medical Center (2 miles)
• Christopher Henderson M.D. (2 miles)
• Hospital Lab - CHI St Joseph Health College Station Hospital - College Station (2 miles)

Theaters

• Cinemark (2.3 miles)