Serenity Assisted Living

Pros

• The director of the facility is described as absolutely wonderful and highly regarded by families.
• Staff members treat residents with respect and provide excellent care, making families feel confident about their loved ones' well-being.
• Families appreciate the thoroughness in addressing concerns and providing clear answers during meetings.
• One family found the facility to be a great home for their husband, emphasizing the positive experience and care received there.
• The cleanliness of the facility is noted as a positive aspect, contributing to its overall reputation.

Cons

• The facility admitted the aunt without any paperwork or identification, disregarding family wishes regarding her relocation.
• The owner and head nurse interfered in family matters and blocked attempts to visit or move the aunt.
• They falsely asserted that the aunt verbally revoked her POA while simultaneously petitioning for guardianship.
• Staff actively worked to alienate the aunt from her family, fostering paranoia and distrust.
• The RN displayed a quick temper and inappropriately involved himself in family business with malicious intent.
• There was a lack of fresh food options, indicating poor quality dining experiences for residents.
• The facility monitored phone calls, visitors, and mail, treating family members as adversaries rather than allies.
• The bingo activity offered no prizes, further highlighting the lack of engagement for residents.

Review

The evaluations of a specific senior care facility reveal a stark contrast of experiences, highlighting numerous concerns from one family while simultaneously presenting positive remarks from another. The primary narrative focuses on the troubling situation involving a 91-year-old aunt who was admitted to the facility under questionable circumstances that included a lack of proper documentation like paperwork and signatures, which are typically essential for such admissions. This scenario raises significant ethical and legal issues, as it seems to indicate not only neglect but also potential exploitation of vulnerable elderly individuals.

From the onset, the family expressed their clear intention to relocate their aunt closer to them due to her declining health and need for support. However, they encountered hurdles posed by both the owner and head nurse of the facility. These staff members allegedly played an intrusive role in family matters, blocking visitation attempts and facilitating a scenario where they petitioned the county judge to become her guardian without appropriate consents or identification. This intervention appears particularly problematic given that it contradicts previous assertions made regarding her power of attorney (POA), as they claimed she had verbally revoked it while simultaneously seeking guardianship.

Compounding this distressing situation is the apparent alienation tactics employed by the staff, particularly concerning communication with financial advisors and access to sensitive information about her sizable investment account. The head nurse reportedly encouraged paranoia within the patient—who has been diagnosed with dementia—fostering distrust toward her family members while promoting reliance on him and his judgment instead. Such behavior raises alarming red flags about the staff’s intentions, suggesting possible manipulations aimed at maintaining control over both personal and financial aspects of residents' lives.

The complaints don’t stop there; overall dissatisfaction with various aspects of care is evident throughout this account. Family members raised concerns about frequent staff turnover contributing to an unstable environment for residents. Reports on food quality were equally negative; reviews lamented that meals provided lacked fresh fruits or vegetables and appeared cheap overall. Activities seem limited as well, with little offered beyond basic entertainment like bingo that lacks incentives or rewards for participation—a stark reflection on how seriously engaged this facility truly is in enriching its residents' lives.

In sharp contrast, however, some reviews present positive testimonials from other families who have found success stories within this same institution. One reviewer shared their satisfaction with how well their husband was treated at this facility, emphasizing respect from both directors and staff alike. Their experience suggests that certain aspects of care may indeed meet expectations for some residents—showcasing potentially skilled personnel who can foster good relationships within selected contexts.

Despite these happy accounts from others, skepticism remains warranted considering the severity of issues raised by critical reviewers—such as improper handling during admission processes or breaches in communication regarding POA rights. Moreover, contrasting experiences illustrate potential systemic problems within facilities like these where varying standards exist resulting in unequal treatment for residents based on individual circumstances rather than consistent best practices across all cases.

This disparity presents an urgent call for families seeking care options for elderly relatives: do thorough research prior to making decisions about placement into similar environments while remaining vigilant about interactions upon admission. Transparency should be expected regarding care protocols—but vigilance becomes imperative when faced with alarming behaviors exhibited by particular institutions claiming benevolence yet appearing more financially motivated than genuinely compassionate towards those whose needs demand utmost consideration.

This part of Beaumont, Texas offers a variety of amenities and services that could make it a convenient and comfortable location for senior living. There are several places of worship nearby, providing spiritual support and community involvement. In terms of dining options, there are several restaurants ranging from fast food to more upscale establishments. The proximity of parks and hospitals ensures easy access to outdoor recreation and healthcare facilities. Additionally, there are pharmacies and physicians in the area for medical needs. Transportation options such as U-Haul dealerships are also available for any moving or travel requirements. Overall, this neighborhood provides a mix of essential services and recreational opportunities that could make it a desirable location for seniors looking for a supportive and convenient living environment.

Places of Worship

• Temple of Praise Christian Church (0.4 miles)
• Golden Triangle Christian Fellowship Church (0.8 miles)
• Cathedral of Faith Annex Building (2.3 miles)
• St Anne Catholic School (2.6 miles)
• The Community on Bristol (3.3 miles)
• St Stephen's Episcopal Church (4.1 miles)
• Diocese Of Beaumont (4.1 miles)

Restaurants

• New York Pizza & Pasta (0.9 miles)
• Elena's Mexican Restaurant (1 miles)
• Whataburger (2.2 miles)
• McDonald's (2.2 miles)
• Wendy's (2.2 miles)
• Jimmy John's (2.3 miles)
• Jason's Deli (2.3 miles)

Parks

• Riverfront Park (0.9 miles)
• South Central Healthcare (1.8 miles)
• Vincent Beck Stadium (2.5 miles)

Hospitals

• Beaumont Medical and Surgical Hospital (1.7 miles)
• Diagnostic Health (1.9 miles)
• Harbor Hospital of Southeast Texas (2 miles)
• Beaumont Surgical Affiliates (2.1 miles)
• Memorial Hermann Baptist Beaumont Hospital (2.3 miles)

Physicians

• Texas Center for Neurosciences (1.7 miles)
• Greater Beaumont Pediatrics & Family Medicine (1.7 miles)
• Eye Centers of Southeast Texas (1.8 miles)
• Ordonez Maldonado, Alex Diagnostic Group (2 miles)
• Soosai M Manuel MD - Maria-Soosai and Manuel Mds (2 miles)
• Holly, James L, Md - Setma (2.1 miles)
• Triangle Endocrinology (2.1 miles)

Cafes

• Richard's Cafe (1.8 miles)
• Starbucks (2.5 miles)

Pharmacies

• Corner Pharmacy (2 miles)
• Golden Triangle Pharmacy (2.2 miles)
• Walgreens (2.3 miles)
• Home Care Supply (2.5 miles)
• PharmBlue Texas Pharmacy (2.5 miles)
• Kroger Pharmacy (3.2 miles)

Transportation

• U-Haul Neighborhood Dealer (2.9 miles)
• U-Haul Neighborhood Dealer (3.2 miles)