1917 Lohmans Crossing Road, Lakeway, TX 78734
For more information about senior living options: (844) 490-3973
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The staff were described as kind and funny, with Bobby and Sarah singled out for making her day. The physical and occupational therapy recovery was excellent for non-elderly post-surgery patients. The therapy quality and quantity were excellent, helping the husband get stronger faster in a safe way. The care team was knowledgeable, professional, and proactive, exceeding expectations. The transitional recovery was great, with practice for getting in and out of the car and negotiating steps. The mother's care team was kind, warm, responsive, and attentive across departments. Rooms were comfortable and homey, aiding families in making their loved ones comfortable. The care team communicated well, were transparent, and supported ongoing progress toward discharge. Brookdale Lakeway was described by a reviewer as one of the cleanest and friendliest skilled nursing facilities they have visited. The staff and doctors were generally very satisfactory, and the food was quite good.
They claim staff failed to call an ambulance when their dad had fluids in his heart and lungs, making him seem not sick. They say most staff wouldn't do their jobs, leaving loved ones unattended for long periods and unable to help with restroom needs for over an hour. They describe the facility as disgusting with no amenities for someone who cannot walk, and say staff were unavailable or unhelpful. They note safety concerns, such as bed rails not being used and the bed being lowered, risking falls, and a nurse with a bad attitude toward the elderly. They recount that an elderly mother was pressured to sign a DNR with no emotional support and with unprofessional conduct from staff. They criticize management, calling the housekeeping director conniving, hypocritical, unprofessional, and unsympathetic, with favoritism and gossip. They report theft of personal items (clothes, electric razor) and describe experiences of residents being left unattended, sometimes with delayed call-bell responses and a sense that care was money-driven.Brookdale Lakeway Rehab and Skilled Nursing Facility elicits a wide range of experiences. Across the many accounts, families describe almost everything from outstanding rehabilitation success to alarming neglect and troubling conduct. On one end, several reviews celebrate highly effective therapy programs and compassionate staff, while on the other end, multiple voices recount unsafe conditions, delayed responses, and disrespectful or unprofessional behavior. The contrast is stark, and the stories together paint a picture of a facility with notable strengths in some units and serious shortcomings in others.
A thread running through the positive experiences centers on therapy - especially for patients who are not necessarily elderly but require strong rehabilitation after surgery or injury. One reviewer, an active observer of orthopedic rehab, claimed that the therapy quality and quantity were excellent and that the clinicians helped a husband become stronger and more capable while he was non-weight bearing on a leg after surgery. Another account described "excellent Physical/Occupational Therapy recovery" for a non-elderly post-surgery patient, noting that the therapy team was knowledgeable, proactive, and able to translate treatment into concrete progress - like practicing transfers and car entry/exit to prepare for home. A different review highlighted the overall success of the rehabilitation program, noting that "Mission accomplished" included getting the patient stronger, faster, and safer as part of a well-coordinated transition back to home life.
Beyond therapy, several reviewers praised the care teams' responsiveness, warmth, and professionalism. In some accounts, family members described staff as kind, warm, and communicative, with particular appreciation for certain individuals who stood out for their bedside manner or expertise. A positive narrative described a mother's stroke recovery where the entire care team - including front desk staff, therapy, discharge planners, and nursing - worked together with transparency and attentiveness. Families spoke of clear progress discussions and a collaborative approach to discharge planning, with care teams that helped families understand what was happening and what would come next. In another favorable note, a professional reviewer - a nurse and case manager - spoke highly of Brookdale Lakeway as one of the cleanest and friendliest facilities they had encountered, praising the overall environment, nursing care, and therapy services.
But alongside the praise, there are persistent and troubling reports of neglect, poor communication, and unsafe conditions. Several reviewers described a lack of attentive care: one parent recounted that it took over an hour for staff to help an elderly relative use the restroom, with no staff available and promises that were not fulfilled; another reviewer claimed that a nurse offered to lower a bed rather than provide appropriate assistance or bed rails, leaving the patient unprotected and uncomfortable. There are mentions of insufficient responsiveness to urgent medical needs - one account alleged that a family member's father had fluids in the heart and lungs and that an ambulance was not called promptly, while a different reviewer claimed that issues with breathing were minimized or dismissed by staff. The sentiment across these accounts is that staffing gaps and slow call responses compromised safety and dignity.
The negative experiences extend to issues of safety and privacy. A number of comments describe alleged theft (clothes and an electric razor) and patients left unattended or at risk of falling, with reports that medications were left unsecured or left out in the room. Families criticized the cleanliness and maintenance of rooms, with some reporting musty smells, poorly cleaned blinds, and general cleanliness concerns. There are also pointed criticisms about administrative conduct and workplace culture: a reviewer accused a housekeeping department director of being unprofessional, favoritism, gossip, and a lack of empathy; another described being pressured regarding a DNR decision in a private moment, which left them feeling that the patient's autonomy and emotional support were overlooked. Several accounts explicitly advised potential families to "stay away" or "enter at your own risk," urging thorough checks, state oversight, and ombudsman involvement when concerns arise.
Within the spectrum of experiences, a recurring theme is timing and supervision. Some reviews emphasize the necessity of being present or supervising care to ensure appropriate attention and to advocate effectively for a loved one. One account urged prospective visitors to be prepared to spend all day onsite if they hoped to be a steady advocate, while others balanced those concerns with stories of dedicated, capable staff who went above and beyond. The mixed nature of these experiences suggests that outcomes may depend heavily on which unit a patient ends up in, who is on duty, and how well the care team communicates with families and coordinates with other facilities during discharge.
Overall, Brookdale Lakeway appears to be a facility with strong rehabilitation capabilities and moments of exceptional staff performance, particularly in therapy and in certain caring interactions. At the same time, it is shadowed by a number of serious complaints about safety, responsiveness, cleanliness, and administrative sensitivity. Families considering this center should expect a capacity for excellent therapy and some compassionate, professional staff, but they should also prepare to actively monitor care, ask for timely updates, and advocate for safety, cleanliness, and respectful treatment. Given the breadth of experiences reported, prospective residents and their families may benefit from direct visits, detailed conversations with therapy and nursing leadership, and a clear plan for supervision and escalation if concerns arise, including contacting ombudsman services or state regulators if issues persist.
81 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Austin-Bergstrom International (21 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Summit at Lakeway in Lakeway, TX is an assisted living community that offers a range of care services and amenities to meet the needs of its residents. With a focus on promoting independence and providing support, this community provides a comfortable and welcoming environment.
For those who require assistance with activities of daily living, The Summit at Lakeway offers 24-hour call systems and supervision. Trained staff members are available to provide personalized assistance with tasks such as bathing, dressing, and transfers. Medication management services are also provided to ensure residents receive their medications safely and on time.
In terms of amenities, residents can enjoy a variety of options. A beauty salon is available for pampering and hair care needs. There is also access to cable or satellite TV for entertainment purposes. For transportation needs, the community operates its own transportation service, offering convenience in getting around town or for non-medical appointments. Additionally, there is a computer center with Wi-Fi/high-speed internet access for staying connected.
Dining at The Summit at Lakeway is both enjoyable and accommodating. Restaurant-style dining provides delicious meals prepared by skilled chefs while considering special dietary restrictions or preferences. Residents have the option to request specific dietary needs such as diabetes diets or special dietary restrictions.
Engaging in activities and socializing is encouraged within this community. Concierge services are available to assist residents in planning trips or finding new ways to stay active through fitness programs. Resident-run activities add a personal touch while scheduled daily activities provide structure and fun for everyone.
Located conveniently near pharmacies, physicians, restaurants, and places of worship, The Summit at Lakeway ensures that essential services are easily accessible for its residents' needs.
Overall, The Summit at Lakeway offers not just physical care but also opportunities for socialization, engagement, and convenience to create an enriching experience for its residents in an assisted living setting.
The Summit at Lakeway is located at 1917 Lohmans Crossing Road, Lakeway, TX 78734 in Travis County, Texas
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